--- description: Detaillierte Informationen über eDesk zu Benutzerfreundlichkeit, Funktionen, Kosten, Vor- und Nachteilen aus verifizierten Nutzer-Erfahrungen. Lies Ratings & Bewertungen und entdecke ähnliche Tools dank Capterra Austria. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: eDesk Kosten, Erfahrungen & Bewertungen - Capterra Österreich 2026 --- Breadcrumb: [Startseite](/) > [Kundenservice Software](/directory/22/customer-service/software) > [eDesk](/software/137210/xsellco-helpdesk) # eDesk Canonical: https://www.capterra.at/software/137210/xsellco-helpdesk Seite: 1 / 4\ Zurück: [Nächste Seite](https://www.capterra.at/software/137210/xsellco-helpdesk?page=2) > Verkaufe mehr mit dem Help-Desk für E-Commerce. Zentralisiere Kundenanfragen aus allen Vertriebskanälen in einem verbundenen Dashboard. > > Bewertung: **4.4/5** von 71 Nutzern. Top bewertet für **Weiterempfehlungsquote**. ----- ## Übersicht ### Wer verwendet eDesk? Von Start-Ups bis zu Konzernen, hilft Xsellco Online-Händlern aller Größen, die Komplexität aus Multi-Channel-Kundenbetreuung zu entfernen, so dass du mehr Kunden schneller unterstützen kannst. ## Kurzstatistiken und Ratings | Metrik | Bewertung | Detail | | **Gesamt** | **4.4/5** | 71 Nutzerbewertungen | | Bedienkomfort | 4.4/5 | Auf Basis der Gesamtbewertungen | | Kundenbetreuung | 4.4/5 | Auf Basis der Gesamtbewertungen | | Preis-Leistungs-Verhältnis | 4.1/5 | Auf Basis der Gesamtbewertungen | | Funktionen | 4.2/5 | Auf Basis der Gesamtbewertungen | | Empfehlungsprozentsatz | 80% | (8/10 Weiterempfehlungsquote) | ## Über den Anbieter - **Unternehmen**: xSellco - **Region**: Dublin 4, Irland - **Gegründet**: 2012 ## Gewerblicher Kontext - **Startpreis**: $ 0,00 - **Preismodell**: (Kostenlose Version verfügbar) (Gratis Testen) - **Zielgruppe**: Selbstständig, 2–10, 11–50, 51–200, 201–500, 501–1 000, 1 001–5 000, 5 001–10 000, 10 000+ - **Bereitstellungen und Plattformen**: Cloud, SaaS, webbasiert - **Unterstützte Sprachen**: Deutsch, Englisch, Französisch, Italienisch, Spanisch - **Verfügbare Länder**: Afghanistan, Albanien, Algerien, Amerikanisch-Samoa, Amerikanische Jungferninseln, Andorra, Angola, Anguilla, Antigua und Barbuda, Argentinien, Armenien, Aruba, Aserbaidschan, Australien, Bahamas, Bahrain, Bangladesch, Barbados, Belarus, Belgien und 208 weitere ## Funktionen - Aktivitäts-Dashboard - Alarmfunktion / Benachrichtigungen - Alerts/Escalation - Auftragsmanagement - Automatisiertes Routing - Berichterstattung / Analyse - Berichterstattung und Statistik - CRM-Systeme - Call-Center-Management - E-Mail-Management - Engagement-Tracking - Feedback-Management - Inbox-Management - Kommunikationsmanagement - Kundendatenbank - Kundenhistorie - Live-Chat - Makros/Antwortvorlagen - Mehrsprachig - Multi-Channel-Kommunikation - Multichannel-Marketing - Priorisierung - Retourenmanagement - Review Management - Self-Service Portal - Service Level Agreement (SLA) Management - Third-Party Integrations - Umfragen & Feedback - Versand-Management - Visuelle Analytik - Warteschlangenmanagement - Workflow-Management ## Integrationen (24 insgesamt) - Adobe Commerce - AfterShip - Aircall - BigCommerce - Brightpearl - ChannelEngine - Gmail - Instagram - Linnworks - Meta for Business - Microsoft Outlook - Mirakl - PrestaShop - Rithum - ShipStation ... und 9 weitere Integrationen ## Optionen für Kundensupport - E-Mail/Helpdesk - FAQ/Forum - Wissensdatenbank - Telefon-Support - 24/7 Live-Support - Chat ## Category - [Kundenservice Software](https://www.capterra.at/directory/22/customer-service/software) ## Ähnliche Kategorien - [Kundenservice Software](https://www.capterra.at/directory/22/customer-service/software) - [Software für Qualitätssicherung für Kontaktcenter](https://www.capterra.at/directory/33415/contact-center-quality-assurance/software) - [Help-Desk-Software](https://www.capterra.at/directory/30008/help-desk/software) - [Kundensupport Software](https://www.capterra.at/directory/32315/customer-support/software) - [Kundenengagement Software](https://www.capterra.at/directory/30906/customer-engagement/software) ## Alternativen 1. [LiveAgent](https://www.capterra.at/software/102188/liveagent) — 4.7/5 (1753 reviews) 2. [Freshdesk](https://www.capterra.at/software/124981/freshdesk) — 4.5/5 (3408 reviews) 3. [Salesforce Sales Cloud](https://www.capterra.at/software/61368/salesforce) — 4.4/5 (18768 reviews) 4. [Zendesk Suite](https://www.capterra.at/software/164283/zendesk) — 4.4/5 (4072 reviews) 