--- description: Detaillierte Informationen über PetDesk zu Benutzerfreundlichkeit, Funktionen, Kosten, Vor- und Nachteilen aus verifizierten Nutzer-Erfahrungen. Lies Ratings & Bewertungen und entdecke ähnliche Tools dank Capterra Austria. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: PetDesk Kosten, Erfahrungen & Bewertungen - Capterra Österreich 2026 --- Breadcrumb: [Startseite](/) > [Tierarzt Software](/directory/30617/veterinary/software) > [PetDesk](/software/166086/petdesk) # PetDesk Canonical: https://www.capterra.at/software/166086/petdesk Seite: 1 / 8\ Zurück: [Nächste Seite](https://www.capterra.at/software/166086/petdesk?page=2) > Mit PetDesk können Tierpfleger ihre Mitarbeiter glücklich stimmen und Tiere gesund halten, indem die Kommunikation mit den Tierhaltern optimiert wird. > > Bewertung: **4.7/5** von 180 Nutzern. Top bewertet für **Weiterempfehlungsquote**. ----- ## Übersicht ### Wer verwendet PetDesk? Tierärzte und ihre Mitarbeiter verlassen sich auf die Kundenkommunikationstechnologie von PetDesk, um Tierhalter zu binden und Haustieren ein gesünderes und längeres Leben zu bieten. ## Kurzstatistiken und Ratings | Metrik | Bewertung | Detail | | **Gesamt** | **4.7/5** | 180 Nutzerbewertungen | | Bedienkomfort | 4.8/5 | Auf Basis der Gesamtbewertungen | | Kundenbetreuung | 4.8/5 | Auf Basis der Gesamtbewertungen | | Preis-Leistungs-Verhältnis | 4.7/5 | Auf Basis der Gesamtbewertungen | | Funktionen | 4.5/5 | Auf Basis der Gesamtbewertungen | | Empfehlungsprozentsatz | 90% | (9/10 Weiterempfehlungsquote) | ## Über den Anbieter - **Unternehmen**: PetDesk - **Region**: San Diego, USA - **Gegründet**: 2013 ## Gewerblicher Kontext - **Startpreis**: $ 249,00 - **Preismodell**: (Gratis Testen) - **Zielgruppe**: Selbstständig, 2–10, 11–50, 51–200, 201–500 - **Bereitstellungen und Plattformen**: Cloud, SaaS, webbasiert, Android (mobil), iPhone (mobil), iPad (mobil) - **Unterstützte Sprachen**: Englisch - **Verfügbare Länder**: Kanada, Vereinigte Staaten ## Funktionen - Behandlungsplanung - Confirmations/Reminders - Kommunikationsmanagement - Kundenmanagement - Terminplanung - Verwaltung von Patientenakten ## Integrationen (3 insgesamt) - ASI-ware - Covetrus Pulse - Hippo Manager ## Optionen für Kundensupport - E-Mail/Helpdesk - FAQ/Forum - Wissensdatenbank - Telefon-Support - Chat ## Category - [Tierarzt Software](https://www.capterra.at/directory/30617/veterinary/software) ## Alternativen 1. [DaySmart Vet](https://www.capterra.at/software/133166/DaySmart-Vet) — 4.6/5 (279 reviews) 2. [Covetrus Pulse](https://www.capterra.at/software/130107/covetrus-pulse) — 4.0/5 (542 reviews) 3. [Shepherd](https://www.capterra.at/software/172485/shepherd-app) — 4.7/5 (87 reviews) 4. [ezyVet](https://www.capterra.at/software/99977/ezyvet-cloud-vet-software) — 4.6/5 (276 reviews) 5. [Cornerstone Software](https://www.capterra.at/software/99976/cornerstone-practice-management) — 4.0/5 (183 reviews) ## Nutzerbewertungen ### "Less phone time and fun app" — 5.0/5 > **Kerrie** | *16. Februar 2019* | Tierarzt | Empfehlungsbewertung: 10.0/10 > > **Vorteile**: This software has saved me so much time. With Reminders and reaching out to our clients it has saved us a ton of time. When I was doing reminders with snail mail it took me over 5 hours. Now with texting, emailing, and sending cards for us that is more time for me to do more necessary duties at the clinic. We are also able to double check phone numbers, emails, and contact information that petdesk alerts us before our clients come here. Our clients love the app to request RX refills and make appointments without even calling us on the phone. We can also send mass messages about Holiday closers and promotions we have coming up. We feel more connected to our clients now with Petdesk and that is important to us in the Veterinary Business. > > **Nachteile**: understanding more about the stats and graphs with the program. I seem to ask everytime because I have to redefine the meaning of them. > > It's been great. I feel like I can concentrate more on my job and it helps our receptionist and manager be able to communicate to our clients in a efficient manner. ----- ### "We like it\!" — 4.0/5 > **Rebecca** | *4. März 2025* | Tierarzt | Empfehlungsbewertung: 9.0/10 > > **Vorteile**: More options for client communication Automated reminders Easy for staff to learn and clients to use Great app for clients Can use anywhere Uses the clinic phone number for texting Great customer support > > **Nachteile**: No option for multiple phone