Call Center Software
Call Center Software automatisiert und standardisiert das Entgegennehmen und Beantworten von Kundenanrufen. Diese Lösungen ermöglichen eine bessere Überwachung der Kundenerfahrung, Bewertung der Mitarbeiterleistung und Workflow-Management. Ob für virtuelle oder standortbasierte Standorte konzipiert, Callcenter-Anwendungen verwalten und katalogisieren den Prozess von Kundenanrufen und ermöglichen Kunden häufig, den Fortschritt ihrer Anfrage über das Internet zu verfolgen. Call Center Software ist verwandt mit Kundenservice Software und Helpdesk Software.
Filter die Ergebnisse (369)
Produktbewertung
Einsatz
- Cloud, SaaS, Web (297)
- Installiert - Mac (58)
- Installiert - Windows (122)
- Mobile - Android Native (89)
- Mobile - iOS Native (84)
Funktionen
- Anrufprotokoll (220)
- Anruftext-Aufzeichnung (186)
- Call recording (241)
- Echtzeit-Chat (166)
- Gemischtes Call-Center (182)
- Inbound Callcenter (230)
- Interactive Voice Response (208)
- Kampagnenmanagement (170)
- Outbound-Callcenter (226)
- Warteschlangenmanagement (201)
Preis
Ähnliche Kategorien
Erfahre mehr über Zendesk
Zendesk ermöglicht Unternehmen, Support zu bieten, mit Selbstbedienung zu skalieren und sich durch proaktives Engagement zu differenzieren.
Erfahre mehr über Zendesk
Five9 is the all-in-one call center software that uses Practical AI to increase your agents' effectiveness on the phone, web, email, chat and more. Use smart dialers to give your agents more time with live prospects. Get your customers to the right agent with intelligent routing. Use customer intent data to suggest the next best action to your agents before they answer the phone. Analyze and report on performance in real-time. All with 24/7 customer support. See why 2000+ customer trust Five9.
Erfahre mehr über Five9 Call Center Software
Cloud Contact Center with Practical AI- Inbound, Outbound, ACD, IVR, Predictive Dialer, Chat, Call Recording, and CRM Integrations.
Erfahre mehr über Five9 Call Center Software
Talkdesk ist eine Cloud-basierte Call-Center-Software der nächsten Generation, mit der du dich mit deinen Kunden verbinden kannst. Die benutzerfreundliche Oberfläche bietet robuste Funktionen mit erweiterten Funktionen, umfassenden Berichten und nahtlosen Integrationen mit mehr als 25 Business-Tools, um Verkaufs- und Serviceteams personalisierte und effektive Gespräche mit Kunden zu ermöglichen.
Erfahre mehr über Talkdesk
Talkdesk ist eine intuitive, Cloud-basierte Contact-Center-Software mit erweiterten Funktionen, umfassendem Reporting und nahtlosen Integrationen.
Erfahre mehr über Talkdesk
Erfahre mehr über Genesys PureCloud
PureCloud macht Kundenbeziehungen einfach. Wir verbinden Telefon, E-Mail und Chat durch ein einziges Tool für eine bessere Kundenbindung.
Erfahre mehr über Genesys PureCloud
VanillaSoft, die erfolgreichste Plattform für Sales-Engagement der Branche, befähigt Vertriebsteams, schneller auf Leads zu reagieren, konsistenter uzu interagieren und mehr qualifizierte Verkaufschancen zu schaffen. Tausende Anwender setzen die Kadenzautomatisierung von VanillaSoft ein, um die Reaktionsgeschwindigkeit auf Leads, Dauerhaftigkeit, Produktivität und den Umsatz pro Mitarbeiter zu steigern.
Erfahre mehr über VanillaSoft
Mit VanillaSoft können Vertriebsteams schneller auf Leads reagieren, konsequent vorgehen und qualifiziertere Möglichkeiten entwickeln.
Erfahre mehr über VanillaSoft
Nextiva provides cloud-based communication and collaboration solutions designed to simplify the way businesses communicate. Nextiva serves more than 150,000 businesses in the US from its headquarters in Scottsdale, Arizona. See why everyone is switching to Nextiva!
| Improve deployment speed
| Utilize a flexible staffing structure
| Experience dramatic cost savings
| Manage your communications from anywhere
| Amazing Service
|
Erfahre mehr über Nextiva Call Center
Business telephony solution with auto attendant, line mirroring, call forwarding, queuing, and recording features.
Erfahre mehr über Nextiva Call Center
With ProcedureFlow, following company processes has never been easier. Ditch the 200 page manual that no one reads and create standard operating procedures that people actually enjoy using. Use small hyperlinked flowcharts to represent complex expert knowledge and once employees can see inside the heads of your experts, use the flows to reduce training and mentoring by 50-90%.
Erfahre mehr über ProcedureFlow
When you represent expert knowledge as a visual map, you give people the confidence to start the work sooner.
Erfahre mehr über ProcedureFlow
Dialpad's call center software improves customer experience and agent effectiveness, resulting in better conversations. Automate tasks and capture insights to save time. Improve CSAT, FCR, close tickets, and keep your customers happy with Dialpad. Cut costs with zero usage fees for local inbound calls and fair use policy on outbound. Use real time recommendations to boost agent confidence and give them answers they need to help customers in the moment. Decrease churn by monitoring sentiment.
Erfahre mehr über Dialpad Call Center Platform
Improve CSAT, FCR, close more tickets, and keep your customers happy with Dialpad Support.
Erfahre mehr über Dialpad Call Center Platform
Einfach zu bedienende Outbound Call Center-Software und ein Predictive Dialer aus der Cloud. Sehr zuverlässig und sicher. Gesteigerte Produktivität durch anpassbare Formulare, mehrstufige Kampagnen mit automatisierten Workflows, gemischte eingehende, personalisierte Echtzeit-Analysen, Anrufüberwachung und -aufzeichnung. Über die REST-API in deine vorhandene Software integrierbar. Unterstützt das Outsourcing an Call-Center von Subunternehmern. Ideal für geografisch verteilte Büros. Pay-per-use. Keine Einrichtungsgebühr, keine Sitzplatzgebühr.
Erfahre mehr über Dialfire
Benutzerfreundliche, voll ausgestattete Outbound Call Center-Software aus der Cloud mit vielen erweiterten Funktionen, aber ohne Setup oder monatliche Vermittlungsgebühr.
Erfahre mehr über Dialfire
LogMeIn Rescue is a powerful, easy-to-use remote support solution for PCs, Macs, mobile devices, and more. Rescue is built to serve teams of all sizes, from small helpdesks to the world's largest support organizations, and everyone in between. Rescue helps you provide technical support to your employees, your customers, or both, with a solution that is fast, reliable, flexible, and easy to use.
Erfahre mehr über LogMeIn Rescue
Real-time remote control of a customer's computer over the web for help desks, support softwares, IT organizations, and more.
Erfahre mehr über LogMeIn Rescue
Castel Communications empowers your contact center with LIVE speech analytics technology that drives automated post-call review, agent compliance during a LIVE call, and superior customer engagement. Our comprehensive call center solution suite is built on LIVE listening technology that automates your QA/QM process via keyword spotting. This produces compounding efficiencies that increase agent compliance and contact center revenue.
Erfahre mehr über Castel Call Center
Castel's call center solutions empower you with LIVE speech analytics driving real-time agent compliance and call center revenue.
Erfahre mehr über Castel Call Center
$125 per user per month unlimited outbound minutes. Enterprise class call center suite hosted predictive outbound, inbound and blended auto dialer. Designed to only deliver live calls to your agents. Answer machines, disconnected number, operator intercepts are handled by the dialer without impacting an agent's productivity.
Erfahre mehr über PIMS Dialer
$125 per user per month unlimited outbound minutes. Enterprise class call center suite hosted predictive outbound, inbound and blended
Erfahre mehr über PIMS Dialer
Cloud based VOIP call recording solution with features such as analytics, compliance, and improved employee performance.
Erfahre mehr über CALLN
Cloud based VOIP call recording solution with features such as analytics, compliance, and improved employee performance.
Erfahre mehr über CALLN
Aircall is the preferred call center solution for modern brands. By seamlessly integrating with the most popular CRM and Helpdesk tools, we help sales and support teams communicate clearly and efficiently. Admins can instantly add numbers from 100+ countries, scale their teams according to seasonality, and gain deep insights through real time analytics. Accessible by desktop and mobile app. Start a risk-free trial to see Aircall in action.
Erfahre mehr über Aircall
Aircall lets admins instantly adjust teams according to seasonality, add numbers in 100+ countries, & integrate with popular CRM tools.
Erfahre mehr über Aircall
Mit Dixa kannst du persönlichen Service in Echtzeit liefern – über Sprache, E-Mail oder Chat – in einer einfachen Oberfläche, die für Callcenter und Teams mit Kundenkontakt konzipiert ist. Dixa bietet qualitativ hochwertige VoIP-Telefonie mit lokalen Tarifen auf der ganzen Welt. Die Tarife können ohne zusätzliche Kosten an deine Bedürfnisse anpassen werden. Die Preise beginnen bei 15 US-Dollar pro Agenten, wobei Rabatte für besonders gesprächige Teams verfügbar sind. Darüber hinaus gibt es eine erweiterte Anrufweiterleitung, IVR, Warteschlangen, Rückruf, Echtzeit- und historische Leistungsstatistiken, Kundenerkennung und vieles mehr.
Erfahre mehr über Dixa
Dixa ist eine cloudbasierte, mehrkanalige Kundenserviceplattform. Die VoIP-Qualität beginnt bei 15 US-Dollar pro Agenten und Monat.
Erfahre mehr über Dixa
PhoneBurner is for OUTBOUND CALL CENTERS. Have more LIVE conversations in 15-minutes guaranteed! We're so confident you'll boost outbound sales with our power dialer, you can use our full product for FREE without a credit card. Here's why we're confident: 1) Dial leads 4x faster 2) No awkward pauses after contact answers 3) Drop voicemails/emails in 1-click 4) Automate post call workflows 5) No special equipment needed. Powerful yet easy to use!
