When I Work Erfahrungen

When I Work Makes My Scheduling Easy!

Kommentare: I was first introduced to When I Work when I started working here as a call-center agent five years ago. I've since moved up, and have been using it to schedule my team members for about four years. I find it incredibly easy to use, and I love the tiny details like colors and notations that can be customized down to the employee level.

Vorteile:

I love the color variations, the employee preferred availability, and the ability to go back or forth in time to view schedules.

Nachteile:

I honestly can't think of any. I love this product.

Solid scheduling platform

Vorteile:

The platform was easy to use in general and the employee app was handy.

Nachteile:

Wasn't the best solution for a restaurant. Wanted to be able to schedule without defined end times so that staff didn't get the idea they could leave exactly at that time. Some other platforms allow for this (such as scheduling to "business decline" or "close"). But it works well for businesses with fixed schedules.Dealt with some lagging on the backend when scheduling via a pc.

Restrictive, Burdensome Software

Vorteile:

we purchased an existing business using this software so we kept it but i would not have chosen this software on my own because you can find better features for the same price with less restrictions.

Nachteile:

I was forced to source a competitor due to WhenIwork pricing. I found and switched to Homebase mostly because they offered payroll which wheniwork does not. The main reason i'm dissapointed with the software is that if you pay for the next month on the 3rd of the month and cancel on the 4th, you lose access immediately AND they provide no refunds. I can understand no refunds but if you subscribe to a software and your monthly billing is the 3rd of the month...you maintain that software until the 2nd of the following month. For that reason, i will make sure to take a few minutes of my day and spread the news to others looking for a scheduling app.

User and Mobile-friendly Scheduling at a Glance

Kommentare: My overall experience has been great. Customer service is always generally available or responds in a timely manner.

Vorteile:

It's the ease of use. You don't have to be particularly tech-savvy to understand the ins and outs of this app.

Nachteile:

The schedule time input might be a little tricky sometimes.

When I Work

Kommentare: Good bad simple to use

Vorteile:

Notifies employees of upcoming schedule, published schedules.

Nachteile:

Unable to approve time cards if you schedule a manager that is not required to clock in and out

Helping us with labor

Kommentare: So far, so good.

Vorteile:

Attendance Reports are so helpful and will assist us in tracking and positively effecting labor.

Nachteile:

No reports for tasking so we can look back to plan/coach forward

I would recommend this product!

Vorteile:

It is very easy to use and very user friendly. I have used it on the user side and have also helped my husband get employees set up on it for our business. My husband has always done the scheduling of employees on it. All and all, it has been very easy for us to figure out, as well as the employees downloading this app.

Nachteile:

On the employee side of things, sometimes I felt the amount of emails and reminders it sent me were a bit much, but maybe there is a setting for that I could have looked into.

Easy to use for the average worker

Kommentare: Overall, I would feel confident in utilizing When I Work as a means for scheduling employee shifts. The app itself was very straightforward and provided appropriate information in an easy to read fashion.

Vorteile:

When I Work clearly displayed each week the shifts that I'd be scheduled, which was especially important as I worked for a job that had dozens of different sites with their own hours. The app provided exact information on where I needed to go, who I needed to contact, etc.

Nachteile:

I'm not sure if this was more so a reflection of the company I worked for, but often there were issues with the app in that it did not work properly, or missed clock ins that then had to be done manually. Again, could be an issue with the company themselves, not the app.

Absolutely love it!

Vorteile:

It is so easy to use - to schedule, to request time off, see others' schedules, etc.

Nachteile:

There legitimately isn't anything we don't like!

Awesome Employee Scheduling

Vorteile:

Very easy to add employees, create shifts with a different color and the app works well on your phone too.

Nachteile:

The print function is a bit confusing at first.

Worth Every Penny

Kommentare: Staff empowerment to take control of their schedule and the money saved from the time saved and less errors occurring make this experience worth all the searching for a new system. Also, the customer service is quick and straight to the point!

Vorteile:

The ease of creating a schedule, distributing it, and letting staff handle their shift swaps or drops has completely empowered our team. The best feature is the 'history' button so that you know where it all began when shifts start with one employee and end with another. No longer do we have to hear, "I didn't know?" or "Who was originally scheduled?" because there's a ledger! Gone are the long, tedious hours of making sure the schedule is correct, every month, due to alternating work sites and schedules. Multi-site employees are never double-booked at different work sites, which is a game changer. Creating employee profiles take less than 60 seconds. Best of all, teaching everyone was not painful as there's a whole video on the website that walks everyone through the basics in less than 15 minutes.

