---
description: Detaillierte Informationen über Endear zu Benutzerfreundlichkeit, Funktionen, Kosten, Vor- und Nachteilen aus verifizierten Nutzer-Erfahrungen. Lies Ratings & Bewertungen und entdecke ähnliche Tools dank Capterra Austria.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: Endear Kosten, Erfahrungen & Bewertungen - Capterra Österreich 2026
---

Breadcrumb: [Startseite](/) > [Software für Einzelhandel](/directory/20053/retail-management-systems/software) > [Endear](/software/187844/endear-outbound-retailing)

# Endear

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> Endear ist eine CRM- und Clienteling-Plattform, mit der Omnichannel-Einzelhandelsmarken den Umsatz und die Kundenbindung steigern können.
> 
> Bewertung: **4.5/5** von 44 Nutzern. Top bewertet für **Weiterempfehlungsquote**.

-----

## Übersicht

### Wer verwendet Endear?

Omnichannel-Einzelhändler, die ihre Einzelhandelsabläufe modernisieren und dabei den Umsatz und die Kundenbindung steigern möchten.

## Kurzstatistiken und Ratings

| Metrik | Bewertung | Detail |
| **Gesamt** | **4.5/5** | 44 Nutzerbewertungen |
| Bedienkomfort | 4.3/5 | Auf Basis der Gesamtbewertungen |
| Kundenbetreuung | 4.6/5 | Auf Basis der Gesamtbewertungen |
| Preis-Leistungs-Verhältnis | 4.4/5 | Auf Basis der Gesamtbewertungen |
| Funktionen | 4.2/5 | Auf Basis der Gesamtbewertungen |
| Empfehlungsprozentsatz | 80% | (8/10 Weiterempfehlungsquote) |

## Über den Anbieter

- **Unternehmen**: Endear
- **Region**: New York, USA
- **Gegründet**: 2016

## Gewerblicher Kontext

- **Startpreis**: $ 350,00
- **Preismodell**:  (Gratis Testen)
- **Zielgruppe**: 2–10, 11–50, 51–200, 201–500, 501–1 000, 1 001–5 000, 5 001–10 000, 10 000+
- **Bereitstellungen und Plattformen**: Cloud, SaaS, webbasiert, Android (mobil), iPhone (mobil), iPad (mobil)
- **Unterstützte Sprachen**: Englisch, Französisch, Spanisch
- **Verfügbare Länder**: Argentinien, Australien, Chile, Frankreich, Kanada, Kolumbien, Mexiko, Neuseeland, Nicaragua, Peru, Schweden, Spanien, Vereinigte Staaten, Vereinigtes Königreich

## Funktionen

- Aktivitäts-Dashboard
- Alarmfunktion / Benachrichtigungen
- Anpassbare Berichte
- Anpassbare Vorlagen
- Aufgabenmanagement
- Berichterstattung / Analyse
- CRM-Systeme
- Dashboard Software
- Daten-Import / -Export
- Datenvisualisierung
- Dokumentenspeicher
- E-Mail Marketing
- E-Mail-Management
- Engagement-Tracking
- Kommentare / Notizen
- Kontaktmanagement
- Leadmanagement
- Leistungsmanagement
- Marktplatz-Integration
- Mobiler Zugriff
- Multichannel-Marketing
- Segmentierung
- Third-Party Integrations
- Verfolgung von Interaktionen
- Werkzeuge zur Zusammenarbeit

## Integrationen (14 insgesamt)

- Gorgias
- Heartland Retail
- Klaviyo
- Kustomer
- Lightspeed
- Microsoft 365
- Newstore
- Shopify
- Shopify POS
- Shopify Plus
- Square Payments
- Teamwork Commerce
- WhatsApp
- Zapier

## Optionen für Kundensupport

- E-Mail/Helpdesk
- FAQ/Forum
- Wissensdatenbank
- Telefon-Support
- 24/7 Live-Support
- Chat

## Category

- [Software für Einzelhandel](https://www.capterra.at/directory/20053/retail-management-systems/software)

