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seit 17 Jahren bei der Softwareauswahl
Über Vagaro
Verwende die Salon-Software und Apps von Vagaro, um gebucht zu werden, Zahlungen abzuwickeln, Mahnungen zu versenden und dein Unternehmen zu vermarkten. Startpreis: 25 $/Monat.
I like the professional view and the ease with integration.
Poor customer service with and attitude. Difficult to use for for more then 1-2 people.
Nutzerbewertungen filtern (3 439)
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Nutzerbewertungen filtern (3 439)
Makes My Business & Life Scheduling Much Easier
Easy Booking Software mit flexibilität von Zahlungsmöglichkeit
Kommentare: Einfache Software und flexibel
Vorteile:
Der ist ein Software, der sehr einfach zu benutzen. Außerdem ist alles übersichtlich also man benötigt nicht viel nach die Funktionen zu suchen. Verschiedne Zahlungsmöglichkeit das ist auch super
Nachteile:
Ich nutze es schon seit ca. 2 Jahre und bisher habe keine Probleme damit gehabt
Meine Erfahrungen mit Vavaro
Vorteile:
Die Einfachheit der Bedienöberfläche der App
Nachteile:
Die Sicherheit der Bezahlmöglichkeitenfinde ich prima,ebenfallsdie Erinnerungmails
In Betracht gezogene Alternativen:
It's great but unnecessary
Kommentare: It's awesome really really awesome but like I said is not necessary for small companys, maybe if you grow up in the future it is a better idea. Is your decision.
Vorteile:
It's a good option for organize all the company schedule, there are so many functions for all, anyone can use this and is not necessary to know about this software, is so intuitive.
Nachteile:
I really thing that is unnecessary beacuse you can do a lot of this things in other app for free, but some functions are only in this app that made it better. If you don't have the money for pay this, I really recommend use your phone calendar or something like that.
Antwort von Vagaro
vor 2 Jahren
Hello Axel. We appreciate the review. We'll definitely take your feedback into consideration.
As a small business Owner, Smart choice to deal daily activities.
Kommentare:
As a small business owner, Vagaro is really helpful. By using the Vagaro app, users can easily appoint the service.
On my end, its very easy to set , and learn the basics, such as scheduling auto reminders and emails for customers. It has the option to identify roles like owner, sales customer service bookkeeper, etc., so I can easily divide tasks.
Vorteile:
Simple to configure and set up; proper guidelines are available for that As a small business owner, it is difficult to handle all the responsibilities associated with running a business. Vagaro really helps me to divide tasks and set automated reminders and emails. Payment options also secure here.
Nachteile:
Paying the swipe fee for every credit card transaction is kind of a headache for me. It's a good option to take a one-time payment, like in this situation.
In Betracht gezogene Alternativen:
On the fence, but TRIAL IS SO USEFUL IN UNDERSTANDING THE SOFTWARE!
Vorteile:
Not sure how I feel about it. I have completely mixed views. I signed up for a trial period, when I thought my business would be opening in May, It is now September and I am about to open. The trial period, did not let me obviously try the debit card or payment options. Then from my understanding if you didn't click to continue the trial period, you were no longer getting the service. Yet I am being asked to pay $40.00, $35.00 plus a late fee, for service used in June. But my trial period was end of May to June, so this put me off. THEN they locked me out of my account and are asking me to pay a past due balance of $40.00 but what will happen then, that's just to unlock my account and then are they going to charge me for what more months of NON -USAGE. I sent emails but they bounced back with literally, we've detected key words in your email that this filter system won't allow anyone to respond to. Now imagine if I were up and running and this happened? When I was using the trail period, here is what I somewhat liked: The landing page The reminders although I felt like the customer emails were lacking in personal touch and were standard, and seemed very automated to me and "cold." I couldn't figure out how to personalize it. Then the location was neat, but again. The email reminders were a little one liner, reminder but something about them felt off putting. Not sure, I did find the landing page creation challenging but nonetheless they give you a landing page. The add ons are expensive so for a software all of a sudden you can come up to over $200 I get it, but why is there nothing for a start up, entrepreneur? The $50.00 program seemed ideal and overall it seems like a good software but this $40.00 is absolutely offputting to me, so if I pay them and still can't access my account, they would have gained $40.00 for me for after a trial period where I was not using the program? So I don't know. BUT i do suggest doing the trial period. I 've done several with some others and so far, nothing seems to be wowing me or they're way to expensive for my start up.
