--- description: Detaillierte Informationen über Oracle Cloud CX zu Benutzerfreundlichkeit, Funktionen, Kosten, Vor- und Nachteilen aus verifizierten Nutzer-Erfahrungen. Lies Ratings & Bewertungen und entdecke ähnliche Tools dank Capterra Austria. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Oracle Cloud CX Kosten, Erfahrungen & Bewertungen - Capterra Österreich 2026 --- Breadcrumb: [Startseite](/) > [CEM Software (Customer Experience Management)](/directory/30671/customer-experience/software) > [Oracle Cloud CX](/software/124659/oracle-cloud-cx) # Oracle Cloud CX Canonical: https://www.capterra.at/software/124659/oracle-cloud-cx Seite: 1 / 2\ Zurück: [Nächste Seite](https://www.capterra.at/software/124659/oracle-cloud-cx?page=2) > Komplette, cloudfähige Lösung zur Kundenerfahrung. So sticht dein Unternehmen über alle Kanäle, Kontaktpunkte und Interaktionen hinweg heraus. > > Bewertung: **4.3/5** von 16 Nutzern. Top bewertet für **Weiterempfehlungsquote**. ----- ## Kurzstatistiken und Ratings | Metrik | Bewertung | Detail | | **Gesamt** | **4.3/5** | 16 Nutzerbewertungen | | Bedienkomfort | 4.1/5 | Auf Basis der Gesamtbewertungen | | Kundenbetreuung | 4.0/5 | Auf Basis der Gesamtbewertungen | | Preis-Leistungs-Verhältnis | 4.2/5 | Auf Basis der Gesamtbewertungen | | Funktionen | 4.6/5 | Auf Basis der Gesamtbewertungen | | Empfehlungsprozentsatz | 80% | (8/10 Weiterempfehlungsquote) | ## Über den Anbieter - **Unternehmen**: Oracle - **Region**: Chicago, USA - **Gegründet**: 1977 ## Gewerblicher Kontext - **Preismodell**: (Gratis Testen) - **Zielgruppe**: 2–10, 11–50, 51–200, 201–500, 501–1 000, 1 001–5 000, 5 001–10 000, 10 000+ - **Bereitstellungen und Plattformen**: Cloud, SaaS, webbasiert - **Unterstützte Sprachen**: Chinesisch, Deutsch, Englisch, Französisch, Italienisch, Niederländisch, Polnisch, Portugiesisch, Russisch, Schwedisch, Spanisch, Türkisch - **Verfügbare Länder**: Vereinigte Staaten ## Funktionen - Aktivitäts-Dashboard - Berichterstattung / Analyse - Datenvisualisierung - Mehrsprachig - Multichannel-Datenerfassung - Textanalyse - Third-Party Integrations ## Integrationen (4 insgesamt) - Oracle Marketing - Oracle Sales - Oracle Service - ServiceNow ## Optionen für Kundensupport - Telefon-Support - 24/7 Live-Support ## Category - [CEM Software (Customer Experience Management)](https://www.capterra.at/directory/30671/customer-experience/software) ## Ähnliche Kategorien - [CEM Software (Customer Experience Management)](https://www.capterra.at/directory/30671/customer-experience/software) - [CRM-Systeme](https://www.capterra.at/directory/2/customer-relationship-management/software) - [Wissensdatenbank Software](https://www.capterra.at/directory/32454/knowledge-base/software) - [Sales Tracking Software](https://www.capterra.at/directory/32744/sales-tracking/software) - [Banking Software](https://www.capterra.at/directory/20008/banking-systems/software) ## Alternativen 1. [LiveAgent](https://www.capterra.at/software/102188/liveagent) — 4.7/5 (1753 reviews) 2. [HubSpot Service Hub](https://www.capterra.at/software/182476/hubspot-service-hub) — 4.4/5 (187 reviews) 3. [Front](https://www.capterra.at/software/132901/front) — 4.5/5 (286 reviews) 4. [EngageBay CRM](https://www.capterra.at/software/178819/engagebay-marketing) — 4.7/5 (907 reviews) 5. [Freshsales](https://www.capterra.at/software/155563/freshsales) — 4.5/5 (621 reviews) ## Nutzerbewertungen ### "Oracle CX - Sales Cloud. Efficient product and easy to adapt." — 4.0/5 > **Daniel** | *23. März 2018* | Empfehlungsbewertung: 7.0/10 > > **Vorteile**: Oracle CX - Sales Cloud is a product that provides a great facility to establish a complete program of sales and CRM. Adapted to any company dedicated to the supply of services and sales, provides technical support to the efficient and quality user. At the interface