---
description: Detaillierte Informationen über Chattermill zu Benutzerfreundlichkeit, Funktionen, Kosten, Vor- und Nachteilen aus verifizierten Nutzer-Erfahrungen. Lies Ratings & Bewertungen und entdecke ähnliche Tools dank Capterra Austria.
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title: Chattermill Kosten, Erfahrungen & Bewertungen - Capterra Österreich 2026
---

Breadcrumb: [Startseite](/) > [CEM Software (Customer Experience Management)](/directory/30671/customer-experience/software) > [Chattermill](/software/153694/customer-experience-analytics-platform)

# Chattermill

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> Chattermill vereint Kundenfeedback, Kundenbetreuung und Produktfeedback auf einer einzigen Plattform, um Kundendaten in großem Maßstab zu analysieren.
> 
> Bewertung: **4.5/5** von 25 Nutzern. Top bewertet für **Weiterempfehlungsquote**.

-----

## Übersicht

### Wer verwendet Chattermill?

Schnell wachsende Unternehmen in den Bereichen Einzelhandel, Fintech, Reisen und mehr, die ihre Kundenerfahrung mit detaillierten Feedbackanalysen neu definieren möchten.

## Kurzstatistiken und Ratings

| Metrik | Bewertung | Detail |
| **Gesamt** | **4.5/5** | 25 Nutzerbewertungen |
| Bedienkomfort | 4.4/5 | Auf Basis der Gesamtbewertungen |
| Kundenbetreuung | 4.6/5 | Auf Basis der Gesamtbewertungen |
| Preis-Leistungs-Verhältnis | 4.2/5 | Auf Basis der Gesamtbewertungen |
| Funktionen | 4.4/5 | Auf Basis der Gesamtbewertungen |
| Empfehlungsprozentsatz | 90% | (9/10 Weiterempfehlungsquote) |

## Über den Anbieter

- **Unternehmen**: Chattermill

## Gewerblicher Kontext

- **Zielgruppe**: 11–50, 51–200, 201–500, 501–1 000, 1 001–5 000, 5 001–10 000, 10 000+
- **Bereitstellungen und Plattformen**: Cloud, SaaS, webbasiert
- **Unterstützte Sprachen**: Englisch
- **Verfügbare Länder**: Australien, Deutschland, Frankreich, Irland, Italien, Kanada, Niederlande, Südafrika, Vereinigte Staaten, Vereinigtes Königreich

## Funktionen

- Befragungs-/Umfragemanagement
- Berichterstattung / Analyse
- Berichterstattung und Statistik
- Dashboard Software
- Daten-Import / -Export
- Datenextraktion
- Datenvisualisierung
- Etikettierung
- Feedback-Management
- Kundenerlebnis-Management
- Kundensegmentierung
- Maschinelles Lernen
- Multichannel-Datenerfassung
- Negatives Feedback Management
- Prozess-/Workflow-Automatisierung
- Segmentierung
- Sentiment-Analyse
- Spracherkennung
- Suchen / filtern
- Textanalyse
- Third-Party Integrations
- Trend-Analysen
- Umfragen & Feedback
- Visuelle Analytik
- Werkzeuge zur Zusammenarbeit
- Zuordnung von Wörtern zu Wortarten

## Integrationen (28 insgesamt)

- Alchemer
- AppFigures
- AppFollow
- AskNicely
- Customer Thermometer
- Delighted
- Dixa
- Feefo
- Freshdesk
- Google Cloud
- Intercom
- Kustomer
- LiveChat
- Medallia Experience Cloud
- Qualaroo

... und 13 weitere Integrationen

## Optionen für Kundensupport

- E-Mail/Helpdesk
- FAQ/Forum
- Wissensdatenbank
- 24/7 Live-Support
- Chat

## Category

- [CEM Software (Customer Experience Management)](https://www.capterra.at/directory/30671/customer-experience/software)