Nachteile:
Their capacity to shut your account down if there is a missed payment. Imagine running a business and that happens.
Antwort von Vagaro
vor 2 Monaten
Thank you for sharing your experience with us. When signing up for a 30-day free trial, the system indicates when the trial period ends and when billing for the monthly subscription will begin. You have the option to cancel your account at any time within the software. However, it appears that the account remained active beyond the trial period. Please note, that the system provides a warning before suspending the account and closing it. If you need assistance, our 24/7 support team is available via phone, chat, or email at vagaro.com/pro/contact. We’d be happy to help you reactivate your account or with any other concerns. Feel free to reach out to us at your convenience.
Good software. Easy to use and affordable
Vorteile:
It has been very Affordable and hence it was a good choice for us.
Nachteile:
Our practice needed more features than what it had to offer. it worked great for the last few years but we have grown out of their space which i think they are working on expanding. They have been great overall. Would definitely recommend it.
Easy, user friendly service
Kommentare: I really enjoy it, I’ll definitely continue to use it. Looking forward to it becoming more commonly used!
Vorteile:
Easy to use, easy to understand and navigate - it’s a great app options as well
Nachteile:
Unfortunately not commonly used by a ton of companies, but it seems to be getting more popular which is nice!
Antwort von Vagaro
vor 2 Monaten
Thank you for your thoughtful review! We're delighted to hear that you find the app easy to use and navigate. We’re excited about its growing popularity and are constantly working to make it even better. We appreciate your support and look forward to continuing to serve you!
Best tool appointment scheduling and calendar keeping
Kommentare: Great option for any business that needs to keep appointments.
Vorteile:
Super easy to schedule an appointment and build a schedule around.
Nachteile:
A bit cumbersome to find a vendor by name and location. Also, the bookmarks tab is buried.
Antwort von Vagaro
letzte Woche
Thank you for sharing your experience! We're glad to hear that scheduling appointments and managing your schedule have been easy with Vagaro. We appreciate your feedback about finding vendors and the placement of the bookmarks tab. Your input helps us identify areas for improvement, and we encourage you to contact our support team at vagaro.com/pro/contact so we can investigate this matter for you.
Vagaro is a lifesaver for managing my salon appointments and inventory. It's been a game-changer!
Vorteile:
Vagaro's appointment scheduling and inventory management features are top-notch. It's easy to use and has streamlined my business operations.
Nachteile:
I wish Vagaro had more customizable reporting options and better customer support. Sometimes it feels a bit limited in that aspect.
Antwort von Vagaro
vor 7 Tagen
Thank you for sharing your experience with us! We're happy to hear that the appointment scheduling and inventory management features have streamlined your business operations—it's always our goal to make daily management as smooth as possible. We offer the premium feature Data Lake to build customizable reports with the system. Our dedicated 24/7 support team is always here to help, and we're continually enhancing our services. Let us know if there’s anything specific we can improve—we’re here to ensure you have the best experience possible! We value your input and look forward to supporting your continued success with Vagaro.
like to see better
Kommentare: I liked it but it needs alot of improvements
Vorteile:
it VERY user friendly and great for employees
Nachteile:
Hard to navigate finding employees in the system
Antwort von Vagaro
vor 4 Wochen
Thank you for sharing your feedback with us! Our 24/7 support team is always here to help with any questions or account needs, and you can reach us anytime via phone, chat, or email at vagaro.com/pro/contact. We’re continually looking for ways to enhance our software, so if you have any great ideas, please feel free to share them with us at feedback.vagaro.com
Creates Ease In Appointments
Kommentare: I’m very pleased with my initial use of Vagaro and their services.