5. [LiveChat](https://www.capterra.at/software/62194/livechat) — 4.6/5 (1715 reviews) ## Nutzerbewertungen ### "Great System - used for a couple years" — 4.0/5 > **Russell** | *12. Dezember 2017* > > **Vorteile**: Multi Channel functionality and to be onboard with a growing company who are actively investing and improving the platform on a noticeable timescale... When we first started using the platform we thought it was great value and did a good job, although there were a few naff bits. However through feedback and their own growth the platform has grown to match all and now offer more features than the more renowned systems. ----- ### "Easy to use, effective, effecient" — 5.0/5 > **Jerry** | *29. August 2023* | Einzelhandel | Empfehlungsbewertung: 10.0/10 > > **Vorteile**: Best help desk software out there. Excellent automation, easy to set up, good reporting, able to integrate to all channels, multi-language support, > > **Nachteile**: Nothings comes to mind as eDesk solves all our needs > > Utilize for all customer support uses. Saves time and allows for small support team. ----- ### "eDesk Review: Poor Communication and Overbilling Issues" — 1.0/5 > **Frank** | *19. September 2023* | Einzelhandel | Empfehlungsbewertung: 0.0/10 > > **Vorteile**: It centralized our messages and the AI feature, although extremely limited by comparison to most other program's, did organize our inbox somewhat automatically. > > **Nachteile**: Glitchy check out, I was shopping their website one day, and decided to come back to it the next day. I did not realize I had their more expensive program in our "cart" as I was now on a new tab. When I went to check out the program most fitting for us, it checked out both services which we didn't know until several days laater. > > As the CEO of a small business, I regretfully have to advise others to steer clear of eDesk based on our experiences.Multiple Plans Added to Cart:The very first problem arose during the checkout process. We had initially placed the Professional plan into our cart but reconsidered and chose the Performance+ plan the following day. However, the checkout process didn't give us a chance to review our cart, and we were unknowingly billed for both plans.Customer Service's Misstep:During the setup, we sought assistance through eDesk’s customer support feature. The customer service representative informed us that we were running two plans simultaneously and offered to remove one. Assuming it was a system glitch possibly related to a trial we used previously, we agreed. To our surprise, they removed the less expensive Performance+ plan that we had intended to use.Misleading Ticket Counts:Adding to the confusion, eDesk claimed that we had 130 support tickets when we actually had no more than 5. They used this claim to justify not allowing us to switch to the more suitable Performance+ plan. After a strenuous review of the Json file ourselves, it became clear that their ticket count included emails processed even before we had an eDesk account.Lack of Accountability:When we confronted eDesk's Customer Success Manager, about these egregious errors, they stated that they had no understanding of how their own billing or ticket system works or ticket system works. ----- ### "Great chat support" — 5.0/5 > **Verifizierter Rezensent** | *4. Februar 2022* | Konsumgüter | Empfehlungsbewertung: 10.0/10 > > **Vorteile**: Clean easy to use User Interface, snap shot view, grouping priority messages based on smart AI messaging. > > **Nachteile**: Nothing to mention at present everything works as it should do. ----- ### "Has saved us time and money" — 5.0/5 > **Andrew** | *6. Dezember 2021* | Textilien | Empfehlungsbewertung: 10.0/10 > > **Vorteile**: Brings all customer queries from all platforms into a single mailbox. Templates are great and the system has saved us so much time. When I had a problem with messages not sending I contacted the chat and spoke to Aine whom was very helpful. > > **Nachteile**: There was an update and now the AI suggestions are difficult to select. You have to hover and try and select the response which can be tricky. In the past before the update you could click on the option easier. ----- Seite: 1 / 4\ Zurück: [Nächste Seite](https://www.capterra.at/software/137210/xsellco-helpdesk?page=2) ## Links - [Auf Capterra anzeigen](https://www.capterra.at/software/137210/xsellco-helpdesk) ## Diese Seite ist in den folgenden Sprachen verfügbar | Sprache | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Strukturierte Daten