---
description: Detaillierte Informationen über ClickDesk zu Benutzerfreundlichkeit, Funktionen, Kosten, Vor- und Nachteilen aus verifizierten Nutzer-Erfahrungen. Lies Ratings & Bewertungen und entdecke ähnliche Tools dank Capterra Austria.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: ClickDesk Kosten, Erfahrungen & Bewertungen - Capterra Österreich 2026
---

Breadcrumb: [Startseite](/) > [Help-Desk-Software](/directory/30008/help-desk/software) > [ClickDesk](/software/125631/clickdesk)

# ClickDesk

Canonical: https://www.capterra.at/software/125631/clickdesk

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Zurück: [Nächste Seite](https://www.capterra.at/software/125631/clickdesk?page=2)

> Webbasierte Multi-Channel-Anwendung zur Kundenbindung mit Live-Chat, Helpdesk, Browser-Telefon und Social Toolbar.
> 
> Bewertung: **3.4/5** von 21 Nutzern. Top bewertet für **Weiterempfehlungsquote**.

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## Übersicht

### Wer verwendet ClickDesk?

Start-ups, kleine und mittlere Unternehmen nutzen ClickDesk, um ihre Website-Besucher und Kunden über mehrere Kanäle wie Live-Chat, Helpdesk, Browser-Telefon und soziale Medien zu erreichen.

## Kurzstatistiken und Ratings

| Metrik | Bewertung | Detail |
| **Gesamt** | **3.4/5** | 21 Nutzerbewertungen |
| Bedienkomfort | 3.5/5 | Auf Basis der Gesamtbewertungen |
| Kundenbetreuung | 3.1/5 | Auf Basis der Gesamtbewertungen |
| Preis-Leistungs-Verhältnis | 3.1/5 | Auf Basis der Gesamtbewertungen |
| Funktionen | 3.6/5 | Auf Basis der Gesamtbewertungen |
| Empfehlungsprozentsatz | 50% | (5/10 Weiterempfehlungsquote) |

## Über den Anbieter

- **Unternehmen**: ClickDesk
- **Gegründet**: 2011

## Gewerblicher Kontext

- **Startpreis**: $ 14,99
- **Preismodell**:  (Kostenlose Version verfügbar)
- **Zielgruppe**: Selbstständig, 2–10, 11–50, 51–200, 201–500, 501–1 000, 1 001–5 000, 5 001–10 000, 10 000+
- **Bereitstellungen und Plattformen**: Cloud, SaaS, webbasiert, Android (mobil)
- **Unterstützte Sprachen**: Englisch
- **Verfügbare Länder**: Australien, Brasilien, China, Deutschland, Indien, Japan, Kanada, Mexiko, Vereinigte Staaten, Vereinigtes Königreich

## Funktionen

- Anpassbare Formulare
- Anpassbare Vorlagen
- Autoresponders
- Berichterstattung / Analyse
- Chat / Messaging
- Computer Telephony Integration
- E-Mail-Management
- Geotargeting
- Kundenerlebnis-Management
- Live-Chat
- Makros/Antwortvorlagen
- Mobiler Zugriff
- Priorisierung
- Proaktiver Chat
- Third-Party Integrations
- Transfer / Weiterleitung
- Umfragen & Feedback
- Werkzeuge zur Zusammenarbeit
- Wissensbasis-Management

## Integrationen (35 insgesamt)

- ActiveCampaign
- Adobe Commerce
- Agile CRM
- Basecamp
- BigCommerce
- Capsule
- Constant Contact
- FreshBooks
- GetResponse
- Gmail
- Google Analytics 360
- Help Scout
- Highrise
- Hootsuite
- Joomla

... und 20 weitere Integrationen

## Optionen für Kundensupport

- E-Mail/Helpdesk
- FAQ/Forum
- Telefon-Support
- 24/7 Live-Support
- Chat

## Category

- [Help-Desk-Software](https://www.capterra.at/directory/30008/help-desk/software)

