JIRA Service Management Erfahrungen

Hands down - das beste IT Projektmanagement Tool

Kommentare: In meinen Augen gibt es kein besseres Tool für ein sauberes Projektmanagement, in dem alle Bereiche dargestellt werden können.

Vorteile:

Es integriert sich nahtlos in den Alltag eines IT Projektmanagers, ist perfekt für die jeweiligen Prozesse anpassbar und bietet unzählige hilfreiche Features

Nachteile:

Manche Integrationen sind etwas kompliziert aber wenn man sich damit beschäftigt ist alles realisierbar

Jire Sercive Managment Allroundtool für Helpdesk

Vorteile:

Es ist sehr übersichtlich, auch wenn man bisher keine Erfahrungen hatte, sind die Funktionen schnell gelernt und erklären sich fast von alleine.

Hilft uns die Tickets unserer Kunden zu verwalten

Vorteile:

- Tickets können den zuständigen Kollegen zugewiesen werden- es kann im Ticket mit dem Team als auch mit dem Kunden kommuniziert werden

Nachteile:

- eine Integration zu MS Teams wäre wünschenswert

Kompliziert und leider Industriestandard

Vorteile:

Anlegen von Sprints, Tickets, epics, Releases. Aufbauen eines Backlogs. Sprintplanung und Durchführung mit Sprint boards. Rudimentäre Sprint Statistiken. Perma-URLs für Tickets und Epics. Integration zu Confluence ist okay.

Nachteile:

Man muss eine Skriptsprache für die erweiterte Suche lernen. Es gibt keinen Projektexport. Konfigurierbarkeit ist (wahrscheinlich) verfügbar, aber man findet sie nicht. Benutzerfreundlichkeit ist mittel mit gefühlt 100 Buttons überall.

Kenne kein vergleichbares Tool am Markt

Vorteile:

Gängiges und intuitives Tool. Kenne kein vergleichbares am Markt.

Nachteile:

Ich finde es sehr intuitiv zu nutzen und hatte auch ohne Schulung keine Probleme im Umgang.

Auf den ersten Blick einfach

Vorteile:

Man ist schnell fertig mit dem Setup und kann direkt loslegen. Die Tickets werden übersichtlich aufgelistet.

Nachteile:

Wenn man komplexere Zusammenhänge erfassen will, offenbaren sich einige Tücken des Programms.

We track incoming work with Jira Service Management

Kommentare: I prefer Jira Service Management because it is very similar to Jira software; If you are familiar with Jira software, you will have no problem using this one. Concise but effective.

Vorteile:

First of all, Jira allows us to manage customer support requests in an organized way. They can be tailored to individual squads and relatively easily monitored. All relevant details can be stored in one location in a Jira request. Jira is an easy-to-use tool and request tracker for teams, with features including customizable dashboards, access permissions, and time/effort monitoring.

Nachteile:

Inadequate translation of Jira Service Management into other languages is one of its biggest drawbacks, as it results in an unnatural hybrid between English and the selected language.

Jira used by a system engineer

Kommentare: Overall, JIRA Service Management is powerful and customizable, but has a complex setup, steep learning curve, and can be costly.

Vorteile:

Seamless JIRA integration, customizable workflows, advanced automation, user-friendly interface, robust reporting, scalable, SLA management, and extensive third-party integrations.

Nachteile:

Complex setup, expensive for small teams, slower with large data, steep learning curve, and overwhelming customization for non-tech users.

Great sofware and easy to use

Kommentare: The customer portal is easy to use, Customers can submit requests, track ticket statuses. Automation and integration with other software is helpful

Vorteile:

Automation ability to streamline a number of tasks, tickets management

Nachteile:

Reporting and dashboards needs some improvement and ability to customize will help

Jira is a good tool but need to know the limitation

Kommentare: The ITSM offers a high-quality service and a competitive price compared to other tools. However, it requires a skilled implementation partner for a successful deployment. This tool also needs ongoing support and maintenance to ensure optimal performance. It is not advisable to rely on a short-term professional service during deployment without continuous support/improvement.

Vorteile:

Jira's ITSM module is user-friendly and intuitive. You don't need much training to master it. One of the features I appreciate most is the ability to mention other people with @ in the comment section and keep them updated on the ticket status.

Nachteile:

The IT asset management module is very complex and requires a lot of configuration to enable the basic features. The out of box feature in this module was not useful for my purposes. I had to set up the IT asset classes from the schema level, which was time-consuming and tedious.

Good but needs integrations to look better

Vorteile:

Managing projects in service management is easy & integrating various applications into it is seamless

Nachteile:

A bit confusing at first, roles seem jumbled at first glance & service management itself is a bit ugly when looking at it externally

Jira Service Desk Management

Kommentare: Overall I have been using Jira Service Mangement for 6 years and I love finding about new features and integrations.

