--- description: Detaillierte Informationen über WhatsApp zu Benutzerfreundlichkeit, Funktionen, Kosten, Vor- und Nachteilen aus verifizierten Nutzer-Erfahrungen. Lies Ratings & Bewertungen und entdecke ähnliche Tools dank Capterra Austria. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: WhatsApp Kosten, Erfahrungen & Bewertungen - Capterra Österreich 2026 --- Breadcrumb: [Startseite](/) > [CCM-Software](/directory/31002/customer-communications-management/software) > [WhatsApp](/software/180345/whatsapp) # WhatsApp Canonical: https://www.capterra.at/software/180345/whatsapp Seite: 1 / 653\ Zurück: [Nächste Seite](https://www.capterra.at/software/180345/whatsapp?page=2) > Cloudbasierte Lösung, die die Kundenkommunikation mit Geschäftsinteraktionen, Automatisierung, Messaging und mehr unterstützt. > > Bewertung: **4.7/5** von 16296 Nutzern. Top bewertet für **Weiterempfehlungsquote**. ----- ## Übersicht ### Wer verwendet WhatsApp? Mobile Anwendung für kleine Unternehmen, die schnell und einfach mit ihren Kund\*innen kommunizieren möchten. ## Kurzstatistiken und Ratings | Metrik | Bewertung | Detail | | **Gesamt** | **4.7/5** | 16296 Nutzerbewertungen | | Bedienkomfort | 4.8/5 | Auf Basis der Gesamtbewertungen | | Kundenbetreuung | 4.3/5 | Auf Basis der Gesamtbewertungen | | Preis-Leistungs-Verhältnis | 4.7/5 | Auf Basis der Gesamtbewertungen | | Funktionen | 4.6/5 | Auf Basis der Gesamtbewertungen | | Empfehlungsprozentsatz | 90% | (9/10 Weiterempfehlungsquote) | ## Über den Anbieter - **Unternehmen**: WhatsApp - **Region**: Menlo Park, USA ## Gewerblicher Kontext - **Preismodell**: (Kostenlose Version verfügbar) - **Zielgruppe**: Selbstständig, 2–10, 11–50, 51–200, 201–500, 501–1 000, 1 001–5 000, 5 001–10 000, 10 000+ - **Bereitstellungen und Plattformen**: Cloud, SaaS, webbasiert, Mac (Desktop), Windows (Desktop), Android (mobil), iPhone (mobil), iPad (mobil) - **Unterstützte Sprachen**: Englisch - **Verfügbare Länder**: Vereinigte Staaten ## Funktionen - Aktivitäts-Dashboard - Autoresponders - CRM-Systeme - Chat / Messaging - Echtzeit-Chat für Kunden - Mobiler Zugriff - Multi-Channel-Kommunikation - Personalisierung - Sprachanrufe - Suchen / filtern - Third-Party Integrations - Verfolgung von Interaktionen - Videokonferenzen - Werkzeuge zur Zusammenarbeit ## Integrationen (13 insgesamt) - Bitrix24 - Facebook Apps and Tabs - Freshdesk - Hootsuite - HubSpot CRM - Instagram - Meta for Business - MightyCall - Odoo - Shopify - Telegram - Twilio - Zendesk Suite ## Optionen für Kundensupport - E-Mail/Helpdesk - FAQ/Forum - Chat ## Category - [CCM-Software](https://www.capterra.at/directory/31002/customer-communications-management/software) ## Ähnliche Kategorien - [CCM-Software](https://www.capterra.at/directory/31002/customer-communications-management/software) - [Team-Kommunikation Software](https://www.capterra.at/directory/31033/team-communication/software) - [Live-Chat Software](https://www.capterra.at/directory/30797/live-chat/software) ## Alternativen 1. [LiveAgent](https://www.capterra.at/software/102188/liveagent) — 4.7/5 (1753 reviews) 2. [Slack](https://www.capterra.at/software/135003/slack) — 4.7/5 (24046 reviews) 3. [Text Request](https://www.capterra.at/software/167015/text-request) — 4.6/5 (1193 reviews) 4. [LiveChat](https://www.capterra.at/software/62194/livechat) — 4.6/5 (1715 reviews) 5. [Tidio](https://www.capterra.at/software/144040/tidio-chat) — 4.7/5 (590 reviews) ## Nutzerbewertungen ### "Super Messenger für die meisten Betriebssysteme" — 5.0/5 > **Timo** | *31. Jänner 2025* | Logistik & Lieferkette | Empfehlungsbewertung: 10.0/10 > > **Vorteile**: Guter Kostenloser Instant Messenger für die meisten Betriebssysteme, oder über Webbrowser aufrufbar. > > **Nachteile**: Nachteile gibt es für meine Zwecke keine. > > WhatsApp nutze ich schon viele Jahre, und habe bis heute noch keine Probleme mit dem Messenger gehabt. ----- ### "Safe + secure with WhatsApp" — 5.0/5 > **Mai** | *26. März 2026* | Gastgewerbe | Empfehlungsbewertung: 10.0/10 > > **Vorteile**: I would be completely lost without WhatsApp\! It is like a trusted friend at this point\! I feel my most safe when sending messages through WhatsApp as I know they are fully encrypted so I'm never nervous about my data falling in the wrong hands\! > > **Nachteile**: ZERO cons\! I use it for messaging for calling, for sharing and even friendly chats with friend all over the country\! I've truly never had an issue with WhatsApp\! > > WhatsApp remains the most secure messaging app I have ever used\! I know without a shadow of a doubt, my messages and files are completely secure within the platform. I share updates, personal information and important files via WhatsApp and never worry about my information falling into the wrong hands\! ----- ### "Essential everyday tool" — 5.0/5 > **Sam** | *27. Februar 2026* | Lebensmittelproduktion | Empfehlungsbewertung: 10.0/10 > > **Vorteile**: Firstly, WhatsApp is free to use and you can connect with anyone so long as they have the App and you have their phone number. I have used a teams WhatsApp in all of my past job roles. I use it to communicate with my own team as well as customers with messaging, sending pictures and even video calls. It is far quicker sometimes to send a quick Whatsapp than countless e-mails and I can also do this from the bakery floor. There are regular updates from the WhatsApp team and the only issue I have ever had is sometimes notifications don't come through straight away, however I believe that to more likely by my phone or the Wi-Fi than the app itself. > > **Nachteile**: I have used Messenger (and still do for a few that don't have Whatsapp) I can honestly say, in my opinion, that it tops it in every way. The only minor issue is I don't always get notifications at work but because this is only at work I believe it to be the Wi-Fi as opposed to be App. > > I use it everyday. I use it in-house and to talk to customers. I have also had. off site IT support call me through it and the video call makes life so much easier. ----- ### "Is WhatsApp right for you?" — 3.0/5 > **Christy** | *31. März 2026* | Bildungsmanagement | Empfehlungsbewertung: 8.0/10 > > **Vorteile**: Whatsapp is free and is easy to use for messaging and video calls, which is what I used it for mainly. > > **Nachteile**: WhatsApp needs to use your personal telephone number - which, for me, is the biggest drawback because I like to have full anonymity. > > Overall, WhatsApp is very easy to use and requires no experience or training - You can set-up and use in under 5 minutes\! ----- ### "Reliable and Secure Messaging for Everyday Use" — 4.0/5 > **Absana** | *2. Jänner 2026* | Informationstechnologie & -dienste | Empfehlungsbewertung: 10.0/10 > > **Vorteile**: It's free and voice/video calls work smoothly. WhatsApp's adds a level of security with it's end-to-end encryption. It allows for media, document and location sharing and includes all the standard messaging features (voice notes, group chats, etc.) It's global reach is great, and allows for international connectivity. It also works on mobile and desktop. It also allows for a large number of people to be in a group chat compared to other similar platforms. > > **Nachteile**: There is a decent amount of spam messaging and calls which can be annoying but it is expected on all platform. It collects metadata, and requires and active internet connection. > > WhatsApp is a powerful and secure tool for staying connected with others, especially internationally. It offers messaging services for free, and is not difficult to navigate at all. However, it does have minor caveats like filtering issues and lack of customization (for paternal controls or storage). ----- Seite: 1 / 653\ Zurück: [Nächste Seite](https://www.capterra.at/software/180345/whatsapp?page=2) ## Links - [Auf Capterra anzeigen](https://www.capterra.at/software/180345/whatsapp) ## Diese Seite ist in den folgenden Sprachen verfügbar | Sprache | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Strukturierte Daten