Viewpoint Vista Erfahrungen

Viewpoint Vista

Kommentare: Overall our experience has been very good.

Vorteile:

Vista is a very powerful program! Is very customizable.

Nachteile:

Viewpoint's Customer Service! We hear from our clients all the time that the Viewpoint customer service is horrid.

Using Vista

Kommentare: I am pretty satisfied with Vista.

Vorteile:

The Project Management/Accounting Integration.

Nachteile:

The amount of training it really takes to be successful. Also, if you are not a report writer or large enough company to have one on staff, it can be costly to hire that out.

Antiquated and Bulky

Kommentare: I haven't used vista for anything beyond time keeping and basic invoicing, but I feel like it needs an overhaul, but in terms of UI, but also functionality.

Vorteile:

It has many features and groups them all together in one place

Nachteile:

Filling out forms and records is an arduous task, the software balks at the user when fields are not filled out in the precise manner that it expects. Often after filling out an entire record, it is deleted because one field is incorrect or missing.

Viewpoint Vista is a cost effective and powerful ERP for contractors

Vorteile:

Effective tool for project managers and accounting personnel to track job costs.

Nachteile:

Backend modifications require input from consultants and costly customizations.

Vista is ok

Vorteile:

I like the ease of it syncing with other software's.

Nachteile:

There are so many steps to get to where you need to be. The invoices freeze for over 24 hours if you open them twice.

Great for Task Lists, Hard to Navigate

Kommentare: I like it better than Sage 100 contractor, but it still seems based in the 90's. it could be much easier to navigate. the people that have been using it for 3 years or more seem to still have some issues with navigating the system.

Vorteile:

I like that you can set up your own task list for the items you use the most.

Nachteile:

its difficult to find reports, unless you know the name of it, or where it is located. it would be nice to be able to run a targeted search.

Great product

Vorteile:

I love how easy it is to just use it and hit helpgul

Nachteile:

Customer support could be easier to reach

Overall a good product but training needs to be more seemless

Kommentare: I think it's a good program overall. Much better than JD Edwards, although I haven't used that in years.

Vorteile:

Forecasting and the PM tools are useful. It is not an intuitive program however and does take training. I feel like most of our staff would benefit from training, but it has not been prioritized yet.

Nachteile:

There are too many programs/modules that we do not use. Some seem repetitive, it's not obvious to a new user even where to start. There needs to be better training segments like "Training for PM's, for AR, for AP" etc.

Great Project Financial Management

Kommentare: Viewpoint Vista has all the tools to make Project Financial Management a breeze.

Vorteile:

Being able to customize this software to fit our company and project needs has been very beneficial. The project financial management capabilities are extremely useful.

Nachteile:

I would like more options for equipment management.

The program that does it all

Kommentare: I came up as a user. It was not easy to learn on my own. But over the years Vista has offered better help screens, new training screens and videos. I have been using Vista for over 20 years. It has always been solid. They keep adding new and better features. It just keeps getting better. It is detail oriented but that is required for all that we ask it to do. I like it.

Vorteile:

It is a one stop shop that includes all the various aspects of business. It is solid and proven to work together. It is adaptable when needed. We customize everything and Vista does it well.

Nachteile:

The more we ask it to do the more complicated it gets. There are a lot of options that we do not use or want. But others may love those same features. Not a big fan of the form searches. Most experienced users tell you to use the GRID search and not the form search. Too many issues.

Construction Accounting

Kommentare: Overall, we are happy with the software. We know where the kinks are and what reports are not accurate to use.

Vorteile:

The my tasks ability is great. Everyone is able to set up the menu in a way that makes sense to them. The main menu is well laid out and for the main AP & AR screens are user friendly.

