---
description: Detaillierte Informationen über Workforce Optimization (WFO) zu Benutzerfreundlichkeit, Funktionen, Kosten, Vor- und Nachteilen aus verifizierten Nutzer-Erfahrungen. Lies Ratings & Bewertungen und entdecke ähnliche Tools dank Capterra Austria.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: Workforce Optimization (WFO) Kosten, Erfahrungen & Bewertungen - Capterra Österreich 2026
---

Breadcrumb: [Startseite](/) > [Software zur Anrufaufzeichnung](/directory/30533/call-recording/software) > [Workforce Optimization (WFO)](/software/126737/monet-live-wfo) > [Alternativen zu Workforce Optimization (WFO)](https://www.capterra.at/alternatives/126737/monet-live-wfo)

# Alternativen für Workforce Optimization (WFO)

Canonical: https://www.capterra.at/alternatives/126737/monet-live-wfo

> Entdecke die Top-Alternativen zu Workforce Optimization (WFO). Vergleiche Funktionen, Bewertungen und Rezensionen, um die beste Software für deine Anforderungen zu finden.

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## Top-Alternativen

1. **Calabrio ONE** — 4.5/5 (263 reviews) — Calabrio ONE ist eine integrierte Lösung für Workforce Optimization für eine umfassende Kundenengagement-Strategie.
   - [Profil anzeigen](https://www.capterra.at/software/110588/calabrio-one-suite)
   - [Vergleich mit Workforce Optimization (WFO)](https://www.capterra.at/compare/110588/126737/calabrio-one-suite/vs/monet-live-wfo)
2. **CXone Mpower** — 4.2/5 (581 reviews) — Cloud-Kontaktcenter-Software, die IVR, kompetenzbasiertes Routing, KI, Anrufblending und Analysen bietet.
   - [Profil anzeigen](https://www.capterra.at/software/134775/incontact-call-center-software)
   - [Vergleich mit Workforce Optimization (WFO)](https://www.capterra.at/compare/126737/134775/monet-live-wfo/vs/incontact-call-center-software)
3. **Genesys Cloud CX** — 4.3/5 (262 reviews) — PureCloud macht Kundenbeziehungen einfach. Wir verbinden Telefon, E-Mail und Chat durch ein einziges Tool für eine bessere Kundenbindung.
   - [Profil anzeigen](https://www.capterra.at/software/21409/genesys-cloud)
   - [Vergleich mit Workforce Optimization (WFO)](https://www.capterra.at/compare/21409/126737/genesys-cloud/vs/monet-live-wfo)
4. **Nextiva Contact Center** — 4.5/5 (112 reviews) — Business-Telefonielösung mit automatischer Anrufannahme, Leitungsspiegelung, Anrufweiterleitung, Warteschleifen und Aufzeichnungsfunktionen.
   - [Profil anzeigen](https://www.capterra.at/software/145004/nextiva-call-center)
   - [Vergleich mit Workforce Optimization (WFO)](https://www.capterra.at/compare/126737/145004/monet-live-wfo/vs/nextiva-call-center)
5. **Five9** — 4.2/5 (481 reviews) — Cloud-Kontaktcenter mit praktischer KI – Inbound-, Outbound-, ACD-, IVR-, Predictive-Dialer-, Chat-, Anrufaufzeichnungs- und CRM-Integrationen.
   - [Profil anzeigen](https://www.capterra.at/software/132405/five9)
   - [Vergleich mit Workforce Optimization (WFO)](https://www.capterra.at/compare/126737/132405/monet-live-wfo/vs/five9)
6. **Salesforce Service Cloud** — 4.5/5 (820 reviews) — Service Cloud 360 ist eine führende Kundenservice-Plattform, die es Unternehmen ermöglicht, eine nahtlose Interaktion über die gesamte Kundenbeziehung hinweg zu fördern.
   - [Profil anzeigen](https://www.capterra.at/software/136189/salesforce)
   - [Vergleich mit Workforce Optimization (WFO)](https://www.capterra.at/compare/126737/136189/monet-live-wfo/vs/salesforce)
7. **Talkdesk** — 4.5/5 (732 reviews) — Talkdesk ist eine intuitive, Cloud-basierte Contact-Center-Software mit erweiterten Funktionen, umfassendem Reporting und nahtlosen Integrationen.
   - [Profil anzeigen](https://www.capterra.at/software/132852/talkdesk)
   - [Vergleich mit Workforce Optimization (WFO)](https://www.capterra.at/compare/126737/132852/monet-live-wfo/vs/talkdesk)
8. **Aspect Workforce** — 4.2/5 (251 reviews) — Die führende Global-Workforce-Management-Lösung von Pelorus Associates, die vor Ort, gehostet oder in der Cloud für mehr als 100 Agenten bereitgestellt werden kann.
   - [Profil anzeigen](https://www.capterra.at/software/160354/alvaria)
   - [Vergleich mit Workforce Optimization (WFO)](https://www.capterra.at/compare/126737/160354/monet-live-wfo/vs/alvaria)
9. **RingCX** — 4.2/5 (253 reviews) — Die Lösung RingCentral Contact Center bietet Omnichannel-Funktionen, mit denen Kunden entscheiden können, wie sie mit dir interagieren möchten.
   - [Profil anzeigen](https://www.capterra.at/software/154951/ringcentral-contact-center)
   - [Vergleich mit Workforce Optimization (WFO)](https://www.capterra.at/compare/126737/154951/monet-live-wfo/vs/ringcentral-contact-center)
10. **Insightful** — 4.8/5 (156 reviews) — Mitarbeiterüberwachungssoftware mit Screenshots und Echtzeitanalyse, verfügbar im Hidden- oder Visible-Modus. In der Cloud oder On-Premise.
    - [Profil anzeigen](https://www.capterra.at/software/142813/workpuls)
    - [Vergleich mit Workforce Optimization (WFO)](https://www.capterra.at/compare/126737/142813/monet-live-wfo/vs/workpuls)
11. **Bitrix24** — 4.2/5 (984 reviews) — High-End-Lösung für Vertrieb, Zusammenarbeit, Kommunikation, soziales Networking sowie Workflowmanagement.
    - [Profil anzeigen](https://www.capterra.at/software/113540/bitrix24)
    - [Vergleich mit Workforce Optimization (WFO)](https://www.capterra.at/compare/113540/126737/bitrix24/vs/monet-live-wfo)
12. **Playvox** — 4.8/5 (109 reviews) — Playvox, eine Agent Optimization Suite für Kundenserviceteams, mit der die Leistung von Agenten auf automatisierte Weise bewertet, verbessert und inspiriert werden kann.
    - [Profil anzeigen](https://www.capterra.at/software/164542/playvox)
    - [Vergleich mit Workforce Optimization (WFO)](https://www.capterra.at/compare/126737/164542/monet-live-wfo/vs/playvox)
13. **Kixie PowerCall** — 4.6/5 (293 reviews) — Kixie ist der schnellste Weg, um mehr Verkaufsanrufe zu tätigen. Beginne mit lokalen oder internationalen Anrufen in 3 Minuten mit unserem PowerCall Dialer.
    - [Profil anzeigen](https://www.capterra.at/software/135636/kixie-powercall)
    - [Vergleich mit Workforce Optimization (WFO)](https://www.capterra.at/compare/126737/135636/monet-live-wfo/vs/kixie-powercall)
14. **Dynamics 365** — 4.4/5 (5811 reviews) — Integrierte Business-Management-Lösung, die Finanz-, Kundenbeziehungs- und Lieferkettenprozesse automatisiert.
    - [Profil anzeigen](https://www.capterra.at/software/157279/dynamics-365)
    - [Vergleich mit Workforce Optimization (WFO)](https://www.capterra.at/compare/126737/157279/monet-live-wfo/vs/dynamics-365)