Erfahre mehr über PhoneBurner
Powerful OUTBOUND CALL CENTER platform. Reach 4x more leads w/ NO awkward pause. No set up fees. Free trial (no credit card needed).
Erfahre mehr über PhoneBurner
We're here to free contact centers from ever paying for software to manage their business. We know our solution works. Proven. We have seen it change how large contact centers work (and save). Reliable. We don't charge for our software - ever. We support ACD, IVR, outbound dialing (manual, preview, predictive), chat, email, and more - and we're crazy enough to give it away for free.
Erfahre mehr über Fenero
Free, award-winning cloud based contact center software for sales and customer service organizations worldwide. Register NOW for free!
Erfahre mehr über Fenero
TCN is a leading provider of cloud-based call center technology for enterprises, contact centers, BPOs, and collection agencies worldwide. TCN combines a deep understanding of the needs of call center users with a highly affordable delivery model, ensuring immediate access to robust call center technology; inbound, outbound, omni-channel, IVR, call recording, business and speech analytics required to optimize operations and adhere to industry regulations. Scale up with our true cloud platform.
Erfahre mehr über TCN
Cloud call center technology; inbound, outbound, omni-channel, IVR, call recording, business and speech analytics.
Erfahre mehr über TCN
ChaseData's cloud based Call Center Solution offers leading edge technology and value for call centers with 5 or more agents. Superior performance, customer service, and user friendly interfaces make ChaseData the clear choice for your business needs. Outbound predictive dialing, queued progressive dialing and managed preview dialing are combined in one powerful software suite which easily integrates with a multitude of third party applications. Contact us today to request a free demo.
Erfahre mehr über CallCenterNOW
Feature-rich, flexible, hosted call center software (inbound and outbound) that is very easy to deploy, manage and use everyday.
Erfahre mehr über CallCenterNOW
CallFinder is SaaS speech analytics solution that is powerful, affordable, and easy to use. It enables small and medium size businesses to improve agent performance, automate quality monitoring, and provide a superior customer experience. Let CallFinder help your business gain visibility into the voice of your customers, monitor agent script and regulatory compliance, enhance workforce training, manage quality monitoring, analyze and improve business processes, discover revenue opportunities.
Erfahre mehr über CallFinder
CallFinder is a SaaS speech analytics solution built to help your business improve agent performance and customer experience.
Erfahre mehr über CallFinder
Verascape offers a suite of cloud-based IVR and Chatbot self-service solutions across all customer communication channels including phone, automated chat, SMS, Facebook Messenger, smart speakers, and other emerging channels. Our self-service solutions are diverse and include Customer Service, Payments, Intelligent Call Routing, Order Processing, Virtual Digital Assistant, and Outbound Notifications. We offer the highest success rates, pay-for-performance pricing, and no upfront set-up fees.
Erfahre mehr über Omni-Channel Self-Service
Cloud-based, omni-channel self-service solutions powered by AI, Real-Time Data, NLP, Machine Learning, and Advanced Analytics
Erfahre mehr über Omni-Channel Self-Service
UJET is a ultra-modern cloud contact center software company with leading innovation in smartphone-era customer support on the web, phone, and mobile apps. The UJET platform delights end-users with any time, anywhere access and simple smartphone functionality and elevates agent performance through context-aware solutions for voice, chat, image, video, and text. The UJET platform is enterprise grade, SOC2 Type II and HIPAA compliant. For more information, visit www.getujet.com.
Erfahre mehr über UJET
UJET is a cloud contact center software company with leading innovation in customer support on the web, phone, and mobile apps.
Erfahre mehr über UJET
InGenius easily adapts to unique call center needs with advanced computer telephony integration (CTI). As a CTI innovator, InGenius connects existing telephone systems into leading CRMs with maximum flexibility, for world-class customer experiences. Backed by reliable expertise and superior customer care, InGenius helps call centers increase productivity and customer satisfaction with features like screen pop, click-to-dial, automated call logging and enhanced call reports.
Erfahre mehr über InGenius Connector Enterprise
InGenius is a computer telephony integration (CTI) innovator that connects existing telephone systems into leading CRMs.
Erfahre mehr über InGenius Connector Enterprise
Eine SMS- und Voice-Rundfunk-Auto-Dialer-Lösung für die Generierung flexibler Outbound-IVR und Press-1-Lead-Übertragung. Newfies-Dialer ist für Marketing, Marktforschung, Meinungsumfragen und Abstimmungen verwendet. Die Software beinhaltet Anrufabrechnung für Telefongesellschaften, die ihren Kunden Sprachübertragung anbieten wollen.
Erfahre mehr über Newfies-Dialer
Eine SMS- und Voice-Rundfunk-Auto-Dialer-Lösung für die Generierung flexibler Outbound-IVR und Press-1-Lead-Übertragung.
Erfahre mehr über Newfies-Dialer
What makes SpitFire different than other predictive dialers? SpitFire Enterprise is the only contact center software offering: Cloud, Premise or Hybrid call center solutions. 5 dialing modes: Predictive, Fixed Rate, Quick Connect, Preview & Manual Dialing options! Integrate your CRM or PBX or use the SpitFire API to fully customize your call center. OPC Marketing is all under one roof in Addison, Texas where we develop, we deliver and we support!
Erfahre mehr über SpitFire Predictive Dialer
SpitFire Enterprise Call Center Software: Easy to Install, Operate & Upgrade. Agents can login for anywhere in the world on any device.
Erfahre mehr über SpitFire Predictive Dialer
XenCALL is an all-in-one VoIP predictive dialer that empowers call centers and telemarketers to close more leads and increase sales across the board. XenCALL sets itself apart with advanced inbound queue strategies, a built-in webphone and a powerful CRM. Based in the cloud with no downloads required and user-friendly, our product is secure and intuitive. XenCALL offers personalized training sessions and a fully in-house support team. Signup for a free demo without any purchase commitments.
Erfahre mehr über XenCALL
XenCALL is a call center automation software with predictive dialing, lead distribution and a live floor map of your sales team.
Erfahre mehr über XenCALL
LiveAgent ist eine Kundenservice-Software mit Call-Center-Unterstützung, die für kleine Firmen genauso geeignet ist wie für große Unternehmen. Als drittgrößter Smartphone-Hersteller im Jahr 2015 hat man viel Verantwortung. Darum beschloss Huawei, LiveAgent als Lösung für die Kundenbetreuung zu nutzen.
LiveAgent bietet über 170 Helpdesk-Funktionen inkl. Live-Chat, Voice und Social Media.
Erfahre mehr über LiveAgent
LiveAgent hilft Unternehmen dabei, einen optimalen Kundenservice zu erreichen. Schaffe eine Kundengemeinschaft, erhöhe die Kundenzufriedenheit und werde noch erfolgreicher!
Erfahre mehr über LiveAgent
Unify your inbound calls and outbound dialing on a single platform. Close the gaps between departments with a combined approach to your companys call center software. Simplify the way you manage your call center. From call logs and call recordings to real time reports and live agent monitoring, cloud-based call center software from CallTools.com covers it all. In-house customer support and development teams keep you informed and the software up to date.
Erfahre mehr über Call Center Software
Predictive, Power, and Preview Dialer with Built-In Web Phone, CRM, and Dedicated In-House Support Team.
Erfahre mehr über Call Center Software
Freshcaller ist ein cloudbasiertes Nebenstellensystem, mit dem man Ortsgespräche und gebührenfreie Rufnummern in über 40 Ländern betreiben kann. Dein Team kann damit kontextbezogene Gespräche mit Anrufern führen. Freshcaller ist die ideale Callcenterlösung für Startups und kleine Teams. Man kann sämtliche Telefongespräche aufzeichnen, Vorgesetzte können mithören und in Echtzeit mit dem Kunden sprechen.
Erfahre mehr über Freshcaller
Freshcaller ist eine cloudbasierte Lösung für Callcenter, mit der man unkompliziert wachsen kann.
Erfahre mehr über Freshcaller
Promero call center solutions start from only $59/month-agent. Promero sells and hosts top brands. Oracle Contact Center Anywhere, Aspect Zipwire, Enghouse Interactive CCSP and Five9. Workforce management from Aspect WFO and Pipkins Vantage Point. Speech Analytics from CallMiner. Business Process Automation from RiverStar. CRM integrations with Salesforce, Microsoft Dynamics, Oracle Service Cloud, Siebel CRM, ZohoCRM. Uniquely qualified to provide unbiased recommendations.
Erfahre mehr über Oracle Contact Center Anywhere
#1 Cloud Call Center Software $59/user. Absolutely the best in class top brand cloud call center software for the lowest price.
Erfahre mehr über Oracle Contact Center Anywhere
ClarityTel provides cost-effective, easy-to-use call center solutions for businesses of all sizes using advanced VoIP technologies. Additional services include call recording, call queue management, advanced auto attendants, & more. Our solutions can be customized to meet any organization's communication needs & we back up our services with 24/7 support through our nationwide network of highly-skilled technical experts.
Erfahre mehr über Business VoIP Solutions
ClarityTel provides cost-effective, easy-to-use call center phone system solutions for businesses of all sizes using VoIP technology.
Erfahre mehr über Business VoIP Solutions
uContact is an All-in-One contact center solution. Our unique one-on-one customer service makes us perfect for small to medium call centers. Rather than relying on multiple applications we will offer you:
- Dialers (Inbound & Outbound)
- SMS, Email & Webchat in a Unified Inbox
- A Call Center Designed CRM
- Completely Customizable Reporting
- Gamification
- Recording
- Voice Broadcasting
- Quality Control
- Live Coaching (Spy, Whisper, Collaborate)
- Many More Features & an Open API
Erfahre mehr über uContact
Beautiful Contact Center Solution / Multichannel / All in One - Dialers - IVR - SMS - Web Chat - Social Networks - Messaging and more!!