Nachteile:

The print feature is limited to what is offered with no option to change the font, unable to expand the daily roster (daily view is limited to 7 names on paper calendar), and there's no option to print in 2 week segments. This isn't a deal breaker, but the old school needs still exist of having a paper trail (even in PDF form) and due to limited names viewed on any given day, we can't use the feature to it's fullest. If the box for the day could expand to reflect all the names when printing, we'd pay extra!

Does what it is supposed to

Kommentare: I loved this product until a setting (that I didn't touch) mysteriously changed itself, causing my subscription to increase significantly. I didn't notice it for 14 months. When I addressed this with When I Work, I was told that their policy is to not provide credits or refunds - in this case even when it seems it was them that had overcharged. I have gone from a very satisfied long-term customer, to one who feels like When I Work is not there for its clients at all. And I am suspicious that others would have their background settings changed as well (I didn't even know what or where it was).

Vorteile:

It's visual and simple. It schedules down to 15 minute increments. It makes a very dynamic schedule like ours, easy to manage and understand.

Nachteile:

It would be good if a shift automatically started from the time you first click on the schedule. It would be good if they understood how tricking and overcharging their customers leads to a complete lack of loyalty. Buyer beware! Just keep on checking your subscription amounts each month. As if you don't have other things to be occupied with.

A good option for timecards and schedule.

Kommentare: Initially it was a good solution for employee scheduling. We added the time clock after about 8 months and it has served its purpose. It allowed us to not use a google doc to schedule employees. It is a a good scheduler but not as great of a time clock.

Vorteile:

My employees can use the app to get alerts and check their schedules. Employees can swap shifts with my approval. The time card is integrated into the schedule app. It is somewhat easy to use. We have used this software for about 2 years. When we first started with them there were not a lot of options out there. And it served its purpose. Our employees seem to like using it.

Nachteile:

There are several cons. I think the price is too high for what you get. Trying to process the time cards is very cumbersome and not very easy to understand. We run 24 hours a day and this software is not well suited to a 24 hour clock. Overall I spend too much time trying to understand how to use the time clock - punch in/out- and it is really frustrating. Also- their customer support is really pretty horrible. There is not a way to call someone and you have to submit an email to support and it can take them a bit to get back to you. Issues with time cards are things you want an answer for right away and they do not offer a quick response. Also- you really have to use a desk top to process the time cards and it does not function so well with google chrome- I think safari works better- but I prefer to use chrome. There are glitches with it that are just frustrating.

The software has made the impossible, possible for scheduling employees

Kommentare: I think scheduling would not be managed as well without this software.

Vorteile:

I love that employees can indicate when they are available and when they are not available. I love that they can put in requests for time off which helps me not rely on myself for remembering. I love that there are additional features for rate of wage. I like the attendance and I can see if employees are showing up late or getting into overtime. There is a budget feature which I have not used but think would be very helpful in the future.

Nachteile:

I wish that I could have the option of excluding some employees when sending a general email through WIW. I also wish that open shifts were always a different color especially when looking at the schedule by position. This would bring my attention to the open shift and alert me that someone is needed. I wish I could publish an employees schedule out for more than 1 week.

Good for specific types of companies; we needed additional functions

Kommentare: This software seems to be developed and used for companies whose locations do not change. I can see why restaurants and small stores would be very happy with this app. However, there is a large market "out here" for companies who send employees to many locations to have an app they can use also (housekeepers, landscapers, moving/packing companies, etc.).

Vorteile:

It has many of the features we needed for scheduling employees. We liked that more than one location can be scheduled for different employees, even sometimes on the same day. When we finally figured out how to use it, the map function was convenient because we go different places nearly every day. We liked that employees could see who was working with them each day.

Nachteile:

There is no ability for employees to decline a shift. For several years, we requested the company add this feature. This turned out to be a deal breaker for us, and we finally went to another software. I also thought it was odd that when a loyal customer of many years left, no one from the company contacted us to find out why. Interestingly, the software we changed to also costs less per month, in spite of the fees they charge us for employees to accept/decline shifts by text message.

