Textline Erfahrungen

"Great Product and Team"

Kommentare: We're looking to engage with customers via SMS in several ways and have found Textline to be the best product. Every year, I do an audit and review the product and other products, and Textline offers the most robust platform for our sales, customer service, and operational needs. Textline has been extremely open to feedback and suggestions and have been wonderful to work with when looking for solutions and have become more critical as I plan long term.

Vorteile: I've been using Textline through its various iterations and versions for the past 2.5 years and have found the product easy and great to use. We have used it for both inbound and outbound purposes and have seen a healthy level and adoption from both our users and from our customers. Throughout our organization, we've seen interest from different managers and management groups, especially due to the great disposition system, metrics, and the flexibility added in with automations and shortcuts.

Nachteile: There haven't been any aspects we haven't liked -- there are features we didn't know we'd need/use and the Textline team has amazing in communicating new features.

"Easy to use two-way-texting with awesome customer service team"

Kommentare: We needed a two-way-texting solution to add an additional channel to reach our customers and to be able to qualify more sales. Textline made sure to really describe their solutions and all the options that were offered in order for our team to make sure their product was a good fit for us. They support you in your deployment and are only a text or email away to help you in case you need information or just need to discuss features or feedback you may have. We couldn't be more happier with our choice.

Vorteile: 1) Easy to use and user-friendly UI
2) Functionalities can be customized with ease and give your number a personal touch.
3) Customer service is quick, efficient, and they know their product.
4) Setup time was done in about a day, counting the phone number transfer from another provider.

Nachteile: Could use more features in the "automation" function, but this is really not a big deal when you take in count that you can use their API to connect to almost anything.

"good for biz"

Kommentare: overall very good... must have for business, good for texting employees and customers

Vorteile: I like resolving conversations... keeps thing nice/clean and you know what items are still pending if they are still open. It's like email almost.. is very nice.

Nachteile: wish search was better. let's say texting a person with name Jenny "some last name"... when I type in "jenn" all the "jenn"'s in my contacts would pop up... seems like I need to type in exact names in search, makes it hard sometimes...

"The best SMS app for Pipedrive users"

Kommentare: Great customer service and a useful product.

Vorteile: Great UI and features for teams needing to SMS their customers.

Nachteile: The pricing per SMS is higher than many other available products (particularly in Aus).

"Great Customer Service. Awesome Functionality/Workflow"

Kommentare: Overall experience has been extremely positive thus far. Great customer service and awesome features and integrations. Our tech support is very text heavy so this has been a huge benefit to our team so far.

Vorteile: The workflow is awesome. It's great to be able to assign/claim text chains to team members, collaborate together, utilize the address book, resolve text chains and move on. Also, there is some great features we will be taking advantage of like scheduling texts and announcements. One of the biggest benefits is the integration with our phone system, Aircall, and with Zendesk. At first we had issues with the Zendesk integration but Textline made some huge improvements and now it all works wonderfully. However, perhaps the biggest pro of all is their customer service. I simply text Textline HQ and I get responses super fast and they always resolve my issues.

Nachteile: One small gripe is that I would prefer images show up as actual images rather than links if over a certain small data limit. But it does preserve quality that way so a small trade-off. I also wish the quality of videos sent and received were better. My biggest issue right now is it does seem like occasionally images are not coming through, or they're taking a long time to send/receive. Haven't fully confirmed this yet but there have been a couple frustrating occasions.

"Great Value and Friendly People"

Kommentare: I think that everyone involved in a business really should add texting as a way to communicate with current customers and leads. I find that a lot of people don't answer the phone, but they will reply back with a text.

Vorteile: We switched over to Textline over 6 months ago from another texting service. There is so much that we get from using the service they provide. I like that Textline allows us to text our customers and leads from our landline phones. We have set up "shortcuts" within the system for our most common text responses and we are able to share this within our organization easily. We can also send out "announcements", which allows us to text a group of people at one time, making it easier for us to let our customers know about upcoming events. The platform that they provide is very easy to use, even the most un-tech savy people have no problems at all. Even when we are not logged into the platform we get email notification that a new text is waiting. Textline has great support, online resources and friendly people for whenever we have any questions. Over all it is a great value for what we get in return.

Nachteile: Switching over was very easy. I cannot think of one thing that would need to be improved for our use.

"Just what we needed!"

Kommentare: Excellent experience thus far. VERY easy to use and show others how to use. GREAT support, fast and friendly. Good function features for the price point. Just what we needed.

Vorteile: Ease of use, price, flexibility, support, ability to download all conversations.

