--- description: Detaillierte Informationen über Shop-Ware zu Benutzerfreundlichkeit, Funktionen, Kosten, Vor- und Nachteilen aus verifizierten Nutzer-Erfahrungen. Lies Ratings & Bewertungen und entdecke ähnliche Tools dank Capterra Austria. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Shop-Ware Kosten, Erfahrungen & Bewertungen - Capterra Österreich 2026 --- Breadcrumb: [Startseite](/) > [Werkstatt Software](/directory/20006/auto-repair/software) > [Shop-Ware](/software/153469/shop-ware) # Shop-Ware Canonical: https://www.capterra.at/software/153469/shop-ware Seite: 1 / 8\ Zurück: [Nächste Seite](https://www.capterra.at/software/153469/shop-ware?page=2) > Mehr Zeit. Mehr Gewinn. Shop-Ware-Werkstattmanagement-Software > > Bewertung: **4.8/5** von 162 Nutzern. Top bewertet für **Weiterempfehlungsquote**. ----- ## Übersicht ### Wer verwendet Shop-Ware? Junge Werkstattbetreiber, die nach einem modernen Betriebssystem suchen und nicht auf ein veraltetes Produkt setzen möchten. Erfahrene Werkstattbetreiber, die die Effizienz verbessern, weniger von Beratern abhängig sein und weniger Zeit in der Werkstatt verbringen möchten. ## Kurzstatistiken und Ratings | Metrik | Bewertung | Detail | | **Gesamt** | **4.8/5** | 162 Nutzerbewertungen | | Bedienkomfort | 4.7/5 | Auf Basis der Gesamtbewertungen | | Kundenbetreuung | 4.8/5 | Auf Basis der Gesamtbewertungen | | Preis-Leistungs-Verhältnis | 4.8/5 | Auf Basis der Gesamtbewertungen | | Funktionen | 4.5/5 | Auf Basis der Gesamtbewertungen | | Empfehlungsprozentsatz | 90% | (9/10 Weiterempfehlungsquote) | ## Über den Anbieter - **Unternehmen**: Shop-Ware - **Region**: San Francisco, USA - **Gegründet**: 2014 ## Gewerblicher Kontext - **Startpreis**: $ 249,00 - **Zielgruppe**: Selbstständig, 2–10, 11–50, 51–200, 201–500, 501–1 000, 1 001–5 000, 5 001–10 000, 10 000+ - **Bereitstellungen und Plattformen**: Cloud, SaaS, webbasiert - **Unterstützte Sprachen**: Englisch - **Verfügbare Länder**: Kanada, Vereinigte Staaten ## Funktionen - Arbeitslohntarife - Berichterstattung und Statistik - CRM-Systeme - Inspektions-Management - Kommunikationsmanagement - Kundendienst-Historie - Mitarbeitereinsatzplanung - Schätzung - Terminplanung - Verkaufspunkt POS - Wartungsplanung ## Integrationen (17 insgesamt) - 360 Payments - AutoOps - AutoVitals - Autoflow - Broadly - Demandforce - Epicor Service CRM - Kukui - MyShopManager - Nexpart Distribution Management - PartsTech - Podium - QuickBooks Online - QuickBooks Online Advanced - ShopLoaner ... und 2 weitere Integrationen ## Optionen für Kundensupport - E-Mail/Helpdesk - FAQ/Forum - Wissensdatenbank - Telefon-Support - 24/7 Live-Support - Chat ## Category - [Werkstatt Software](https://www.capterra.at/directory/20006/auto-repair/software) ## Alternativen 1. [ARI](https://www.capterra.at/software/201737/ari) — 4.6/5 (600 reviews) 2. [AutoLeap](https://www.capterra.at/software/216500/autoleap) — 4.8/5 (742 reviews) 3. [AutoRepair Cloud](https://www.capterra.at/software/147213/autorepair-cloud) — 4.9/5 (163 reviews) 4. [NAPA TRACS](https://www.capterra.at/software/61551/napa-tracs) — 4.2/5 (258 reviews) 5. [Shopmonkey](https://www.capterra.at/software/169022/shopmonkey) — 4.6/5 (263 reviews) ## Nutzerbewertungen ### "I like it" — 5.0/5 > **TJ** | *24. August 2021* | Software für die Automobilindustrie | Empfehlungsbewertung: 10.0/10 > > **Vorteile**: Customers love the presentation of pictures and recommended repairs as clean line items with totals. Get ready to increase ARO 50% > > **Nachteile**: I wish there was more color for the user interface and ability to flag recommendations as “customer concern” “safety” and “maintenance”. As well as more in depth visuals for capacity in the workflow area. Like quickTrac shows how many hours are sold but waiting to be produced by individual technicians and the shop as a whole. I understand both of these are in the works. ----- ### "Awesome complete shop management system" — 4.0/5 > **micah** | *6. März 2020* | Software für die Automobilindustrie | Empfehlungsbewertung: 10.0/10 > > **Vorteile**: We had different shop management system for 14 years I wanted to add the DVI but I didn't want to buy a separate program so we switched to shop-ware. It's cloud-based so it would work for a multi shop location, It has improved productivity and customer satisfaction because of the