Nice entry level scheduling product

Kommentare: This is a huge time saver for me, as my time spend for scheduling and totaling time cards has dropped significantly. Additionally, my staff can easily swap shifts making it easier for them.

Vorteile:

This tools allows me to more easily schedule my staff with my staff entering their unavailable times which display when I am scheduling. The time tracking in the application, allowing my staff to clock in and out on the app is great. All of their time is tracked, and I get their total time worked at the end of each period which has saved me hours of my time already.

Nachteile:

Some features seem to need a little more work. Additionally, this tool has required a lot of experimenting to figure out how I can use it best for my business. The task lists are great once they are figured out. Unfortunately, updating (reordering the items) is not easy. Additionally, my staff have struggled a bit with marking tasks complete on the wrong shift, causing issues. The fact that the Android and iOS versions vary in navigation on the phone has also led to issues in the "implementation" of the product. Extraction of the time totals is not great, as it only works for certain products. I end up manually transferring time totals from this tool to my payroll system.

Makes my life SO much easier!

Kommentare: Scheduling is a BREEZE!! You just have to try it yourself. There are way too many features that simplify my work load to list. All I know is that my business runs smooth as heck because of WhenIWork.

Vorteile:

the software is great, but the customer service is OFF THE CHARTS! I wasn't a very tech savvy guy when I first started using WhenIWork, so I was constantly chatting with customer service and they were always extremely helpful, found answers if they didnt know the answers, and sent a handwritten personalized thank you card when I first joined. This is an example of a company that does things RIGHT! I love the scheduler, but also the hire feature, auto-assign, and the work chat allows me to email my entire team (as much as the employees change) without having to update a contact list email.

Nachteile:

My business is strangely specific, so my needs are very specific. WhenIWork covers all the bases for me except being able to load saved shift templates from the mobile app. I can publish them from the mobile app, but I can't load them unless I'm on a computer. Which I am most of the time, so it's not that big of deal. I don't use a few of the features besides the scheduler, but having the options to use HIRE, TIME CLOCK, and other features are very helpful to other business mangers as well.

Very Satisfied User

Kommentare: I enjoy that the employees can verify their hours themselves and also put in their time requests. It's also convenient for the employees to be able to add notes regarding why they need an adjustment on their time sheet. I find that When I Work is very user friendly and that really helps my employees and I.

Vorteile:

I enjoy the ease of being able to track employee time sheets. When I Work is very user friendly for both the administrator and users. I also am very impressed with the customer service department when I reached out to them regarding upgrading ny services and they were very helpful with recommending what would best suit the needs of both the employer and staff.

Nachteile:

It was a little difficult for the employees to get used to the change of software that was being used for payroll, however, that is no fault of When I Work. Change can be difficult and hard to remember at times.

Simple software for employee scheduling

Vorteile:

I like that I am able to see everyone schedule and it will tell me how many hours and how many hours this person has on one specific day and in total. I also like the fact that employees can put in for their days off on the app and then those shifts are available to whoever would like to work them first. I also like the sack that employees can get in contact with all levels of staff and management. It also allows employees to switch shifts, which has been an issue in the past. For one employee will say so and so sad they would take over my shift and this person has no idea what the person is talking about or says no I told him I couldn't do it. When all of it is done on the app you could hold people responsible for training shifts or picking up shifts.

Nachteile:

I think on the scheduling part there could be a little more room. The employee list isn't double spaced and it's a regular size font. I also found creating staff schedules to be a bit of an inconvenience due to the fact that you have to use a cursor to pick a time spot and drag it from one side to another. It can often times be difficult when you're busy.

Fantastic Tool!

Kommentare: I will never go back to the old way. When I Work has revolutionized my work day.

Vorteile:

I have numerous staff working different jobs at different locations. Previously I was using Excel to schedule them all. Keeping track of days off and their class schedules was next to impossible. Letting the staff request time off and set their availability streamlined the process drastically. Since switching to When I Work my time spent scheduling has been greatly reduced. The mobile app is very helpful for my employees. The ability to designate positions is also very valuable. A large portion of my staff work in a child care setting so there are rules about qualifications necessary for each shift. I can designate which staff have which qualifications so that only eligible staff can be scheduled for a specific shift.