Vorteile:
It made creating appointment scheduling incredibly easy.
Nachteile:
There is nothing at this point in time that I dislike.
Quick processing
Kommentare: Processing was quick and funds came out of my account immediately.
Vorteile:
Quick processing of funds from my bank account
Nachteile:
I really can’t think of anything I didn’t like about Vagaro.
In Betracht gezogene Alternativen:
I lost customers and money because Vagaro is unreliable and faulty in lots of ways.
Kommentare:
Don't waste your time.
Customer service made me believe that issues have been resolved on numerous occasions when they actually were not solved at all and I kept losing money.
Vagaro is advertised to be a management solution for salons as well as fitness studios, yoga studios and alike.
I used it to run my yoga and fitness studio.
Vagaro is not at all suitable for fitness businesses.
The app simply does not serve the needs to handle class bookings, recurring memberships and collection of fees,
discounts as well as prepaid punch cards in a way it helps you as a business owner.
I spent a lot of time to build workarounds for features that were supposed to work,
but actually never worked the way they were intended.
Customers regularily get confused by the way pricing for memberships is shown on the sales pages,
which either drives them away or they need to call the business to purchase something.
I lost lots of customers as well as money because of the many issues the app has.
For the entire last month the software sent out receipts to my customers, but never collected associated fees.
Customer support confirmed that vagaro software caused this, but they refused to reimburse me or do anything about it. They put it off by sending me an email,
saying that vagaro is not able to compensate me for the lost money.
Vorteile:
+ Visual appealing user interface + Seemed to work for a fitness studio (but it is not) + Has a booking mobile App
Nachteile:
- Unreliable features. You never know if something is working or not. - You need to figure out lots of workarounds to accomplish doing simple things that Vagaro is supposed to handle for you - Customer Support is no help, I got lied to several times.
In Betracht gezogene Alternativen:
After 7 years with another booking software, we switched to Vagaro in 2019 and have been very happy
Kommentare: We really like Vagaro. We have improved/streamlined our online booking thanks to it.
Vorteile:
The interface is easy to navigate and is much more client-user friendly than other booking software. And Daily Deals are great!
Nachteile:
Vagaro still doesn't have a lot of little features/extensions that would make doing business even easier, but they keep adding new things, which is helpful.
In Betracht gezogene Alternativen:
Unreliable Software with Limited Support
Kommentare: I was so excited to use this program, but the lack of customer support and the basic functionality of their features make this a subpar product. Considering Mangomint and Fresha.
Vorteile:
Initially, I thought this was going to be our all in one software. I looked at about 15 alternates and decided to choose Vagaro, despite it being a bit slower to operate than others, a clunky UI, and some missing features. Overall, I thought it had what I needed.
Nachteile:
Where do I start..? I’m going to cover their main issue. The application is extremely unreliable and I cannot trust this application at all. I am very good with technology and report analysis. I have pulled various reports out of Vagaro that reflect completely inaccurate information, including their payroll reports. The gross pay amounts change each time you refresh the page - not kidding. My commissioned employees clock in and out and their hours are not reflected on the payroll report, causing state taxes to be underpaid and putting my business at risk. Don’t bother reaching out to customer support because they will shrug it off as a non-issue and claim you are operating things incorrectly. They’ll tell you that a feature request will be submitted on your behalf. Falls on deaf ears. Unreal. UI - The application frequently freezes up, screens lock you into a window, forcing you to refresh the page, losing all information contained. Setup - limited capabilities here so this will work fine if you are a basic salon. If you have any intricacies at all, don’t bother.
Antwort von Vagaro
vor 6 Monaten
Thank you for your candid feedback. Our team is actively working with you to resolve these issues. We take your concerns about the payroll reports, employee hours, and overall reliability seriously and are committed to finding a solution. We understand the impact this has on your business and are dedicated to addressing and resolving these problems. If you have any additional questions, please reach out to us. We're here to support you and ensure your business operations run smoothly. Thank you for bringing this to our attention. We value your feedback and are committed to making this matter right.