Vorteile:

I like the analytics and incident management part of the Jira service desk management and of course the ease of locating tickets and updating them.

Nachteile:

I feel like JQL is necessary for important searches which not everyone has experience with.

Top of the market

Kommentare: Overall, Jira has many integrations and way tu automate in-house processes. Second to none.

Vorteile:

Jira is standard of IT industry for managing effective development and connecting it to other teams in the company.

Nachteile:

Jira can be sometimes complicated which is expected considering the amount of feature it needs to handle complex business processes.

Review from a user

Vorteile:

JIRA is the most useful tool for my remote team. I love that I get a bird's eye view of the items and statuses of what my team is working on. I am able to get a quick summary of the items that will make this month's sprint. It also makes collaboration easier as the system promotes ownership, accountability, and progress.

Nachteile:

I wish we can assign more than one user to a card or assign a whole team.

The best tool for Helpdesk which works seamlessly with Jira

Kommentare: My team enjoys this tool a lot and we surely feel this is the most suited tool for the workflow we have. Highly recommend for helpdesk in IT

Vorteile:

Works so well with a support email ID to collect client helpdesk issues, and even link them to development (IT project) tickets

Nachteile:

Perhaps the dashboards can be easier and more insightful, for checking workload, number of issues managed per staff member etc

JIRA Service Management has simplified our ticket management and improved team communication.

Vorteile:

The customizable workflows and easy integration with other systems are huge benefits.

Nachteile:

The user interface can be overwhelming for new users, and the learning curve is a bit steep.

JIRA keeps us on track

Kommentare: Overall, very happy with what we get from the JIRA platform. It's fast & intuitive to keep our teams aligned.

Vorteile:

I love using JIRA as a PM tool. It makes our ability to communicate laterally in the org much more streamlined.

Nachteile:

This may be more of an internal "how we implement" the tool, but crossing into other depts boards or tickets is a hassle since even viewing requires an access approval.

JIRA Service Management Review

Kommentare: Overall, usage of this tool helps a lot for task managment.

Vorteile:

What I like the most about Jira is the management of tasks. You can monitor real-time the tasks assigned to you and work on them.

Nachteile:

When you have lots of tasks it can be overwhelming to look but priority system can help manage and organize the tasks that was created.

JIRA : Hero of Project Management Tools

Kommentare: its a great experience using JIRA and I would recommend it to use .

Vorteile:

its workflow management - easy transition from one state to another .access management - restricting users from updating or configuring boards to avoid unintended confusions .bug tracking and user story creations - made my easy to track and progress in right direction .

Nachteile:

with my current usage of JIRA - nothing I dislike about JIRA - it does everything that I am asked to do .it

Good for Product Companies not so good for Support

Kommentare: It is a Jack of all trades, Jira can thrive in the right hands if you have for example a few teams working in a Nexus Framework or even lower tier Scrum/Kanban/Scrumban this tool has it all , you can setup Kanban boards within minutes , access structure can also be tailored to fit a specific team need , whether it is to give full permissions to a developer or tech lead or just read access to a stakeholder.My experience with Jira is a positive one however I only give it 8/10 for price and for utilizing it in SD Environments.

Vorteile:

Jira is a good tool , we used it mostly for Product Management based work due to it's easy to share and easy to grant access features I find it ideal in a Product based environment and that is where it shines best . (decent pricing , good collaboration , good reporting )

Nachteile:

At this price point , you have a lot of variety and the market becomes very competitive , you can go other options if you have a Support department for example , if money is no option than this can also fit that role , however the additional features that Jira offers I feel might be lost on support.Summary : Great for Product , Medium for Support

Jira Service Management

Vorteile:

Good tool for managing task progress in a project

Nachteile:

There's a learning curve associated with using Jira service management.

User Friendly Work Management Tool

Vorteile:

JIRA is very useful to use while compared to other tracking tools. It helps us to track the issues and progress assigned within the different teams. You can also filter the stories assigned to us that helps you monitor on track !

Nachteile:

I don't have any major dislikes about JIRA Service Management.

Best Software!!!

Vorteile:

User-friendly software, Navigate the software with ease.

Nachteile:

I could not thing I like least about JIRA Service Management.

Very Organized and Easy to User

Kommentare: Over experience is very good , once setup it very easy to use and track all issues.

Vorteile:

It is very easy to use even for a new person. Very easy to track tickets and Overall Project status. Easy to get notification and ticket assignment.

Nachteile:

When total number for ticket to be tracked is very high it feels little slow to respond. and also for non technical team it can be little tricky to setup initially.

IT Service Management correctly embedded into Jira

Vorteile:

Jira Service Management implements ITIL-based functions that work very well and are easy to implement for a company of any size.

Nachteile:

The learning curve for users used to working with Jira Software is important to keep in mind. Jira Service Management has some particular functionalities that are different from regular Jira Software projects.