Erfahre mehr über uContact
Perfect for 10+ users - Free Trial. Get the highest connection rate with our Outbound Call Center Software designed to convert more leads faster. Now you can call, email, and text your leads in a single platform. You can also reduce headcount by at least 20% through our Conversational artificial intelligence Agent which will pre-qualify your leads using a real human's voice, but without any human interaction.
Erfahre mehr über Outbound Call Center Software
Perfect for 10+ users-Free Trial. Get the highest connection rate with our Outbound Call Center Software with artificial intelligence.
Erfahre mehr über Outbound Call Center Software
Cloud-Telefonie für Call Center und Vertriebsprofis, auf die du direkt in deinem Browser zugreifen kannst, ohne dass eine Installation oder eine komplexe Abrechnung erforderlich ist. Alles was du brauchst, ist eine Nummer auszuwählen und Interessenten anzurufen! Du kannst damit den Vertrieb organisieren und verwalten, die Qualität ihrer Anrufe kontrollieren, Kosten reduzieren, Teledialog-Kampagnen integrieren und automatisieren. CrazyCall ist auch eine einfach zu verwendende Plattform zur Verkaufsförderung, welche die Call-Investitionsrendite steigert und bei der Umwandlung von Websites hilft.
Erfahre mehr über CrazyCall
Cloud-Telefonie für Call Center Sales.
Erfahre mehr über CrazyCall
Eine cloudbasierte Contact Center-Performance-Management-Suite, die QA, Training, Coaching, Wissensbasis und das Engagement der Mitarbeiter verbindet. Darüber hinaus können KPIs Agentenebene an den Agenten angezeigt werden. Die operative Suite automatisiert viele der manuellen Aufgaben innerhalb des Contact Centers. Er gewann den 2015 Innovation Award von PACE und ist ein 2016 CIO Review Magazine Top 20 Technologien zu beobachten. „Die Suite ist wirklich innovativ und bahnbrechend, eine, die jedes Contact-Center haben muss.
Erfahre mehr über EducationFolder
Eine cloudbasierte Contact Center-Performance-Management-Suite, die QA, Training, Coaching, Wissensbasis und das Engagement der Mitarbeiter verbindet.
Erfahre mehr über EducationFolder
Are you tired of being disappointed with poor connections, downtime, lag, and finger pointing when you escalate an issue? Ideal for Call Centers making and receiving calls to the USA with 5 or more agents, we outshine the competition by continually adding new features; making the system simpler to use which saves time and money. Our support is outstanding and free. Contact us today and let's talk about the benefits so you can make the right decision and buy with confidence.
Erfahre mehr über CallShaper
An optimized contact center solution. Includes customizable IVR, QA, scripting, intuitive interface, robust reporting and much more!
Erfahre mehr über CallShaper
Preisgekrönter Softphone-Client zur Einrichtung deines Callcenters mit deiner bevorzugten IP-Telefonanlage. Rufe intuitiv mit einer an einer Wähltastatur orientierten Schnittstelle an. Automatische Annahme eingehender Anrufe mit einstellbarer Wartezeit. Eskaliere Anrufe mit einfachen Funktionen wie „Anrufweiterleitung“ und „Anruf halten“. Verfolge Muster in deinem Erfolg mit Anrufmetriken und Anrufaufzeichnung. Ein Benutzer von Salesforce? Rufe den Fortschritt in deinem Salesforce-Dashboard auf und verfolge ihn. Bria – einfache IP-Telefonie-Einrichtung und deine Lösung zur Anrufsteuerung.
Erfahre mehr über Bria
Callcenteragent-fähiger VoIP-Softphone-Client. Arbeite mit führenden Callcenterlösungen zusammen oder passe sie mit Bria API und SDK an.
Erfahre mehr über Bria
Die VoIP-Preisgestaltung sollte einfach sein. Mit InfoFloTalk zahlst du nur 29,99 US-Dollar pro Zeile und erhältst UNBEGRENZTE Erweiterungen. Carmel Vision ist der einzige VoIP-Anbieter auf dieser Liste, der pro Zeile und nicht pro Nebenstelle abrechnet. Keine versteckten Kosten, keine Spielereien. Wenn du derzeit pro Nebenstelle zahlst, zahlst du zu viel. Du könntest natürlich mit einem größeren VoIP-Anbieter arbeiten, aber größer bedeutet nicht besser. Hinsichtlich überlegener Technologie und kundenorientierter Tarifmodelle kommt niemand an Carmel Vision heran. Zahle pro Zeile
Erfahre mehr über InfoFlo
Die VoIP-Preisgestaltung sollte einfach sein. Mit InfoFloTalk zahlst du nur 29,99 US-Dollar pro Zeile und erhältst UNBEGRENZTE Erweiterungen. Carmel Vision ist der einzige VoIP-Anbieter auf dieser Liste, der pro Zeile und nicht pro Nebenstelle abrechnet.
Erfahre mehr über InfoFlo
Open-Source-Contact-Center-Software mit prädiktiven Wähl-Funktionen. Verarbeitet eingehende, ausgehende und gemischte Anrufe sowie eingehende E-Mails und Kunden-Website-Chat.
Erfahre mehr über VICIdial
Open-Source-Call-Center-Software mit prädiktivem Wählsystem für ausgehende Anrufe. Handhabt auch eingehende und manuelle Anrufe sowie E-Mail und Web-Chat.
Erfahre mehr über VICIdial
iNexus the Ultimate Cloud Contact Center Dialers. The highest Dial Ratios in the Industry 100:1, Increase contacts by 500% NOW. Same day Free trial. Outbound: predictive, vertical, preview, SMS, Press1, TTS broadcasting up to 8 million dials per-campaign daily, Cell Phone filter, Dynamic ANI. Inbound: IVR, Multi call handling, skill-Base routing. Agent pop screen SuperScriptor and more!
Erfahre mehr über iNexus
PureCloud Dialer. Triple your contacts, Predictive, MSG Broadcasting, SMS, Call Recording, Inbound IVR, Cell Scrub, Silent Cell Drops.
Erfahre mehr über iNexus
LiveVox ist ein führender Anbieter von Cloud-Kontaktcenter-Lösungen für Unternehmen (über 25 Agenten) und verwaltet jährlich mehr als 12 Milliarden Interaktionen in einer Multichannel-Umgebung. Mit mehr als 15 Jahren reiner Cloud-Expertise befähigt das Unternehmen Kontaktcenter-Verantwortliche, effektive Engagement-Strategien auf den Weg zu bringen. Die führenden Risikominderungs- und Sicherheitsfunktionen helfen Kunden, sich schnell an ein sich veränderndes Geschäftsumfeld anzupassen.
Erfahre mehr über LiveVox
LiveVox ist ein führender Anbieter von Cloud-Kontaktcenter-Lösungen für Unternehmen, die eine Multichannel-Umgebung nutzen.
Erfahre mehr über LiveVox
From intelligent queue routing that fosters first call resolution to customized reporting that provide key insights into support team productivity, the FluentStream Business phone system is designed with call centers in mind. As an innovative leader in business communications, FluentStream has reinvented business phone systems. FluentStream offers dynamic cloud-based technology for all businesses and works to bring every single one the best performance.
Erfahre mehr über FluentStream
FluentCloud is a cloud based business phone system that focuses on being more affordable for your business and improving reliability.
Erfahre mehr über FluentStream
Snowfly is a leading gamification-based employee incentive, recognition and data analytics company. We create a customized approach for each client to provide the best employee engagement for their organization using a unique variable-interval and positive-reinforcement reward and recognition system. We use analytics to provide actionable steps towards individual and organizational improvement via focused recognition and real-time incentives. We deliver measurable results to each & every client.
Erfahre mehr über Snowfly
Gamification-based online SaaS incentive & recognition programs powered by Snowfly.
Erfahre mehr über Snowfly
Close more leads and improve ROI instantly with SalesExec.
Setup all lead sources to automatically route leads to sales agents (Push or Pull)
Automated distribution of leads based on state, zip, territory, round-robin
Power dialer, click-to-dial - no additional charge, use your VoIP solution
Email nurture with instant notifications for opened and delivered email
Lead management solution that lets you design sales process
Improve conversion rates from leads immediately.
Erfahre mehr über SalesExec
Automated Lead Distribution and Lead Management System. Deliver leads 9 different ways and create as many lead types as you like.
Erfahre mehr über SalesExec
Agent optimization through channel consolidation improves agent and customer experience at the same time by empowering agents to easily handle multiple channels concurrently without internal process bottlenecks. ITC's digital customer service platform consolidates all digital channels into one interface, with Skills-Based Routing and integration with CRM and WFM. Supported channels include: SMS, social media, live chat, instant messengers, email, Apple Business Chat, and chatbot integration.
Erfahre mehr über InTheChat
Improve agent exp. and CX through consolidating all digital channels into one platform, with CRM Integration and Skills-Based Routing.
Erfahre mehr über InTheChat
RingCentral Contact Center integrated with RingCentral Glip team messaging enables agents to communicate and collaborate across your organization in real time to resolve customer issues efficiently. With skills-based omnichannel routing and RingCentral Pulse intelligent bots for real-time metrics monitoring, your business will always be equipped to respond quickly to dynamic customer needs.
Erfahre mehr über RingCentral Contact Center
RingCentral Call Center delivers powerful, multi-channel capabilities that let customers decide how they want to engage with you.
Erfahre mehr über RingCentral Contact Center
Shelf is an award winning knowledge management platform with the best search in the industry enabling call centers save time and avoid costly mistakes. Used by organizations like Google, Amazon and Nielson, Shelf was designed by a Harvard knowledge management & AI expert for best in class search and findability. Unlike other knowledge platforms, Shelf enables agents to search inside of documents and leverages powerful machine learning to automatically recommend content. Contact us for a demo
Erfahre mehr über Shelf
Shelf is a knowledge management platform with the best search in the industry enabling agents to quickly find what they need
Erfahre mehr über Shelf
eTollfree Predictive Dialer with Integrated Web-Phone and Call-Center Solutions. Build a Personalized Communication Solution to Fit Your Needs.
