Paycom Erfahrungen

Paycom simplifies manager and payroll/HR access

Kommentare: Paycom has numerous advantages, one of which is that it allows workers to review their time sheets and paychecks before they are officially submitted.

Vorteile:

It's simple for staff to utilize Paycome to review and sign off on their own timesheets. Your devoted specialist's constant help has been greatly appreciated. If they don't know the solution, they'll go look for it and get back to you. What I need is a business that specializes in finding and applying solutions.

Nachteile:

My only complaint is the price, but that's only because I'm a miser. The only drawback I've experienced is a delay in receiving my tax results. But if I wait patiently, I can get anything I want.

Never go to Paycom.

Kommentare: It is there way, only there way, no flexibility. They have a good product but hold you hostage. No customer service to help you. It is all about money with them. Billing had so many hidden fees it was not funny.

Vorteile:

Good Product but all down hill from there.

Nachteile:

The worst customer service a company could ever have. It gets even worse if you leave them. This company is only about money. Once your in they don't help you. Their billing is non-tranparent. They could not even explain why they charged what they did when you received a bill. We had a billing discrepency and when we asked them about it they emailed what it should be. We asked them to come in for a meeting and the bill was not $18,000 more than what they emailed. They could not explain it.

Do not recommend

Kommentare: horrible

Vorteile:

good analytics. the support staff is nice

Nachteile:

I do not think the paycom support team understands their product. We simply switched ERP systems and needed to update corresponding GL codes. A very BASIC task. The solution is another Band-Aid and patch work. After we were rushed to go live even though we were not ready, we ran into constant problems. The solutions have been to Band-Aid each gap. After about 20 Band-Aids, the damn has broke. Basic things are challenging using this system and the support is awful. The mindset of paycom is how quickly can I get off of the phone with this customer.

Paycom simplifies payroll processes for our company

Kommentare: Employees will be responsible for their own actions going forward. Our company's cultural flaws have been exposed through Paycom software. It's making us evolve, but in a positive direction.

Vorteile:

Your sales representative and the service staff are committed to answering your inquiries and resolving any problems that may arise. I've worked in similar roles with other services before, and they're just not the same.

Nachteile:

Since our previous leader left the organization, communication with our new leader has been difficult. No one else was as helpful in guiding me through the steps as he was. Considered myself safe because I had previously used Paycom. I was completely unfamiliar with the Betti component.

Paycom is Simplicity

Kommentare: Overall Paycom has been easy to use and exactly what we needed to get our Payroll & HR started. Its great for small businesses.

Vorteile:

Paycom is a user friendly, quick set up platform to process payroll, employee management & time tracking.

Nachteile:

The initial set up help was great, but once you get going, finding help can be frustrating. You are passed from one person to the next instead of someone who knows your account. I think your onboarder should also be your go to for more than the first few weeks.

Don't waste your valuable time with this product

Kommentare: Paycom does not offer a demo account, like many of their competitors, so you have to rely on a quick 1 hour demo given by a sales person, which doesn't adequately capture the true functionality of this system. While the employee interface is decent, the HR and Admin management side is a nightmare. It's incredibly complex and it's just not possible to get it up and running easily. It will take a significant amount of energy on your side to get it functional. Additionally, many promises that were made in the sales pitch were not honored. The transition team and payroll team I had were not terribly experienced, lacked knowledge of payroll and their own system, and I had to walk them through several items that I didn't expect to have to do. Our employees weren't set up correctly. Products I paid for were not available on our account. I very quickly realized that this system was not going to work for our team and moved to cancel our account and the customer service was pretty awful, going all the way up to upper management. In the week I've tried to shut down this account, I got our company up and running with a different system that was everything I was looking for. All in all, I would not recommend this system unless you have A LOT of time to implement and train and you feel like learning a very specific system.

Vorteile:

The time keeping modal was the easiest to use, however it still isn't super intuitive.

Nachteile:

In 2020, with so many other INCREDIBLY user friendly options, Paycom is in the land of antiquated systems that are not intuitive or user friendly. * They use internal/proprietary language that isn't common or helpful. You have to learn how they say things before you are able to learn how to navigate the system. *System is incredibly complex and difficult to learn. Not intuitive at all. * Benefits Administration is non comparable with other platforms. If you are seeking a system to take that work off your plate, this isn't it. *Incredibly complex systems to managing HR documents. Again, it adds more work than other options and ends up not being worth it. *Overall, requires a pretty heavy time investment to train on this system. With so many other systems made to work easily from day 1, it's a big ask for a small company to sink that much time into training.

