ServiceTitan Erfahrungen

Best in the biz

Kommentare: It’s allowed us to be effective with every workflow, from taking calls to following up on jobs.

Vorteile:

Feature set and workflows are the best in the industry. Support is top notch. Software is reliable. The pages just load in a snap unlike our last software.

Nachteile:

Like any software change, it was a learning curve. But our success team helps us use the software efficiently and answer any questions we have.

The Best Field Management Software in the Game!

Kommentare: Overall, Service Titan has improved our business functions 100% and been a vital tool in expanding our plumbing service company!

Vorteile:

The mobile app and dispatch board are used daily at our plumbing service company, and they are very intuitive to understand. We love the modern look of Service Titan and the ability to present options to the customer on-site. We have been able to integrate payment processing, financing options, our price book, and QuickBooks Online. Before we used this product, all of these features were separate and hard to keep track of - Service Titan makes it easy!

Nachteile:

The on-boarding process is long and tedious, but I do understand they set it up that way to ensure companies have the most success with the product when they go live with it. I would improve the integration with QuickBooks Online to be more seamless with connecting the payments to the invoices and all accounts payable documents.

Over promised under delivered

Kommentare: Their customer support is horrible to say the least, the tech support team does not know the product and often times I know more about how it operates than they do. Getting a knowledgeable person on the phone is like pulling teeth. I have been paying full price for a product that works about 70%.

Vorteile:

The program has a lot of potential, however the simplest problems they cannot seem to get right. The dispatch portion works well. The ability to create alerts and checklists works well

Nachteile:

The invoices don't calculate correctly on the labor side which can cost a company a lot of money unless they are micromanaging each technician's invoice. All estimates are labeled "home contract" even if it is going to a commercial customer. This seems like an easy fix, yet it's two years they haven't fixed it.

Service TItan - Windows to Mac for the HVAC world!

Kommentare: EXCELLENT customer service depending on your CSM. We have had several. Current is based out of ATL and they are amazing! Easy to use software, visual and self explanatory. Implementation was smooth but had its share of concerns. I would not import Memberships if I had the chance to do over. It would have been easier for manual import due to revenue recognition issues and membership reporting numbers being inaccurate due to inactive membership types (the imports). Overall great experience tho with the implementation team.

Vorteile:

Customer notifications that allowed our clients to see when a tech was in route and location of route. Customer service features, clean, easy to view board and job details can be as detailed or minimal as desired. Ease of function.

Nachteile:

Reporting software is slightly lacking. Mobile version is limited for techs on the field. Notifications for reminders are limited to one paragraph/set of content, not different based on business unit. Hardest part - we cannot sell equipment through the system due to the inability for AHRI Matchups.

Excellent Field Management for an affordable price

Kommentare: No software solution is going to be perfect or completely handle everything you need (not without major cost at least!)
Overall ServiceTitan handles everything we need and provides accurate accounting as well.

Vorteile:

ServiceTitan excels really well at providing technicians in the field with tools they need to estimate, sell and install/repair for residential customers. The mobile app is beautiful and easy to use. I love how technicians can create quick quotes from estimate templates, show pictures and pricing, good/better/best options and financing and even take payments and signatures on the go. You can even create custom forms such as troubleshooting and job arrival/completion forms.

Nachteile:

ServiceTitan is not the best solution for commercial business. Creating quotes from the office is still not efficient, could be done differently. Multi-day jobs are confusing to figure out.

The BEST Service software out there for companies!

Kommentare: Very good is the best way I can sum it up. We would not want to be with another company.

Vorteile:

The abilities are rich and continue to be added to over time with the system. They are continually improving based on feedback from their customers.

Nachteile:

Because it is such a big and complete system there is a LOT to learn. They work to make it easy to understand but it can still be difficult. You need to make sure you have a good success manager. in the service titan network your guide and helper is called a success manager. Demand one that will work with you to be successful.

Great Software and Great Service

Kommentare: Overall its been great.

Vorteile:

I work from the office side and I've had to learn how to do the field side from the office side and the ability to work around how the program was intended to be used has been very easy. ServiceTitan has been made aware of the fact that not all people in the field will find it easy to work with and will need support from the office side. The office side also has to be able to work around the limitations of the employee permission settings due to the companies management preference's and ServiceTitan has made that easier to do. ServiceTitan has made it easier to fix mistakes that employees make without canceling and rebuilding jobs or add an estimate to an existing job. I have found it easy to work with, I enjoy it, I wish I was in a position that I could use more of it's capabilities, especially the accounting side.

Nachteile:

Like all web based programs it comes with some challenges.

The only field service software you'll ever need!

Kommentare: Our business has grown since using ServiceTitan and as owners, we can see what is going on in our business day to day from anywhere.