In Betracht gezogene Alternativen:
Smart choice
Vorteile:
I love how easy the setup is. Vagaro walks you through every part of the software so you know exactly what to do and how to use it. Additional features are more advance. Love the build in marketing features and how easy it was to link to my personal website.
Nachteile:
cost of additional features. started at $25/ month now to get everything I need I was close to what I was paying for other software companies. However, the customer service is far better.
Antwort von Vagaro
vor 5 Jahren
Hello Heather, We are very pleased to hear you are happy with our software and our Support team! You are correct, the price does incrementally increase with the level of use - Vagaro is $25 a month for a single user and $10 for each additional user on your account up to seven total users. Anything above and beyond seven users are free. We also offer premium features such as credit card processing, email & text marketing, online forms and check-in app which attract an additional fee. Our Support staff is here to answer any additional questions you may have or walk you through the full functionality of the software, to ensure you are getting the most value for your money. Don't hesitate to reach out to us via phone at (925) 464-1932, or send an email to [email protected] and one of our agents will respond quickly. Regards, Dan C.
In Betracht gezogene Alternativen:
Awesome software with amazing support
Kommentare: Currently we have been able to streamline our scheduling and payments with Vagaro. Recently we integrated zoom so that we could work our way through the COVID-19 crisis. It was one of the best and easiest to use additions vagaro has added.
Vorteile:
Vagaro is extremely easy to use I love how they truly listen to the customers and are constantly evolving their software. They have done and continue to do so much for small business. Amazing bang for your buck!
Nachteile:
The only feature that I do not like about the software is the ability to past date payments. For example someone pays with a check and you do not input that payment the day of then you can not back date the payment date.
Antwort von Vagaro
vor 5 Jahren
Hi Matt, we just wanted to thank you for your kind feedback. We are so glad that you love the software, and thankful to have you as one of our Vagaro Businesses!
In Betracht gezogene Alternativen:
Vagaro Helped control by business
Kommentare: this program has made my business run so smoothly, with out having to reinvent the wheel. I love that no matter what the future hold, I can add on as i grow, or as my needs change, and its SO affordable.
Vorteile:
I finally have the ease of doing that I am best at. I have NEVER liked the "paperwork" of my business, and Vagaro has allowed to excel at being a business owner but with out spending the insane amount of time I was use to using to keep my business running. I love that its like having my own personal assistant!!
Nachteile:
there are so many features, that sometimes i have a hard time locating a setting change, or a feature I need to use, without help. I do love that I can ask them.
Antwort von Vagaro
vor 4 Jahren
Hi Kelly, we just wanted to thank you for your kind feedback. We are so glad that you love the software, and thankful to have you as one of our Vagaro Businesses!
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Features & functionality
Vorteile:
Vagaro keeps all of my client information, services, products, reports and finances very well organized. I've used this software for over 5 years now and my favorite thing is, it's forever changing (for the better of course). I honestly have no complaints with the way it runs, however, if I'd like to see a change all I have to do is make a request and they take it under consideration. Obviously not every suggestion can be accommodated; but for the most part it just keeps getting better and better for a very reasonable price.
Nachteile:
I wish when a customer decides they want to opt-out from receiving email marketing from one salon it wouldn't affect another. When a different business uses vagaro but the client has been to someone else and chose not receive email marketing they don't receive mine.
Antwort von Vagaro
vor 4 Jahren
Hi Mary, we greatly appreciate your kind review. Thank you for letting us know what you love about Vagaro!
In Betracht gezogene Alternativen:
Best value for features, support level & price
Kommentare: I researched/test run softwares for 2 years, after working in the industry and already using several different ones including for other industries. Vagaro hands down offers the best product for the money with additional features than most that allow for things like customizable memberships and rewards programs. Their service email/call system could be much better organized to be efficient & effective. If they allowed for the reps to manage a portfolio of clients with direct email/phone for questions instead of the constant "zone defense" approach it would fit the company goals and values much better. The customer service reps, however, are generally pretty awesome and committed to resolving the issues. Everyone's time would better spent in a focussed system opposed to the chaotic approach they currently have.
