--- description: Detaillierte Informationen über Lime Connect zu Benutzerfreundlichkeit, Funktionen, Kosten, Vor- und Nachteilen aus verifizierten Nutzer-Erfahrungen. Lies Ratings & Bewertungen und entdecke ähnliche Tools dank Capterra Austria. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Lime Connect Kosten, Erfahrungen & Bewertungen - Capterra Österreich 2026 --- Breadcrumb: [Startseite](/) > [Chatbot Plattformen](/directory/31596/conversational-ai-platform/software) > [Lime Connect](/software/131558/userlike-live-chat) # Lime Connect Canonical: https://www.capterra.at/software/131558/userlike-live-chat Seite: 1 / 27\ Zurück: [Nächste Seite](https://www.capterra.at/software/131558/userlike-live-chat?page=2) > Lime Connect (ehemals Userlike) ist die führende deutsche Plattform für KI-gestützten Kundenservice, WhatsApp-Marketing und Messaging über alle Kanäle. > > Bewertung: **4.6/5** von 647 Nutzern. Top bewertet für **Weiterempfehlungsquote**. ----- ## Übersicht ### Wer verwendet Lime Connect? Über 10.000 Unternehmen aus Finanzsektor, Automobilindustrie, Stadtwerken, E-Commerce und Fertigung – u. a. Toyota, Nivea und Targobank – vertrauen auf Lime Connect, um ihre digitale Kundenkommunikation effizienter und kundenfreundlicher zu gestalten. ## Kurzstatistiken und Ratings | Metrik | Bewertung | Detail | | **Gesamt** | **4.6/5** | 647 Nutzerbewertungen | | Bedienkomfort | 4.5/5 | Auf Basis der Gesamtbewertungen | | Kundenbetreuung | 4.6/5 | Auf Basis der Gesamtbewertungen | | Preis-Leistungs-Verhältnis | 4.3/5 | Auf Basis der Gesamtbewertungen | | Funktionen | 4.5/5 | Auf Basis der Gesamtbewertungen | | Empfehlungsprozentsatz | 90% | (9/10 Weiterempfehlungsquote) | ## Über den Anbieter - **Unternehmen**: Userlike - **Region**: Cologne, Deutschland - **Gegründet**: 2011 ## Gewerblicher Kontext - **Startpreis**: $ 100,00 - **Preismodell**: (Kostenlose Version verfügbar) (Gratis Testen) - **Zielgruppe**: Selbstständig, 2–10, 11–50, 51–200, 201–500, 501–1 000, 1 001–5 000, 5 001–10 000, 10 000+ - **Bereitstellungen und Plattformen**: Cloud, SaaS, webbasiert, Mac (Desktop), Windows (Desktop), Linux (Desktop) - **Unterstützte Sprachen**: Bulgarisch, Chinesisch, Deutsch, Dänisch, Englisch, Finnisch, Französisch, Griechisch, Isländisch, Italienisch, Japanisch, Lettisch, Litauisch, Niederländisch, Norwegisch, Polnisch, Portugiesisch, Russisch, Schwedisch, Slowakisch, Slowenisch, Spanisch, Tschechisch, Türkisch, Ungarisch - **Verfügbare Länder**: Afghanistan, Albanien, Algerien, Amerikanisch-Samoa, Amerikanische Jungferninseln, Andorra, Angola, Anguilla, Antigua und Barbuda, Argentinien, Armenien, Aruba, Aserbaidschan, Australien, Bahamas, Bahrain, Bangladesch, Barbados, Belarus, Belgien und 208 weitere ## Funktionen - AI Copilot - Aktivitäts-Dashboard - Alarmfunktion / Benachrichtigungen - Alerts/Escalation - Anpassbare Vorlagen - Automatisiertes Routing - Autoresponders - Befragungs-/Umfragemanagement - Berichterstattung / Analyse - Berichterstattung und Statistik - CRM-Systeme - Chat / Messaging - Chatbot-Software - Dashboard Software - Datenvisualisierung - E-Mail-Management - Echtzeit-Chat für Kunden - Feedback-Management - Filesharing - Geotargeting - Human Handover - KI/Maschinelles Lernen - Kommunikationsmanagement - Kundenbetreuung - Kundendatenbank - Kundenerlebnis-Management - Kundenhistorie - Kundenspezifisches Branding - Lead-Qualifizierung - Live-Chat - Mehrsprachig - Mobiler Zugriff - Multi-Channel-Kommunikation - Multichannel-Datenerfassung - Negatives Feedback Management - Offline-Formular - Personalisierung - Proaktiver Chat - SMS-Nachrichtenversand - Third-Party Integrations - Transfer / Weiterleitung - Transkripte / Chatverlauf - Umfragen & Feedback - Verarbeitung natürlicher Sprache - Vorkonfigurierte Bots - Vorlagen-Management - Warteschlangenmanagement - Wissensbasis-Management - Workflow-Management ## Integrationen (35 insgesamt) - BigCommerce - Capsule - CentralStationCRM - Cloudflare - Dropbox Business - Freshdesk - GitHub - Google Analytics 360 - Help Scout - Highrise - HubSpot CRM - HubSpot Service Hub - JIRA Service Management - Jimdo - Jira ... und 20 weitere Integrationen ## Optionen für Kundensupport - E-Mail/Helpdesk - FAQ/Forum - Telefon-Support - 24/7 Live-Support - Chat ## Category - [Chatbot Plattformen](https://www.capterra.at/directory/31596/conversational-ai-platform/software) ## Ähnliche Kategorien - [Live-Chat Software](https://www.capterra.at/directory/30797/live-chat/software) - [CCM-Software](https://www.capterra.at/directory/31002/customer-communications-management/software) - [Kundenservice Software](https://www.capterra.at/directory/22/customer-service/software) - [Online CRM Systeme](https://www.capterra.at/directory/30072/online-crm/software) - [Kundenzufriedenheit Software](https://www.capterra.at/directory/30541/customer-satisfaction/software) ## Alternativen 1. [Slack](https://www.capterra.at/software/135003/slack) — 4.7/5 (24071 reviews) 2. [LiveChat](https://www.capterra.at/software/62194/livechat) — 4.6/5 (1719 reviews) 3. [LiveAgent](https://www.capterra.at/software/102188/liveagent) — 4.7/5 (1758 reviews) 4. [Tidio](https://www.capterra.at/software/144040/tidio-chat) — 4.7/5 (590 reviews) 5. [Zendesk Suite](https://www.capterra.at/software/164283/zendesk) — 4.4/5 (4076 reviews) ## Nutzerbewertungen ### "Absolutely wonderful\!" — 5.0/5 > **Coty** | *12. September 