Nachteile:

Finding answers in the help section can be very tricky. You need to use the right words/phrases and even then a lot of times you can't get a straight answer or simple step by step directions on what you want done. When entering invoices in AP, due to a system update, you can now enter an invoice over a subcontract or purchase order amount and have the PM approve it. It won't interface to the system, but you have now wasted time of several people for an invoice that previously would not go forward when first entered. Setting up T&M templates is a beast and the help section is not very user friendly.

Shifting our users to the Web Based Viewpoint options, less in Vista

Kommentare: The web-based integrations like Keystyles, TEAMs, and Analytics have been instrumental in user's mobility

Vorteile:

TEAMs and Analytics have been great additions

Nachteile:

SQL platform is dated and slow. Very few updates to Vista functionality.

Vista- Construction

Kommentare: The customer service is excellent- love having the viewpoint academy

Vorteile:

Its both accounting and operations - ease of use - tracks all entries -

Nachteile:

I know you can - however having issues with importing budgets

While difficult to setup, it is an integrated system handling our Service Management, project management, Document management and Accounting and has eliminated duplicate entry we used to have to do with our old system.

Kommentare: If I could go back in time and look at the software purchase again, I would still go with Viewpoint. While the process takes an enormous investment in time, it has been worth the work.

Vorteile:

It is integrated and allows us to share information more easily across the entire team. We can attach documents to transactions allowing us to have info at out fingertips allowing us to answer questions from clients without having to go and pull paper files to research the answer. It is very versatile, allowing us to create custom fields that are not over written when updates come out. this allows us to customize the software to allow us to do business "our" way.

Nachteile:

The Versatility that makes this product so good is also a con in that it makes it more difficult to setup. If you come from a simple solution to Viewpoint, you don't know what you don't know and you may make some short sighted decisions on how to setup or implement the product. Our implementation team from Viewpoint did a great job of trying to point out some of those potential pitfalls.

Worst implementation experience ever... A lot of turn over in there team that "helps" you too. Company has too many Growing Pains that affect the customer.

Vorteile:

This software is pretty user friendly and it is pretty efficient for the line of work we do. We are a manufacture of Concrete products and its hard to find a software that can handle our line of work like that.

Nachteile:

The implementation was absolutly one of the worst experiances ever. It took us over a year and a half just to get started with the system. We went through project mangers after project managers because the company was restructuring. Which was hard on use because we pay a lot of money for them to come out and try to help us implement this. We would have explain everything over and over when someone would be replaced. It got really old. Not to mention you have to watch when you get customized things done. They do not do these in house and they are never on a deadline for you. We constantly work around their schedules and not ours. I personally would have looked harder into something else before going this route. It just seems as though this company because they are owned by investors is having too many trickle down effects ultimately on the customers. Not good business.

Vista Support

Kommentare: Overall it has been positive. Last year was hard but with the new customer service initiative there has been a big improvement, although there is still a long way to go in that regard.

Vorteile:

There are a ton of options for customization and it's super easy to use once you know how each form works. The grids are amazing and the reporting options are great for customization. The learning base can be a bit confusing when it comes to finding information, but when it comes to actually learning a new feature you can usually figure everything out without needing to place a call to Vista. Also, the knowledge base articles are good when they are sent from support. The main pro of Vista is the possibility. There are a ton of other products with other vendors and within Viewpoint and the options are great.

Nachteile:

With the customization comes a lot of room for errors. Also the release notes for next versions don't feel complete and when you get an issue half the time they tell you it was fixed in the next upgrade and their recommendation is to update as a fix. Also the customer service has come a long way but it still needs work. In the opening speech they mentioned the response times and the resolution times and I don't think I have ever had someone call me back in less than 3 days for my initial contact. Also there are multiple cases created for the same issue anytime it is transferred to a new department. So I have a case that has been open since May 2016, but I'm on my 4th case number so whenever someone gets the new case it looks like its only been open since September.

Review of Viewpoint Vista

Vorteile:

We have been using Viewpoint since 2010 the software is straight forward and way ahead of our previous software COINS. Viewpoint keeps their software updated and with recent purchase of the company by Trimble they are really putting an effort into making it better.

