--- description: Detaillierte Informationen über Comm100 zu Benutzerfreundlichkeit, Funktionen, Kosten, Vor- und Nachteilen aus verifizierten Nutzer-Erfahrungen. Lies Ratings & Bewertungen und entdecke ähnliche Tools dank Capterra Austria. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Comm100 Kosten, Erfahrungen & Bewertungen - Capterra Österreich 2026 --- Breadcrumb: [Startseite](/) > [Live-Chat Software](/directory/30797/live-chat/software) > [Comm100](/software/108889/comm100-live-chat) # Comm100 Canonical: https://www.capterra.at/software/108889/comm100-live-chat Seite: 1 / 6\ Zurück: [Nächste Seite](https://www.capterra.at/software/108889/comm100-live-chat?page=2) > Comm100 bietet digitale Software für das Kundenengagement, mit der Unternehmen Fragen beantworten, Probleme lösen und Kunden zufriedenstellen können. > > Bewertung: **4.7/5** von 108 Nutzern. Top bewertet für **Weiterempfehlungsquote**. ----- ## Übersicht ### Wer verwendet Comm100? Unternehmen, die Probleme lösen und Kunden auf möglichst effiziente und kostengünstige Weise zufriedenstellen müssen. ## Kurzstatistiken und Ratings | Metrik | Bewertung | Detail | | **Gesamt** | **4.7/5** | 108 Nutzerbewertungen | | Bedienkomfort | 4.7/5 | Auf Basis der Gesamtbewertungen | | Kundenbetreuung | 4.6/5 | Auf Basis der Gesamtbewertungen | | Preis-Leistungs-Verhältnis | 4.4/5 | Auf Basis der Gesamtbewertungen | | Funktionen | 4.5/5 | Auf Basis der Gesamtbewertungen | | Empfehlungsprozentsatz | 90% | (9/10 Weiterempfehlungsquote) | ## Über den Anbieter - **Unternehmen**: Comm100 Network Corporation - **Region**: Vancouver, Kanada - **Gegründet**: 2009 ## Gewerblicher Kontext - **Startpreis**: $ 31,00 - **Preismodell**: (Gratis Testen) - **Zielgruppe**: Selbstständig, 2–10, 11–50, 51–200, 201–500, 501–1 000, 1 001–5 000, 5 001–10 000, 10 000+ - **Bereitstellungen und Plattformen**: Cloud, SaaS, webbasiert, Mac (Desktop), Windows (Desktop), Windows (On-Premise), Linux (On-Premise), Android (mobil), iPhone (mobil), iPad (mobil) - **Unterstützte Sprachen**: Bulgarisch, Chinesisch, Deutsch, Englisch, Französisch, Griechisch, Italienisch, Japanisch, Niederländisch, Portugiesisch, Russisch, Spanisch, Türkisch - **Verfügbare Länder**: Afghanistan, Albanien, Algerien, Amerikanisch-Samoa, Amerikanische Jungferninseln, Andorra, Angola, Anguilla, Antigua und Barbuda, Argentinien, Armenien, Aruba, Aserbaidschan, Australien, Bahamas, Bahrain, Bangladesch, Barbados, Belarus, Belgien und 209 weitere ## Funktionen - AI Copilot - Abfragevorschläge - Alerts/Escalation - Aufgabenmanagement - Augmented Analytics - Automatische Antworten - Automatisiertes Routing - Autoresponders - Berichterstattung / Analyse - Berichterstattung und Statistik - CRM-Systeme - Chat / Messaging - Chatbot-Software - Code-Free Development - Datensicherheit - E-Mail-Management - Echtzeit-Chat für Kunden - Geotargeting - Inbox-Management - KI/Maschinelles Lernen - Kommunikationsmanagement - Konversationsanalysen - Kundenbetreuung - Kundendatenbank - Kundenspezifisches Branding - Lead-Qualifizierung - Live-Chat - Meeting-Management - Mehrsprachig - Mobile App - Mobiler Zugriff - Multi-Channel-Kommunikation - Offline-Formular - Proaktiver Chat - Remote-Support - Service Level Agreement (SLA) Management - Spracherkennung - Task Automation - Third-Party Integrations - Transfer / Weiterleitung - Transkripte / Chatverlauf - Umfragen & Feedback - Verarbeitung natürlicher Sprache - Video-Chat - Videokonferenzen - Warteschlangenmanagement - Werkzeuge zur Zusammenarbeit - Wissensbasis-Management - Zugriffskontrollen / Berechtigungen ## Integrationen (33 insgesamt) - Adobe Commerce - CANVAS - Calendly - Cisco Unified Contact Center Express - Confluence - Drupal - Drupal Commerce - Dynamics 365 - Ellucian - Ellucian Student - Facebook Business Suite - GoTo Meeting - Google Drive - HubSpot CRM - Instagram ... und 18 weitere Integrationen ## Optionen für Kundensupport - E-Mail/Helpdesk - FAQ/Forum - Wissensdatenbank - Telefon-Support - 24/7 Live-Support - Chat ## Category - [Live-Chat Software](https://www.capterra.at/directory/30797/live-chat/software) ## Ähnliche Kategorien - [Live-Chat Software](https://www.capterra.at/directory/30797/live-chat/software) - [Home Office Software](https://www.capterra.at/directory/31855/remote-work/software) - [Kundenservice Software](https://www.capterra.at/directory/22/customer-service/software) - [Chatbot-Software](https://www.capterra.at/directory/32448/chatbot/software) - [Chatbot Plattformen](https://www.capterra.at/directory/31596/conversational-ai-platform/software) ## Alternativen 1. [LiveAgent](https://www.capterra.at/software/102188/liveagent) — 4.7/5 (1754 reviews) 2. [Slack](https://www.capterra.at/software/135003/slack) — 4.7/5 (24046 reviews) 3. [LiveChat](https://www.capterra.at/software/62194/livechat) — 4.6/5 (1715 reviews) 4. [Tidio](https://www.capterra.at/software/144040/tidio-chat) — 4.7/5 (590 reviews) 5. [Zendesk Suite](https://www.capterra.at/software/164283/zendesk) — 