Vorteile:
Best feature offerings which can be customized fairly easily. Excellent price for the value. Live customer support is essential, while this could be better in how it is set up Vagaro staff care about doing good, thorough work to be helpful. That is like gold as a business owner when trying to trouble shoot so this is their strongest asset in my mind.
Nachteile:
The platforms, and even features, are inconsistent on how things are seen & done. For instance, creating a gift certificate through "reports" with a discount shows up on your quarterly reports differently than if you create a gift certificate through the "check out" screen and do the same discount there. Also, the application is different than the desktop in so many little ways that make a big collective difference. --I would love it if they cleaned up their current features to be streamlined. Having beta testers who are business people that actually use their software would reveal SO many little things that make a big difference to my daily "clean ups" for all the goofiness that they don't seem to realize exists in their software. I have suggested this idea at least 10 times to reps.
Antwort von Vagaro
vor 4 Jahren
Hi Amy, thank you for sharing your feedback. Feedback like this helps us make our software even better, so thank you for taking the time to let us know what you think.
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Everything you need to know about Vagaro
Kommentare: Overall I am getting used to it. Vagaro is like driving a stock car. I think they can use some improvements that will make the world of difference. Everytime I call customer service I learn of a secret "work around" that seems like it should just be included in the feature. I do not dislike the software I just know there are some major improvements that can be made to make this software so much better.
Vorteile:
What I like the most about Vagaro is the user friendly mobile app. I like how easy it is for clients to receive text confirmations and book on the mobile app within a few clicks. I also like the fact that I trust the email system sending emails out successfully. Other email marketing softwares I have used seem less successful in reaching the customers inbox.
Nachteile:
The overall navigation of the site on the business end. Its alot of clicking around. The windows are hard to find. The search menu is annoying. If you are working in one window then have to edit something else you cannot continue or modify the edit within the same window you must leave that window enter another page then come back. Its too much back and forth for no reason. I do not like the reporting I think that could use alot of improvement. I do not like how I feel lost within Vagaro alot of times I find myself staring at the screen thinking "where do I go?" "How can I find this info?" These are not huge changes but I think with a few adjustment Vagaro's business user side can be more user friendly. Con: Marketing tool difficult to use. Con: when booking with multiple employees does not show all screens must click the name every time. Con: IOU feature, autopayments, editing packages and memberships for past and future sessions and costs.
Antwort von Vagaro
vor 4 Jahren
Hello, we just wanted to say thank you so much for your feedback. We hope that you are enjoying our software and are happy to help any time you have questions. You can also reference our help site at support.vagaro.com which has many articles with step by step instructions. Thank you!
In Betracht gezogene Alternativen:
Fantastic for this one-woman show
Kommentare: Very affordable booking/confirmation system, credit card processing, inventory management and reports included, these are my baseline needs and Vagaro fulfills them 90% well. They were very helpful when signing up and helped me import most of my needed info, not perfectly, but pretty well. That is the end of actual human interaction though and sometimes an actual HUMAN customer service conversation by phone would be appreciated.
Vorteile:
Very easy to use on both desktop and mobile; great price for what you get, especially for a small or individual practice--calendar, email/sms confirmations, online booking (if you choose to use that); reports (though either I haven't found some yet or they could be improved, i.e. I accept checks and it gives me a total for check deposit, but not the # of checks); integrated payment system takes clear and fair CC fees out as they occur, COVID clean checkout can send signature/gratuity page to clients mobile; a la carte pricing, i.e. I needed "forms" for sending COVID forms, but can cancel that portion anytime and save $10/mo if not needed; Inventory management--could be improved, but for around $30/mo, can't be beat from what I've found.