capability to share information with the customer. Service writers and the tech's love it because of its simplicity and the learning curve is very quick. Customer service is absolutely amazing. If there is an issue they will return an email or phone call quickly compared to previous experiences with other software. They will take the time to listen to an issue and explain how it works or if there needs to be an improvement, it will be addressed. > > **Nachteile**: I am struggling to come up with cons. There are little things that I feel could be improved but it does not interfere with the programs capability. > > The customer interaction with the program is great and customers love it. We even have customers who will view their repair order and authorize repairs in the evenings or mornings when we are not open. ----- ### "Shop-ware review" — 3.0/5 > **Brandon** | *11. März 2020* | Software für die Automobilindustrie | Empfehlungsbewertung: 7.0/10 > > **Vorteile**: Ease of use. Very easy to teach someone how to use it. GP$/hr quickly available to estimator. > > **Nachteile**: No two way communication with customer Labor guide is almost always wrong Cannot see tech total clocked in time on a ticket without opening the clock up on each individual job and manually adding it together. When building an estimate on the main screen, as opposed to a recommended service on the right, the correct labor times do not follow the job to future tickets. Making the use of “past services” worthless unless you built it on the right under recommended services. Would love to be able to look up fluid type and quantities within Shop-ware and not have to rely on or transfer Info to another system to find out that info. > > Great customer service. Slow to grow and adapt compared to industry competitors. ----- ### "These guys are going to be an amazing software in the coming years. Get in now\!" — 4.0/5 > **brad** | *13. März 2020* | Software für die Automobilindustrie | Empfehlungsbewertung: 7.0/10 > > **Vorteile**: Shop-ware is still flexible since they are rigid like a RO Writer. They truly work to help their customers have success using the software. They are still young, so features are coming out still and some more abilities are being added. They have a ways to go on tires. The inspections portion of the software is great. I think this is what attracted is at the start and keeps us happy every day we use it. Overall they will work with you to get a product you want to use. > > **Nachteile**: Doesn't not work well for tires. You must use Quickbooks and it's hard to "balance" at the end of the day to know you have the correct cash and credit cards. The way they setup parts is difficult. There is no pricing matrix and parts all link to a main nomenclature. They works well in certain instances, but not well in others. Everything is a give and take. Overall you can work fast within the software. > > They truly care. Again, this is a software company that cares. You need to find partners to ensure success in your business. Shop-ware is a partner. ----- ### "Cloud Based" — 5.0/5 > **William** | *22. Oktober 2020* | Software für die Automobilindustrie | Empfehlungsbewertung: 10.0/10 > > **Vorteile**: Although not an original feature, I really like the cloud based software and the ability to use it on multiple platforms. This also allows most operations to work very fast and very smoothly\! Another stand out feature are the built in digital vehicle inspection. > > **Nachteile**: As a counter person/service advisor my biggest complaint is the lack of auto-fill. There are many fields that must be filled every time a ticket is opened and it would be much more convenient if most if not all of them would auto-fill. > > Overall we have had a great experience with Shop-Ware. We have always strived to provide our customers with the best experience and with Shop-Ware being digitally based, that helps us to achieve this goal. The inventory management has taken some getting used to, but is also very helpful\! ----- Seite: 1 / 8\ Zurück: [Nächste Seite](https://www.capterra.at/software/153469/shop-ware?page=2) ## Links - [Auf Capterra anzeigen](https://www.capterra.at/software/153469/shop-ware) ## Diese Seite ist in den folgenden Sprachen verfügbar | Sprache | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Strukturierte Daten