Epos Now Erfahrungen

I highly recommend this business.

Vorteile:

The till system works seamlessly for my business. This is what I have been looking for. I really like the ability to check my reports using the cloud option. So I can check reports even when I’m at home.

Nachteile:

I can’t really look at anything negative at the moment for the service they provide

Excellent product and even more excellent support

Kommentare: From start to present the overall experience has been pleasant with only 1 or 2 minor issues which were swiftly resolved once support were contacted.
The equipment works well and as most of it is cloud based it is all very streamlined.

Vorteile:

The cloud based back office is great as I personally am not based in the business where our tills are but can access almost everything remotely. Also, on the rare occasion I have required technical support I have faced almost zero hold time and had an exemplary service to fix my issues.

Nachteile:

It would be nice if I could view the 'till' screens remotely without paying for an extra license. Just to move buttons around etc not to use to actually be a 3rd Till device. Also the bulk import tool should really be included free as part of the package instead of an app with additional subscription cost... although we only really needed it to get setup and the free trial was long enough it would still be handy to have access to this feature.

EPOSNOW IS A SCAM!!!!

Kommentare: The worst nighmare ever...the lies is unbelievable in that they promise you everything you ask for but 1/2 the options aren't available & you DO NOT GET YOUR MONEY BACK EVER regardless of who you complain to & no messages are EVER returned...STAY FAR AWAY FROM THIS COMPANY IN THE U.K & I cant believe they infiltrated the U.S...but it's a matter of time before everyobe will see who they are!

Vorteile:

ABSOLUTELY NOTHING!!! There is no liking other than the monitor looks a little appealing but thats it!

Nachteile:

There's nothing at akl to like the most or the least its 100% a scam & a disaster to understans,operate & dealing with the staff?? It would be MINIMUM 10 pages long as to addressing that specific issue of incompetancy...basically what I'm saying is DO NOT ENTERTAIN EPOSNOW! Thats the warning.

Good efficient service

Kommentare: We have 3 till systems with them and once we got them set up correctly, they wall work really well. Great backend for inforn=ming our accounts and reporting. Allgood.

Vorteile:

Their support team are helpful, courteous and skilled at solving problems. Highly recommended!

Nachteile:

Sometimes it can take a while to get through on the phone

Great system

Kommentare: Great experience overall, I would highly recommend it to other companies out there who require an EPOS System.

Vorteile:

Support are very responsive and the system works exactly as it should.

Nachteile:

The Windows system option has low SSD storage, this is just a flaw with the Windows kit.

Epos scam stay away

Kommentare: Shit mangers dont even want call or anything even when they say i first point contact

Vorteile:

I did there a scam stay away they lie on phone and then ask them for copys they dont want give

Nachteile:

They want take over you please dont go with the.

Great experience with epos

Kommentare: Great company to deal with and quick and efficient response.

Vorteile:

Swift response and quick correction of the issue

Nachteile:

No cons to mention on this experience and we were dealt with efficiently

Very satisfied.

Vorteile:

Fast and efficient today at resolving my issues.

Nachteile:

The hoops required to jump through before I could actually talk to someone.

Fraudulent company, stay away

Kommentare: Worst mistake I’ve made in my business, will never go near them again

Vorteile:

They are scammers, do not make the mistake of purchasing from them

Nachteile:

They convince you to signing 1 year contract, but they tie you to a 3 years contract for a protection plan that you didn’t ask for

[sensitive content hidden] Great Help

Kommentare: Such an excellent experience – thank you, [sensitive content hidden], for your dedication and exceptional service!"

Vorteile:

I’m so grateful for the wonderful support

Nachteile:

Nothing so far i can think of

The Best POS System Since Slice Bread

Kommentare: My overall experience with the system is 100% satisfied.

Vorteile:

What I like most about the system is that you can access the system from anywhere, also you man maintains items from the back office without interfering with the cash register

Nachteile:

Absolutely nothing at the moment, the system works well, and I fine no objection.

Great EPOS experience from software, sales to support

Kommentare: After experience with EPOS Now back in 2016, never thought I'd be using this product or company again, but what a massive difference these years have made. Nothing but positives so far. Which I hadn't messed about with the other companies the last 18 months.

Vorteile:

Software had everything I was looking for, which most companies that have these features are charging the earth. [sensitive content hidden] from sales team has been incredible, and great experience from [sensitive content hidden] in support. The fact [sensitive content hidden] was able to help with an issue at 20:00 in the evening when most companies have sent the team home is impressive.

Nachteile:

A lot of self learning, which for me is ok as I've used a lot of different EPOS companies, and this is also reflective in the pricing being great value which is fair.

Back Office Support

Kommentare: It's been a good experience so far, lots to get used to and become familiar with, which will take some time.

Vorteile:

[sensitive content hidden] was brilliant today, he understood the problems/issues I brought to him today and was quickly able to guide me and navigate my way around EPOS.

Nachteile:

There is an offline card somewhere within the system, which is taking payments but these payments are not filtering into our account.