Nachteile:
Deposit reports: how many checks are in the total that I need to deposit for a period of time? Would save me from adding all checks manually to see if amounts match; Inventory: To adjust current inventory items, it seems I need to do it item by item... they have a "mass edit", but I have never figured out how to get it to work for me and I HAVE contacted support about this issue, the back and forth chat is exhausting and sometimes you need to step away from the computer for a reason and the chat ends. Pricing on Service items: There should be a button to allow the pricing to show in the Appt and/or confirmation emails, if I want the price to show, I have to make it part of the Service title, thus when my prices change, I have to change each of those titles manually. I have clients who like to prewrite checks and they need to easily know the price ahead of time.
In Betracht gezogene Alternativen:
Easy to Setup
Kommentare: other than the con above all is good. that is why i stayed with them and didn't go with the square for booking appointments. Once you get used to everything vagaro has to offer going somewhere else is hard.
Vorteile:
I like just about everything about this software. I have used alot of them and this one is far the best in terms of setting up- very easy to do doesn't require alot of time on your part. It has a lot of features included with set price but if you want to upgrade then you do based on your usage. Now i use the POS system because of the creditcard feature. It costs additional $10 a month for the online part of it but it was worth it to me. and depending on how much your sales are it could cost additional $10 a month too.
Nachteile:
The only con i see so far is we have a cancellation fee of 1/2 of service and we are trying to figure out if we wanted to charge say like $50 instead of the full 1/2 - just wondering if we can override that . It is all so new to us. One more thing - it would be nice to if we could decide on the certain clients who abuse the cancellation thing to put something on their chart - what i have done is for online booking require acceptance so we can do that.
In Betracht gezogene Alternativen:
The Best Ive Ever Used!
Vorteile:
Vagaro is so user friendly for us in the salon and for our clientele. Everyone loves the simplicity of online booking and the reminders
Nachteile:
It was a little confusing t first when I began putting my retail products in the system. I was able to figure it out pretty quickly but it was a struggle to start.
Many pros, but and equal amount of cons
Kommentare:
I have used Vagaro for about three years. Initially the bells and whistles are enticing. You begin with the $25 fee, but the functionalities you need to get the most of the site come at additional fees. If you do not add these "monthly" fees the site is very bland.
If you want to use the features such as: credit card capture, requiring a credit card to be enter by clients to book and other options such as these, you must add their chosen processing company along with authorize.net; of course with other added monthly fees.
The customer service agent are limit in their knowledge and frequently tell you they will add your issue "in the que" for the technical department. They have a forum where you can discuss and suggest issues and request features, but it seems to be just for show for the past few years.
When you use their credit card processing you are automatically batched out at "4PM". Whatever income you make after 4pm will be added to the next day. Any income made after 4pm Thursday will not be added to your bank account until "MONDAY MORNING". Meaning anything after 4pm Thursday, all of Friday's income and Saturday's income will not be added to your account (including tips) will not be added until MONDAY.
The credit card processing company is very hard to contact.
The mobile credit card device has not been updated to read card chips , but we have been told for almost a year it will be available "in about a month".
The system is very slow. Make sure you have a mobile device AND your computer just is case it is on the fritz.
They did what they initially called emergency maintenance on the Friday before the 4th of July without any notice. We could not use the site at all. No new appointments, could not check anyone out and if you did not have a hard copy our product prices you could not sell ANYTHING for about 4 HOURS in the middle of the day. They system was visibly on the verge of malfunctioning for days, but they did not send out any emails preparing us for the system being shut down, but they did send one early that day to alert us about a new feature .....
To sum it up, while there are many features they come at a price, with mediocre customer service, many restrictions on receiving your funds and you advertise their service every single time you send out a email, text or any other notice, but you are added to their very saturated search engine and your clients can be enticed by other salons in your area.
Vorteile:
A lot of features
Nachteile:
Mediocre customer service You advertise for them whenever you reach out to clients Runs slow Credit card processing is not the best; your money is held hostage for days at the end of the week and batches out to early Your clients can be enticed by other salons in your area that also uses the site if they add their location