## Ähnliche Kategorien

- [Software für Einzelhandel](https://www.capterra.at/directory/20053/retail-management-systems/software)
- [Sales Tracking Software](https://www.capterra.at/directory/32744/sales-tracking/software)
- [CRM-Systeme](https://www.capterra.at/directory/2/customer-relationship-management/software)
- [CEM Software (Customer Experience Management)](https://www.capterra.at/directory/30671/customer-experience/software)
- [Multi-Channel eCommerce Software](https://www.capterra.at/directory/31281/multi-channel-ecommerce/software)

## Alternativen

1. [Zoho CRM](https://www.capterra.at/software/155928/zoho-crm) — 4.3/5 (6964 reviews)
2. [LiveAgent](https://www.capterra.at/software/102188/liveagent) — 4.7/5 (1753 reviews)
3. [Typeform](https://www.capterra.at/software/137289/typeform) — 4.7/5 (945 reviews)
4. [Freshdesk](https://www.capterra.at/software/124981/freshdesk) — 4.5/5 (3408 reviews)
5. [Zendesk Suite](https://www.capterra.at/software/164283/zendesk) — 4.4/5 (4072 reviews)

## Nutzerbewertungen

### "Awesome Tool" — 5.0/5

> **Thomas** | *22. Mai 2020* | Lebensmittelproduktion | Empfehlungsbewertung: 10.0/10
> 
> **Vorteile**: I liked the ease of use and the statistical analysis
> 
> **Nachteile**: Make it easier to message 500 people at once.
> 
> Customer service was amazing\!

-----

### "JANTAMINIAU REVIEW" — 5.0/5

> **PALOMA** | *13. Februar 2025* | Textilien | Empfehlungsbewertung: 10.0/10
> 
> **Vorteile**: Endear provides an intuitive and user-friendly interface that makes customer relationship management seamless. The integration capabilities and personalized outreach features are incredibly effective in driving sales and engagement.
> 
> **Nachteile**: While the platform is feature-rich, adding more customization options for reports would be a great enhancement.
> 
> My experience with Endear has been excellent. It has significantly improved our client interactions and helped streamline communication with our customers. The automation tools and analytics have provided valuable insights that enhanced our sales strategy. Highly recommend it for businesses looking to strengthen their customer relationships\!

-----

### "Needs work" — 3.0/5

> **Katia** | *13. Juli 2020* | Einzelhandel | Empfehlungsbewertung: 3.0/10
> 
> **Vorteile**: The thing that I find the most useful is being able to filter through hundreds of thousands of clients to target a very specific group for a specific kind of outreach
> 
> **Nachteile**: The actual messaging on this software is still pretty wonky and it would be helpful to create a messaging app to where we can keep track of our conversations in a more streamlined way instead of having to go back and forth between “awaiting response” or “recommended follow up” and the like. It’s frustrating Trying to find the conversations you already responded to actively that are not either new or recommended follow up is impossible
> 
> Overall it’s more work than it has to be. For someone that has used the CRM programs designed by retail workers and Apple developers (I used to work for Kering) I feel this isn’t anywhere near what it could be, but I’m hopeful

-----

### "Clientele magic" — 4.0/5

> **Sara** | *2. November 2025* | Einzelhandel | Empfehlungsbewertung: 10.0/10
> 
> **Vorteile**: I love that I can take personal notes for each client\! When I write a note in my own words, I can remember my clients better, and the connection I make with them would be even more genuine and personal\!
> 
> **Nachteile**: When I’m sending a general email regarding an upcoming promotion, my understanding is that I can send to a group of 10 only at a time. It would have been easier if I could send the email to more clients at once\!
> 
> My overall experience with Ebdear is great\! I love the fact that I can have all of my clients in one place\!

-----

### "Endear Review" — 4.0/5

> **Hailey** | *12. Februar 2025* | Einzelhandel | Empfehlungsbewertung: 7.0/10
> 
> **Vorteile**: I rally enjoy how user friendly the site is to navigate. The templates are easy to find and include in messaging, and moving from one client to the next feels seemless\!
> 
> **Nachteile**: I think the metrics on reports and dashboard could be refined a little more/ the verbage for filters could be changed to be more clear.
> 
> I use endear every day to keep in touch with clients, from adding them to my client book to updating profiles, using their information to complete new orders, and reaching out to clients who may have questions\!

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## Links

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