level, it provides a complete visualization of the components with a nice and intuitive design. Its cost is high, since it is a product of Oracle and for this and other reasons its cost is high, but it can still be acquired without a greater risk of loss of investment. > > **Nachteile**: Oracle CX - Sales Cloud offers few options to modify; In turn, it does not allow access to more advanced configuration functions. It allows you to choose visual themes, the limit is that you can only choose the available ones. The internal CRM of Oracle CX - Sales Cloud does not allow managing a volume of detailed information, it simply provides tools for a segmented and generalized administration. > > Oracle CX - Sales Cloud. Manage a complete sales system, be it small, medium or large. The strength of Oracle CX-Sales Cloud is remarkable, since it has a pre-established configuration of the basic and intermediate aspects of the sales mechanism and the supply of services. ----- ### "Oracle for ECommerce" — 5.0/5 > **Verifizierter Rezensent** | *10. November 2020* | Einzelhandel | Empfehlungsbewertung: 8.0/10 > > **Vorteile**: I like the the user face and setup of the program. It makes it easy to use and access the functions you need. I work in ECommerce and we use the program a lot for managing vendor agreements and accessing Purchase Orders. > > **Nachteile**: The program is a bit slow and lags quite a bit. It took me a while to get used to moving at the pace it goes. Other than that, I don’t have many complaints. > > I work for an ECommerce company and I use Oracle Cloud every day. I set up new items so we use it to add our skus and manage our vendor agreements and purchase orders. Oracle Cloud makes this very accessible and easy to undergo this process. ----- ### "Inefficient" — 2.0/5 > **Stephanie** | *12. Oktober 2021* | Hochschulbildung | Empfehlungsbewertung: 2.0/10 > > **Vorteile**: I enjoy data entry and data management. I liked the ability we had in CX. > > **Nachteile**: It is extremely hard to teach major gift officers how to use this software, it's much more technical than our team was willing to work with. ----- ### "Good tool for the administration of clients with potential sales." — 4.0/5 > **Verifizierter Rezensent** | *12. Juni 2018* | Empfehlungsbewertung: 7.0/10 > > **Vorteile**: Good ease of use at the console level, the creation of profiles and administration of user accounts is one of the main benefits of this oracle tool > > **Nachteile**: This tool has little documentation in the market, in addition to functionalities that in other softwares turn out to be easier to perform, such as its syntax in its native code. > > Simple administration on the functional safety of users, easy creation of reports, and workspaces that allow agents to view incidents of reported cases. ----- ### "Very flexible and easy to use." — 5.0/5 > **Ahmed** | *15. August 2021* | Computer-Software | Empfehlungsbewertung: 9.0/10 > > **Vorteile**: I like that its a powerful simple tool and easy to use for new emplyee and it does not need special training to use. I like its elegant yet smooth platform for both browser and mobile app. I like that its costs is lower for its category. I like that we can do a lot of customizations. > > **Nachteile**: The global search was slow for me. Eventhough the effort that Oracle makes to improve their performance I constantly find myself refreshing to gather accurate data. > > Overall it is a good sales tool. Top quality with low cost. ----- Seite: 1 / 2\ Zurück: [Nächste Seite](https://www.capterra.at/software/124659/oracle-cloud-cx?page=2) ## Links - [Auf Capterra anzeigen](https://www.capterra.at/software/124659/oracle-cloud-cx) ## Diese Seite ist in den folgenden Sprachen verfügbar | Sprache | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | ----- ## Strukturierte Daten