Erfahre mehr über eTollFree Predictive Dialer
Predictive Dialer With Integrated Web-Phone and Call-Center Solutions.
Erfahre mehr über eTollFree Predictive Dialer
Cloud contact center platform to manage campaigns, agents and live contacts. Ideal for inbound & outbound multi-channel campaigns with 10+ agents. Autodial, track lists and volume, distribute and monitor calls. Accessible anywhere. Easy set up, customizable & supported by customer service 24/7. Analytics and reports come standard. Powerful CRM integration and API solutions, RVM and SMS including short code, toll-free and local numbers nationwide. HIghest quality connections & outcomes with Ytel.
Erfahre mehr über Ytel
Coud contact center platform ideal for inbound, outbound and blended multi-channel campaigns. Highest quality calls and connections.
Erfahre mehr über Ytel
thinQ bietet die vollständige Kontrolle über alle Aspekte des ein- und ausgehenden Sprachverkehrs eines Unternehmens. Mit einer innovativen LCR-Engine (Least Cost Routing) und dem branchenweit einzigen gebührenfreien LCR ermöglicht thinQ Unternehmen die Optimierung ihrer Anrufraten über mehrere Anbieter hinweg, wobei Notfallwiederherstellung, Lastausgleich und Anrufanalyse in die Software integriert sind. Mit Anbahnungsdiensten können Unternehmen sowohl lokale als auch gebührenfreie Nummern bestellen und die SMS-/MMS-, CNAM- und LRN-Funktionen aktivieren.
Erfahre mehr über Toll Free Least Cost Routing
thinQ bietet die vollständige Kontrolle über alle Aspekte der ein- und ausgehenden Kommunikation eines Unternehmens innerhalb einer leistungsstarken Cloud-Plattform.
Erfahre mehr über Toll Free Least Cost Routing
Agile CRM Call Center Software – Callcenter-CRM-Software unterstützt dein Kunden-Support-Team mit leistungsstarken Tools, um Tickets schneller zu schließen und sicherzustellen, dass deine Kunden das Produkt erfolgreich nutzen können. Features mit erweiterten Telefonie-Integrationen, ausgehenden Anrufen, eingehenden Anrufen, Anrufweiterleitung, Helpdesk-Ticketing, Tag-basiertes anrufen, Helpdesk-Gruppen, Anrufaufzeichnung, Anrufnotizen, Anruf Skripte, Anrufberichte und vieles mehr.
Erfahre mehr über Agile CRM
Agile CRM ist eine komplette Verkaufs-, Marketing- und Service-Suite, die es Kleinen und mittleren Unternehmen ermöglicht, wie die Fortune 500 zu verkaufen und zu vermarkten.
Erfahre mehr über Agile CRM
Knowledge Bot ist ein Service-Chatbot. Als zusätzlicher Touchpoint kann er Ihren Kunden automatisiert und schnell eine Antwort auf Ihre Anfrage geben. Viele Standardthemen können dadurch unkompliziert und jederzeit gelöst werden. Knowledge Bot kann auf der Unternehmenswebseite oder einfach in die sozialen Netzwerke, wie Facebook integriert werden und dort beispielsweise Anfragen vorqualifizieren.
Erfahre mehr über Knowledge Bot
Knowledge Bot ist die perfekte Ergänzung zu Ihrem Kundenservice. Er kann Standardthemen lösen und Anfragen vorqualifizieren.
Erfahre mehr über Knowledge Bot
CallHippo, die leistungsfähige und einfach zu bedienende VoIP-basierte virtuelle Telefonanlage, die Produktivität & Verkaufsengagement deines Unternehmens auf die nächste Ebene führt. Erhalte mit nur wenigen Klicks örtliche oder gebührenfreie Nummern von mehr als 40 Ländern auf der ganzen Welt. Die CallHippo-App bietet Echtzeit-Informationen und Analysen über die Benutzer. Es ermöglicht Teams, bei Anrufen zusammenzuarbeiten und untereinander Informationen auszutauschen, so dass Manager datengesteuerte Strategien entwerfen können.
Wir unterstützen Klein- & Großunternehmen, die virtuelle Telefonsysteme benötigen, um effektiven Kunden-Support von mehreren Standorten aus zu verwalten.
Zendesk Support ist ein herrlich einfaches System zur Verfolgung, Priorisierung und Lösung von Kunden-Support-Tickets.
Zendesk ermöglicht Unternehmen, Support zu bieten, mit Selbstbedienung zu skalieren und sich durch proaktives Engagement zu differenzieren.
Zendesk builds call centre and help desk software for better customer relationships. Our products allow businesses to be more reliable, flexible, and scalable. They help improve communication and make sense of massive amounts of data. Above all, they work together to help turn interactions into lasting relationships. More than 200,000 companies such as Uber, Groupon, Box, Airbnb, and Disney are using Zendesk to lower their support costs, raise productivity, and increase customer satisfaction.
Zendesk enables companies to deliver excellent customer support through multiple channels including email, chat, call and sms.
Zendesk builds call center and help desk software for better customer relationships. Our products allow businesses to be more reliable, flexible, and scalable. They help improve communication and make sense of massive amounts of data. Above all, they work together to help turn interactions into lasting relationships. More than 200,000 companies such as Uber, Groupon, Box, Airbnb, and Disney are using Zendesk to lower their support costs, raise productivity, and increase customer satisfaction.
Zendesk enables companies to deliver support, scale with self-service, and differentiate with proactive engagement.
Zendesk builds call center and help desk software for better customer relationships. Our products allow businesses to be more reliable, flexible, and scalable. They help improve communication and make sense of massive amounts of data. Above all, they work together to help turn interactions into lasting relationships. More than 200,000 companies such as Uber, Groupon, Box, Airbnb, and Disney are using Zendesk to lower their support costs, raise productivity, and increase customer satisfaction.
Zendesk enables companies to deliver excellent customer support through multiple channels including email, chat, call and sms.
Zendesk builds call center and help desk software for better customer relationships. Our products allow businesses to be more reliable, flexible, and scalable. They help improve communication and make sense of massive amounts of data. Above all, they work together to help turn interactions into lasting relationships. More than 200,000 companies such as Uber, Groupon, Box, Airbnb, and Disney are using Zendesk to lower their support costs, raise productivity, and increase customer satisfaction.
Zendesk enables companies to deliver support, scale with self-service, and differentiate with proactive engagement.
Zendesk entwickelt Callcenter- und Helpdesk-Software für bessere Kundenbeziehungen. Die Produkte ermöglichen es Unternehmen, zuverlässiger, flexibler und skalierbar zu sein. Sie helfen, die Kommunikation zu verbessern und machen aus großen Datenmengen einen Sinn. Vor allem arbeiten sie Hand in Hand, um Interaktionen in dauerhafte Beziehungen zu verwandeln. Mehr als 200.000 Unternehmen wie Uber, Groupon, Box, Airbnb und Disney nutzen Zendesk, um ihre Supportkosten zu senken, die Produktivität zu steigern und die Kundenzufriedenheit zu erhöhen.
Zendesk ermöglicht Unternehmen, Support zu bieten, mit Selbstbedienung zu skalieren und sich durch proaktives Engagement zu differenzieren.
Zendesk builds call center and help desk software for better customer relationships. Our products allow businesses to be more reliable, flexible, and scalable. They help improve communication and make sense of massive amounts of data. Above all, they work together to help turn interactions into lasting relationships. More than 200,000 companies such as Uber, Groupon, Box, Airbnb, and Disney are using Zendesk to lower their support costs, raise productivity, and increase customer satisfaction.
Zendesk enables companies to deliver excellent customer support through multiple channels including email, chat, call and sms.
Zendesk builds call center and help desk software for better customer relationships. Our products allow businesses to be more reliable, flexible, and scalable. They help improve communication and make sense of massive amounts of data. Above all, they work together to help turn interactions into lasting relationships. More than 200,000 companies such as Uber, Groupon, Box, Airbnb, and Disney are using Zendesk to lower their support costs, raise productivity, and increase customer satisfaction.
Zendesk enables companies to deliver excellent customer support through multiple channels including email, chat, call and sms.
Zendesk builds call center and help desk software for better customer relationships. Our products allow businesses to be more reliable, flexible, and scalable. They help improve communication and make sense of massive amounts of data. Above all, they work together to help turn interactions into lasting relationships. More than 200,000 companies such as Uber, Groupon, Box, Airbnb, and Disney are using Zendesk to lower their support costs, raise productivity, and increase customer satisfaction.
Zendesk enables companies to deliver excellent customer support through multiple channels including email, chat, call and sms.
Zendesk builds call center and help desk software for better customer relationships. Our products allow businesses to be more reliable, flexible, and scalable. They help improve communication and make sense of massive amounts of data. Above all, they work together to help turn interactions into lasting relationships. More than 200,000 companies such as Uber, Groupon, Box, Airbnb, and Disney are using Zendesk to lower their support costs, raise productivity, and increase customer satisfaction.
Zendesk enables companies to deliver excellent customer support through multiple channels including email, chat, call and sms.
Zendesk builds help desk software for better customer relationships. Our products allow businesses to be more reliable, flexible, and scalable. They help improve communication and make sense of massive amounts of data. Above all, they work together to help turn interactions into lasting relationships. More than 200,000 companies such as Uber, Groupon, Box, Airbnb, and Disney are using Zendesk to lower their support costs, raise productivity, and increase customer satisfaction.
Zendesk enables companies to deliver excellent customer support through multiple channels including email, chat, call and sms.
Zendesk builds call center and help desk software for better customer relationships. Our products allow businesses to be more reliable, flexible, and scalable. They help improve communication and make sense of massive amounts of data. Above all, they work together to help turn interactions into lasting relationships. More than 200,000 companies such as Uber, Groupon, Box, Airbnb, and Disney are using Zendesk to lower their support costs, raise productivity, and increase customer satisfaction.