Nachteile:

Sometimes updates come out and their are bugs and so another update is put out to correct the issues. A good strategy is to wait a few weeks after an update comes out so it's fully vetted.

Highly Customizable Construction ERP

Vorteile:

The customizability of Vista is by far my favorite. We have created a variety of custom reports to help increase efficiencies and present information according to a user's desire.

Nachteile:

Vista sometimes pushes out updates that don't seem to be completely vetted. Updates will sometimes create more problems than they fix and users have to wait until Viewpoint fixes the additional issues.

VISTA Fits How We Do Construction

Kommentare: Like a good marriage - there have been some ups and downs, but mostly ups.

Vorteile:

Field can easily do what they need to do and also manage their jobs from anywhere Fully integrated with accounting functions - PR, AP, AR, GL Easy customization Viewpoint listens to us - their customers Aggressively pursues solutions to keep us competitive On the leading edge of technology

Nachteile:

Customer service can be slow sometimes, but have come up with alternative self-serve solutions through "Clearview" - I love the "Knowledge Base" solution

Great Software!

Vorteile:

Heavily integrated and breaks down facets of construction industry well using the modules that feed information to each other. I work with the AP module and it is easy to use and understand. The reports offered and useful and easy to manipulate. The equipment module is fabulous as well though we don't use it to its full potential just yet.

Nachteile:

It is difficult to make a change to something posted in a closed month. I was able to find a way to remedy this online and fixed it immediately. Sometimes it does take customer service a while to call you back on a service ticket, however, most answers can be answered by doing research individually in clear view.

to Vista from a custom app

Kommentare: The heart of Viewpoint is it's people. There are many software packages with lots of features in the market. The big difference it the staff that you work with before and during conversion as well as the support staff afterward. Viewpoint technical support people are knowledgeable and take the time to work with you to resolve any issues.

Vorteile:

We had spent a decade with a custom built application. The Vista (Viewpoint) system was able to provide all the function we had and needed as well as giving so much more in features. The system is very flexible and can a few setting adjustments can be tailored to fit our needs. The information provided ranges from very detailed to summarized as needed. A powerful system.

Nachteile:

The only cons I can think of revolve around the ability to customize the system. If you are moving to Vista from another app, take the time needed to work with your Viewpoint rep before and during the conversion. We had a few changes to make afterward that would have not been needed had we talked them over with our conversion rep. It will be time well spent.

Very happy with this software!

Vorteile:

It is an all in one product. We can do everything from our project budgets and cost tracking to HR items, all accounting functions, the list goes on and on. Prior to this software we were using many different and basic programs to run our company but now we are all one the same system. This has created synergies and made us more efficient.

Nachteile:

Since there are so many programs and reports available, sometimes it can be hard to find what you are looking for. And at times you can get many errors if you missed a step or entered something incorrectly but this is a minor annoyance.

Robust but Very Difficult

Vorteile:

Very robust software that can do just about anything from finances (contracts, purchasing, forecasting, billings, etc), project management (RFIs, submittals, drawing tracker, etc.) to HR (timecards, training, etc.)

Nachteile:

VERY difficult to learn and get used to the dynamics. It takes a lot of stick time to understand how things work and the best way of doing them.

It's a failure

Kommentare: So sorry to many of our hundreds of subcontractors that I had originally recommended to this product...several made the jump. All are very unhappy.

Vorteile:

Possibilities to work with Microsoft platform. SQL based and therefore we have the ability to get to the information we really need (all-be-it backdoor).

Nachteile:

Poor execution and support. No system based financials. Poorly structured work flow. Weak asset management. Weak scheduling. Three years later still not working as well as Computer Ease. Just paid to go back top Computer Ease (although it has its own issues).

another opinion

Vorteile:

The ease of use and user friendly nature of the app itself.

Nachteile:

Sometimes it can feel like some key features are missing