--- description: Detaillierte Informationen über roommaster zu Benutzerfreundlichkeit, Funktionen, Kosten, Vor- und Nachteilen aus verifizierten Nutzer-Erfahrungen. Lies Ratings & Bewertungen und entdecke ähnliche Tools dank Capterra Austria. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: roommaster Kosten, Erfahrungen & Bewertungen - Capterra Österreich 2026 --- Breadcrumb: [Startseite](/) > [Hotelsoftware](/directory/20031/hospitality-property-management/software) > [roommaster](/software/13824/roommaster) # roommaster Canonical: https://www.capterra.at/software/13824/roommaster Seite: 1 / 6\ Zurück: [Nächste Seite](https://www.capterra.at/software/13824/roommaster?page=2) > roomMaster von InnQuest, eine All-in-One-Hotel-Property-Management-Software, der über 5.500 Hotels seit 1994 weltweit vertrauen. > > Bewertung: **4.3/5** von 129 Nutzern. Top bewertet für **Weiterempfehlungsquote**. ----- ## Übersicht ### Wer verwendet roommaster? Independent-Hotels und -Resorts mit 5 bis 5000 Zimmern. roomMaster ist sehr skalierbar von einem Feature-Standpunkt und einer Preisklasse mit benutzerdefinierten Paketen, um sich fast allen Bedürfnissen anzupassen. ## Kurzstatistiken und Ratings | Metrik | Bewertung | Detail | | **Gesamt** | **4.3/5** | 129 Nutzerbewertungen | | Bedienkomfort | 4.3/5 | Auf Basis der Gesamtbewertungen | | Kundenbetreuung | 4.2/5 | Auf Basis der Gesamtbewertungen | | Preis-Leistungs-Verhältnis | 4.2/5 | Auf Basis der Gesamtbewertungen | | Funktionen | 4.1/5 | Auf Basis der Gesamtbewertungen | | Empfehlungsprozentsatz | 80% | (8/10 Weiterempfehlungsquote) | ## Über den Anbieter - **Unternehmen**: Aspire Software Company - **Region**: Edmonton AB, Kanada - **Gegründet**: 1995 ## Gewerblicher Kontext - **Startpreis**: $ 150,00 - **Zielgruppe**: Selbstständig, 2–10, 11–50, 51–200, 201–500, 501–1 000, 1 001–5 000, 5 001–10 000, 10 000+ - **Bereitstellungen und Plattformen**: Cloud, SaaS, webbasiert, Windows (Desktop), Windows (On-Premise), Linux (On-Premise) - **Unterstützte Sprachen**: Englisch - **Verfügbare Länder**: Amerikanische Jungferninseln, Anguilla, Antigua und Barbuda, Aruba, Australien, Bahamas, Barbados, Belize, Bermuda, Britische Jungferninseln, Costa Rica, Dominica, Dominikanische Republik, El Salvador, Grenada, Guadeloupe, Guatemala, Haiti, Honduras, Jamaika und 18 weitere ## Funktionen - Abrechnung & Rechnungsstellung - Aktivitäts-Dashboard - Angebotsmanagement - Anmerkungen zur Reservierung - Berichterstattung / Analyse - Bestandskontrolle - CRM-Systeme - Dynamische Preise - GDS-/OTA-Integration - Gasterlebnis-Management - Gruppenreservierungen - Instandhaltungsmanagement - Kalenderverwaltung - Kanal-Analytik - Kommunikationsmanagement - Kundenbetreuung - Marketing-Automatisierung - Mitarbeitermanagement - Multi-Channel-Vertrieb - Multichannel-Management - Online-Buchung - Partnermanagement - Raten-Management - Raum-Inventar - Reservierung-Management - Reservierungs-Management - Third-Party Integrations - Verkaufspunkt POS - Zahlungsabwicklung ## Integrationen (8 insgesamt) - Amadeus - Hotelitix - QuickBooks Online Advanced - STAAH Channel Manager - Sage 50 Accounting - Seekda - Triptease - Windcave ## Optionen für Kundensupport - E-Mail/Helpdesk - FAQ/Forum - Wissensdatenbank - Telefon-Support - 24/7 Live-Support - Chat ## Category - [Hotelsoftware](https://www.capterra.at/directory/20031/hospitality-property-management/software) ## Ähnliche Kategorien - [Hotelsoftware](https://www.capterra.at/directory/20031/hospitality-property-management/software) - [Reservierungssoftware](https://www.capterra.at/directory/20032/reservations/software) - [Hotel Channel Management Software](https://www.capterra.at/directory/31615/hotel-channel-management/software) - [Channel Management Software](https://www.capterra.at/directory/30678/channel-management/software) - [Motel-Software](https://www.capterra.at/directory/32584/motel/software) ## Alternativen 1. [Cloudbeds](https://www.capterra.at/software/158839/cloudbeds) — 4.3/5 (341 reviews) 2. [Hotelogix](https://www.capterra.at/software/76374/hotelogix) — 4.4/5 (251 reviews) 3. [ResNexus](https://www.capterra.at/software/129392/reservation-nexus) — 4.8/5 (428 reviews) 4. [eZee Absolute](https://www.capterra.at/software/135751/ezee-absolute) — 4.6/5 (405 reviews) 5. [Sirvoy](https://www.capterra.at/software/103570/sirvoy-booking-system) — 4.7/5 (301 reviews) ## Nutzerbewertungen ### "RoomMaster Anywhere is definitely a great option for smaller boutique size properties" — 5.0/5 > **Traci** | *2. August 2022* | Gastgewerbe | Empfehlungsbewertung: 10.0/10 > > **Vorteile**: It is very easy to use, having the ability to access from home without having to go through the VPN networks and having connection issues. Especially if the property is down\! > > **Nachteile**: I think the reporting should be more detailed. Coming from another larger branded hotel I was accustomed to customizing reports easily to get more pinpointed information. > > I definitely would recommend it to smaller size hotels, I