Vorteile:

ServiceTitan has more features and capability of anything else out there for the home services industry.

Nachteile:

Their customer support could be improved. It is often difficult to get support in a timely manner.

Game Changer...

Kommentare: Great experience - always helpful. The uptime is very reliable.
ST allows my team to focus on the customer it’s very intuitive, logical and simple to use. It’s also a variable cost. As you add tech (rev producers) cost goes up. If you lose a guy you can turn off the cost.
Easy, easy easy.

Vorteile:

Service Titan (ST) allow your front like teams (tech, CSR & DSR) a super short learning curve. They are able to comfortably serve the customer with confidence in a few days instead of weeks. Good real time reporting & support.

Nachteile:

There is some holes the reporting, especially projects. Inventory & inventory controls is a struggle right now but hopefully this being fixed soon. The bridge with quick books is a little clunky but we still get good overall financials.

My review

Vorteile:

The multitude of features and operations

Nachteile:

The errors that occur after every update

The best in the Home Services industry

Kommentare: I appreciate having such a powerful tool in our toolkit. It's nice to have more than a CRM.

Vorteile:

The all in one capacity and potential of the software. The ability to manage everything from one place.

Nachteile:

Customer Service takes a while to solve issues and communicate. The Marketing Pro feature can use some improvement, though it's far above what the competitors offer.

Endless Onboarding, Poor Service & Support

Kommentare: We had good experiences with them a few years ago but recently has been awful

Vorteile:

How easy it was to switch to Housecall Pro

Nachteile:

That we wasted over 8 weeks trying to get the software set up and every single time we contacted support we had to start the process over, from scratch

False Promises and Never Ending Issues

Kommentare: False Promises and lack of responsibility is probably the most accurate description I could give to service Titan. We started our implementation back in December and finally went live after a very long drawn out process in March. We have since had a never ending list of problems. The only options given to us at times is to message our success manager who seems way to busy to responding in a week or use technical support which also seems to be a waste because they can never fix anything and have to send it up to someone else who might reason back to you in a week and still have no solution.
I feel like the product is only partial complete. We are experiencing issues like have entire calls not show up on our dispatch board after a feature was turned on. Even though these calls were booked and confirmed but the only way we find out we missed a call is when a customer calls mad that they waited all day for us but we have no idea.
Other major data transition issues which I have had 3 full time employees try to fix some of the issues manually to try to stay in business because the response time on any of the data technicians is 1 week. Then to find out the data technicians will wipe out everything back to the stone ages again and again or just create some entirely new problem.
Their so called data technician seem to not understand simple MySQL database calls in order to retrieve your data. I leaned how to export my data from MySQL watching free tutorials on YouTube. BTW I am an

Vorteile:

I like the notion of better reporting. easier dispatch system, a new type of price book, call tracking

Nachteile:

Never ending issues with getting any issues resolved. The implementation people just want to rush you in and out and avoid all the problems. The Success managers are too busy to fix any problems and you are stuck fending for yourself. At the same time dealing with angry customers.

Great Business Software!

Kommentare: It's is a continuous learning experience using ServiceTitan because the platform is always evolving!

Vorteile:

ServiceTitan is the tool we use to make our business more profitable by automating what can be automated so we can focus on our Service Performance and building lifelong relationships with our clients!

Nachteile:

With any software, there will always be bugs and glitches; this is my least favorite thing about the software.

A Change to the Future

Kommentare: ServiceTitan has changed the game for us. It has set the bar high and the standards even higher. The on-boarding wasn't the easiest, but that was just because some people can not adapt to change very well. The software itself has helped not only increase our sales, but has allowed us to market and advertise even better by the capabilities of tracking. Things that you would not even think to run a report on are already there at your fingertips. Having the technicians able to run their day is an added bonus and an all around morale booster because they feel responsible and they do not feel like they have to be babysat anymore. The change from paper to tablet has been an amazing added bonus because people right now are advanced with the technology, they want to be able to do everything on their phone, and ServiceTitan allows that. Notifications and reminders alone have been great and have allowed almost a 80% increase in customers actually being home and remembering their appointments. This software is absolutely amazing when it comes to memberships! Tracking, reporting, reminding, and even renewing memberships is a complete game changer with this software. All in all, we have come to the conclusion that if you are not on ServiceTitan, you are really missing out.

Vorteile:

The technology, it will completely set you aside from the rest of the industry. Sending out Bio's, pictures, and the capabilities to track who is coming to your home and when straight from your fingertips is the best satisfaction return from our customers.

Nachteile:

Is this even a question? I think our only complaint is little things that at the end of the day comes down to workflow ways and not so much on ServiceTitan.