Zendesk enables companies to deliver excellent customer support through multiple channels including email, chat, call and sms.
Zendesk builds call center and help desk software for better customer relationships. Our products allow businesses to be more reliable, flexible, and scalable. They help improve communication and make sense of massive amounts of data. Above all, they work together to help turn interactions into lasting relationships. More than 200,000 companies such as Uber, Groupon, Box, Airbnb, and Disney are using Zendesk to lower their support costs, raise productivity, and increase customer satisfaction.
Zendesk enables companies to deliver excellent customer support through multiple channels including email, chat, call and sms.
Predictive Dialing hilft, inaktive Zeitabschnitte zu reduzieren und verbindet sich nachdem der vorherige Anruf beendet wurde in nur wenigen Sekunden mit dem nächsten Kunden und überspringt Anrufe an inaktive Nummern oder Nummern, bei denen sich Anrufbeantworter melden. Vorschau-Wahlfunktionen bieten vor dem Anruf einen vollständigen Verlauf vergangener Interaktionen und Notizen mit konfigurierbarer Vorbereitungszeit und Wahl zwischen Rufnummern.
PhoneCall ist eine skalierbare Cloud-Contact-Center-Lösung, die Kontaktverwaltung und Predictive Dialing für das Telemarketing bietet.
oneclick ist eine Cloud-basierte Kontaktcenter-Plattform, mit der Kunden Kontaktcenter-Anwendungen aus dem eigenen App-Store hinzufügen können. Es ist möglich, oneclick in alle vorhandenen Kontaktcenter-Anwendungen zu integrieren und sie in einen einzigen, einheitlichen Desktop für deine Vertreter und Teammanager zu integrieren. Es ist jedoch auch möglich, andere Anwendungen in oneclick zu aktivieren, die für Kontaktcenter-Operationen am besten geeignet sind, wie z. B. E-Learning, Workforce-Management, CRM, Knowledge Base
oneclick ist eine Cloud-basierte Kontaktcenter-Plattform, mit der Kunden Kontaktcenter-Anwendungen aus dem App-Store hinzufügen können.
Cloud based Workforce management for Call Centres. Premium WFM suite for forecasting, scheduling, intraday management and more. Your subscription includes an onboarding package to help you get up to speed quickly. It comes with a set of e-learning courses and training videos that cover everything you need to know from WFM principles and best practices to configuring the ACD connection and setting up forecasting and scheduling. During onboarding, you get a WFM expert assigned that will help and g
Cloud based Workforce management for Call Centres. Premium WFM suite for forecasting, scheduling, intraday management and more.
LogMeIn Rescue is a powerful, easy-to-use remote support solution for PCs, Macs, mobile devices, and more. Rescue is built to serve teams of all sizes, from small helpdesks to the world's largest support organizations, and everyone in between. Rescue helps you provide technical support to your employees, your customers, or both, with a solution that is fast, reliable, flexible, and easy to use.
Real-time remote control of a customer's computer over the web for help desks, support softwares, IT organizations, and more.
This is no call center - Upcall is a cost-effective, all-inclusive SaaS outbound calling platform, powered by real people specialized to suit your outsource calling needs. Our smart SaaS platform allows you to begin a call campaign from the comfort of your own desktop and scales and syncs with your lead generation needs and strategy. Upcall's platform and API give you 24/7 access to easy to use tools to manage call campaigns effectively and independently!
A unique SaaS Calling platform powered with the best US-based outbound call professionals ready to generate and qualify your leads.
Eingebettetes Produkt mit eingebauter IP-PBX, ACD, Aufzeichnungsprädiktiver Wahl, Telefonaufzeichnung, 45 Feld CRM, 3-Ebenen-Disposition, Appliance kann als eigenständiges Telefonaufzeichnungssystem, IVRS, OBD IVRS, Konferenzbrücke, Polizeiwache 100, Polizeiaufzeichnung, IP-Telefonanlage verwendet werden. Appliance hat alle Arten von Trunk-Konnektivität wie ISDN PRI, Analog CO, SIP, GSM-Trunk usw. Eingebaute Festplatte für die Datenspeicherung, kann weiter angepasst werden, SMS, E-Mail, CRM und Integration über API.
Standalone-Unified-Communication-System – Kein Server für die Kommunikation erforderlich. Appliance kann für das Call Center verwendet werden.
Der beste Weg, um deine Geschäftskommunikation an einem Ort zu verwalten. OXON Fokus ist: 1. Omnichannel Customer Support 2. Vertriebsteams und Telemarketing 3. persönliches E-Mail-Marketing 4. Agentenmanagement und Kundenerfahrung Insights OXON ist eine Cloud-basierte Kontaktcenter-Managementsoftware, die Kommunikationsfähigkeiten auf Unternehmensebene bietet und ermöglicht, Web-Chat, E-Mails, Sprachanrufe, SMS und Social-Media-Support auf einer einzigen Plattform zu betreiben.
Eine einzige Plattform für die Kommunikation und Verfolgung von Kunden während ihres gesamten Lebenszyklus und für eine konsistente Kommunikation.
Put your outbound dialing into overdrive with CallFire's Cloud Call Center. Simply upload your contacts, and in minutes, CallFire's Power Dialer will connect your sales agents to live leads. CallFire can call up to 4 phone lines per agent and will leave answering machine messages. CallFire saves time by weeding out busy signals, bad phone numbers, and handling answering machines. Agents focus on speaking with live customers, leading to 20-30% increases in efficiency over manual dialing.
Put your outbound dialing into overdrive with - upload contacts and in minutes, CallFire will connect your sales agents to live leads!
Centcom ist ein zu 100 % Web-fähiger Predictive-Dialing-Dienst, der keine zusätzliche Hardware benötigt – du benötigst lediglich eine Standardtelefonleitung und einen Computer mit einer Internetverbindung. Innerhalb von Minuten nach der Aktivierung hat dein Call Center Zugriff auf alle Funktionen von Predictive Dialing, wie z. B. Agentenberichte, Kampagnenstatistiken und mehr. Call Center Development Services (CCDS) ist stolz darauf, Telemarketing-Management-Ressourcen auf dem neuesten Stand der Technik für Call-Center-Agenturen jeder Größe anbieten zu können.
Altitude Xperience ist eine komplette Cloud-basierte Contact Center-Lösung, die je nach den individuellen Geschäftsanforderungen skaliert werden kann. Mit eingehenden und ausgehenden Multimediafunktionen ist es sofort einsatzbereit, kann aber weiterhin an spezifische Geschäftsanforderungen angepasst werden. Altitude Xperience bietet Contact Centern eine größere geschäftliche Flexibilität und die Fähigkeit, ein hervorragendes Kundenerlebnis zu bieten. Hochverfügbarkeits-Speichernetzwerk und 24/7-Systemwartung, um sicherzustellen, dass die Operationen niemals unterbrochen werden.
Ausgezeichnete Contact Center-Funktionalität in der Cloud auf der Ebene der besten On-Premise-Lösungen.
Toky ist eine Cloud-Telefonielösung mit vollem Funktionsumfang für kleine und mittlere Unternehmen, die es dir ermöglicht, deine Kunden von deiner Website, deiner Facebook-Seite oder deiner Business Line zu einer zentralen Plattform zu verbinden, auf der du deine Sprachanrufe als Team abwickeln kannst. Du kannst auch ausgehende Anrufe tätigen und SMS für Vertrieb und Kundensupport zu einem erschwinglichen Preis senden. Durch die Integration mit CRM- und Collaboration-Tools kannst du deine Geschäftsprozesse verbessern.
Tätige ausgehende Anrufe zu einem erschwinglichen Preis und erhalte Anrufe von deiner Website, von deinen sozialen Profilen und von deinen normalen Telefonen an einem Ort.
Gladly is reinventing customer service by putting people at the heart of its platform, not cases or tickets. Enable agents to be naturally productive by letting them see every conversation across the lifetime of any customer across any channel (voice, email, chat, text or tweet). Real-time insights provide visibility into agent productivity, topics that are trending and key metrics like SLA's and response time.
Gladly puts people at the center of customer service with a platform that ties all communication across any channel in one place.
CyCX goes beyond traditional ACD systems providing you an array of communication channels such as Voice, SMS, Email, Fax, Web Chat, Web Call-back, Call back in Queue and Social Media connections meaning you can connect on any level.
Customer Experience & Omni Channel Contact Centre solution for cloud and on premise PBX solutions including Skype for Business
HappyFox ist eine webbasierte in der Cloud gehostete Kunden-Support-Software. Sie hilft, alle Kundenanfragen über mehrere Kanäle wie E-Mail, Chats, Social Media und Telefon in einem zentralen Ticket-Support-System zu verfolgen und zu verwalten. Integration mit anderen Web-Anwendungen wie CRM, Live-Chats, Sprach- und Bug-Tracking-Anwendungen macht sie zu einem praktischen Help Desk. Ähnliche Kunden-Support-Anfragen können unter Verwendung von canned Aktionen und intelligenter Regeln behandelt werden, um Antworten zu automatisieren. Community-Foren helfen, Kunden zu verbinden.
Eine Help-Desk-Ticketing-Software, die dir hilft, Unordnung zu vermeiden und deine Kunden-Support-Anfragen leicht von mehreren Kanälen aus zu verwalten.
Hosted VoIP business phone systems tailored to meet your business needs and goals.
Hosted VoIP business phone systems tailored to meet your business needs and goals.
With help desk applications from Salesforce, you don't have to invest in support centers around the world. Instead, you get state-of-the-art global help desk software that runs in the cloud, 24x7. With Salesforce help desk solutions you get all the benefits of doing business in the cloud, including automatic updates, new features 3 times a year, and no infrastructure hassles.