numbers in same client household Need to change some settings through PetDesk admin > > Our overall experience with PetDesk has been very positive on both the client side and staff side. The majority of our clients seem to love it and the few that are not interested do not need to use it. Two way texting is amazing, especially since it uses your clinic phone number; clients don't need to remember a second number\! It has all of the functions regular texting on a cellphone would have. The app is also great and has a lot of information for clients about their pets. Automated reminders have taken a lot of work away from our front desk and have driven our clients to schedule appointments when they are notified their pet is due. One thing negative I have to say is that if you have a patient where multiple people communicate with you under different numbers (such as a husband and wife) PetDesk will only recognize whichever number is keyed as the primary number for the client profile. I have been told they are working on changing that so hopefully there will be functionality for multiple phone numbers in the future. Another negative is that some settings can only be changed by PetDesk staff such as pushing a reminder at a certain time (appointment is on the schedule at 10am but you want the client there at 8am) or what types of appoinments get reminders. This is inconvenient when you need to change something on short notice and they are closed for a holiday. Those are the only two negatives so far, otherwise we have been really liking PetDesk. ----- ### "Great Third Party App" — 5.0/5 > **August** | *16. Februar 2026* | Tierarzt | Empfehlungsbewertung: 8.0/10 > > **Vorteile**: I love using PetDesk because it makes managing our veterinary clinic’s daily workflow simple and efficient. Appointment reminders, two-way texting, and online scheduling reduce phone time and help clients stay connected to their pets’ care. The interface is intuitive, training new team members is quick, and support is responsive when we need help. It has improved communication, decreased no-shows, and saved our staff valuable time so we can focus more on patient care. Overall, PetDesk has become an essential tool that keeps our clinic organized, professional, and client-friendly every single day. I highly recommend it to any busy practice today. > > **Nachteile**: While PetDesk is a helpful tool for our clinic, there are areas that could be improved. Loading times can occasionally be slow, especially during busy hours, and some features require too many clicks to complete simple tasks. Greater customization for reminders, messaging templates, and reporting would make the platform more flexible for different workflows. Integration with additional practice management systems and clearer notification settings would also be beneficial. Expanding mobile app functionality for staff use could further streamline communication. With a few usability and performance enhancements, PetDesk could move from being a very good system to an exceptional, all-in-one solution. ----- ### "Not worth it" — 3.0/5 > **Melissa** | *28. Juli 2025* | Tierarzt | Empfehlungsbewertung: 3.0/10 > > **Vorteile**: Convenient reminder system for pet parents. It was easy to learn and use. It also connected with our patient management system. > > **Nachteile**: SO EXPENSIVE. For the cost, there are many alternatives that do the same work for far less. Also, they make it difficult to cancel. > > Overall, it did the job of patient reminders and some basic messaging but wasn't worth it. I think for the amount we spent, we should have had a more robust system. ----- ### "Definitely Recommend PetDesk\!" — 5.0/5 > **Samantha** | *21. März 2025* | Tierarzt | Empfehlungsbewertung: 10.0/10 > > **Vorteile**: We love PetDesk\! the customer service is top notch and they are always so helpful > > **Nachteile**: Text syncing could use some work. When we sync text communications, it doesn't implement super well into our PIMS. The text is tiny and it syncs anything that has never been done, sometimes several days or months of communication. > > We love Petdesk. Clients love Petdesk. It's help streamline scheduling. Clients love the loyalty program ----- Seite: 1 / 8\ Zurück: [Nächste Seite](https://www.capterra.at/software/166086/petdesk?page=2) ## Links - [Auf Capterra anzeigen](https://www.capterra.at/software/166086/petdesk) ## Diese Seite ist in den folgenden Sprachen verfügbar | Sprache | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Strukturierte Daten