4.4/5 (4072 reviews) ## Nutzerbewertungen ### "This is a great tool for providing live chat to our customers. We've been using it for 2.5 years now" — 5.0/5 > **Drew** | *19. Dezember 2017* | Computer-Software | Empfehlungsbewertung: 10.0/10 > > **Vorteile**: Easy to get up and running and customize. Easy to manage multiple interactions. Switching between devices or refreshing browser doesn't lose session. > > **Nachteile**: When there are problems it can be a bit of a blackbox. No real troubleshooting tools. Can't monitor chats on the mobile app. > > Easy interaction with customers. ----- ### "Everything you could want from a live chat system and more..." — 5.0/5 > **Chris** | *7. September 2020* | Informationstechnologie & -dienste | Empfehlungsbewertung: 9.0/10 > > **Vorteile**: Comm100 has excellent features, a good range of tools and is well-priced compared to some competitors. It's not as cheap as some alternatives but you really do get what pay for with Comm100. We've been with Comm100 for around 4 years now since making the move from LivePerson and it has improved the service and customer relations to no end. The system is easy it use and fluid from both agent and customer's perspective. The system has a plethora of different integrations through their library of pre-built integrations such as SalesForce, or if you have any self-hosted reporting does then you can integrate directly through the Comm100 API. > > **Nachteile**: In our experience we have come across nothing negative. There have been features that didn't exist or work for our particular use case in the beginning but Comm100 do not shy away from addressing customer needs and many development requests we've made have been considered and deployed to the platform. > > The ability to provide solid, fluid, customer service. It seems a basic requirement and one all live chat providers should be able to meet, but after experience with numerous other providers, Comm100 has been the only one that has provided a consistency high level of service to internal teams and our customers. High availability built in makes it stress-free. Engagement and relationships with our customers have certainly improved and we hope to be with Comm100 for the foreseeable future. ----- ### "Expensive for something so basic." — 2.0/5 > **Verifizierter Rezensent** | *24. September 2021* | Einzelhandel | Empfehlungsbewertung: 0.0/10 > > **Vorteile**: There is nothing I like about this solution, if I did not inherit Comm100, I would not be using this. Lacking many features that are basic to almost all customer service tools. Reporting is basic, no way to slice and dice your own data. > > **Nachteile**: Reporting is very weak, it is very limited. The dashboard does is not customizable, it's a take what you can get information. > > It is just that, a chat solution, you can do the same with less the cost. It is not a machine learning chatbot, it is very basic. ----- ### "Better way to communicate" — 4.0/5 > **Amit** | *14. Juni 2019* | Krankenhausversorgung & Gesundheitswesen | Empfehlungsbewertung: 9.0/10 > > **Vorteile**: Very Friendly - Handled many other chat programs, but i find comm100 very friendly and very easy to navigate, with minimum setting one can setup and use it within minutes. Excellent Reporting - Reporting mechanism is very robust, with a click you can see complete report. Comm100 can categorize incoming communications to proper department, which is one of the excellent feature, we can then transfer those chat to separate operators. Another best feature is the Ban list, where you can ban those fake people and irritating customer who has nothing to do with your product. > > **Nachteile**: Slightly contradict with pros that i have written above with reports, slightly more in-depth would be excellent, for example few days back i wanted to take report of chats volume with time, but i could do only with half-an-hour distribution, if it could be more details would have been very helpful. ----- ### "Comm100 has good pricing and functionality" — 5.0/5 > **Rob** | *28. Juli 2020* | Einzelhandel | Empfehlungsbewertung: 8.0/10 > > **Vorteile**: The pricing and features of this chat product is definitely top notch. The features included make it for an excellent, full experience for the agent and the customer > > **Nachteile**: The reporting is very lacking. Splitting out agents can be challenging. We normally will download to excel and apply pivot tables to get the information we need. It would be nice to have a click and go option within the application though > > Good customer service, good team, excellent follow through and easy to launch ----- Seite: 1 / 6\ Zurück: [Nächste Seite](https://www.capterra.at/software/108889/comm100-live-chat?page=2) ## Links - [Auf Capterra anzeigen](https://www.capterra.at/software/108889/comm100-live-chat) ## Diese Seite ist in den folgenden Sprachen verfügbar | Sprache | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Strukturierte Daten