With help desk solutions, you can streamline your support operations to provide 24x7 global support that is cost effective
Ameyo ist eine Omnichannel-Customer-Engagement-Software, die es Unternehmen ermöglicht, kohärente Cross-Channel-Kundenerlebnisreisen zu liefern. Das Angebot von Ameyo dient auch Kunden auf Cloud (Private, Public & Hybrid). Ameyo ist stolz darauf, in drei aufeinanderfolgenden Jahren im Gartner Magic Quadrant genannt zu werden (2015-16-17). Ameyo bedient die Contact-Center-Infrastruktur von über 60 Ländern und unterstützt über 1600 Enterprise-Contact-Center weltweit.
Ameyo Call Center Suite ist eine umfassende Interaktion-Management-Lösung für Contact-Center und Unternehmen.
DialogTech is the world leader in call analytics for marketers. Each day consumers call businesses by the billions, and those callers convert to customers at the highest rates. We help connect calls to the customer journey.
Powered by AI, DialogTech attributes calls to your marketing, showing you exactly how these conversations impact the customer journey. We provide actionable analytics and technology to generate more calls at a lower cost, personalize call experiences, and drive revenue.
The leading provider of actionable marketing analytics for phone calls. We empower marketers with call attribution and conversion techn
CloudCall is a leading software and telecommunications solution which helps business enhance their communications. By integrating phone communications directly into your CRM, CloudCall is able to optimize your businesss relationships with its candidates and clients, while maximizing the power of the CRM system. Call functionality and data is easily accessible from one system - offering you greater business visibility, helping to increase productivity and reduce manual errors.
Advanced, cloud-based computer telephony integration for your CRM system.
Proactively manage the performance of critical Web applications & infrastructure from a browser-based console.
Proactively manage the performance of critical Web applications & infrastructure from a browser-based console.
High performance inbound and outbound call centre technology that shapes to your business.
High performance inbound and outbound call centre technology that shapes to your business.
Leicht zu verwendende Outbound-Call-Center-Software mit automatisierten Dialern, um sich an Deine Bedürfnisse anzupassen. Unbegrenzte Agentenkonten und anpassbare Preisgestaltung. CallHub ist eine hoch entwickelte Outreach-Software für die größten Unternehmen und trotzdem einfach genug für Deine Organisation. Die einzige Lösung, die sich nahtlos mit Deinem CRM integriert. Verwende prädiktive Dialer, Power, Vorschau oder manuelle Dialer, je nach Anforderung. CallHub bietet auch Sprach- und Text-Rundfunk.
Preisgekröntes SMS, Voice & Call Center-Tool, das von Unternehmen genutzt wird, aber trotzdem einfach genug für Deinen Zweck ist! Pay-as-you, keine Abonnements.
Scorebuddy is a cloud Quality Monitoring solution for scoring customer service calls, emails and web chats. Start monitoring staff better and replace your spreadsheets today. Make your work day easier; no worries about reports breaking, everything in one place and there's customizable access for everyone. Scorebuddy saves time, increases accuracy and delivers a strong return on investment. On average our customers gain 8-10 times ROI. It's easy to use, requires no IT guy and no contract either!
A web based quality monitoring solution for call centers to measure performance across channels. Scorebuddy is very user friendly.
No matter the size of your business, calling any contacts from your list using MegaDialer will be completed in only a few minutes
Megacall dialer is the best solution for any contact centre to increase productivity and deliver excellent customer experience.
Cingo provides companies with on-the-go customers a mobile-first platform that supports live chat, email, voice, video, screensharing, and comes with free website help button integration and mobile app SDKs. This ensures a pleasant, seamless customer support experience, even if the customer has to transition from their desktop to their mobile device. Best of all, you get every single feature no matter how much you pay, so you can always choose the right way to serve your valued customers.
Omni-channel, mobile-first platform that supports chat, email, voice, and video, and free web and mobile app integration.
Clicktools von CallidusCloud ist die Premium-Umfrage-Software für Unternehmen. Hunderte von Organisationen vertrauen auf sie, um die Kundenerfahrung durch das Sammeln, die Zentralisierung und das Reagieren auf Kunden-Feedback zu verbessern. Starte deine kostenlose Testversion, um die Vorteile der Enterprise-Klasse zu nutzen, darunter Dutzende von Fragetypen, intelligentes CRM-Mapping, dynamische Texte und Fragen, mehrsprachige, mobile, freundliche Erhebungen, Reporting, Textanalyse, Übersetzung und vieles mehr.
Clicktools ist die Premium-Umfrage-Software für Unternehmen. Hunderte von Organisationen vertrauen darauf, um die Kundenerfahrung zu verbessern.
Solution for blended contact centers that can handle voice, chat, mail, sms, and fax communications. Integrated with CRM systems.
Solution for blended contact centers that can handle voice, chat, mail, sms, and fax communications. Integrated with CRM systems.
Clarity Connect is a full-featured contact center for Office 365 and native to Skype for Business (formerly Lync). Clarity Connect adds the required intelligence to conversations, regardless of modality, to deliver the best customer experience on the market, including intelligent IVR, skills-based routing, real-time metrics, and historical reports.
Clarity Connect is a full-featured contact center native to Skype for Business / Lync.
Hosted PBX provider that offers unlimited business calling, voicemail, call forwarding, and more. Solution will work from anywhere as long as internet connection is available. Turn any phone into "your" phone with personal code. Further features include Call Monitoring, Click to Call, Voicemail to Email, Remote Transfer, and more.
Hosted PBX provider that offers unlimited business calling, voicemail, call forwarding, and more.
Ermöglicht die Prognose, Terminplanung, Echtzeit-Einhaltung und Urlaubsplanung von Call-Center-Mitarbeitern.
Ermöglicht die Prognose, Terminplanung, Echtzeit-Einhaltung und Urlaubsplanung von Call-Center-Mitarbeitern.
Built for enterprise contact centers with 100 - 15,000+ agents, Bright Pattern Contact Center software is a cloud-first omnichannel solution featuring active-active disaster recovery, ability to bring your own telco provider, scalability to 15,000+ agents, multinational deployment, and continuous availability thanks to non-disruptive on-the-fly updates.
Leading global provider of mutlichannel cloud-based contact center software.
Cloud-based Collaboration, Communication, & Customer Contact Center offering robust features & backed by Amazon Web Services (AWS).
Cloud-based Collaboration, Communication, & Customer Contact Center offering robust features & backed by Amazon Web Services (AWS).
QueueMetrics is a highly scalable monitoring and reporting suite for Asterisk PBX call-center.
QueueMetrics is an Asterisk call-centre monitor.
Dynamic Interactive's voice broadcasting service offers a powerful array of features and options for your outbound ivr, press 1 campaign, automatic survey, political message, and much more.
Our cloud based software as a service allows you the ability to leverage our extensive dialing infrastructure to get your message out quickly.
We work with small to large companies, government agencies, non profit organizations, political candidates and call centers.
Contact us today.
Dynamic Interactive's voice broadcasting service offers a powerful array of features and options for your outbound call campaign.
Versature delivers the highest quality phone systems, the most features, and enterprise integrations and plugins.
Versature delivers the highest quality phone systems, the most features, and enterprise integrations and plugins.
With 8x8 Virtual Contact Center, you get everything you need in one place. Our solution suite combines not just world-class contact center capabilities, but also workforce optimization, advanced business phone and collaboration services and unified communications.
8x8 Virtual Contact Center provides a flexible, economical & efficient way to engage with customers.
Mit Zingtree kannst du interaktive Agentenskripte für Callcenter oder den Live-Support erstellen, anpassen und bereitstellen, die sich im Laufe der Zeit einfach optimieren und verbessern lassen. Mit der Integration von Agentenskripten in Zendesk, Salesforce, Freshdesk oder andere CRM-/Helpdesk-Systeme, Skript-Historien für jedes Ticket und mit vollständigen Analysen sowie Berichten zur Identifizierung von Prozessengpässen ist Zingtree die beste Lösung für standardisierte Agentenskripte.
Interaktives Agenten-Skripting für Callcenter und Live-Support-Teams, einschließlich leistungsfähiger CRM-Integrationen und vollständiger Analysen.
3CLogic is a leading provider of multichannel cloud contact center solutions based on an innovative distributed approach. Offering next-generation multichannel communications, reporting and analytics, dynamic scripting, lead management, call routing (IVR, ACD), and third-party integrations (CRM, WFM, Ticketing, PBX), 3CLogic facilitates its clients ability to offer high-quality customer service and drive sales and marketing initiatives.
Multichannel cloud contact center solution designed to help organizations streamline their sales, marketing, and service initiatives.
A call center solution that allows for workforce optimization, mobile marketing, proactive costumer communications, and more.
A call center solution that allows for workforce optimization, mobile marketing, proactive costumer communications, and more.
Enable your Tele-Marketing, Tele-Sales and Tele-Support team to function effectively and seamlessly. Whether you need inbound, outbound along with Marketing or CRM integration -
Aavaz is the hub that ties your contact center together.
Aavaz offers Plivo, Twilio, Google Voice, Skype as VOIP options and also a virtual PBS system that can literally replace the entire office' extensions, IVR, call routing and skill-handling.
Run your business' call operations (IVR, Voicemail, Call Handling) & your Inbound and Outbound telemarketing campaigns with Aavaz.
Noetica develops software products for the call centre and contact centre market across the globe. Our product, Synthesys, is a comprehensive integrated mix of functions, which will deliver continuous improvements in the quality and efficiency of your customer contact activities. Whether you are looking for a dialler, scripting, CRM, ACD, voice recording, integration, multichannel, intelligent campaign management or any other call centre technology, you are in the right place.
The comprehensive package that provides the management of an efficient, successful and effective call centre operation.
Free collaboration platform for managing, motivating, and training people at call centers.
Free collaboration platform for managing, motivating, and training people at call centers.
PlayVox is a Quality Assurance software that allows you to monitor your customer service & support interactions across different communication channels such as chat email, phone & social media. We help you deliver Perfect Customer Interactions by engaging and empowering your agents.
- Easily measure customer service quality.
- Evaluate more customer interactions in less time.
- Drive agent engagement by using continuous feedback and coaching.
