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Vorteile:

Easy to use, easy to explain to co workers as well as clients.

Nachteile:

I've had clients try to reply to the text to cancel, and that doesn't work. I cannot find a place to process customer receipt or printing a list of their past appointments.

Bewertungen zu BookSteam

Durchschnittliche Bewertung

Benutzerfreundlichkeit
4,7
Kundenservice
4,8
Funktionen
4,5
Preis-Leistungs-Verhältnis
4,6

Weiterempfehlungsquote

9,2/10

BookSteam hat eine Gesamtbewertung von 4,7 von 5 Sternen basierend auf 103 Nutzerbewertungen auf Capterra.

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Nutzerbewertungen filtern (103)

Anastasia
Anastasia
President in USA
Verifizierter Nutzer auf LinkedIn
, 51–200 Mitarbeiter
Verwendete die Software für: 1-5 Monate
Herkunft der Bewertung

Booksteam is the BEST scheduling software out there! We tried two others but third time's a charm.

5,0 vor 6 Jahren

Kommentare: Booksteam completely streamlined our old-school manual signup process and is light years ahead of the competition (SignUpGenius in particular). We are now able to have customers sort classes by location/practitioner/modality and class instructors are issued tablets to mark who attended (and didn't). This saves us SO many hours of work each week, it's great!

Vorteile:

Booksteam is so versatile - customers can search by location, practitioner, class type, etc. And the reports it generates are very helpful in terms of tracking attendance, no-shows, and seeing trends develop over time. Also, I have to give a shout-out to customer support which is second to none. We had a LOT of questions when setting up the system, and I can honestly say there was not a single time they did not reply quickly and concisely (usually within a 2-hour window; sometimes as quickly as 5 minutes). This is a HUGE step up from the customer support at the two other scheduling services we tried.

Nachteile:

I would just say that the setup process (particularly for multiple practitioners across several locations) takes a loooooong time. But I think it would with any software that has as many capabilities as this one. Once the setup is done, though, the hours it will save you in the future make it all worthwhile!

Dave
Admin in Kanada
Kunst & Handwerk, 11–50 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Herkunft der Bewertung
Quelle: SoftwareAdvice

In Betracht gezogene Alternativen:

Perfect booker for our business

5,0 vor 5 Monaten

Kommentare: As an archery classes business, we have found Booksteam to be an incredibly useful tool for managing our appointment scheduling.

Vorteile:

The software is user-friendly and has streamlined our booking process, making it easy for our clients to schedule and manage their archery class sessions. The platform allows us to customize our availability, set up recurring appointments, and send automatic reminders, which has helped reduce no-shows. Additionally, the ability to accept online payments through Booksteam has greatly improved our operational efficiency. Overall, we highly recommend Booksteam for any business in need of reliable appointment scheduling software.

Nachteile:

There is really nothing that we dislike about Booksteam so far, it's been great!

Jason
Teacher in Kanada
Verbraucherdienste, 2–10 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung
Quelle: SoftwareAdvice

Course registration app

5,0 vor 2 Monaten Neu

Vorteile:

Setting up class and course schedules is super easy. Handling invoices and payments isnt a headache anymore.

Nachteile:

I know its not possible to have everything but I wish they made an api available for integration with other services.

Cang
CEO in USA
Sport, Selbstständig
Verwendete die Software für: 6-12 Monate
Herkunft der Bewertung

Missing features, some broken

3,0 vor 5 Jahren

Kommentare: App doesn't work well on Android. Customers unable to book their families/children while using packages, and because the kids don't have email addresses I have to use their parent's email, but I am not allowed to create accounts with the same email. Interface is confusing. The list of clients on a given class on the calendar has lots of buttons, I don't know what they do. Those buttons respond slowly. For some reason sometimes the visits are properly deducted from package, sometimes not. I think if the customer booked it themselves, it is, but if I added them manually it is not. But I had to figure this out. Nobody told me. It's pretty bad

Vorteile:

Inexpensive, responsive customer service

Nachteile:

Not good for clients who are children or families with children

Roger
Doctor in Kanada
Gesundheit, Wellness & Fitness, 11–50 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung
Quelle: SoftwareAdvice

This booking app rocks!

5,0 letzten Monat Neu

Vorteile:

The fact that it's like having a super organized assistant that keeps our appointments in check for only $20!

Nachteile:

If you need online scheduling for your business, look no further! Easy to setup, ton of features, online payments and invoices and they don't charge an arm and a leg. After trying about five different software, booksteam was the best value for us.

Jake
Sales and support in Kanada
Gesundheit, Wellness & Fitness, 11–50 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung
Quelle: SoftwareAdvice

Cpr class booking app

5,0 vor 5 Monaten

Vorteile:

We've been using Booksteam for our class scheduling needs, and we've been really impressed with its functionality. The user interface is clean and intuitive, making it easy for both me and my staff to book and manage our CPR class sessions. One feature that I particularly appreciate is the ability to set up recurring classes, which saves me a lot of time for regularly scheduled sessions.