## Ähnliche Kategorien

- [CEM Software (Customer Experience Management)](https://www.capterra.at/directory/30671/customer-experience/software)
- [Natural Language Processing (NLP) Tools](https://www.capterra.at/directory/32754/natural-language-processing-%28nlp%29/software)
- [Kundenzufriedenheit Software](https://www.capterra.at/directory/30541/customer-satisfaction/software)
- [NPS-Software](https://www.capterra.at/directory/32075/nps/software)
- [Text Mining Software](https://www.capterra.at/directory/30933/text-mining/software)

## Alternativen

1. [LiveAgent](https://www.capterra.at/software/102188/liveagent) — 4.7/5 (1753 reviews)
2. [Typeform](https://www.capterra.at/software/137289/typeform) — 4.7/5 (945 reviews)
3. [SurveyMonkey](https://www.capterra.at/software/32728/surveymonkey) — 4.6/5 (10426 reviews)
4. [Trustpilot](https://www.capterra.at/software/169618/trustpilot) — 4.5/5 (1202 reviews)
5. [Jotform](https://www.capterra.at/software/158456/jotform-4-0) — 4.7/5 (2794 reviews)

## Nutzerbewertungen

### "Easy to use understand insights, accurately tagging and analytics" — 5.0/5

> **Mez** | *9. September 2024* | Computer-Software | Empfehlungsbewertung: 10.0/10
> 
> **Vorteile**: Excellent sentiment analytics, very good at identifying both positive and negative sentiment. It's the most accurate tool we've used.
> 
> **Nachteile**: Some of the colours on the charts could be improved.
> 
> Great feedback analytics tool which has helped us understand the voice of our customers and quickly and accurately identify the pain points that our customers care about.

-----

### "Relevant, granular insights on what our customer like and don't like" — 5.0/5

> **Katy** | *3. September 2024* | Design | Empfehlungsbewertung: 10.0/10
> 
> **Vorteile**: Easy to use UI and the granularity of the insights make it super easy to understand the main themes mentioned by our customers
> 
> **Nachteile**: Some of the reports look a bit dated and it would be nice to have the ability to change colours on charts.
> 
> Chattermill provides us with great insights on what our customers want. The platform is easy to use and it's very quick to get to insights without having any data analytics background.

-----

### "great idea, not working for me" — 2.0/5

> **Emma** | *25. Oktober 2021* | Fluggesellschaften/Luftfahrt | Empfehlungsbewertung: 2.0/10
> 
> **Vorteile**: trending user feedback helping us to understand what travellers want
> 
> **Nachteile**: For me difficult to use, difficult to make alternations to service, ability to remove ex-employees as users has now been removed. when bringing this up to chattermill no solution has been offered
> 
> verbatim feedback being categorized and highlighted.

-----

### "Great product" — 4.0/5

> **Shaina** | *12. Oktober 2021* | Konsumgüter | Empfehlungsbewertung: 8.0/10
> 
> **Vorteile**: Open to hear about developing new features, Ability to setup easy integration with 3rd parties (like ticketing platform), Accurate category tagging which really helps understanding customers pain points, translating all languages to English is done well
> 
> **Nachteile**: Sometimes found that the reporting was inaccurate, or didn't save the default view. Customer success at first was great, but then lacked.
> 
> Great experience with the team. Happy that they are ready to listen about product improvements and actually develop most of them. Good customer support mostly.

-----

### "Use of it in a startup" — 4.0/5

> **Lorena** | *26. Oktober 2021* | Immobilien | Empfehlungsbewertung: 7.0/10
> 
> **Vorteile**: The integration with the other features that we use works very well\! The possibility to connect with Slack is one of the most usefull features for us, it is used daily by the teams to see critical cases and solve it quickly.
> 
> **Nachteile**: We have some difficulties to chage the structure of the themes/categories: we are a startup growing very fast so things change very very quickly around here and it is important to us have the same agility to change these structures to better understand you customers. Problems change, perceptions change and the theme structure dosn't follow this trend.
> 
> Customer support team and our contact inside the company, Theresa, have a huge willingness to help us in any doubts.

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## Links

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