- Increase agent performance
With PlayVox, you can finally get rid of time-consuming spreadsheets, and run your entire QA program in a smart, easy and fast way
Call queuing solution with skills-routing algorithms that ensure appropriate delivery of incoming calls.
Call queuing solution with skills-routing algorithms that ensure appropriate delivery of incoming calls.
Omnichannel solution for Inbound, Outbound and Blended Contact Centers.
Asterisk call center software HTML5, with ATI API for integrations, WebRTC, Drag and Drop Asterisk IVR and more.
Engage your customers with the Motion unique technology: multichannel, realtime, powerful and effective.
Provide the best Customer Journey Experience using the Voice, Web Chat, E-Mail, SMS and Fax channels. Take advantage of the advanced Contact Management and Cally Square IVR designer.
Customer Care Suite integrated with Asterisk Open Source PBX. Multi channel solution for Inbound, Outbound and Blended Contact Centers.
Connect Firsts telecommunications software was created to offer a revolutionary approach to contact center technology. With our cloud-based solution, weve developed a cost-effective, dependable answer to the contact center needs of companies of all sizes. Founded in 2004 and based in Boulder, Colorado, we are a privately-held SaaS company that boasts over 500 clients worldwide and a 97% customer retention rate. With a 99.999% uptime and a user-friendly solution that can be fully customized to
Connect First is an award-winning Cloud-Based Call Center provider committed to 100% customer satisfaction.
ipSCAPE offers software as a service for contact centres of typically less than 100 seats. Our approach allows you to break free from traditional, old world approaches to call centre technology. No upfront capital outlay, no multiple suppliers, no bloated software that's painful to use; just a simple (and clever) pay-as-you-use solution combining voice and software to suit your business model. All you need is a web browser and business grade voice - simple, easy, done.
Software as a Service (SaaS) and Consulting for contact centres typically less than 100 seats.
Intellicon is an intelligent contact center platform for Omni-Channel, Inbound, Outbound and Blended Call Center requirements. It has valuable set of features and functionalities to make your business easy. Intellicon can be installed on-Premise or on your favorite Cloud platform. We offer Rental and Perpetual licensing models to best match your financial plan. Get in touch to see a live demo or to know more.
Intelligent Contact Center Solution for Omni-Channel, Inbound, Outbound and blended call center operations.
Record every call or sample as needed, record the entire call or record on demand, change your configuration instantly.
Record every call or sample as needed, record the entire call or record on demand, change your configuration instantly.
DialSource is an enterprise sales acceleration engine and voice communications platform. Sales and service teams use DialSource to dramatically increase productivity, engage in smarter sales conversations, gain predictive insights and coach reps to success faster than ever before. The company's powerful and easy-to-use native application is consistently cited as the top solution for teams using Salesforce or Microsoft Dynamics CRM.
DialSource is an enterprise sales acceleration engine and voice communications platform native in Salesforce and Microsoft Dynamics.
Humach provides the first patented, true-cloud based platform with open published APIs, enabling customers to flex their customer sales
Humach provides the first patented, true-cloud based platform with open published APIs, enabling customers to flex their customer sales
VoApps delivers a voice message directly to the consumers voicemail box without calling their phone. VoApps has emerged as the compliant solution to delivering a voicemail to your consumer's mobile phone. The patented DirectDrop Voicemail has changed the economics of call centers by delivering payment notifications, appointment reminders, deadline warnings, and thank you messages. Over 100 million messages have been delivered to mobile users with DirectDrop Voicemail and that number grows daily!
Delivers a voice message directly to consumers voicemail box without calling the phone turning your call center into a profit center.
Reduziere die Komplexität und führe bessere Gespräche mit den Menschen, auf die es ankommt. Maximiere deine Ergebnisse und minimiere den Aufwand. ContactSPACE liefert dort, wo andere nicht mithalten können. Die umfassende Omnichannel-Softwarelösung bringt die Technologie aus dem Spiel und spart dir Zeit und Geld, die du anderweitig investieren kannst. Kontaktiere die Entwickler, um zu erfahren, wie sie dies möglich machen.
ContactSPACE bietet Cloud Contact Center-Technologie, mit der Kundengespräche verbessert und Produktivität und Transparenz erhöht werden können.
Callmaker helps you get up to 50% more incoming sales calls. Website visitors really like it, because it allow them get a guaranteed phone connection in 25 seconds with a live person absolutely for free, anywhere in the world.
When your client submit a request, Callmaker quickly find available sales rep on mobile or landline phones, than call back and connect them in one line. With Callmaker you can provide high-class service, analyze call traffic sources, and boost sales funnel instantly.
Get up to 50% more incoming sales calls from your website with automated callback in 25 seconds. Wow effect is guaranteed!
Predictive dialer/Hosted dialer/Call Center Software. Hosted, predictive dialer that can dial 10, 00,000 + Phone numbers daily.
Handling high call volumes in offices & call centers made easy
Live Monitoring · Inbound Dialing · Outbound Dialing
Aceyus Intelligence provides real-time reporting, historical reporting and analytics for enterprise-level contact centers. We integrate data from ACD, IVR, CRM, omnichannel, WFM, social media platforms and other sources to deliver detailed insight into the customer journey. This insight helps businesses understand and manage their customer and agent experiences.
Integrated solutions that are flexible, scalable and user friendly for contact center reporting and analytics.
NewVoiceMedia is the leading provider of cloud contact center software for Salesforce, giving sales and service organizations the ability to instantly connect their agents to prospects and customers over the phone, through email, and via social channels. NewVoiceMedia offers ContactWorld, a global cloud communications platform with guaranteed 99.999 percent platform availability.
NewVoiceMedia is the leading provider of cloud contact center software for Salesforce, providing 99.999% reliability worldwide.
Webbasierte Live-Chat- und Ticketing-Helpdesk-Lösung, die ihre Benutzer dabei unterstützt, große E-Mail-Mengen zu verwalten und qualitativ hochwertigen Kundenservice zu bieten. Unternehmen wie Radisson, American Express und DHL vertraut dieser Lösung, um Reaktionszeiten zu verkürzen und die Kundenbetreuung auf das nächste Level zu bringen. Es besteht die Option zur Bereitstellung als Inhouse-Serverinstallation auf der Basis von Microsoft SQL. Multi-Channel-Unterstützung mit SLA, Dashboards und Berichterstattung. Globaler 24/7-Support. Kostenlos testen.
Helpdesk-Software mit E-Mail, Live-Chat, Facebook, WhatsApp, SMS, KB, Telefon, SLA, Berichterstattung. Betrieb in der Cloud oder Inhouse möglich. DHL vertraut dieser Software.
Built on the MiUtility platform, MiAgent is a new approach to CRM. MiAgent takes advantage of Web 2.0 technology and strips away all the filler and complexity of classic web based CRM solutions in the market today, and leaves a fully customizable page where Customer Service Agents can select from a list widgets to display on their screen, keeping all the information on one screen rather than having to jump to different screens to answer a call in customer¿s question.
Takes advantage of Web 2.0 technology and strips away all the filler and complexity of classic web based CRM solutions.
An integration of picture & buying guides for connected devices to enable dedicated customer-oriented support.
KnowMax brings visual guides for agents & customers to resolve device issues. Knowledge management tool features multi-lingual support, easy navigation, and serves both pre-sale & post-sale scenarios.
Awarded with Aegis Graham Bell Award, KnowMax combines specifications, setup & troubleshooting guides for Smartphones, Routers, Dongles, Smart TVs, and more device types.
Integrated visual guides to assist customers with buying, set-up, & troubleshooting devices, across self-care & agent-based channels
All-in-one Cloud Contact Centre giving you all the features & benefits of an advanced VOIP Dialler system from a British based team. Increase Sales. Create a complete multi channel contact centre, which is simple, fast and flexible. With us your customer service is faster, seamless and complete customised to your requirements. Talk to more people in less time. Grow your profits instantly
Award Winning British team: All-in-one Cloud Contact Centre Premium VOIP Dialler Platform
Double your dials, set more appointments & get more sales. Improve the quantity and quality of connections today.
Double your dials, set more appointments & get more sales. Improve the quantity and quality of connections today.
Quvu revolutionises how you manage your contact centre with a fully cloud-based solution that enables you to customise your statistics and reporting, allowing you to focus on your core objectives by analysing the stats important to you. Entirely web based and powered through an award-winning VoIP platform, you can oversee your operation from anywhere in the world. Key features include Ofcom Compliance, Real Time Customisable Statistics, Geo Dialling, TPS Compliance and Call Recording.
Transformational cloud-based contact centre management solution, delivering Real Time Analytics, Dialler & Ofcom compliance.
Ottspott is an app for your Slack channel that acts as a phone extension or call center agent interface.
Ottspott is an app for your Slack channel that acts as a phone extension or call center agent interface.
Call center software solution that can be set up in minutes. Quick access to the required reports to scale best staff performance and evaluate the stats of the Call Center. You will get workplace insights that will help enhance workflow and productivity.
All the features you expect from a Call Center Software: IVR, Extensions, Call Recordings, Queue Management, Cold/Warm Transfers, ACD, Auto Dialer, SMS/Email Channel, Forward to Phone, Call Whispering, Call Barging.
24/7 support team
Nectar Desk is a SaaS call center business solution. The system helps to manage and control all agents work performance.
Blended contact center solution with IVR, ACD, and predictive dialing capabilities.
Blended contact center solution with IVR, ACD, and predictive dialing capabilities.
EvaluAgent's Quality Assurance software includes all the features you need to deliver performance improvement and demonstrate compliance. Backed by an experience customer success team, EvaluAgent helps you evaluate, coach and engage front-line agents.
Reduce operational costs, and deliver an enhanced customer experience by super-charging your QA and getting rid of spreadsheets.
Automate day-to-day tasks for sales, customer service, marketing, help desk and call centers.
Automate day-to-day tasks for sales, customer service, marketing, help desk and call centers.
