--- description: Detaillierte Informationen über HaloITSM zu Benutzerfreundlichkeit, Funktionen, Kosten, Vor- und Nachteilen aus verifizierten Nutzer-Erfahrungen. Lies Ratings & Bewertungen und entdecke ähnliche Tools dank Capterra Austria. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: HaloITSM Kosten, Erfahrungen & Bewertungen - Capterra Österreich 2026 --- Breadcrumb: [Startseite](/) > [IT Asset Management Software](/directory/30077/it-asset-management/software) > [HaloITSM](/software/200140/haloitsm) # HaloITSM Canonical: https://www.capterra.at/software/200140/haloitsm Seite: 1 / 3\ Zurück: [Nächste Seite](https://www.capterra.at/software/200140/haloitsm?page=2) > HaloITSM vereint alles, was du für den IT-Support benötigst, in einer zentralen Lösung. > > Bewertung: **4.7/5** von 43 Nutzern. Top bewertet für **Weiterempfehlungsquote**. ----- ## Übersicht ### Wer verwendet HaloITSM? Ideal für Unternehmen jeder Größe und Branche, die nach einer intuitiven ITIL-ausgerichteten (Information Technology Infrastructure Library) Service Desk-Lösung suchen. ## Kurzstatistiken und Ratings | Metrik | Bewertung | Detail | | **Gesamt** | **4.7/5** | 43 Nutzerbewertungen | | Bedienkomfort | 4.6/5 | Auf Basis der Gesamtbewertungen | | Kundenbetreuung | 4.7/5 | Auf Basis der Gesamtbewertungen | | Preis-Leistungs-Verhältnis | 4.5/5 | Auf Basis der Gesamtbewertungen | | Funktionen | 4.7/5 | Auf Basis der Gesamtbewertungen | | Empfehlungsprozentsatz | 90% | (9/10 Weiterempfehlungsquote) | ## Über den Anbieter - **Unternehmen**: Halo Service Solutions - **Gegründet**: 1994 ## Gewerblicher Kontext - **Startpreis**: £ 45,00 - **Preismodell**: (Gratis Testen) - **Zielgruppe**: 2–10, 11–50, 51–200, 201–500, 501–1 000, 1 001–5 000, 5 001–10 000, 10 000+ - **Bereitstellungen und Plattformen**: Cloud, SaaS, webbasiert, Mac (Desktop), Windows (Desktop), Linux (Desktop), Windows (On-Premise), Linux (On-Premise), Chromebook (Desktop), Android (mobil), iPhone (mobil), iPad (mobil) - **Unterstützte Sprachen**: Chinesisch, Chinesisch (traditionell), Deutsch, Dänisch, Englisch, Estnisch, Französisch, Italienisch, Niederländisch, Polnisch, Portugiesisch, Spanisch - **Verfügbare Länder**: Afghanistan, Albanien, Algerien, Amerikanisch-Samoa, Amerikanische Jungferninseln, Andorra, Angola, Anguilla, Antigua und Barbuda, Argentinien, Armenien, Aruba, Aserbaidschan, Australien, Bahamas, Bahrain, Bangladesch, Barbados, Belarus, Belgien und 208 weitere ## Funktionen - API - Aktivitäts-Dashboard - Alarmfunktion / Benachrichtigungen - Alerts/Escalation - Analyse Tools - Asset Lifecycle Management - Audit Trail - Aufgabenmanagement - Automatische Geräteerkennung - Automatisiertes Routing - Barcode/Ticket Scanning - Berichterstattung / Analyse - Compliance Management - Compliance-Verfolgung - Configuration Management Database (CMDB) - Corrective and Preventive Action (CAPA) - Datenvisualisierung - Ermittlungsmanagement - IT-Asset-Management - IT-Betriebsmittelverwaltung - Inventarverwaltung - Kommunikationsmanagement - Konfigurationsmanagement - Kostennachverfolgung - Kundenbetreuung - Kundendatenbank - Lieferanten-Management - Lizenzmanagement - Makros/Antwortvorlagen - Multi-Channel-Kommunikation - On-Call-Pläne - Problem-Management - Real-Time Monitoring - Release-Management - Self-Service Portal - Service Level Agreement (SLA) Management - Statusverfolgung - Störfallmanagement - Third-Party Integrations - Ticket-Management - Umfragen & Feedback - Verfolgen von Vermögensanlagen - Vertrags-/Lizenz-Management - Veränderungsmanagement - Vorfall-Berichterstattung - Werkzeuge zur Zusammenarbeit - Wirtschaftsprüfung-Management - Wissensbasis-Management - Wissensmanagement - Workflow-Management ... und 6 weitere Funktionen ## Integrationen (42 insgesamt) - 3CX - AlertOps - AnyDesk - BeyondTrust Remote Support - ChatGPT - Cisco Jabber - ConnectWise Cybersecurity Management - Device42 - Dynamics 365 - Google Calendar - Google Workspace - Help Desk Migration - Jira - Kaseya BMS - Klips ... und 27 weitere Integrationen ## Optionen für Kundensupport - E-Mail/Helpdesk - FAQ/Forum - Wissensdatenbank - Telefon-Support - 24/7 Live-Support - Chat ## Category - [IT Asset Management Software](https://www.capterra.at/directory/30077/it-asset-management/software) ## Ähnliche Kategorien - [IT Asset Management Software](https://www.capterra.at/directory/30077/it-asset-management/software) - [IT-Service-Software](https://www.capterra.at/directory/30672/it-service/software) - [ITSM Tools](https://www.capterra.at/directory/30676/itsm/software) - [Service Desk Software](https://www.capterra.at/directory/31027/service-desk/software) - [Help-Desk-Software](https://www.capterra.at/directory/30008/help-desk/software) ## Alternativen 1. [Freshdesk](https://www.capterra.at/software/124981/freshdesk) — 4.5/5 (3408 reviews) 2. [Freshservice](https://www.capterra.at/software/132997/freshservice) — 4.5/5 (685 reviews) 3. [LiveAgent](https://www.capterra.at/software/102188/liveagent) — 4.7/5 (1753 reviews) 4. [Zendesk Suite](https://www.capterra.at/software/164283/zendesk) — 4.4/5 (4072 reviews) 5. [Milvus](https://www.capterra.at/software/202528/milvus) — 4.8/5 (298 reviews) ## Nutzerbewertungen ### "Feature Rich and a Great User experience" — 5.0/5 > **Owen** | *12. Dezember 2019* | Informationstechnologie & -dienste | Empfehlungsbewertung: 10.0/10 > > **Vorteile**: It has such a vast selection of features, Almost every aspect of customisable and the Web Interface is excellent. > > **Nachteile**: With it having such a WIDE selection of features, the issue I found is that the configuration is very complex, sometimes takes a moment to figure how to change a setting. > > Excellent Service with an Excellent Product. Their customer service is very good with someone always happy to help as soon as you call in. ----- ### "A Great ITSM" — 5.0/5 > **Ash** | *25. Juni 2025* | Gesundheit, Wellness & Fitness | Empfehlungsbewertung: 7.0/10 > > **Vorteile**: The best thing about HaloITSM is how flexible and customisable it is. It doesn't feel like you're being forced to work a certain way. Instead, you can build it around your team’s needs. The workflow automation is particularly strong. You can create really detailed processes that handle everything from ticket escalations and change approvals to custom email notifications. This has saved us loads of time and reduced manual errors. The interface is clean and easy to use, and almost every part of it can be adapted. Whether it’s custom fields, ticket types, dashboards, or email templates, you’ve got full control. We’ve used it to build out processes for things like new starter onboarding, change management, and even hardware stock tracking. Integrations have also been straightforward. We’ve hooked it into Power Automate and Teams with no major issues. It feels like a modern, well-thought-out platform designed for real-world IT teams. > > **Nachteile**: My biggest frustration with HaloITSM is the support documentation and training videos. While the platform itself is incredibly powerful and customisable, the official resources don’t always keep up. The documentation often lacks depth or real-world examples, and in some cases, it's either outdated or too vague to be useful for more complex setups. The video tutorials are quite basic and don’t cover the advanced functionality that a lot of admins are likely to use. I’ve found myself relying more on trial and error, community posts, or reaching out to support for clarification. For a platform with so much capability, better learning materials would really help new admins and speed up adoption across teams. > > Overall, I’m really happy with HaloITSM. It’s become a core part of how our IT team operates and has allowed us to build workflows and processes that actually reflect how we want to work. From managing tickets and automating approvals to handling changes and projects, it’s given us the flexibility to centralise everything in one place. The UI is intuitive, and once you've got the hang of it, the admin tools are powerful enough to manage everything without needing external dev support. We’ve already expanded it to other departments and will continue to roll it out further across the business. It’s also forming part of our wider IT strategy moving forward, with plans to use it for asset and procurement tracking. Despite a few niggles with documentation, it’s a platform I’d absolutely recommend to other IT teams looking for something modern, capable, and scalable. ----- ### "Halo ITSM review" — 4.0/5 > **Dom** | *13. Mai 2025* | Informationsdienst | Empfehlungsbewertung: 6.0/10 > > **Vorteile**: Stable, robust and intuitive. Has a full range of features and a manageable learning curve to operate it. > > **Nachteile**: Billing feature doesn't do everything we need it to for things like pro-rata billing. > > Overall, my experience with HaloITSM is a positive one. ----- ### "An incredibly versatile platform to manage most workflows" — 5.0/5 > **Patrick** | *23. August 2025* | Krankenhausversorgung & Gesundheitswesen | Empfehlungsbewertung: 9.0/10 > > **Vorteile**: The customer support team is incredible and extremely helpful. The platform is very versatile and has provided lots of customizations we are needing. Tickets are easy to find and hand between teams. The platform is very stable without any strange interface issues found in our old ticketing system. > > **Nachteile**: The implementation is very complicated and since we hit a few snags things were delayed causing some features to not be implemented in time. > > This platform is much more versatile than we imagined. Their platform has so many options, settings, and possibilities that I wish we had gone through more training before the implementation. ----- ### "A simple tool to mange tickets and changes" — 5.0/5 > **Sandeep** | *26. April 2024* | Einzelhandel | Empfehlungsbewertung: 10.0/10 > > **Vorteile**: - Ease of use. - Check users and agent details in the same page - Real time notifications - Asset management - Integrated KB - Launch chat or email with the user. > > **Nachteile**: Reporting / Analytics could be better for the agent. At the moment, we have to ask our Halo administrator. > > Very well pleased with using Halo day in and day out. ----- Seite: 1 / 3\ Zurück: [Nächste Seite](https://www.capterra.at/software/200140/haloitsm?page=2) ## Links - [Auf Capterra anzeigen](https://www.capterra.at/software/200140/haloitsm) ## Diese Seite ist in den folgenden Sprachen verfügbar | Sprache | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | nl | | | nl-BE | | | pt | | | pt-PT | | | sv | | ----- ## Strukturierte Daten