---
description: Detaillierte Informationen über JIRA Service Management zu Benutzerfreundlichkeit, Funktionen, Kosten, Vor- und Nachteilen aus verifizierten Nutzer-Erfahrungen. Lies Ratings & Bewertungen und entdecke ähnliche Tools dank Capterra Austria.
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title: JIRA Service Management Kosten, Erfahrungen & Bewertungen - Capterra Österreich 2026
---

Breadcrumb: [Startseite](/) > [IT-Service-Software](/directory/30672/it-service/software) > [JIRA Service Management](/software/138769/jira-service-management)

# JIRA Service Management

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> JIRA Service Desk ist eine neue Service-Management-Software, die IT- und Business-Teams tatsächlich gerne benutzen.
> 
> Bewertung: **4.5/5** von 764 Nutzern. Top bewertet für **Weiterempfehlungsquote**.

-----

## Übersicht

### Wer verwendet JIRA Service Management?

Teams mit hoher Geschwindigkeit, die ihre Abläufe modernisieren möchten, indem sie Entwicklung und IT verbinden, außergewöhnliche Serviceerlebnisse bieten und schnell auf Veränderungen reagieren.

## Kurzstatistiken und Ratings

| Metrik | Bewertung | Detail |
| **Gesamt** | **4.5/5** | 764 Nutzerbewertungen |
| Bedienkomfort | 4.2/5 | Auf Basis der Gesamtbewertungen |
| Kundenbetreuung | 4.3/5 | Auf Basis der Gesamtbewertungen |
| Preis-Leistungs-Verhältnis | 4.3/5 | Auf Basis der Gesamtbewertungen |
| Funktionen | 4.5/5 | Auf Basis der Gesamtbewertungen |
| Empfehlungsprozentsatz | 80% | (8/10 Weiterempfehlungsquote) |

## Über den Anbieter

- **Unternehmen**: Atlassian
- **Region**: San Francisco, USA
- **Gegründet**: 2013

## Gewerblicher Kontext

- **Startpreis**: $ 20,00
- **Preismodell**:  (Kostenlose Version verfügbar) (Gratis Testen)
- **Zielgruppe**: Selbstständig, 2–10, 11–50, 51–200, 201–500, 501–1 000, 1 001–5 000, 5 001–10 000, 10 000+
- **Bereitstellungen und Plattformen**: Cloud, SaaS, webbasiert, Mac (Desktop), Windows (Desktop), Windows (On-Premise), Linux (On-Premise), Android (mobil), iPhone (mobil), iPad (mobil)
- **Unterstützte Sprachen**: Chinesisch, Chinesisch (traditionell), Deutsch, Dänisch, Englisch, Französisch, Italienisch, Japanisch, Koreanisch, Norwegisch, Polnisch, Portugiesisch, Russisch, Schwedisch, Spanisch, Tschechisch, Ungarisch
- **Verfügbare Länder**: Albanien, Angola, Armenien, Aserbaidschan, Australien, Belarus, Belgien, Brasilien, Bulgarien, China, Deutschland, Dänemark, Estland, Finnland, Frankreich, Georgien, Griechenland, Indien, Irland, Island und 33 weitere

## Funktionen

- Aktivitäts-Verfolgung
- Alarmfunktion / Benachrichtigungen
- Alerts/Escalation
- Asset Lifecycle Management
- Aufgabenmanagement
- Aufgabenmanagement
- Berichterstattung und Statistik
- Bildschirm teilen
- CRM-Systeme
- Content-Management
- Echtzeit-Chat
- Feedback-Management
- Genehmigungs-Workflow
- IT-Asset-Management
- IT-Reporting
- Inventarverwaltung
- Kapazitätsmanagement
- Konfigurationsmanagement
- Kontrolle des Genehmigungsprozesses
- Korrektur-Management
- Kundenbetreuung
- Leistungskennzahlen
- Mehrsprachig
- Mobiler Zugriff
- Multi-Channel-Kommunikation
- On-Call-Pläne
- Problem-Nachverfolgung
- Problemmanagement
- Projekt-Nachverfolgung
- Projektmanagement
- Real-Time Analytics
- Real-Time Monitoring
- Release-Management
- Remote-Monitoring und -Management
- Risikobewertung
- Self-Service Portal
- Service Level Agreement (SLA) Management
- Statusverfolgung
- Störfallmanagement
- Ticket-Management
- Verfolgen von Vermögensanlagen
- Veränderungsmanagement
- Volltextsuche
- Werkzeuge zur Zusammenarbeit
- Wirtschaftsprüfung-Management
- Wissensbasis-Management
- Wissensmanagement
- Workflow-Management
- Zugriffskontrollen / Berechtigungen
- Zusammenarbeit im Team