Nachteile: So far, I can't find anything I dislike that is significant. I'd like "shaded out" conversations to be just a bit darker, easier to read. I'd prefer to hit return and not CTRL Return to send a message.

"Automation and better Collaboration for Automotive service providers"

Kommentare: We were solving collaboration between agents and end users, moved away for communications issues that we had.

Vorteile: The instant Customer Service - their assistance w/ implementation and deployment was outstanding. The admin fee for adding agents was a little pricey compared to others but for the overall service it is worth it.

Nachteile: I didnt like how you have to pay for additional departments, that made it a little more costly than other services however, we were starting to make collaboration more useful and more efficient for our customers so if the pandemic didnt hit, it would have paid for itself.

"Fully Functional SMS product focused on Teams"

Kommentare: The teams moved to it from Dialpad without a loss of functionality.

Vorteile: The UI is super easy to use with the ability to add macros for quick responses.

Nachteile: Migration features are non-existent. Would love to be able to have migrated conversations from the application we came from.

"Simple & Easy"

Kommentare: Overall, support staff is easy to deal with and response in a timely manner. Clients like being able to text instead of always calling. Its great for receiving photos and quick short messages.

Vorteile: It simple to use and easy for office function and great for clients to use.

Nachteile: Personally, nothing has been negative with textline, it function good and easy to use.

"Easy, Affordable and Friendly!"

Kommentare: From set-up to on going questions/customer support, everyone that we have encountered has been super friendly and extremely helpful. We are a small company that focuses on the customer experience and its a breathe of fresh air to work with another company that has a similar culture. If we have a questions, we have a reply from Textline within minutes offering a solution with an awesome attitude.

Vorteile: The website is easy to navigate and set up our "shortcut" texts. Everyone in our organization has been able to us this product without having to be trained, huge plus!

Nachteile: Not really a con...more of a want. For us, it would be awesome to create some user defined fields so that we can use placeholders. We are an automotive business and the ability to add vehicle information and date information would be amazing!

"Great Team, Intuitive Product"

Vorteile: Textline is easy to use and intuitive for new team members to learn - the interface feels clean and responsive, and my team finds it easy to stay on top of which messages require a response. We're using Textline to engage via SMS with leads, and so far my team has loved it!
The Textline team has also been very helpful in supporting us whenever we encountered an issue.

Nachteile: I think Textline is an exceptional tool for SMS, but it is limited to SMS - we often have leads or customers try to call us back when we text them, and need to leverage an entire other SaaS tool to handle the calls. I would love to see more multi-channel support from Textline.

"Super easy to use"

Kommentare: Using Textline daily, and having used other similar services in the past, the ease of use is not something to overlook. No more entering the same contact information into eight different services.

Vorteile: We use the desktop version in the office and couldn't be happier. The integration with Pipedrive is seamless, and the scheduled messages are so simple to set up.
Having Textline HQ available to walk you through anything is another great feature.

Nachteile: Every so often, a new lead will not populate. Just hit that refresh button and everything will be fine.

"Textline"

Vorteile: Off the bat the platform just worked. We never had any issues with the basic functionality. When we wanted to make more complicated texting workflows happen, he customer support was been amazing. It really moved us into an age where texting was seen as a primary means to communicate with out congregation.

Nachteile: There were limitations in the API that held us back from doing advanced routing and data clean up / user management. This wasn't the end of the world, but it was disappointing. We have a strong development team that would have loved to deeper integrate the product into our overall marketing stack.

"Great features in the UI, easy to work with API"

Kommentare: We used Textline out of the box for a while, and over the years we have hypercustomized it to our needs, and been happy with it all along the way. Their support has been responsive, and their feature set has grown, we are very happy customers.

Vorteile: Textline is easy to implement, learn, use, and adapt. No matter where someone is on the spectrum of technical savviness, they have an easy time picking up the Textline interface.

Nachteile: We rely heavily on the Textline <> Zendesk interface. It's really great in most ways, but there are a few specific ways that it hamstrings us. Not really their fault, because Zendesk wants you to use their texting product. Overall using the Textline integration is better for us — but we do miss out on some performance indicators as a result.

"Textline simplified the whole SMS channel for us"

Kommentare: Textline has simplified our approach to SMS in general. We have 5-6 staff members interacting and the platform just helps a lot in the daily communication with customers. We've tried many platforms and more robust services like Twilio, but Textline is the perfect turn-key solution for small and big business.

Vorteile: Ease of setup, shortcuts for standard replies, department management and mobile app for on the go use. Also, super friendly variables customization for easy personalization of messages. Their support is insanely good and managed inside the same platform.