Paycom is a great payroll resource

Kommentare: Overall paycom has been very reliable and processing payroll and time off requests is easy for everyone

Vorteile:

It is very easy to use and understand. Also making corrections and adding notes to time cards is easy and corrections get processed quickly

Nachteile:

No cons or complaints This is the best payroll/timecard resource I have used

Easy to use payroll /time clock system

Kommentare: Accurate time clocking and easy to manage vacation hours

Vorteile:

Its easy to use and to track your vacation hours, complete forms, etc. From a user perspective its very user friendly

Nachteile:

I don't have any concerns at this time.

Does the job, lots of bugs

Kommentare: Overall I have had a positive experience.

Vorteile:

I like that I can do all my HR stuff totally on the app.

Nachteile:

I don't like how often I can't log in or out due to location malfunctions.

Hours of work

Vorteile:

How easy ti was to access how many hours of work I did that day or week.

Nachteile:

There is nothing I dislike about Paycom, its so easy to use.

Paycom- From Manual Processes to the Modern Age

Kommentare: Overall our experience with Paycom has been very positive. Like any new system it has not always been easy, and some days I have really wished that hitting a computer did make it work better. However, if you take time to understand the system, and really think through your processes to mold them to what Paycom is designed to do instead of trying to may Paycom fit into your old processes, it always works out.

Vorteile:

Paycom has been a massive change for my company. In January of 2019, we switch from a paper-driven, multi-system segmented way of running our HR and Payroll departments to Paycom, and we will NEVER go back! I worked with my team as well as Paycom's implementation team to get the system set up and then in training our Management Team as well as our employees in how to effectively use Paycom. After some bumps in the road, our departments are running smoothly, and we cannot begin to tell you how much of our time we have gotten back in our days because of it. My favorite thing about the system is how intuitive it is. Once you understand how the Personel Actions Forms work, you can easily understand the Performance Discussion forms. The things you learn from those programs will help you know how to interact with the other modules as well. We also really appreciate how often they create, advertise, and then released new features for free. Things that our team use regularly now did not exist when we first rolled out the system. It has made a massive difference in how we manage our people-data and administer almost every HR and Payroll function and several other processes besides.

Nachteile:

The thing that we have struggled with the most is that the system is almost too customizable. Take a PAF (Personel Action Form), for example. On there is has an effective date feature that allows you to either back-date the pay-change or set it for a future date. We had been using that feature for months when an audit showed that the effective date was not working. When we contacted our Account Specialist, they said that they needed to "turn that feature on" before it would be working. There have been a few other features that we didn't know we needed to ask for them to be "turned on" and just assumed that they were.

A really good system a couple of short steps from greatness

Kommentare: The software is progressing nicely and is very easy to use. Customer care at the account level is very good. Direct customer service sometimes lacks skills, but part of that is due to the fact that there are so many new features and add ins being released right now that their customer service team seems a little behind the curve of indepth knowledge. Overall the stongest product on the market for small to medium sized companies.

Vorteile:

The UI and ease of use is at the top of the market. Large easy blocks and buttons to click on make daily use very easy. Reporting isn't perfect by at the top of everything I've used or seen so far.

Nachteile:

The system still hasn't caught up to how employees think about HSA's. Employees think of contributions to their HSA's in terms of how much comes out of each paycheck and not how much they want to contribute on an annual basis, but the tool forces them to look at it in a yearly format. The request is in and hopefylly they'll fix it soon, but it's there.

Full featured, very customizable - probably overkill for many

Kommentare: Painful to setup (lots of that was specific to our organization), but also a good exercise. Think things will be easier now that we are ending our very long and complicated setup phase.

Vorteile:

Focus on compliance. Very little it cant do, but some things are so tedious to get set up, that it ends up being impractical to actually exercise the software to its full capabilities.

Nachteile:

Not as easy to pay people different rates for different jobs or tasks. Creating and assigning shifts can be finicky and time consuming. It can do so much and is so customizable that sometimes even the support staff don't fully understand how it all works.

User Friendly System

Kommentare: Overall experience has been great. Any issues or questions we may have are quickly addressed and we have an extremely knowledgeable dedicated account specialist.

Vorteile:

Paycom software is very easy to understand and navigate. The modules are very comprehensive in terms of available features. The reporting feature allows you to pull information in a variety of formats. And the end-user has their HR information right at their finger tips which allows for easy access and updating information convenient.

Nachteile:

Paycom has annual price increases to the software that we use. We started with a certain price which has changed over time.

Paycom for employees

Kommentare: Overall I like Paycom very well. It allows you to keep up with your times, PTO hours, print off paystubs, and request vacation days all from your phone. No more filling out paperwork and worrying about it getting lost. Everything can be done from the app on your phone.

