--- description: Detaillierte Informationen über ManageEngine SupportCenter Plus zu Benutzerfreundlichkeit, Funktionen, Kosten, Vor- und Nachteilen aus verifizierten Nutzer-Erfahrungen. Lies Ratings & Bewertungen und entdecke ähnliche Tools dank Capterra Austria. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: ManageEngine SupportCenter Plus Kosten, Erfahrungen & Bewertungen - Capterra Österreich 2026 --- Breadcrumb: [Startseite](/) > [Kundenservice Software](/directory/22/customer-service/software) > [ManageEngine SupportCenter Plus](/software/162095/manageengine-supportcenter-plus) # ManageEngine SupportCenter Plus Canonical: https://www.capterra.at/software/162095/manageengine-supportcenter-plus Seite: 1 / 2\ Zurück: [Nächste Seite](https://www.capterra.at/software/162095/manageengine-supportcenter-plus?page=2) > Ein CRM mit speziellem Fokus auf Kunden-Interaktion- (Service-) Management - Verfolgen und schnelles Lösen von Kundenproblemen > > Bewertung: **4.3/5** von 14 Nutzern. Top bewertet für **Weiterempfehlungsquote**. ----- ## Übersicht ### Wer verwendet ManageEngine SupportCenter Plus? Supportcenter Plus ist eine webbasierte Kunden-Support-Software, dank welcher Unternehmen effektiv Kundenkarten, Konto- und Kontaktinformationen sowie Service-Verträge verwalten können. ## Kurzstatistiken und Ratings | Metrik | Bewertung | Detail | | **Gesamt** | **4.3/5** | 14 Nutzerbewertungen | | Bedienkomfort | 4.3/5 | Auf Basis der Gesamtbewertungen | | Kundenbetreuung | 4.2/5 | Auf Basis der Gesamtbewertungen | | Preis-Leistungs-Verhältnis | 4.4/5 | Auf Basis der Gesamtbewertungen | | Funktionen | 4.4/5 | Auf Basis der Gesamtbewertungen | | Empfehlungsprozentsatz | 90% | (9/10 Weiterempfehlungsquote) | ## Über den Anbieter - **Unternehmen**: ManageEngine - **Region**: The Octagon, USA - **Gegründet**: 1996 ## Gewerblicher Kontext - **Startpreis**: $ 495,00 - **Preismodell**: (Kostenlose Version verfügbar) (Gratis Testen) - **Zielgruppe**: Selbstständig, 2–10, 11–50, 51–200, 201–500, 501–1 000, 1 001–5 000, 5 001–10 000, 10 000+ - **Bereitstellungen und Plattformen**: Cloud, SaaS, webbasiert, Windows (Desktop), Linux (Desktop), Android (mobil) - **Unterstützte Sprachen**: Chinesisch, Deutsch, Englisch, Französisch, Italienisch, Japanisch, Niederländisch, Polnisch, Portugiesisch, Russisch, Schwedisch, Spanisch - **Verfügbare Länder**: Afghanistan, Albanien, Algerien, Amerikanisch-Samoa, Amerikanische Jungferninseln, Andorra, Angola, Anguilla, Antigua und Barbuda, Argentinien, Armenien, Aruba, Aserbaidschan, Australien, Bahamas, Bahrain, Bangladesch, Barbados, Belarus, Belgien und 209 weitere ## Funktionen - Aktivitäts-Dashboard - Befragungs-/Umfragemanagement - Berichterstattung / Analyse - Berichterstattung und Statistik - CRM-Systeme - Echtzeit-Chat für Kunden - Feedback-Management - Kundendatenbank - Live-Chat - Mehrsprachig - Mobiler Zugriff - Multi-Channel-Kommunikation - Self-Service Portal - Service Level Agreement (SLA) Management - Third-Party Integrations - Umfragen & Feedback - Wissensbasis-Management - Wissensmanagement - Überwachung der Beschwerden ## Integrationen (5 insgesamt) - Jira - ManageEngine Analytics Plus - ManageEngine ServiceDesk Plus - Zoho Analytics - Zoho CRM ## Optionen für Kundensupport - E-Mail/Helpdesk - FAQ/Forum - Wissensdatenbank - Telefon-Support - 24/7 Live-Support ## Category - [Kundenservice Software](https://www.capterra.at/directory/22/customer-service/software) ## Ähnliche Kategorien - [Kundenservice Software](https://www.capterra.at/directory/22/customer-service/software) - [Kundenzufriedenheit Software](https://www.capterra.at/directory/30541/customer-satisfaction/software) - [Kundensupport Software](https://www.capterra.at/directory/32315/customer-support/software) - [Help-Desk-Software](https://www.capterra.at/directory/30008/help-desk/software) - [Live-Chat Software](https://www.capterra.at/directory/30797/live-chat/software) ## Alternativen 1. [LiveAgent](https://www.capterra.at/software/102188/liveagent) — 4.7/5 (1753 reviews) 2. [Freshdesk](https://www.capterra.at/software/124981/freshdesk) — 4.5/5 (3408 reviews) 3. [Zendesk Suite](https://www.capterra.at/software/164283/zendesk) — 4.4/5 (4072 reviews) 4. [Tidio](https://www.capterra.at/software/144040/tidio-chat) — 4.7/5 (590 reviews) 5. [TeamSupport](https://www.capterra.at/software/87908/teamsupport) — 4.5/5 (848 reviews) ## Nutzerbewertungen ### "Lots of features" — 5.0/5 > **Gerson** | *14. Februar 2018* | Empfehlungsbewertung: 10.0/10 > > **Vorteile**: Lots of features. This is a super loaded solution for companies of any size. Self Service Portal, Knowledge Base, KPI's, Reports and dashboards. Easy to implement, > > Notification screen reminds me a social network message. That's good. ----- ### "A good helpdesk tool but not perfect" — 4.0/5 > **Burim** | *16. November 2023* | Informationstechnologie & -dienste | Empfehlungsbewertung: 9.0/10 > > **Vorteile**: We just recently made it possible to use ManageEngine Help Desk directly via the internet (until now we could only access it from our on-prem infrastructure) and it has become much easier to access, check, reply and resolve tickets. It works fast, it supports all internet browsers used in our organization, it's relatively easy to use, and user interface is self-explanatory. > > **Nachteile**: Managing and assigning requests is very easy but managing tasks is a bit more complicated. If you are the one dispatching tasks to a group of support engineers, there are several steps that need to be repeated every time a task is assigned (Click on the "Quick actions" menu - select "All Tasks" and then select the filter "Pending - My group tasks". This makes it time consuming and frustrating, especially if there are a lot of tasks to be assigned. I hope that newer versions come up with better ways to manage and assign tasks. > > Overall, I am very happy with this product, and I do recommend it. It is not perfect, there are some flaws, but I am optimistic they will address them in future versions. ----- ### "Manage Engine Ticketing System" — 3.0/5 > **Verifizierter Rezensent** | *15. Jänner 2019* | Pharmazeutika | Empfehlungsbewertung: 6.0/10 > > **Vorteile**: Manage correctly inserting all correctcs data (servers, groups, etc) is really a complete ticketing software that can be used for respect ITIL process systems > > **Nachteile**: Probably because was not configure correctly, anywhere receive continue email about ticket is really a noise ... ----- ### "Good but can be improved." — 4.0/5 > **Aria** | *13. Mai 2018* | Bekleidung & Mode | Empfehlungsbewertung: 7.0/10 > > **Vorteile**: Support center plus offers a multi-channel support where you can view the customer interaction irrespective of the conservation mode they use. It also offers account and contact management with request tracking and automation. You can also make different business units which represent tasks differently. Every information of our help desk was provided through real time reports and Dashboards. Mobile access is also supported with multi-language support for those whose native language is not english with additional add-ons and integrations. > > **Nachteile**: Despite of whatever service they offer the prices are too much high for support representatives and business units etc. The prices for their add-ons are also very high. No type of virtual assistants or API’s or chatbots are not their. Custom replies cannot be assigned to a ticket.Their customer support time is satisfactory. It is not terribly intuitive but it needs HTML email and it would be nice if the automatically generated emails would be little prettier. ----- ### "Super product for enterprise customer" — 5.0/5 > **Arvind** | *24. November 2021* | Informationstechnologie & -dienste | Empfehlungsbewertung: 10.0/10 > > **Vorteile**: Notification and comment section is good, we can see the latest comment of the customer without the whole mail thread. > > **Nachteile**: Mobile notification should be added for ticket status, those whom who are traveling most. > > It experience was good after I understand before that I was pretty confused ----- Seite: 1 / 2\ Zurück: [Nächste Seite](https://www.capterra.at/software/162095/manageengine-supportcenter-plus?page=2) ## Links - [Auf Capterra anzeigen](https://www.capterra.at/software/162095/manageengine-supportcenter-plus) ## Diese Seite ist in den folgenden Sprachen verfügbar | Sprache | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | nl | | | nl-BE | | | pt | | | pt-PT | | | sv | | ----- ## Strukturierte Daten