Nachteile:

We would love to have an iOS app, but it's ok as Booksteam automatically loads to the mobile version in Safari

Antwort von BookSteam

vor 5 Monaten

Thank you for your feedback Jake!

Diana
RMT massus in Kanada
Gesundheit, Wellness & Fitness, 2–10 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung
Quelle: SoftwareAdvice

Awsome booking tool

5,0 vor 5 Monaten

Kommentare: Features like automated reminders, synchronization with personal calendars, and the ability to manage multiple therapists’ schedules keep the business running smoothly.

Vorteile:

Overall, BookSteam has enabled us to focus more on providing top-notch massages rather than managing the logistics of bookings and cancellations. It has become indispensable to our operations.

Nachteile:

The reporting functions could be more robust, but this is a minor issue compared to the overall efficiency we’ve gained.

Antwort von BookSteam

vor 5 Monaten

Thank you for your feedback Diana!

Imran
Imran
Team coordinator in Bangladesch
Verifizierter Nutzer auf LinkedIn
Informationstechnologie & -dienste, 51–200 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

In Betracht gezogene Alternativen:

Time-Saving Solution: Unlocking Efficiency with BookSteam

4,0 vor 12 Monaten

Kommentare: Overall, BookSteam is a reliable and user-friendly appointment scheduling software that simplifies the booking process for businesses and enhances the customer experience

Vorteile:

One of the standout features of BookSteam is its customizable calendars, manage staff availability, and offer online booking options for clients.

Nachteile:

Although BookSteam has a mobile app, the app lacks certain features and functionalities available on the web version.

Karen
Technician in Kanada
Verbraucherdienste, 2–10 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Herkunft der Bewertung
Quelle: SoftwareAdvice

Smooth scheduling

4,0 vor 2 Monaten Neu

Vorteile:

BookSteam has made our operations smoother and more professional. Highly recommended for any lash business!

Nachteile:

I would really like if I could setup a second reminder but that's not a deal breaker.

Polina
Admin in Kanada
Gesundheit, Wellness & Fitness, 2–10 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung
Quelle: SoftwareAdvice

I recommend booksteam

5,0 vor 2 Monaten Neu

Vorteile:

BookSteam has helped streamline our operations and improve customer satisfaction in our salon. Highly recommended for any salon looking to modernize their appointment system!

Nachteile:

Can't think of anything negative about this software at the moment. Will reassess in the future.

Debra
Owner in Kanada
Gesundheit, Wellness & Fitness, 2–10 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Solid scheduling software with easy to use features.

5,0 vor 2 Jahren

Kommentare: This system allows us to display many services and locations. It was easy to use and a reasonable price compared to others.

Vorteile:

So easy to use. Takes time to set up but clear and easy. Allows data management, booking different providers and locations.

Nachteile:

Really didn't find any flaws in the system. We have used several others.

Zoe
Business Owner in USA
Gesundheit, Wellness & Fitness, Selbstständig
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

Good product, excellent customer service/responsiveness

5,0 vor 5 Jahren

Kommentare: Overall my experience has been excellent. Any software or billing issues have been addressed with fabulous service, attention to detail and efficiency. Many thanks for making this techno-moron very happy!

Vorteile:

Any time I have had an issue with the software, the response has been immediate and the communication has been stellar throughout the process of fixing, or adapting, the software for my use. I like the product and find it fairly easy to use.

Nachteile:

Some functions are not obvious or easy to find. I am a non-techy, so the 'treat me like I'm 4 years old' approach from any software works a treat for me!

Heather
CEO in USA
Gastgewerbe, 2–10 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

Best Booking Software Ever!

5,0 vor 5 Jahren

Kommentare: This software saves so much time on so many things. I used to have to contact workers to see who would be available for a job. Then I would have to enter all of the client info into Quickbooks, import the Quickbooks info into my scheduling software. No MORE! On Booksteam staff can modify and set their own hours. Clients book them and the staff receives all the info they need for the job. My business can pretty much run itself now. I love this software. I have not found one like it yet.

Vorteile:

Pros Staff schedule themselves I can have multiple staff and locations Each staff and location can have different services and prices assigned to them Create an online store Promo codes Gift certificates

Nachteile:

There is nothing that I do not like about Booksteam. Booksteam is the best.

Tanya
Research Assistant in Kanada
Forschung, 2–10 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

Excellent Value

4,0 vor 5 Jahren

Kommentare: I use the program daily and overall it’s worked very well without any problems.

Vorteile:

We were looking for a scheduling program for our research office, after doing a lot of convoluted research online (the different companies don’t make it easy) I happily came across Booksteam. It meets all our requirements at a great price.

Nachteile:

Unfortunately, you cannot reorder the staff in the calendar view, there are staff I like to keep within view at the top of the calendar but there is no option to be able to do this.

Aida
Product Manager in Philippinen
, 1 001–5 000 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung
Quelle: SoftwareAdvice

Can save your time

5,0 vor 6 Jahren

Kommentare: Great software! Hope to continue to use this software, well done

Vorteile:

This software is the best for busy person, for their hectic schedule it can turn to save their time, this software is a online scheduling tool. Our clients can book online

Nachteile:

I cant say any problem with this software, the interface is really simple and nice. Amazing and helpful!