Vorteile:

It's easy to clock in and out for your shift. You can clock in and out straight from the app on your phone. No more waiting in line at the time clock, no codes to remember, no fingerprints, just a quick tap of your phone.

Nachteile:

It can be difficult to make a correction on your in and out punches sometimes. You have to wait on approval for time corrections.

Paycom Overall Review

Kommentare: It's helped solve a lot of on boarding process problems. It's helped simplify the process of a new hire since on boarding is now mainstreamed through Paycom. We did have a hiccup once with our W2's not being correct and have had to go back and fourth with the company on a few things. The software overall is awesome. I think the issues lie within the back end on the company.

Vorteile:

How easy it was to learn and catch on to things within the system. The neat features and wizards in place to help set things up.

Nachteile:

Sometimes when I reach out with a question to our rep, the rep doesn't read my email thoroughly to understand what I am asking so sometimes I have to repeat myself or word something differently.

Paycom excels for Employee Self-Service and Small HR Teams

Kommentare: Our business evolves on a monthly basis and Paycom has assisted us in ease of changes. We have realized many benefits through employees taking charge of their self-service, most recently the new hire on boarding experience through Self-On boarding.

Vorteile:

Paycom allows employees to take their data into their own hands (W4 changes, direct deposit, address changes and more) allowing HR teams to focus on more strategic initiatives for their business.

Nachteile:

Some functionality does not fit our business model.

Easy to Use

Kommentare: Overall, I love paycom. I highly recommend it, it's detailed, easy to use and efficient.

Vorteile:

I like that paycom is very user friendly and easy to use. It makes approving time cards and leave very easy. It's also helpful in tabulating leave. I love that I'm able to see how much leave I'll have by a future date. I love the web page and mobile feature, this is extremely helpful when approving time cards remotely. The kiosk clock in makes it easy for my staff to sign (with their four digit employee ID) in easily instead of signing in through the website login. My staff love that they can see their hourly rate in paycom, update their direct deposit, change their benefits and see a "sample check" of how much they'll get paid.

Nachteile:

The only thing I don't like about paycom is that once an employee has resigned they still remain in your populated list of employees when you're reviewing timecards.

A HRIS System That WORKS!!!

Kommentare: In February of 2020, we were introduced to our Transitional Specialist and that was [SENSITIVE CONTENT HIDDEN]. WOW!! What an exceptional person and specialist [SENSITIVE CONTENT HIDDEN] is. From the first meeting/training to the last meeting/training, she was able to teach, explain and get back to us on questions quickly which was always above and beyond. [SENSITIVE CONTENT HIDDEN] was very clear on what she needed up front and was never hesitant to clarify things that were not clear to her. The one thing that stood out was the system that we had was not user friendly when it came to pulling certain information out to send to Paycom but that did not stop her from making it happen. Her work ethic was always professional and positive. Trainings were easy because she always took time to explain why each step was important as opposed to just click here and move on. Her note taking while training was happening impressed us because she never started a new training session each week without handling last week’s questions. She always had the items fixed or had the questions answered. [SENSITIVE CONTENT HIDDEN] is incredible not only on the trainings but she always gets back to our emails in a timely manner every time!! Turnaround time and getting straight answers from [SENSITIVE CONTENT HIDDEN] was so refreshing since our old system did not offer that. We are confident that the Paycom team all follow this policy. Paycom is a phenomenal HRIS system!

Vorteile:

In every aspect from payroll to recruiting to onboarding Paycom understands the importance of people's time. Paycom functions are quick and easy to use. The approval process from department to employee is simple and easy. The phone app is quick and employees do not have to spend time looking for what they need, everything is laid out in a clear manner. Applicant tracking is easy from start to finish. Our company also has the expenses part and for our team it is really easy to work from their phone and then submit. Payco definitely has many different components but each one is easy to use. This is a great investment because it is all at your fingertips. The last part is you don't have to get all the components at once you can customize the system to work for what is right for your company.

Nachteile:

So far I do not have any cons. I am impressed with how the company runs.

Paycom handles forms excellently

Kommentare: Paycom was the payroll service we used. They are trained to complete all the forms, calculations and procedures and do it correctly. The difficulty of the operation lies in taking on the heavy lifting of processing our salary so that I can focus on building my company. We transferred from ADP to Paycom and the decision was absolutely the right one. I wanted to be treated like I was local and not like I was a number or an abstract entity. Paycom fits the needs of a small business and meets the needs of a small business, thus meeting my requirements. Over three years of experience with Paycom has been rewarding for all involved. We have an excellent relationship and I feel that Paycom respects my employees' time, is efficient and professional at every opportunity. Paycom takes care of calculating, paying and filing payroll taxes, wages and computations, and does it successfully the first time.