Evolve IPs omnichannel contact center provides organizations with a sophisticated, cloud-based service that delivers real business value. Their advanced features provide contact center leaders with real-time control and visibility of their agents along with rich operational insights. Leverage Evolve IPs cloud compliant architecture for enterprise-grade business continuity while enabling customers to interact across any communication channel with agents operating from anywhere.
Evolve IPs cloud-compliant omnichannel contact center provides businesses with access to broad range of enterprise-grade features.
We are a global provider of workforce management solutions designed to help businesses leverage their workforce investments through effective workforce scheduling that aims to give our client's staff work/life balance while maintaining business profitability. ProScheduler, WFM's easy to use interface, low upfront cost and quick integration allows customers get started and see results within weeks.
User-friendly, enterprise-class, WFM system for the contact center industry that's easy to deploy and a quick ROI.
VoIP-enabled solution with calls and other communication reviews, reporting dashboard and services-oriented framework.
VoIP-enabled solution with calls and other communication reviews, reporting dashboard and services-oriented framework.
A call center software with monitoring, reporting and advanced routing options to help increase agent productivity.
A call center software with monitoring, reporting and advanced routing options to help increase agent productivity.
CTI-enabled call centre applications to enhance traditional telephone systems and to capitalise on the power of Internet Telephony.
CTI-enabled call centre applications to enhance traditional telephone systems and to capitalise on the power of Internet Telephony.
Hosted PBX, SIP Trunks, Unified Communications, Video-conferencing. Abacus Group implements private, public and hybrid telecommunications clouds. VoIP Readiness Assessments.
Open source billing management platform for PBX, VoIP gateways, IP phone systems, wireless, routers, data switches.
Ameyo Emerge is a Cloud based Contact Center platform that helps you integrate seamlessly across channels including Voice, Mobile, Social, Chat, Email and SMS. Our solution provides transformational insights into contact center operations and helps you deliver more personalized experiences. No hardware or coding required. Easy to deploy, Easy to Use and Easy to Manage. It is already helping the next generation disruptive businesses start and scale-up with ease.
Enhance your Customer Experience with Voice, Mobile, Chat, Social, Email, and SMS
Vodia PBX is a leading-edge IP-PBX software specially developed for VARs, MSPs & SMBs. Advantages of Vodia PBX include:
Zero startup costs,
Low infrastructure costs,
Linear pricing,
True Plug & Play,
Bring your own SIP devices and trunks,
Full white-labeling,
All standard and advanced features included for one-price,
Voicemail-to-email,
Fax-to-email,
SMS/MMS integration,
Click-to-call,
WebRTC phone,
TLS, SRTP, ZRTP,
Multi-tenant, single server
Branded tech support in the USA
Trusted IP-PBX for VARs, MSPs & SMBs (previously pbxnsip, SnomOne). Get your 30-day free-trial. No deposit or credit card required.
Call center software that includes CTI Software, predictive dialers, IVR and ACD systems.
Call center software that includes CTI Software, predictive dialers, IVR and ACD systems.
Call recording and quality monitoring, best value in enterprise-ready call center quality assurance and training solutions.
Call recording and quality monitoring, best value in enterprise-ready call center quality assurance and training solutions..
PracticeCompass is an innovative, cloud-based practice management platform which integrates seamlessly with your existing practice software. Through PracticeCompass your daily administrative and front office reception and patient-facing tasks are guided and monitored to deliver the best patient care. PracticeCompass helps consolidate, streamline, and maximize your workflow efforts with automation to increase productivity and practice profits.
Practice management, appt. confirmations, recalls, marketing, auto dialer, reduce no shows, staff management, increase productivity.
Consumer engagement and CRM software that enables companies to deliver exceptional customer experiences. Guide your agents through each consumer interaction with recommended steps that anticipate the consumers next move. Reduce consumer frustration with smart software that ensures your agents collect the right information for each situation. Personalize the consumer journey with unrivaled accuracy based on a single clear view of your consumers and their needs.
Boost your agents ability to anticipate consumer needs while increasing productivity and reducing training time with a smart CRM.
Greenlight CRM is a UK-based call centre solution that solves all your technology needs in one hosted system. Get enterprise inbound and outbound telecoms functionality, including our own unique Ofcom compliant predictive dialler, diary management software for streamlined appointment booking, a complete CRM system that adapts to whatever your business requires, and much, much more. All you need to do is provide your agents with an Internet connected PC, and Greenlight does the rest.
Greenlight CRM solves all your call centre technology requirements in one, easy to use hosted solution with flexible monthly licensing.
Speech analytics and pervasive call center performance management solution for large and small contact centers.
Speech analytics and pervasive call center performance management solution for large and small contact centers.
EasyCall Cloud el software online para call center, ofrece mxima escalabilidad y flexibilidad para la administracin de los call center online. Los precios claros y la gestin de los puestos de trabajo, de la recargas de voz, del nmero geogrfico y de los canales inbound es simple e inmediata.
EasyCall Cloud garantiza lneas VoIP listas para utilizar y ventajosas tarifas para las llamadas nacionales e internacionales, sobre fijos y mviles.
La solución en online para la administración completa de llamadas entrantes y salientes!
Contact solutions for inbound, outbound and blended service centers.
Contact solutions for inbound, outbound and blended service centers.
Revolutionizing the way people connect with technology using the worlds first HUMAN intelligent virtual assistant and leading-edge artificial intelligence, natural language processing, and speech recognition technology. From healthcare to call centers to retail (and beyond), were harnessing the power of human interaction to increase customer engagement through interactive, 2-way, multi-channel communication and driving unparalleled results across diverse industries and applications.
Revolutionizing how people connect with technology using artificial intelligence and the first HUMAN intelligent virtual assistant.
Ameyo Engage is a Cloud-based Call Center Software that allows a business to take control of their operations by deploying faster changes to Customer Interaction Initiatives and engaging employees, which results in Better Customer Experience, increased Sales & Collections, and ultimately acquire loyal Customers & create happy Employees.
Grow your business by gaining customer loyalty with a world class customer contact center software
Compass is web-based platform built to streamline real-time interactions. Get everyone on the team on the same page and always deliver a purposeful message. Gather information during the interaction, and automate tasks.
The platform built to streamline your team's real-time interactions. Always deliver a purposeful message.
Envision Click2Coach and Click2Coach Cloud
Envision provides award winning solutions that optimize customer experience by turning data from customer interactions into action, making an impact on your business that leads to exceptional customer experiences. Data from all contact center channels can be collected to quickly identify patterns and trends. Envision delivers innovative software solutions, in the cloud or on premise, to optimize your workforce.
Click2Coach: an WFO suite including call recording, performance management, quality monitoring, desktop, data and speech analytics.
Kontaktcenter-Erstellungsplattform, die Anrufe aus verschiedenen Kommunikationskanälen unterstützt.
AireContact is an award-winning, Inbound, Outbound, and Blended cloud contact center solution with next generation features such as omni-channel communications, dynamic scripting, predictive dialer, and social media customer care. Inbound, Outbound calls, emails, chats, social feeds, fax , web call backs - all interactions are streamed into a multimedia blended queue. Available with private managed connection for QoS and exceptional voice quality.
Omni-Channel Cloud Contact Center solution that opens up all forms of communication through phone, chat, email and social media.
A flexible contact center management solution with real-time ACD monitoring and historical reporting capabilities.
A flexible contact center management solution with real-time ACD monitoring and historical reporting capabilities.
An award winning call center software. Increase your sales, ask for the demo & feel the difference.
An award winning call center software. Increase your sales, ask for the demo & feel the difference.
Pre-built and certified software product suite that integrates CRM applications with CTI communication platforms.
Pre-built and certified software product suite that integrates CRM applications with CTI communication platforms.
INTOUCH is a cloud-based (SaaS) solution for managing omni-channel customer engagements during high-value customer journeys.
INTOUCH is a cloud-based (SaaS) solution for managing omni-channel customer engagements during high-value customer journeys.
Noise firewall for call centers. Have you noticed that customers calling call centers can hear other agents in the background? Such "background noise" has impact on CX, it disturbs the analytic, it might contain sensitive information and it reduces the productivity. Headsets cannot remove these background voices. PBXMate is an innovative "noise firewall" software for call center. The technology is used to filter 15M calls per day including in dozens of the U.S. Air Force call centers.
Noise firewall. Improve CX, protect private data, increase the accuracy of transcription and improve productivity.
Hospital Call Center and PC Based PBX Switchboard Software. Additional modules include on call scheduling software, appointment reminder software, web-based directories, physician paging software, IVR and voice messaging and pre-recorded announcements.
Hospital Call Center Software.
Call logging solution for tracking incoming and outgoing calls and generating reports that allow to connect call volume with revenue.
Call logging solution for tracking incoming and outgoing calls and generating reports that allow to connect call volume with revenue.
A forecasting tool that helps call centers predict how many agents they need in order to handle their call volume.
A forecasting tool that helps call centers predict how many agents they need in order to handle their call volume.
CIM solution that includes CRM, IVR, ACD, recording, SMS, email, complete IP/PBX functionality, network, voice and data, and more.
CIM solution that includes CRM, IVR, ACD, recording, SMS, email, complete IP/PBX functionality, network, voice and data, and more.
Real Time reporting software for the call center. Spectrums software captures real time and historical data from the ACD and creates reports that can be displayed on wallboards, desktops, dashboards, Web based reports, email and smartphones.
Improve agent performance and increase call center awareness with real time reporting for the agents.
Call Center Real Time Reporting Software via software to drive devices to display real time KPI's to call center managers and agents.
InVision Enterprise WFM is a web-based solution for enterprise-wide workforce management. The application enables businesses to optimize staff scheduling and delivers significant process improvements and substantial reductions in labor costs. InVision Enterprise WFM includes functionality for accurate workload forecasting, effective scheduling and optimization, as well as comprehensive features for intraday schedule management, adherence monitoring, and real-time analysis.
Web-based solution with forecasting, scheduling, adherence montoring, and analysis and reporting features.