... und 32 weitere Funktionen

## Integrationen (98 insgesamt)

- 8x8 Contact Center
- Admin Tools for Jira
- Agile Poker for Jira
- Apwide Golive
- Asana
- Asset Management for Jira
- Asset Tracker for Jira
- Atlas CRM
- Azuqua
- Balsamiq
- BigGantt
- BigPicture
- BigQuery Connector for Jira
- Bitbucket
- Boomerang: Reminders for Jira Issues

... und 83 weitere Integrationen

## Optionen für Kundensupport

- E-Mail/Helpdesk
- FAQ/Forum
- Wissensdatenbank
- Telefon-Support
- Chat

## Category

- [IT-Service-Software](https://www.capterra.at/directory/30672/it-service/software)

## Ähnliche Kategorien

- [IT-Service-Software](https://www.capterra.at/directory/30672/it-service/software)
- [IT-Management-Software](https://www.capterra.at/directory/10001/it-management/software)
- [Help-Desk-Software](https://www.capterra.at/directory/30008/help-desk/software)
- [IT Asset Management Software](https://www.capterra.at/directory/30077/it-asset-management/software)
- [Issue Tracking Software](https://www.capterra.at/directory/30675/issue-tracking/software)

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## Nutzerbewertungen

### "Solid Tool For Managing Support Requests" — 5.0/5

> **Hameeda** | *16. März 2026* | Finanzdienstleistungen | Empfehlungsbewertung: 9.0/10
> 
> **Vorteile**: Easy to set up, integrates well with other Atlassian tools, and helps teams track issues quickly and more effectively.
> 
> **Nachteile**: Some advanced features are hard to configure without technical knowledge and the interface can feel cluttered

-----

### "Jira  - great tool" — 4.0/5

> **katie** | *11. März 2026* | Öl & Energie | Empfehlungsbewertung: 8.0/10
> 
> **Vorteile**: I like that Jira service management allows me to track IT projects and allocate work items to the developers working on the project.  There is a function that times stand ups which we hold each morning to discuss our work items.  If working in an agile framework  you can set Jira up to run your sprints , currently we work in 2 weeks sprint.
> 
> **Nachteile**: Quite hard to set up to start with but once the projects are set up it works well. There is a lot of admin work to add all the tasks however this would be the same as any project set up.
> 
> I now enjoy working with Jira service management now that I have been using this each day for the last year.  It is a great tool to spilt out work items and mange these each day using a kahban board , this shows easily what work items we have completed , that are in review/ready to start or in progress.

-----

### "Ticket Management and workload distribution in one place" — 3.0/5

> **Verifizierter Rezensent** | *8. November 2025* | Bankwesen | Empfehlungsbewertung: 6.0/10
> 
> **Vorteile**: JIRA Service Management allows all teams to get their service desk/team support tickets in one place and distribute workload efficiently. It's key for teams that work with agile methodologies or scrum.
> 
> **Nachteile**: Being able to customize everything is an amazing thing but it also requires a lot of training or external documentation to read and learn before taking action. We are always afraid of messing things up and affecting somebody else's issues or requests.
It's also a pity that we Admins always get to see the content of spaces, because in the HR team we want to have onboarding/offboarding tasks but some of them are confidential and we can't risk having IT or Tech members reading it.
> 
> Overall, It's a good experience and teams definitely need a platform to receive their tickets and distribute workload among members. Although it's a bit expensive, the customer support and capabilities of the platform are somehow worth it.

-----

### "A Great Tool in the Atlassian Universe" — 4.0/5

> **Eric** | *27. Jänner 2026* | Software für die Automobilindustrie | Empfehlungsbewertung: 9.0/10
> 
> **Vorteile**: As a Atlassian shop, it was easy to integrate, provision and manage JIRA Service Management within the Atlassian platform.
> 
> **Nachteile**: User management is tricky. I found that users were automatically assigned as users to JIRA Service Management.  I didn't realize what was happening until I received the invoice for additional users.
> 
> JIRA Service Management is a pretty simple tool to configure and use.  It is user friendly and its integration with Confluence make it a powerful tool.  Being able to tie KBs to the customer interface is extremely helpful.

-----

### "Highly Customizable & Complex" — 5.0/5

> **Verifizierter Rezensent** | *6. April 2026* | Finanzdienstleistungen | Empfehlungsbewertung: 10.0/10
> 
> **Vorteile**: Jira is so incredibly highly customizable\! You can ensure that all tickets are properly handled by requiring specific fields to ensure data capture and integrity, and reporting on SLA adherence.
> 
> **Nachteile**: Complexity begets complications sometimes… As a project admin, at times I would be overwhelmed with all of the optionality\! One should start small (land and expand).

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## Links

- [Auf Capterra anzeigen](https://www.capterra.at/software/138769/jira-service-management)

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