Great Till Software

Vorteile:

It's super easy software to use and it's cheap compared to other ones out there. Till system is great and you rarely have any problems and when you do customer support its amazing. It has changed over the years (been using it since 2017) and they just keep getting better without any additional charge. It connects to shopify and keeps your inventory in sync, which is awesome. Overall honestly, its a great software/till system and I wouldn't hesitate recommending this to anyone.

Nachteile:

**More like I wish they would have the following** If you don't save any chances (eg when doing a purchase order or editing product items) it doesn't give you a warning before you close the tab. This can cause issues from time to time and would be handy to have a pop-up when closing the tab if the changes are not saved. Shopify app can mess up sometimes and sync the order twice which causes inventory issues but this has to do with the external app rather than eposnow but would be nice to have it fixed. Having the ability to scan the purchase order would be a game changer. for example, currently you can scan the product barcode and then you have to put in the quantity you received. If you can just scan a product and it automatically populates the quantity by 1, this would reduce a lot of manual input.

Not fit for purpose

Kommentare: Terrible, they have had months of money out of us and we have had 2 weeks of service from them, they need to release the contract obligation and stop theifing money from our small business.

Vorteile:

We were promised the earth and the customer service delivered nothing, we told them that we need the system for our farm shop and it needed to weigh fruit and vegtables and lots of cheese etc, so we purchased the scales ( very expensive) and was told it would all be easy, i made it clear i had staff of all ages and they explained it would be easy. it was not! it was so slow, it took nearly 65/70 secounds per item, it was taken 10 minutes to serve one customer it was terrible. we explained this, nothing changed, so we had to stop using it, for 14 months since i have been trying to stop the payments coming out of bank and all the time they say "we are in contrat" but what about there contract obligation of a working product fit for purpose! its disgusting and every month they take the money.

Nachteile:

The fact that they belive they have the right to keep taking monthly payments for doing noting, for providing no service, they can see from our log ins we used it for two weeks, it was so bad we nearly lost our business over it!

Epos review

Kommentare: Enjoy using this product and would recommend to other company’s. Customer service was exceptional especially when we had a problem with it. [sensitive content hidden] was amazing and fixed it quickly and super polite !

Vorteile:

Epos is easy to use and perfect for businesses. We only use a small factor of the elements available. But it’s perfect and clear to keep track of all our sales and stock.

Nachteile:

Having regular updates that would happen automatically. And staff compared to a sales graph or table (in takings and who was clocked in) would be helpful to someone like me who manages it from a separate company.

They are Scamming People

Nachteile:

Nothing, they are useless. They are just scamming people. they Took money for terminal, payment processing. i told my requirements that I need invoicing, payment link, Virtual Terminal and pos machine. They said they all have it. After taking payment they said they cant verify my bank. Then I told to refund my money. After then I approved my account. Without sending and providing my requirements they are trying to charging me each month. When I talked to there support team they said they only provide invoicing, payment link, Virtual Terminal after one month processing. I asked why you guys told me you will provide me invoicing, payment link, Virtual Terminal. They said let me talk with him. No answer they didnt give me. Now whenever Im trying to reach them. They said I can only rise a ticket. Wait till then. Dont go with them

Poor unreliable system. Card reader fails frequently.

Kommentare: It was okay until I couldn’t take payment multiple times the first day of being in business. Even with tech support and having it hardwired into the network, the card still failed multiple times the next 5 days. Does not deliver what it promise.

Vorteile:

Sales reporting is actually good, it gives you a breakdown of everything including modifiers.

Nachteile:

Unable to collect payment. On grand opening day, card reader failed. I called tech support to fix issue. It failed again a couple hours later. And every single day for the first week in business it failed. I couldn’t take a lot of payments on grand opening week. I also wasted a lot of time calling tech support grand opening week. Time that should be been spent on grand opening things, not troubleshooting a card reader. This product is an epic fail. Don’t waste your time or money.

Good service

Vorteile:

Premium customer service and the result the solution

Epos Now review

Vorteile:

Fairly easy use. Has a lot of features I havent tried yet.

Nachteile:

Initial setup guy wasnt the friendliest. Didn't realize i couldnt get in my cash drawer to open when i ran out of printer paper.

Epos Now review

Kommentare: It was a good experience using Epos Now as it was a quite an easy app to use,easy to understand and easy to set up

Vorteile:

It is a good programme to track my profit and losses which helped a lot in my business to grow

Nachteile:

Sometimes the card reader wouldn’t work and I had to restart it everytime

Great system

Kommentare: Really good always reliable and any issues are sorted quickly

Vorteile:

Epos now is really simple to use. Most importantly the customer support is excellent, the staff really care.

Nachteile:

I didn’t like how you could not turn the receipts off, but they have now charged that.

Bridge bakery

Vorteile:

Very good system and easy to use and the customer service

Nachteile:

The epos now app very good and lots of choices

Simply brilliant system

Kommentare: From the very beginning it was a great asset to our business.

Vorteile:

Its easy to use and learn. It does all the hard work for you. Takes the stress out of admin and cash control.

Nachteile:

Nothing, we love it and have done since the beginning.

great service

Kommentare: good experience throughout the call, very helpful

Vorteile:

Customer service as excellent, better than expected

Nachteile:

nothing as help given a perfect and solved the problem