--- description: Detaillierte Informationen über Twilio zu Benutzerfreundlichkeit, Funktionen, Kosten, Vor- und Nachteilen aus verifizierten Nutzer-Erfahrungen. Lies Ratings & Bewertungen und entdecke ähnliche Tools dank Capterra Austria. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Twilio Kosten, Erfahrungen & Bewertungen - Capterra Österreich 2026 --- Breadcrumb: [Startseite](/) > [Kommunikationsplattformen](/directory/31362/cloud-communication-platform/software) > [Twilio](/software/180158/twilio-communications-platform) # Twilio Canonical: https://www.capterra.at/software/180158/twilio-communications-platform Seite: 1 / 21\ Zurück: [Nächste Seite](https://www.capterra.at/software/180158/twilio-communications-platform?page=2) > Twilio bietet einfache umlagebasierte APIs für Unternehmen, mit denen skalierbare, zuverlässige Sprach- und SMS-Apps für das Web oder mobile Geräte erstellt werden können. > > Bewertung: **4.4/5** von 501 Nutzern. Top bewertet für **Weiterempfehlungsquote**. ----- ## Übersicht ### Wer verwendet Twilio? Unternehmen jeder Größenordnung, die Lösungen für die Cloud-Kommunikation in über 100 verschiedenen Ländern benötigen ## Kurzstatistiken und Ratings | Metrik | Bewertung | Detail | | **Gesamt** | **4.4/5** | 501 Nutzerbewertungen | | Bedienkomfort | 4.1/5 | Auf Basis der Gesamtbewertungen | | Kundenbetreuung | 4.0/5 | Auf Basis der Gesamtbewertungen | | Preis-Leistungs-Verhältnis | 4.2/5 | Auf Basis der Gesamtbewertungen | | Funktionen | 4.5/5 | Auf Basis der Gesamtbewertungen | | Empfehlungsprozentsatz | 80% | (8/10 Weiterempfehlungsquote) | ## Über den Anbieter - **Unternehmen**: Twilio - **Region**: San Francisco, USA - **Gegründet**: 2008 ## Gewerblicher Kontext - **Startpreis**: $ 0,01 - **Preismodell**: (Kostenlose Version verfügbar) (Gratis Testen) - **Zielgruppe**: Selbstständig, 2–10, 11–50, 51–200, 201–500, 501–1 000, 1 001–5 000, 5 001–10 000, 10 000+ - **Bereitstellungen und Plattformen**: Cloud, SaaS, webbasiert, Windows (On-Premise), Linux (On-Premise) - **Unterstützte Sprachen**: Deutsch, Englisch, Französisch, Japanisch, Portugiesisch, Spanisch - **Verfügbare Länder**: Argentinien, Australien, Brasilien, Chile, Deutschland, Frankreich, Irland, Israel, Japan, Kanada, Kolumbien, Mexiko, Neuseeland, Schweiz, Singapur, Sonderverwaltungsregion Hongkong, Taiwan, Vereinigte Staaten, Vereinigtes Königreich, Österreich ## Funktionen - Anrufaufzeichnung - Anrufer-ID - Anrufprotokoll - Anruftext-Aufzeichnung - Anrufverfolgung - Anrufüberwachung - Audio/Video Conferencing - Aufzeichnung - Automated Attendant - Automatische Anrufverteilung - Automatische Antworten - Automatisiertes Routing - Berichterstattung / Analyse - Berichterstattung und Statistik - CRM-Systeme - Call-Center-Management - Chat / Messaging - Chatbot-Software - Computer Telephony Integration - Echtzeit-Chat - Ereignisgesteuerte Aktionen - Geplanter Nachrichtenversand - IVR - Kampagnenmanagement - Kontaktmanagement - Massen-SMS - Mehrfache Skripts - Mobile Coupons - Nachrichten-Personalisierung - PBX - SIP-Trunking - Spracherkennung - Stimmenanpassung - Telefon-Tasteneingabe - Text in Sprache (verwandeln) - Third-Party Integrations - Verarbeitung natürlicher Sprache - VoIP (IP-Telefonie) - Voice-Mail - Warteschlangenmanagement - Weiterleitung von Anrufen (Call Routing) - Zwei-Wege-Messaging ## Integrationen (7 insgesamt) - Freshdesk - Oracle Service - Salesforce Service Cloud - SugarCRM - Zapier - Zendesk Suite - Zoho CRM ## Optionen für Kundensupport - E-Mail/Helpdesk - FAQ/Forum - Wissensdatenbank - Telefon-Support - 24/7 Live-Support - Chat ## Category - [Kommunikationsplattformen](https://www.capterra.at/directory/31362/cloud-communication-platform/software) ## Ähnliche Kategorien - [Kommunikationsplattformen](https://www.capterra.at/directory/31362/cloud-communication-platform/software) - [SMS Marketing Software](https://www.capterra.at/directory/30842/sms-marketing/software) - [CEM Software (Customer Experience Management)](https://www.capterra.at/directory/30671/customer-experience/software) - [IVR Software (Interactive Voice Response)](https://www.capterra.at/directory/30231/ivr/software) - [Software zur Anrufaufzeichnung](https://www.capterra.at/directory/30533/call-recording/software) ## Alternativen 1. [SlickText](https://www.capterra.at/software/155430/slicktext-com) — 4.8/5 (268 reviews) 2. [Omnisend](https://www.capterra.at/software/153508/omnisend) — 4.7/5 (836 reviews) 3. [Klaviyo](https://www.capterra.at/software/156699/klaviyo) — 4.6/5 (524 reviews) 4. [JustCall](https://www.capterra.at/software/157853/justcall) — 4.1/5 (223 reviews) 5. [EZ Texting](https://www.capterra.at/software/145848/ez-texting) — 4.4/5 (245 reviews) ## Nutzerbewertungen ### "Powerful Tool but Could be Better" — 3.0/5 > **Eric** | *27. Jänner 2026* | Software für die Automobilindustrie | Empfehlungsbewertung: 7.0/10 > > **Vorteile**: Twilio has pretty broad integrations across a variety of platforms. Ubiquity is one of the great features of Twilio. > > **Nachteile**: When Twilio goes down or there are issues with a number, it is on the "user" to figure out what is broken. There is very little proactive communication. > > I integrated Twilio with a number of different products including Lightspeed EVO, Appsheets, Hubspot CRM and Ultra by Ulgebra. Twilio as I understand it now integrates directly with Hubspot. ----- ### "Works great for our needs\!" — 5.0/5 > **Matthew** | *29. September 2025* | Religiöse Einrichtungen | Empfehlungsbewertung: 10.0/10 > > **Vorteile**: It is very comprehensive. It can do lots of things. We don't use all the features, but love knowing it can do so much when and if we do need it. > > **Nachteile**: The interface can sometimes be a bit confusing. but they have a very good help file. Every time I've tried to find something and could not, checking the help file has given me step-by-step instructions. Only once did I ever need to contact support, and they resolved my issues quickly. > > Overall it has been a very good experience. We use this with our CHMS system to text the congregation. It works well, and is relatively inexpensive. ----- ### "Expensive, complex, and unreliable support" — 1.0/5 > **Verifizierter Rezensent** | *5. Februar 2026* | Sport | Empfehlungsbewertung: 0.0/10 > > **Vorteile**: Very little, honestly. Twilio has a wide range of features and good brand recognition, but in practice the product is hard to use, poorly documented for real-world use cases, and the lack of effective support completely overshadows any potential benefits. > > **Nachteile**: The worst part of Twilio is its support model. Support is paid, yet issues are not properly resolved and there is little to no follow-up or feedback. On top of that, the platform is poorly usable, unnecessarily complex, and the documentation does not help with real-world implementations. Overall, it feels more like a developer tax than a reliable communication platform. > > Overall, our experience with Twilio has been disappointing. While the platform promises flexibility and scalability, in practice it is difficult to use, poorly documented, and frustrating to maintain. The biggest issue is the support model: even when paying for support, incidents are not properly resolved and there is little accountability or feedback. This results in wasted development time, increased costs, and a lack of trust in the platform for production use. ----- ### "Best low cost call tracking with unlimited customisation" — 5.0/5 > **William** | *7. Juli 2025* | Marketing & Werbung | Empfehlungsbewertung: 10.0/10 > > **Vorteile**: Nothing on the market compares to twilio when it comes to cost at scale. Twilio provides API access so you have full control over all your call data > > **Nachteile**: not very easy to use for those who don't have programming experience. Although can be used if a non technical person follows a step by step tutorial for your specific use case > > Twilio operates on the backend of Dialhawk which is a call tracking software I use in my marketing agency. Without Twilio I wouldn't have the tech to run my business as effectively. ----- ### "Flexible and robust SMS solution" — 4.0/5 > **Nallely** | *29. April 2025* | Essen & Trinken | Empfehlungsbewertung: 9.0/10 > > **Vorteile**: - Flexibility to manage marketing budget autonomously - Competitive pricing - Good customer support and highly committed staff - clear visibility of spend with possibilities to set up multiple accounts > > **Nachteile**: - You need to develop custom connectors - The RCS services is limited - Consent management is standard, most probably you need to create custom integration to manage the opt in and out between Twilio and your CRM or Consent management system > > I have been working and using Twilio since 2021 and they are very competitive vendors with strong commitment and flexible solutions. My requirements were out of standard and we became one of the biggest and most important Customers. We were always supported with honesty and reliability. ----- Seite: 1 / 21\ Zurück: [Nächste Seite](https://www.capterra.at/software/180158/twilio-communications-platform?page=2) ## Links - [Auf Capterra anzeigen](https://www.capterra.at/software/180158/twilio-communications-platform) ## Diese Seite ist in den folgenden Sprachen verfügbar | Sprache | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | nb | | | nl | | | nl-BE | | | pt | | | pt-PT | | | sv | | ----- ## Strukturierte Daten