## Ähnliche Kategorien

- [Help-Desk-Software](https://www.capterra.at/directory/30008/help-desk/software)
- [Kundenservice Software](https://www.capterra.at/directory/22/customer-service/software)
- [Kundenzufriedenheit Software](https://www.capterra.at/directory/30541/customer-satisfaction/software)
- [Live-Chat Software](https://www.capterra.at/directory/30797/live-chat/software)
- [Kundensupport Software](https://www.capterra.at/directory/32315/customer-support/software)

## Alternativen

1. [Freshdesk](https://www.capterra.at/software/124981/freshdesk) — 4.5/5 (3412 reviews)
2. [LiveAgent](https://www.capterra.at/software/102188/liveagent) — 4.7/5 (1758 reviews)
3. [Zendesk Suite](https://www.capterra.at/software/164283/zendesk) — 4.4/5 (4076 reviews)
4. [Intercom](https://www.capterra.at/software/134347/intercom) — 4.5/5 (1132 reviews)
5. [Tidio](https://www.capterra.at/software/144040/tidio-chat) — 4.7/5 (590 reviews)

## Nutzerbewertungen

### "Cost Effective Chat Service" — 4.0/5

> **Elizabeth** | *15. Jänner 2019* | Einzelhandel | Empfehlungsbewertung: 7.0/10
> 
> **Vorteile**: Easy to use and cost effective live chat that we use for our ecommerce store. Allows us to respond promptly to customer issues, answer questions and increase sales.
> 
> **Nachteile**: Would benefit from a screen-sharing or file-sharing feature.

-----

### "Cloud internet help" — 5.0/5

> **Verifizierter Rezensent** | *7. April 2018* | Empfehlungsbewertung: 10.0/10
> 
> **Vorteile**: What I like most about this software is that is an ally of customer service and sales areas, is a platform that works securely in a cloud service environment and does not require special facilities, in addition to offering the buttons of already integrated social networks, to help people with their doubts about the place they are visiting on internet.
> 
> **Nachteile**: What I like least about this software is that I need internet connection to use it, so if I don´t have wifi it can´t be used.
> 
> This software have many benefits, because it could answer any doubt I have with any page on internet, and on an easy way.

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### "Completely avoid this solution - they will rip you off" — 1.0/5

> **Lee** | *16. Oktober 2023* | Freizeit, Reisen & Tourismus | Empfehlungsbewertung: 0.0/10
> 
> **Vorteile**: There is nothing I like about the Clickdesk solution
> 
> **Nachteile**: They took a large payment of above €1,000 when we were inactive, not using the solution

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### "Great way for social connections and messaging" — 5.0/5

> **Aaron** | *25. Juli 2018* | Empfehlungsbewertung: 10.0/10
> 
> **Vorteile**: Clickdesk comprehenses all social options that small/medium-size companies require in one location. As complex as this sounds, it does not take excessive time, and it does not need any specialist coding understanding. Messaging goes all the method for catering prospective clients to supporting 3rd parties
> 
> **Nachteile**: A couple of inaccurate statuses that were revealed to consumers while I was offline. Other than of that, there is absolutely nothing I can keep in mind.

-----

### "Useful" — 4.0/5

> **Luciano** | *18. September 2015* | E-Learning
> 
> **Vorteile**: Easy-to-use and deploy. Nice features for the free package. Map information and e-mail transcription of each conversation are very interesting.
> 
> **Nachteile**: Probably there could me more features for the free package but it is fair. The user configuration could be a little more intuitive (I took a little time to understand how to make it).
> 
> I have been using ClickDesk for a long time (more than 2 years) to offer on-line chat support from my web site. It is easy to deploy and easy-to-use. In my case one single user is enough since we do not have visitors that demand more than this. Sometimes (rarely) it seems to become disconnected but I am not sure if it is a problem with the app.

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## Links

- [Auf Capterra anzeigen](https://www.capterra.at/software/125631/clickdesk)

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