Don
Owner in USA
Personalbeschaffung & -besetzung, 2–10 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Herkunft der Bewertung

Great Experience

5,0 vor 7 Jahren

Kommentare: We have been using Booksteam for several months and so far it has worked really well for us. We are not their typical customer as we have a small Staffing Company and we use it to the candidates can schedule interviews themselves with the time slots we have available. It makes it really easy and convenient for us.

Vorteile:

Ease of use once you are working with it

Nachteile:

It can be a little confusing to set up. Some of the terms that were used when we set it up were not something we typically use.

Marissa
Concierge in USA
Fluggesellschaften/Luftfahrt, 51–200 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

Easy for holding records

5,0 vor 4 Jahren

Kommentare: Overall it was easy

Vorteile:

I liked that it easily formated information

Nachteile:

It didn't hit a lot of boxes on what we needed

Mackenzie
Business Owner in Kanada
Gesundheit, Wellness & Fitness, Selbstständig
Verwendete die Software für: 6-12 Monate
Herkunft der Bewertung

Amazing software

5,0 vor 4 Jahren

Vorteile:

This software is affordable and very useful!

Nachteile:

It does not have an app yet :( when they develop an app for it, it will become the BEST!

Lara
Admin in Kanada
Verbraucherdienste, 2–10 Mitarbeiter
Verwendete die Software für: 1-5 Monate
Herkunft der Bewertung

Convenient and Streamlined software

5,0 vor 6 Monaten

Vorteile:

One of the standout features of this software is its flexibility. It allows me to customize my availability based on my grooming staff's schedules, ensuring a seamless flow of appointments throughout the day.

Nachteile:

I believe it would be beneficial for booksteam to implement a payment gateway specifically designed for South African businesses. This would enable seamless online transactions and make the scheduling process even more convenient for both businesses and clients in South Africa.

Josh
Director of Marketing in Australien
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung
Quelle: SoftwareAdvice

Booksteam is fantastic

4,5 vor 8 Jahren

Vorteile:

Really easy to use, flexible and the support team are attentive and take feedback constructively to improve their product.

Nachteile:

Didn't like that you couldn't customize the colour scheme - but this has been recently added as a feature.

Mary
Customer Service Specialist in Kanada
Verbraucherdienste, 51–200 Mitarbeiter
Verwendete die Software für: 1-5 Monate
Herkunft der Bewertung

Easy to Use and Teach

4,0 vor 4 Jahren

Kommentare: So far my overall experience has been great. We had a time Zone glitch and they were able to fix it in a timely manner and informed us of once it was fixed.

Vorteile:

Easy to use, easy to explain to co workers as well as clients

Nachteile:

I have No cons for about the product at this time

Victoria
Manager in UK
Transport/Güterfrachtverkehr/Schienenverkehr, 11–50 Mitarbeiter
Verwendete die Software für: 1-5 Monate
Herkunft der Bewertung

Simple...

5,0 vor 5 Jahren

Vorteile:

This does exactly what it says on the tin - schedules appointments - save money because the slots that are booked are scheduled to what i need.

Nachteile:

Its just a simple software - no wow factor - you get what you pay for. Set up took a while.

Christine
USA
Verwendete die Software für: Nicht angeboten
Herkunft der Bewertung

Perfect for one person startups

4,0 vor 7 Jahren

Kommentare: As an Esthetician, I have found Booksteam to offer an extremely well priced book system. It's relatively easy to figure out although it might take a few tries to figure out the inner workings. It doesn't have everything that I was hoping for but it's absolutely adequate for business owners on a budget. Clients have sometimes complained about having to insert their credit card details everytime they book but, you can reassure them that their info is never saved and actually provides protection. I use Booksteam alongside Weebly.

Monica
USA
Verwendete die Software für: Nicht angeboten
Herkunft der Bewertung

Great Simple Software - Easy to Use, Not Very Versatile

4,0 vor 9 Jahren

Kommentare: Pros:
Easy to use
Offers lots of great features
Works with PayPal
Links with your personal calendar
Support responds quickly
Cons:
No promo codes for discounts
Calendar entries could be more customizable in the way they display information
Doesn't allow clients option to prepay or to pay onsite - must be set up one way or the other

Antwort von BookSteam

vor 9 Jahren

Hi Monica, thank you for your review and suggestions. Recently, we've added "Pay later" option where clients can now prepay or book and pay later. Hope that helps :)

Verifizierter Rezensent
Verifizierter Nutzer auf LinkedIn
Kosmetik
Verwendete die Software für: Nicht angeboten
Herkunft der Bewertung
Quelle: GetApp

booksteam solved my big scheduling issue

5,0 vor 10 Jahren

Kommentare: It was tough running small business and answering phone calls all the time, I could not concentrate on my work. After getting setup with BookSteam, my phone almost stopped ringing, I'm less irritated, more focused on work. Thanks.

Vorteile:

clients get email notifications and appointment reminders so they don't forget, calendar looks great, can add my other worker as a stuff member

Nachteile:

none so far, hopefully it'll continue like that