Infobip Erfahrungen

"Easy to use, once you get a hang of it"

Kommentare: Infobip provides a holistic package to reach out to different channels using organization-specific business rules that can be customized. That's a big plus point. Personally, having access to our Account Manager [SENSITIVE CONTENT HIDDEN] who is dedicated to supporting our business throughout is a wonderful experience. I am also grateful to [SENSITIVE CONTENT HIDDEN] for her top of the class product knowledge and patience as I went through the process of understanding how the system works in the shortest time possible.

Vorteile: Infobip works like most CRMs out there but with a better visual. It is easy to use once you get a hang of it.

Nachteile: I think the way the functions are called are just different from the rest its peers. Even with experience working with different platforms, I find the naming convention of the functions hard to memorize. Infobip uses PEOPLE, SEGMENTS, TAGS, MOMENTS, COMMUNICATION, BROADCAST, FLOW. I wish they're just simply called Contacts, List, Tags, Campaigns. Even if I use the system multiple times a day, I still am not used to how the functions are called. I actually have a sticky note to identify PEOPLE = CONTACTS, SEGMENTS = LIST, TAGS = LIST etc. That's how tough it is.

"Easy to use product"

Kommentare: Very comprehensive but easy to use portal.

Vorteile: Currently only using the sms feature which is super easy to use

Nachteile: The top up function would be great if could be integrated with a payment gateway to support credit card or debit card top up

"Complete Platform"

Kommentare: So far quite smooth.
No complaints is a good thing meaning it is stable. :)

Vorteile: Complete suite of email, sms, push notification features.

Nachteile: Cost slightly high.
Huge corporations can bring cost down but they need a dev team.

"Fast and effective interaction with customers"

Vorteile: Allows communicating with customers across multiple channels, good for the customer data collecting and analysis, provides granular reports.

Nachteile: I wish the price would be lower, the rest is perfect.

"User experience"

Kommentare: So far so good

Vorteile: Easy to implement n use
One central location to manage message

Nachteile: Is good Pricing structure can be more friendly

"Infobip"

Kommentare: VERY GOOD IT INFRASTRUCTURE

Vorteile: Good API System. I Easy to use and have admin panel to monitor status

Nachteile: NOTHING much. THE IT infrastructure is very good

"Good Choice"

Kommentare: recommended for start ups and large companies , it is one of the most professional systems that is used

Vorteile: the system stability
customer support
technical support
futures

Nachteile: there is some limitation in data extraction