Nachteile: Still working to automate some functions through the API.

"Our experience with Textline"

Kommentare: Our experience was great. [SENSITIVE CONTENT HIDDEN] was fantastic to deal with. She checked in with me periodically to see if I needed help or training, I never had to seek her out. The great thing is, the software was so easy to use, I had very little questions.

Vorteile: Textline was so easy to use. It made contacting clients with updates more efficient. And we found we got faster responses when texting clients, than calling clients. We also were able to have our employees keep their personal phones for personal use because of using Textline. The phone app options was also wonderful as we were able to see any emergency texts that came in after hours.

Nachteile: Price was a bit high, but we saved time, so money well spent

"Easy to use and great customer support"

Vorteile: We use SMS to communicate with our customers and Textline's platform is user friendly and easy to navigate. I think something that really sets them apart from other text services we've used the past is the support we receive from the Textline team. On a few occasions, we've expressed interest in certain capabilities and features we'd like to see within the product and, in our experience, they truly listen to feedback and try to implement those features if possible. I have been recommending it to anyone that has been looking for an SMS platform and will continue to recommend!

Nachteile: We would love if the reporting features for automated texts was a little more robust. Other than than, there aren't too many cons and highly recommend this product!

"Amazing product"

Kommentare: Great service and amazing product which all of the users love!

Vorteile: I love the ease of Textline. The app is very user friendly too. IT has helped us open up the communication with our residents.

Nachteile: price -the cost was too high for us to use it company wide

"Textline has made communicating with our guests a breeze!"

Kommentare: Overall we have had a great experience with all representatives from Textline. They're always so willing to help and ready to jump on a call and talk through any new idea or question we have!

Vorteile: Textline offers several features like announcements, automations, shortcuts, etc. that make scheduling and sending automated messages a breeze.

Nachteile: As we worked through implementation we uncovered a few hiccups that didn't work well in our environment, but Textline was super quick to help us out and do things for us while we worked to create workarounds.

"Customer support"

Kommentare: While customer service was very prompt in response to emails, there was some communication that would have gone faster and easier by phone vs email or text took longer to explain and understand directions for use.

Vorteile: The feature that allows you to save a "script" and use for other text messages has been helpful to us in being able to send text messages to many clients in a short period of time.

Nachteile: Creating departments, teams, and team members was a confusing. We have two numbers on our account and figuring out the best way to use both lines for our separate teams was confusing.

"Awesome Texting Service"

Kommentare: Their support is rock-solid. We've been able to integrate this with our team of remote CSRs and conjunction with FreshDesk for a seamless texting experience for both our customers and our CSRs. It was all around a great experience implementing Textline's system.

Vorteile: Textline is just awesome. We're able to communicate with our end customers without picking up the phone. We've been able to reduce our outbound phone calls by over 50% harnessing Textline's capabilities. Our customers love it, and our team loves it. Simple & Easy interface with several API integration options.

Nachteile: There really isn't anything to say negative. They are awesome!!

"Great CRM integration and phenomenal support"

Kommentare: Customer service is phenomenal.

Vorteile: We like the integration with our Pipedrive CRM and ability to automate responses when a client texts a keyword. Also, we're starting to pre-schedule custom announcements to our sorted contacts. The TAGing system allows us to upload and sort our contact lists fairly efficiently.

Nachteile: We can't group parts of client conversations. Example: A client reaches out specifically about a service or product days or months after an initial engagement. It's all in one long conversation. We'd like to see a feature that allows our users to TAG parts of a conversation.

"Works great for us!"

Vorteile: We use this mostly for customer communication. We are a dance studio and have to communicate with parents a lot. It is easy to use and parents like to text!

Nachteile: I wish that you could delete contacts instead of just archiving them. Also when someone opts out by saying "STOP" you can never text them again, which makes sense but also sometimes our families just want to opt out of marketing texts not informational.

"Great solution for texting users from within Zendesk"

Vorteile: We chose Textline primarily for its Zendesk integration. With the Zendesk integration, there's a Textline window in the right sidebar of each Zendesk ticket. That makes it easy for our customer service reps to send and receive texts with our customers. We also use the API to automate some text communications with our customers, and Textline's support is helpful with figuring out the best way to use the API to your particular scenario. In our case, they provided us information on an undocumented feature that improved how our text automation and Zendesk work together.

Nachteile: If you're trying to text from multiple phone numbers, the Zendesk integration won't always show the most recent text conversation with the customer.