--- description: Detaillierte Informationen über Salesforce Customer360 zu Benutzerfreundlichkeit, Funktionen, Kosten, Vor- und Nachteilen aus verifizierten Nutzer-Erfahrungen. Lies Ratings & Bewertungen und entdecke ähnliche Tools dank Capterra Austria. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Salesforce Customer360 Kosten, Erfahrungen & Bewertungen - Capterra Österreich 2026 --- Breadcrumb: [Startseite](/) > [Unternehmensführung Software](/directory/30532/business-management/software) > [Salesforce Customer360](/software/1062021/salesforce-customer360) # Salesforce Customer360 Canonical: https://www.capterra.at/software/1062021/salesforce-customer360 Seite: 1 / 3\ Zurück: [Nächste Seite](https://www.capterra.at/software/1062021/salesforce-customer360?page=2) > Salesforce Customer 360 ist eine umfassende Suite von Produkten, die die Art und Weise revolutioniert, wie Unternehmen mit Kunden in Kontakt treten. > > Bewertung: **4.8/5** von 48 Nutzern. Top bewertet für **Weiterempfehlungsquote**. ----- ## Kurzstatistiken und Ratings | Metrik | Bewertung | Detail | | **Gesamt** | **4.8/5** | 48 Nutzerbewertungen | | Bedienkomfort | 4.5/5 | Auf Basis der Gesamtbewertungen | | Kundenbetreuung | 4.7/5 | Auf Basis der Gesamtbewertungen | | Preis-Leistungs-Verhältnis | 4.7/5 | Auf Basis der Gesamtbewertungen | | Funktionen | 4.8/5 | Auf Basis der Gesamtbewertungen | | Empfehlungsprozentsatz | 90% | (9/10 Weiterempfehlungsquote) | ## Über den Anbieter - **Unternehmen**: Salesforce - **Region**: San Francisco, USA - **Gegründet**: 2003 ## Gewerblicher Kontext - **Zielgruppe**: Selbstständig, 2–10, 11–50, 51–200, 201–500, 501–1 000, 1 001–5 000, 5 001–10 000, 10 000+ - **Bereitstellungen und Plattformen**: Cloud, SaaS, webbasiert - **Unterstützte Sprachen**: Englisch - **Verfügbare Länder**: Vereinigte Staaten ## Funktionen - Aktivitäts-Dashboard - Alarmfunktion / Benachrichtigungen - Berichterstattung / Analyse - Berichterstattung und Statistik - CRM-Systeme - Daten-Import / -Export - Kampagnenmanagement - Kontaktmanagement - Leadmanagement - Leistungskennzahlen - Marketing-Automatisierung - Sales-Pipeline-Management - Third-Party Integrations - Verfolgung von Interaktionen - Werkzeuge zur Zusammenarbeit - Workflow-Management ## Category - [Unternehmensführung Software](https://www.capterra.at/directory/30532/business-management/software) ## Ähnliche Kategorien - [Unternehmensführung Software](https://www.capterra.at/directory/30532/business-management/software) - [Collaboration Tools](https://www.capterra.at/directory/15/collaboration/software) - [KI Tools](https://www.capterra.at/directory/30938/artificial-intelligence/software) - [Sales Force Automation Software](https://www.capterra.at/directory/12/sales-force-automation/software) - [CRM-Systeme](https://www.capterra.at/directory/2/customer-relationship-management/software) ## Alternativen 1. [WPS Office](https://www.capterra.at/software/126794/wps-office) — 4.5/5 (1532 reviews) 2. [monday.com](https://www.capterra.at/software/147657/monday-com) — 4.6/5 (5726 reviews) 3. [QuickBooks Online](https://www.capterra.at/software/141374/quickbooks-online) — 4.3/5 (8393 reviews) 4. [Jobber](https://www.capterra.at/software/127994/jobber) — 4.6/5 (1420 reviews) 5. [Asana](https://www.capterra.at/software/120550/asana-pm) — 4.5/5 (13547 reviews) ## Nutzerbewertungen ### "Flexible and powerful CRM and lead management system for big sales teams" — 5.0/5 > **Svetla** | *12. Jänner 2024* | Informationstechnologie & -dienste | Empfehlungsbewertung: 9.0/10 > > **Vorteile**: The system can work great no matter if your sales team is small or big, it has all the functionality and integrations you may need > > **Nachteile**: The learning curve is a bit steep, particularly as concerns integrations and more advanced functionality > > Salesforce sales cloud helped the team organize the sales process and communicate well on leads, even with most of the team working remote/on the field. ----- ### "Salesforce is the dedicated CRM for Sales" — 4.0/5 > **Becky** | *13. November 2023* | Krankenhausversorgung & Gesundheitswesen | Empfehlungsbewertung: 9.0/10 > > **Vorteile**: For our company, Salesforce has been a godsend. It helped tremendously with planning ahead and scheduling calls and follow-ups. Connecting Salesforce and Outlook has been really helpful for me because it streamlines my tracking and allows me to go back and add any missing details from my day. > > **Nachteile**: It's usually more expensive than competing CRMs, but you may offset that by buying extra licenses for users, whether they're on the platform or not. > > We've been able to log more information about calls, which has helped us make sure different personnel aren't calling the same clients. We fixed a problem where different salesmen were calling the same new leads, and we made it possible to assign specific goals to individual workers. ----- ### "Not a user friendly program for simple sales tasks" — 2.0/5 > **Mary** | *1. Juli 2025* | Gastgewerbe | Empfehlungsbewertung: 2.0/10 > > **Vorteile**: SalesForce offered the ability to have many data tags associated with a given client so that more complex reporting and sorting could be accomplished. > > **Nachteile**: The program felt clunky, not user friendly and hard to sort data for simple sales metrics. It required a lot of data to be entered to add a single piece of information for lead management. > > Our team used an integration that did not work well for our company and caused a lot of confusion during a poor transition. ----- ### "BEST VALUE CORPORATE CRM" — 5.0/5 > **Speranza** | *2. November 2023* | Marketing & Werbung | Empfehlungsbewertung: 7.0/10 > > **Vorteile**: It is a CRM, quite complete and professional, easy to understand for anyone and what I liked the most is the tools with which you can help yourself so that you do not forget a task and remind you of them. > > **Nachteile**: Disadvantages, definitely not customizing or adjusting it according to the tasks that each person performs. > > I liked it a lot and it was easy to learn to manage it according to my needs, to take advantage of them and save me time. ----- ### "Salesforce Customer360 Experience" — 5.0/5 > **Joshua** | *21. Mai 2025* | Krankenhausversorgung & Gesundheitswesen | Empfehlungsbewertung: 9.0/10 > > **Vorteile**: I enjoyed the ability to be able to locate all of members information all in one spot. I am able to view customer details to research issues and guide them as needed. > > **Nachteile**: It can be a hassle when it comes to training and your company utilizes different versions of Salesforce. There does not seem to be a super user access and so switching access between the different versions of Salesforce can be a little troublesome. > > Salesforce Customer360 overall has been positive and is able to organize the customers information with ease. Being able to see everything you need to know about a customer in one source makes navigating a breeze. ----- Seite: 1 / 3\ Zurück: [Nächste Seite](https://www.capterra.at/software/1062021/salesforce-customer360?page=2) ## Links - [Auf Capterra anzeigen](https://www.capterra.at/software/1062021/salesforce-customer360) ## Diese Seite ist in den folgenden Sprachen verfügbar | Sprache | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | pt | | | pt-PT | | ----- ## Strukturierte Daten