## Ähnliche Kategorien

- [Software zur Anrufaufzeichnung](https://www.capterra.at/directory/30533/call-recording/software)
- [Personaleinsatzplanung Software](https://www.capterra.at/directory/30210/workforce-management/software)
- [Kontaktcenter-Software](https://www.capterra.at/directory/32035/contact-center/software)
- [Software zur Personaleinsatzplanung für Callcenter](https://www.capterra.at/directory/32607/call-center-workforce-management/software)

## Links

- [Auf Capterra anzeigen](https://www.capterra.at/alternatives/126737/monet-live-wfo)
- [Produktprofil anzeigen](https://www.capterra.at/software/126737/monet-live-wfo)

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| Sprache | URL |
| de | <https://www.capterra.com.de/alternatives/126737/monet-live-wfo> |
| de-AT | <https://www.capterra.at/alternatives/126737/monet-live-wfo> |
| de-CH | <https://www.capterra.ch/alternatives/126737/monet-live-wfo> |
| en | <https://www.capterra.com/p/225152/Monet-Live-WFO/alternatives/> |
| en-AE | <https://www.capterra.ae/alternatives/126737/monet-live-wfo> |
| en-AU | <https://www.capterra.com.au/alternatives/126737/monet-live-wfo> |
| en-CA | <https://www.capterra.ca/alternatives/126737/monet-live-wfo> |
| en-GB | <https://www.capterra.co.uk/alternatives/126737/monet-live-wfo> |
| en-IE | <https://www.capterra.ie/alternatives/126737/monet-live-wfo> |
| en-IL | <https://www.capterra.co.il/alternatives/126737/monet-live-wfo> |
| en-IN | <https://www.capterra.in/alternatives/126737/monet-live-wfo> |
| en-NZ | <https://www.capterra.co.nz/alternatives/126737/monet-live-wfo> |
| en-SG | <https://www.capterra.com.sg/alternatives/126737/monet-live-wfo> |
| en-ZA | <https://www.capterra.co.za/alternatives/126737/monet-live-wfo> |
| es | <https://www.capterra.es/alternatives/126737/monet-live-wfo> |
| es-AR | <https://www.capterra.com.ar/alternatives/126737/monet-live-wfo> |
| es-CL | <https://www.capterra.cl/alternatives/126737/monet-live-wfo> |
| es-CO | <https://www.capterra.co/alternatives/126737/monet-live-wfo> |
| es-CR | <https://www.capterra.co.cr/alternatives/126737/monet-live-wfo> |
| es-DO | <https://www.capterra.do/alternatives/126737/monet-live-wfo> |
| es-EC | <https://www.capterra.ec/alternatives/126737/monet-live-wfo> |
| es-MX | <https://www.capterra.mx/alternatives/126737/monet-live-wfo> |
| es-PA | <https://www.capterra.com.pa/alternatives/126737/monet-live-wfo> |
| es-PE | <https://www.capterra.pe/alternatives/126737/monet-live-wfo> |
| fr | <https://www.capterra.fr/alternatives/126737/monet-live-wfo> |
| fr-BE | <https://fr.capterra.be/alternatives/126737/monet-live-wfo> |
| fr-CA | <https://fr.capterra.ca/alternatives/126737/monet-live-wfo> |
| fr-LU | <https://www.capterra.lu/alternatives/126737/monet-live-wfo> |

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