--- description: Detaillierte Informationen über House-on-the-Hill ITSM zu Benutzerfreundlichkeit, Funktionen, Kosten, Vor- und Nachteilen aus verifizierten Nutzer-Erfahrungen. Lies Ratings & Bewertungen und entdecke ähnliche Tools dank Capterra Austria. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: House-on-the-Hill ITSM Kosten, Erfahrungen & Bewertungen - Capterra Österreich 2026 --- Breadcrumb: [Startseite](/) > [ITSM Tools](/directory/30676/itsm/software) > [House-on-the-Hill ITSM](/software/107231/supportdesk-itsm) # House-on-the-Hill ITSM Canonical: https://www.capterra.at/software/107231/supportdesk-itsm > Flexible Service Desk-Lösung, die effektives Management von Vorfällen, Problemen, Änderungen und SLAs über eine intuitive Nutzeroberfläche ermöglicht. > > Bewertung: **4.6/5** von 5 Nutzern. Top bewertet für **Weiterempfehlungsquote**. ----- ## Übersicht ### Wer verwendet House-on-the-Hill ITSM? Öffentliche und private Organisationen jeder Größe auf der ganzen Welt. ## Kurzstatistiken und Ratings | Metrik | Bewertung | Detail | | **Gesamt** | **4.6/5** | 5 Nutzerbewertungen | | Bedienkomfort | 4.2/5 | Auf Basis der Gesamtbewertungen | | Kundenbetreuung | 5.0/5 | Auf Basis der Gesamtbewertungen | | Preis-Leistungs-Verhältnis | 4.8/5 | Auf Basis der Gesamtbewertungen | | Funktionen | 4.4/5 | Auf Basis der Gesamtbewertungen | | Empfehlungsprozentsatz | 90% | (9/10 Weiterempfehlungsquote) | ## Über den Anbieter - **Unternehmen**: House-on-the-Hill Software - **Gegründet**: 1993 ## Gewerblicher Kontext - **Startpreis**: £ 30,00 - **Preismodell**: (Gratis Testen) - **Zielgruppe**: Selbstständig, 2–10, 11–50, 51–200, 201–500 - **Bereitstellungen und Plattformen**: Cloud, SaaS, webbasiert, Windows (Desktop), Android (mobil), iPhone (mobil), iPad (mobil) - **Unterstützte Sprachen**: Englisch - **Verfügbare Länder**: Vereinigtes Königreich ## Funktionen - Konfigurationsmanagement - Self-Service Portal - Verfolgen von Vermögensanlagen - Vertrags-/Lizenz-Management ## Optionen für Kundensupport - Chat ## Category - [ITSM Tools](https://www.capterra.at/directory/30676/itsm/software) ## Alternativen 1. [Freshservice](https://www.capterra.at/software/132997/freshservice) — 4.5/5 (689 reviews) 2. [ManageEngine Endpoint Central](https://www.capterra.at/software/170018/manageengine-desktop-central) — 4.6/5 (1549 reviews) 3. [ServiceNow](https://www.capterra.at/software/152871/servicenow) — 4.5/5 (345 reviews) 4. [TeamDynamix](https://www.capterra.at/software/121317/teamdynamix) — 4.4/5 (150 reviews) 5. [SysAid](https://www.capterra.at/software/107225/sysaid) — 4.5/5 (512 reviews) ## Nutzerbewertungen ### "The software has tremendous flexibility and a lot of settings" — 5.0/5 > **Karina** | *9. Februar 2018* | Empfehlungsbewertung: 10.0/10 > > **Vorteile**: Training for working with ITSM365 both employees and clients requires minimal time. An intuitive and user-friendly interface, along with its flexible customization for specific roles, leaves virtually no questions. > > **Nachteile**: In our company this software has been used for almost 2 years and all the issues that arose, the girls from tech support decided almost instantly. So there are no shortcomings. ----- ### "Good functionality, stable operation" — 5.0/5 > **Peter** | *9. Februar 2018* | Empfehlungsbewertung: 8.0/10 > > **Vorteile**: Everything is immediately out of the box: applications, tasks, changes. The program can be used not only in the whole company - we took only for support, now it is used by everyone. > > **Nachteile**: Unusual appearance of the program, but digging in the settings, we managed to get the system, which we initially counted on. ----- ### "Good supportdesk" — 4.0/5 > **Jenna** | *2. Juli 2019* | Computer-Software | Empfehlungsbewertung: 7.0/10 > > **Vorteile**: This is an easy product to get set up, staff with all levels of ability can use the software with minimal assistance. Everything that was needed comes out of the box, this was used for a number of months whilst deciding on our new helpdesk software. Appealing dashboards which display users stats, this we found helped motivate the team with their call management. > > **Nachteile**: Nothing, really good software, just wasn't the one for us. ----- ### "The Best Ever Seen" — 5.0/5 > **Johar** | *28. Juli 2016* | Unternehmensberatung | Empfehlungsbewertung: 10.0/10 > > **Vorteile**: Availability of the software development All features in one > > **Nachteile**: The prices are to be revised but still prices worth to the functions that it does carry Choices in the prices > > This software has all the features build in Above all any changes in the system is just a matter of hours and developer can get it done that is the best part of this ----- ### "Evaluation of SupportDesk ITSM incident management software" — 4.0/5 > **Ludwig** | *27. September 2018* | Computer-Software | Empfehlungsbewertung: 8.0/10 > > **Vorteile**: Very powerful tool for ITSM. All the fields on the screen are configurable, which makes it very easy to adapt to specific needs of the users. Many, many ITSM features. Definitely a product to take into consideration for ITSM solutions. > > **Nachteile**: Look and feel is sometimes a little bit old fashioned, but all the necessary functionality is there. > > Very good support during evaluation period. Although we selected a different ITSM solution, SupportDesk ITSM ended up second in our preference list. The company is eager to work with customer to make sure that the product is well configured and used. ## Links - [Auf Capterra anzeigen](https://www.capterra.at/software/107231/supportdesk-itsm) ## Diese Seite ist in den folgenden Sprachen verfügbar | Sprache | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | ----- ## Strukturierte Daten