Nachteile:

I don't believe I have any cons. Occasionally when they change or update something it will cause an issue. I contact their customer service and it is corrected immediately.

The software you didn't know you needed

Kommentare: Overall, I am satisfied with the software. I especially love that they incorporated a lunch break feature and even rolled out the live time clock to help you track your lunch!

Vorteile:

I've been using WhenIWork for about 3 1/2 years now and the best feature that I enjoy about this software is that I can utilize my phone to track my clock-ins and outs. I travel a bit for my job and being able to clock in at any time without having to jump on a computer is great!

Nachteile:

I love that it gives me a notification when I have an upcoming shift or when I haven't clocked into a shift yet (something you simply forget) but WhenIWork always sends me a notification that I haven't clocked out even when I have clocked out from a shift. I am not sure why it recognizes that I have clocked out but still sends me a notification that I haven't done so. It might just be a personal problem though.

Scheduling Entertainment

Kommentare: Schedule 30 to 40 shows a month across 12 performers is a lot to keep track of. WIW allows me to quickly assign performers to shows. The Notification to the Performers is great and the Reminder 2 hours or so before the Show is excellent... At one point we were doing shows every weekend and were using the OPEN opportunity. I would publish the date and time the opens would be published. Performers would be able to pick the show they wanted based on thier schedule. Being able too publish OPEN shifts in 1 push was very easy to do. I would fill an entire month of shows in about 15 minutes ... VERY efficient.

Vorteile:

The monthly view give me the opportunity to see all scheduled shows and the assigned performer for each. So when customer calls with a specific data and time, I can easily confirm the opening and assign a performer to the show.

Nachteile:

The ability to schedule repeating monthly/weekly events. While "every week" is ok, it does not allow for more complex calendaring such: as every 3rd Wednesday in every month, or every other Monday through out the year. This was a feature in the ORIGINAL WIW from 18+ months ago. There was a small ICON (an elliptical arrow icon) in the "TIME" dialogue box. When clicked it would allow for such complex scheduling ... PLEASE BRING IT BACK!!

Attractive inteface, serious limitations

Kommentare: So much promise, and a very attractive user interface. This might be fine for very small businesses, but has major limitations for tracking actual labour costs vs projected labour costs which is a key aspect of time management. Actual labour costs show up in the dashboard as a pretty line, but if you want to actually know the actual labour cost by day or % for actual sales, forget it. You'll have to export into excel and go back to that old game. If you run a restaurant or bar this feature alone should be a deal killer. Also if you run a company with multiple departments and want deptartment managers to be responsible for their own labour budgets but not view wages company wide...forget it. Supervisors can view wages for their department but not labour budgets! Managers can view wages and labour budgets, but company wide! So this system can work for a small business where one manager is in charge of all schedules but not for larger companies with department managers that shouldn't have access to company wide info. When will they come out with these and other features and fixes? Who knows...all they can say is...maybe, perhaps at some point, we're trying. How about a development timeline that customers can see so that they can tell whether a needed feature is going to be 2 weeks or 2 years, or never? How about a response from the development team about when a new feature might come out? No, just keep hoping. Well sorry, companies can ride on hope. Shiftplanning seems to be in the same price point, with larger feature set.

Vorteile:

Attractive user interface. Easy to set up and add new shifts and move shifts around. Responsive support.

Nachteile:

No ability to track actual sales vs budgeted without exporting to a spreadsheet. LImited access for supervisors to labour budget.

The When I Work app reminds me when I work!

Vorteile:

The most impactful feature of When I Work is the employee scheduling. It allows for easy maintenance of employee scheduling!

Nachteile:

I would of course like more options on training to use the software but it wasn't extremely difficult to manuve.

When I Work was a game changer for our scheduling needs

Vorteile:

This is a very user friendly software. We are able to quickly create, edit, and distribute schedules to our large staff. We love that the staff can quickly submit time off requests, send us messages about their schedules, and even drop/swap shifts if necessary, within moments of the schedule being published.

Nachteile:

When I Work is a very proactive company, and they make software updates often. The only bad thing about this is that it can some time for us to adjust to changes that are made, and occasionally there are small glitches. But overall, I would say I am more satisfied that they are proactive in expanding what the software can do, than I am disappointed in these occasional issues.