---
description: Detaillierte Informationen über Think Help Desk zu Benutzerfreundlichkeit, Funktionen, Kosten, Vor- und Nachteilen aus verifizierten Nutzer-Erfahrungen. Lies Ratings & Bewertungen und entdecke ähnliche Tools dank Capterra Austria.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: Think Help Desk Kosten, Erfahrungen & Bewertungen - Capterra Österreich 2026
---

Breadcrumb: [Startseite](/) > [Help-Desk-Software](/directory/30008/help-desk/software) > [Think Help Desk](/software/122881/think-help-desk)

# Think Help Desk

Canonical: https://www.capterra.at/software/122881/think-help-desk

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> Think Tank NTG verkauft ein cloudbasiertes Helpdesk-Ticketsystem, das auf deine Bedürfnisse zugeschnitten ist. Sage ihnen einfach, was du tun möchtest\!
> 
> Bewertung: **4.2/5** von 9 Nutzern. Top bewertet für **Weiterempfehlungsquote**.

-----

## Übersicht

### Wer verwendet Think Help Desk?

Die Hauptkunden sind Schulsysteme, Krankenhäuser und Unternehmen mit mehreren Endnutzern und Büros oder mehr als einem Standort.

## Kurzstatistiken und Ratings

| Metrik | Bewertung | Detail |
| **Gesamt** | **4.2/5** | 9 Nutzerbewertungen |
| Bedienkomfort | 4.6/5 | Auf Basis der Gesamtbewertungen |
| Kundenbetreuung | 4.7/5 | Auf Basis der Gesamtbewertungen |
| Preis-Leistungs-Verhältnis | 4.6/5 | Auf Basis der Gesamtbewertungen |
| Funktionen | 4.0/5 | Auf Basis der Gesamtbewertungen |
| Empfehlungsprozentsatz | 80% | (8/10 Weiterempfehlungsquote) |

## Über den Anbieter

- **Unternehmen**: Think Tank Software
- **Gegründet**: 1990

## Gewerblicher Kontext

- **Startpreis**: $ 79,99
- **Preismodell**:  (Gratis Testen)
- **Zielgruppe**: 11–50, 51–200, 201–500, 501–1 000, 1 001–5 000, 5 001–10 000, 10 000+
- **Bereitstellungen und Plattformen**: Cloud, SaaS, webbasiert
- **Unterstützte Sprachen**: Englisch
- **Verfügbare Länder**: Vereinigte Staaten

## Funktionen

- Alerts/Escalation
- Automatisiertes Routing
- Multi-Channel-Kommunikation
- Self-Service Portal

## Optionen für Kundensupport

- Chat

## Category

- [Help-Desk-Software](https://www.capterra.at/directory/30008/help-desk/software)

## Alternativen

1. [Freshdesk](https://www.capterra.at/software/124981/freshdesk) — 4.5/5 (3412 reviews)
2. [Zendesk Suite](https://www.capterra.at/software/164283/zendesk) — 4.4/5 (4076 reviews)
3. [Milvus](https://www.capterra.at/software/202528/milvus) — 4.8/5 (298 reviews)
4. [LiveAgent](https://www.capterra.at/software/102188/liveagent) — 4.7/5 (1758 reviews)
5. [BeyondTrust Remote Support](https://www.capterra.at/software/86962/bomgar) — 4.6/5 (2009 reviews)

## Nutzerbewertungen

### "Everyone at Think Tank has been wonderful to work with." — 4.0/5

> **Emily** | *22. Juni 2017* | Empfehlungsbewertung: 7.0/10
> 
> **Vorteile**: Think Help Desk is easy to use, and it is extremely easy to customize to meet our needs. The program tends to run very effectively.
> 
> **Nachteile**: There are some really neat programs available to us through Think Help Desk, but a lot of them don't work properly, such as some of the report features.

-----

### "Nice Product" — 4.0/5

> **Chris** | *18. November 2019* | Bildungsmanagement | Empfehlungsbewertung: 10.0/10
> 
> **Vorteile**: Think HelpDesk is easy to use and very helpful for our small school district in keeping track of help tickets. The teachers can easily submit tickets and we are able to update, complete, and review tickets when needed.
> 
> **Nachteile**: It would be nice if there was an app for this product. We have requested this several times, but there hasn't been anything created yet, not sure there is a plan to either.

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### "Think tank" — 3.0/5

> **Travis** | *30. November 2023* | Grundschul- & Sekundarbildung | Empfehlungsbewertung: 1.0/10
> 
> **Vorteile**: The list view of all tickets needing assistance.  It is very easy to navigate and understand the system
> 
> **Nachteile**: The ability to track and report performance of employees
> 
> Great end product for a smaller organization or a smaller department within a larger organization that operates independently

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### "We have used this Help Desk for many years and have been overall, very impressed.  Great product\!" — 4.0/5

> **Jayne** | *26. Juni 2017* | Bildungsmanagement | Empfehlungsbewertung: 8.0/10
> 
> **Vorteile**: Very easy to use for staff and support staff as well.  Reports are fast and easy to create.  Issues are resolved quickly and efficiently.
> 
> **Nachteile**: NO APP\!  We have been asking for this for YEARS\!  I feel like the software is stagnant and nothing has been done to improve the software/program for many years now.

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### "It took us off the paper merry-go-round." — 4.0/5

> **Mike** | *23. Juni 2017* | Empfehlungsbewertung: 9.0/10
> 
> **Vorteile**: I like the ability to notify all concerned parties with one ticket input.  It took us off the merry-go-round of getting lost or never put in.
> 
> **Nachteile**: The reporting sometimes will not give all that is needed with out tweaking it or jumping to a few different settings.
> 
> The biggest is it took us off the paper ticketing system which was a real headache.

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## Links

- [Auf Capterra anzeigen](https://www.capterra.at/software/122881/think-help-desk)

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| en | <https://www.capterra.com/p/122881/Think-Help-Desk/> |
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