The Central Nervous System for your HVAC, Plumbing, Electrical Contracting Business

Kommentare: Even though my experience with ServiecTitan was brief, I have nothing but great regards for the platform.

Vorteile:

I love the mere fact that ServiceTitan is truly the alpha / omega for software that serves as the backbone for the technologically under served home services industry!

Nachteile:

Complexity and commercial model. The software is extremely complex and ServiceTitan does a phenomenal job of flying their onboarding staff onsite or inviting new clients to the local HQ (either Glendale, CA or Atlanta) for implementation. I firmly believe in this 4th Industrial Revolution that there will be a job title ServiceTitan Administrator that will be held in high reverence. The software is unbelievably expensive to a majority of the market. Typically the commercial model comes across as offensive and stakeholders have to realize that ServiceTitan is an investment and data shows "Average 27% revenue increase in the first 9 months".

ServiceTitan review

Kommentare: Overall it has been a positive experience. I am glad we made the switch!

Vorteile:

Many of the features are different and better than our old software. The dispatch board is one of my favorite features. The maps; being able to see where our guys are out in the field is really neat! Automated customer notifications to remind about appts saves a lot of time!

Nachteile:

Unable to see pictures & measurements from measure tickets can be tedious for scheduling installs. I have to flip back and forth between tickets to schedule most jobs. Transitioning to this software was incredibly challenging. I will say this though; we were the first glass company to use this software.

No Ability to Track Contacts..only customers

Vorteile:

Service Titan is really easy to use. And its cloud-based so our team can be running the business from anywhere in the world. Reporting and text alert to our customers are some of the best features.

Nachteile:

Service Titan so not have the ability to track Contacts. Only customers. This is a flaw in the program in our opinion. We have had to keep our old dated CRM for this feature. And the price. You pay a premium for Service Titan. Lots and lots of features and benefits..but you pay for them.

Over Hyped

Kommentare: Poor start up process - they basically give you a library of videos... and charge you for implementation. Staff is friendly, overall. I feel like there were additional costs after the initial sale.

Vorteile:

Web based is great. We were previously hosting our own database and having ability to have full function, easily, from any location is great.

Nachteile:

I am quite frankly let down by the software. I have heard many other people in the industry rave about the programs abilities. Let's be clear, there is nothing unique this software does that old software's from the 90s didn't do. The difference is, there is less of learning curve. Again, web based gives abilities to do more from anywhere vs a locally hosted database system. Service Titan has maximized on marketing, making this false sense that their product is somehow unique and special. If you need to contact support, its a 30-60 minute wait. The awkward steps to do "one-off" custom priced invoices is annoying and more difficult than it should be. Its incredibly expensive. I really don't get the big draw.

Excellent product and service

Kommentare: mixed, some services are awesome and others it depends what support team you get

Vorteile:

All the information in one place without having multiple software

Nachteile:

Sometimes its very confusing and support isnt always the best

Doc Zortman

Kommentare: It is a challenge to learn it's many uses.
I currently use Sales Fource in another company I own and I realize they certainly have different uses but S F was easier to navigate and learn.

Vorteile:

we are fortunate to have [SENSITIVE CONTENT HIDDEN] as our direct Contact. [SENSITIVE CONTENT HIDDEN] knows the software forwards and backwards and is patient with us as we ramp up it's many uses...

Nachteile:

I think it could be more intuitive. It takes a number of correct steps that the user absolutely has to make the choices and HAS TO know all the choices.

Best software we've found for our business

Kommentare: Overall we are so glad we found Service Titan two years ago. It has improved so much of our business and we can't believe we ever worked without it. The pace of innovation at ST is quick which makes us excited for even more improved features.

Vorteile:

The modern design, full features, mobile app, and great customer service.

Nachteile:

Reporting can be questionable and not adaptable to our business sometimes which means we end up tracking some things outside of Service Titan. Tutorials and training could be easier to access and use.

Service Titan is great!

Vorteile:

This software is user-friendly, it can adapt to whatever situation you may need. It has many customizations.

Nachteile:

The reports can be difficult to sift through when looking for specific information, tech support can be hit or miss. Each job has appointments, and for some of our larger construction projects, there are multiple appointments, when you need to remove a job form hold, you have to scroll to the appointment and it does not load very quickly and puts the appointment at the bottom.

Great for Service Industries

Vorteile:

Been using ServiceTitan since 2016. Constant improvements, great customer support, and a vital part of our office running smoothly.

Nachteile:

Batching invoices over to QB and sometimes issues with card swipers.

Service Titan

Kommentare: Five-stars. It is quite facilitative. We are pleased

Vorteile:

I like this software as it helps tremendously with the many logistical aspects of our quality organization

Nachteile:

I do not have dislikes with the software as it is sophisticated enough to handle our special niche needs