am not sure how it would work on a property with in excess of 50 rooms. ----- ### "Room Master Feedback" — 4.0/5 > **Jessica** | *7. Oktober 2025* | Gastgewerbe | Empfehlungsbewertung: 5.0/10 > > **Vorteile**: It is a good, organized system. I like that I can make rules to ensure we don't oversell the hotel\! The specific reports are very nice\! > > **Nachteile**: Sometimes it doesn't tell you that you will be oversold until you okay the reservation. If the system is having difficulties, it will shut down often throughout the day. > > Room Master has its good and bad days. It will shut down on you sometimes. It will give you wrong information sometimes. It is a nice system but could use many improvements but also doesn't need much to improve\! If you can work around the quirks, then it is a good system for you\! ----- ### "A terrible solution for vacation rental properties and a company that lacks integrity." — 1.0/5 > **Joanna** | *26. September 2022* | Gastgewerbe | Empfehlungsbewertung: 0.0/10 > > **Vorteile**: There were no positives to this software- its archaic and has not been updated in 20 years > > **Nachteile**: Unfortunately we were given misinformation and Innquest is refusing to accept responsibility. If you are a hotel this might be great for you (aside from their cloud product being archaic and extremely tedious). If you are a vacation rental please know that cleaning fees or add on packages will have to be charged in a separate manual payment and they will not let you know this when you are signing up for their product. > > Sad to have to write this review as we gave innquest every opportunity to turn this sour experience around. Prior to signing up with innquest in July 2022 were assured the entire payment amount would be charged to our credit card processor when our guests booked a reservation. This includes our housekeeping fee and any add on packages our guests purchase for their vacation rental stay. Prior to signing up we emphasized that we needed the entire payment charged (what guests are billed when they book including the housekeeping fee) several times with Chris Rios. Chris went onto our current booking engine (that also charges the full amount including the cleaning fee and any packages that they added on) and after reviewing it said that it would be no problem. We also told him the only reason we were going with Innquest is that the new synxis booking engine we were planning on using needed a separate PMS system as the synxis PMS is not capable of automatically charging payments. I let him know that I had zero interest in charging ANY payments manually. We were given no access to the software until the day before going live. The day before. This was also over a month after we signed up. It was then we were told Chris Rios made a mistake and that cleaning fees and any add ons could not be charged automatically with innquest and would have to be manual payments. They are now refusing to refund is the $595 “set up fee” in spite of their product not being as advertised. ----- ### "Always Helpful\!" — 5.0/5 > **Mary** | *14. Oktober 2025* | Gastgewerbe | Empfehlungsbewertung: 7.0/10 > > **Vorteile**: How very nice and helpful everyone is\! Alway respectful and patient\! Thank you for all of your help for 2025\! > > **Nachteile**: Sometimes we would not get the best TECH support based on incomplete information. Such as; losing rate information, or a long journey to learn how to apply codes. > > This was only my first time as General Manager using Room Master; I needed a lot of help\! The tech department was very helpful and patient with me\! ----- ### "RoomMaster continues to get better" — 5.0/5 > **Randi** | *14. Dezember 2023* | Gastgewerbe | Empfehlungsbewertung: 9.0/10 > > **Vorteile**: RoomMaster has a very intuitive interface and is easy to learn. It has many features that make it easy to isolate availability by room type and date, and the Quick Room display makes it simple to see rooms available for Walk-In as well as rooms set to depart or arrive. The ability to customize confirmation and marketing letters with many different runtime variables has made our job at the front desk much easier when communicating policies and other information. > > **Nachteile**: The cloud version has proven to be a bit buggier than the previous version, and we experience frequent episodes of "reconnecting" to the network which paralyzes the system - inconvenient when in the middle of making reservations. Our integration with Flexkeeping has improved tremendously since implementing it two years ago; however, sometimes our clean rooms are spontaneously marked dirty and we haven't been able to figure out what causes that. ----- Seite: 1 / 6\ Zurück: [Nächste Seite](https://www.capterra.at/software/13824/roommaster?page=2) ## Links - [Auf Capterra anzeigen](https://www.capterra.at/software/13824/roommaster) ## Diese Seite ist in den folgenden Sprachen verfügbar | Sprache | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Strukturierte Daten