2019* | Einzelhandel | Empfehlungsbewertung: 10.0/10 > > **Vorteile**: Userlike is an awesome chat platform\! We have started using this after transferring from a different live chat platform that had little to no features. Userlike gives us the options to live chat on Messenger, Whatsapp, and so many more\! Userlike also helps build customer relationships by helping remember previous customers and conversations\! > > **Nachteile**: There hasn't been one feature that I have not liked by using this platform. Everything has been absolutely wonderful\! > > Overall, Userlike has helped us grow as a business by creating a customer relation with each and every customer to help make them feel twice as special as we ever could\! ----- ### "Amazing Customer Service Experience with Userlike" — 5.0/5 > **Mohamed Salah** | *1. Februar 2023* | Unternehmensberatung | Empfehlungsbewertung: 8.0/10 > > **Vorteile**: Userlike is a great tool for providing customers with quick and efficient support. Its ease of use and comprehensive features make it a great choice for any customer service team. > > **Nachteile**: Although Userlike is easy to use, I have sometimes experienced some delays in getting responses from the customer service team. However, when I do get a response, it is usually helpful and satisfactory. > > Overall, my experience with Userlike has been positive. The customer service team is friendly and knowledgeable, and the features are comprehensive and easy to use. I would highly recommend this tool to any customer service team. ----- ### "Good solution but I regret my choice" — 2.0/5 > **CEDRIC** | *3. Jänner 2025* | Geschäftsbedarf & -einrichtung | Empfehlungsbewertung: 4.0/10 > > **Vorteile**: Easy to use, many features, Userlike helped us to improve our sales > > **Nachteile**: For the manager reading past chats is difficult or impossible. The CSV export of chats is almost unreadable, and reading on the back office is complicated because you cannot read the conversations one after the other, you have to constantly go back and you no longer know where you are. I reported this problem to the userlike teams several times, but it does not seem to be a priority for them. No call back feature. So we we are thinking of changing Userlike because we do not want a different chat solution and call back solution, that would be too complicated to manage ----- ### "beautiful real-time chat software developed on web and mobile" — 5.0/5 > **Brayan Agostinho** | *24. Mai 2018* | Empfehlungsbewertung: 10.0/10 > > **Vorteile**: Userlike is a beautiful real-time chat or live chat software ideal for customer services, where it offers multiple functions in a simple and easy way, making the software easy to use. You can use Userlike with just a few clicks from your website, ideal for communicating with customers, or where we can also always be updated with the widgets of your browser available in Google Chrome or downloading your mobile application to take it with us anywhere. . the interface is very comfortable and beautiful, fully customizable and easy to use to make the chats more efficient with predefined texts to chat with several clients at the same time. The most attractive feature of Userlike is its integration with other applications, ideal for several jobs. such as: Slack, salesfroce, pipedrive ... It also has enough documentation on its website where we can see everything that this software can do and where the language will not be a problem, since it is developed in several languages. > > **Nachteile**: It would be very difficult to say something negative about this software. It fulfills all its objectives. the only thing is that it offers a free version and a complete test of your program for 14 days, and if you want to hire these full services you must pay, and this service could be expensive for some people. ----- ### "Effective but a mobile app is a must." — 4.0/5 > **Abimbola** | *25. Juni 2018* | Unterhaltung | Empfehlungsbewertung: 9.0/10 > > **Vorteile**: Userlike has a clear and clean user interface, which affects my daily work experience as an helpdesk support officer positively. User like provides me with archives of my past communication with web visitors and this gives me a better idea of previous issues a particular visitor has had,this is especially helpful if the visitor is coming back to complain about an issue earlier addressed. User like provides my organizations support department with adequate online support whenever we need it and our customer care team has obviously learnt one or two things from them over the last two year period. > > **Nachteile**: Lack of a mobile app. Has made it difficult working from home.I will like to be able to multi-task during times when I am responding to our customers while working from home(weekends). However this isn't the case,as I must be on sit with my pc whenever I am to use User like. ----- Seite: 1 / 27\ Zurück: [Nächste Seite](https://www.capterra.at/software/131558/userlike-live-chat?page=2) ## Links - [Auf Capterra anzeigen](https://www.capterra.at/software/131558/userlike-live-chat) ## Diese Seite ist in den folgenden Sprachen verfügbar | Sprache | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fi | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | ko | | | nb | | | nl | | | nl-BE | | | pl | | | pt | | | pt-PT | | | sv | | | tr | | ----- ## Strukturierte Daten