Vorteile:

I researched the qualities of ease of use, cost and being a proven provider, plus I have to tell you that Paycom delivers on all fronts for my small business. Payroll runs in just a few minutes and if anything goes wrong, my representative communicates quickly and efficiently to prevent anything from intercepting our employees' payroll accurately and on time. Paycom is a security and law focused kind of company, knowing this makes me feel comfortable that security is a priority, just like for our restaurant, it's important to them.

Nachteile:

My rep discussed the readability of the reports with me at the beginning of 2017 and immediately my concerns were addressed and resolved. If you give Paycom good reviews, they fix the problem right away.

Struggling to get support

Vorteile:

Paycom seems to have a large amount of offerings that could support many different areas of HR. If you know systems at all, it can be pretty straightforward to navigate. As a user, it's easy to log into the app and to request time off.

Nachteile:

We are really struggling to get any support or our questions answered. In 6 months, we have had three different account specialists and have had no transitions between them. The only way we know we have a new one is by looking at our Help section of the system. We have had ongoing requests for almost two months with little updates. We have tried to escalate to team leads and have not received much communication. My latest question was responded with "If you are needing immediate assistance with these items, I would recommend that you go ahead and call in to the main line at 800.580.4505 and any member of the team will be able to assist you." after I asked for an update when I hadn't heard back from our account specialist in 12 days. We've even tried to call into the main line only to be hung up on, disconnected, or told they would look into it with no response back. We don't feel this is typical based on other reviews and talking to other organizations. We just want to know why we can't get the same level of support or even a response.

A bit pricey and several fees but a solid product

Kommentare: Using Paycom is a pretty good experience overall. Other than being charged quite a lot in fees and charges and having to reach out to support with complex issues it is a pretty easy software to use and maintains payroll records quite well.

Vorteile:

There are great reports that are already included by default Strong report customization options Useful payroll review functionality

Nachteile:

Occasionally clunky and cumbersome customer support Quite expensive Several fees for basic tasks

Paycom, good but could improve one big thing.

Kommentare: Its a great software, If I were to own my own company and were looking at Payroll solutions, Paycom would be among the top 3 I consider. Paycor is even worse, so It should be good to know that yours is better than your competition. It does what it is supposed to do ,so, aside from some much needed functionality/interface improvement Its a great experience.

Vorteile:

The ease of access and filling out onboarding documents upon first hire. It seems secure as well. An effective way to submit various schedule requests, that is, once the average user finally figures it out. The Mobile app is pretty easy to access and can be very useful. The quick response from the Admins.

Nachteile:

Web Time Sheet (Read Only), this is Blocky and slow when submitting a punch change request. Greater efforts could be made with a user friendly experience in mind. When I first used it, It was confusing and choppy. The visual appeal is lacking with the format. Besides that, its great.

Paycom

Vorteile:

Hourly employees can update their timecard through a punch change request option. This puts total responsibility back onto the employee for corrections rather than relying on supervisors to update. Supervisors only need to approve the request rather than complete the change.

Nachteile:

Monthly changes to software sometimes create more work than reduce it. Paycom talks about "Best Practices" and "Efficiency" but then makes changes that reduces efficiency.

Paycom, my HR Department

Kommentare: None of the payroll companies I have used in the past even compare to Paycom. The dedicated specialist is very important to me and I can speak to them with any questions. With the other companies, my payroll account never seemed to be important or big enough with them and I was never able to get the help I needed. With that said, this made a situation where I had to figure everything out and make sure my filings were correct and on the correct forms. One thing I do not want to do is get messed up with payroll taxes. The other companies didn't seem to care if I was compliant and I never had a good relationship to rely on with their specialists. The costs associated with Paycom are also better than any of the above listed companies. Overall, Paycom is my HR Department and I am very satisfied.

Vorteile:

The ease of use is the single best quality of this company. My payroll processing time has never been as effiecent or organized in my 18 years of having my business. I am on the site weekly and am very glad that I can process my payroll in a few minutes. I have w2 employee’s and 1099 contractors that I pay through my company. Having a tool that is easy saves me time and thus saves me money. The greatest asset that Paycom offers is their friendly and knowledgeable staff. I would be lost without my specialist. She is amazing. Once the payroll is complete, the reports are very easy to use and run so that I can keep track of all my expenses.

Nachteile:

Based on my experience over the last 5 years of using Paycom, my specialist ensures that I have no cons associated with my service. She is great.