--- description: Detaillierte Informationen über Kenect zu Benutzerfreundlichkeit, Funktionen, Kosten, Vor- und Nachteilen aus verifizierten Nutzer-Erfahrungen. Lies Ratings & Bewertungen und entdecke ähnliche Tools dank Capterra Austria. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Kenect Kosten, Erfahrungen & Bewertungen - Capterra Österreich 2026 --- Breadcrumb: [Startseite](/) > [Zahlungsabwicklung Software](/directory/30232/payment-processing/software) > [Kenect](/software/212906/kenect) # Kenect Canonical: https://www.capterra.at/software/212906/kenect Seite: 1 / 5\ Zurück: [Nächste Seite](https://www.capterra.at/software/212906/kenect?page=2) > Deine Kunden möchten dir eine SMS senden. Verdoppele deine Leads, generiere Online-Nutzerbewertungen, führe sofort Videochats durch und erfasse Zahlungen – alles per SMS. > > Bewertung: **4.6/5** von 93 Nutzern. Top bewertet für **Weiterempfehlungsquote**. ----- ## Übersicht ### Wer verwendet Kenect? Kenect ist die perfekte Lösung für Unternehmen jeder Größe, welche die Kundenkommunikation durch SMS und Videochat verbessern und gleichzeitig Online-Nutzerbewertungen und Web-Leads generieren möchten. ## Kurzstatistiken und Ratings | Metrik | Bewertung | Detail | | **Gesamt** | **4.6/5** | 93 Nutzerbewertungen | | Bedienkomfort | 4.7/5 | Auf Basis der Gesamtbewertungen | | Kundenbetreuung | 4.6/5 | Auf Basis der Gesamtbewertungen | | Preis-Leistungs-Verhältnis | 4.5/5 | Auf Basis der Gesamtbewertungen | | Funktionen | 4.5/5 | Auf Basis der Gesamtbewertungen | | Empfehlungsprozentsatz | 90% | (9/10 Weiterempfehlungsquote) | ## Über den Anbieter - **Unternehmen**: Kenect ## Gewerblicher Kontext - **Startpreis**: $ 1,00 - **Zielgruppe**: 2–10, 11–50, 51–200, 201–500, 501–1 000, 1 001–5 000, 5 001–10 000, 10 000+ - **Bereitstellungen und Plattformen**: Cloud, SaaS, webbasiert, Android (mobil), iPhone (mobil), iPad (mobil) - **Unterstützte Sprachen**: Englisch - **Verfügbare Länder**: Vereinigte Staaten ## Funktionen - ACH Zahlungsabwicklung - Abrechnung & Rechnungsstellung - Autoresponders - Berichterstattung / Analyse - CRM-Systeme - Chat / Messaging - Dashboard Software - Debit-/Kreditkartenverarbeitung - Echtzeit-Chat für Kunden - Feedback-Management - Kampagnenmanagement - Kundenspezifisches Branding - Lead-Distribution - Lead-Qualifizierung - Mehrere Zahlungsmöglichkeiten - Mobile Zahlungen - Mobiler Zugriff - Multi-Channel-Kommunikation - Negatives Feedback Management - Nutzerbewertungs-Anfrage - Nutzerbewertungs-Notifikation - PCI-Compliance - Payment Gateway Integration - Personalisierung - Persönliche Zahlungen - Proaktiver Chat - Prävention von Zahlungsbetrug - Reaktions-Management - SMS-Nachrichtenversand - Teilen in sozialen Medien - Textanalyse - Third-Party Integrations - Transfer / Weiterleitung - Transkripte / Chatverlauf - Verfolgung von Interaktionen - Vorlagen-Management - Überprüfung bewerten - Überwachung der Beschwerden ## Integrationen (3 insgesamt) - 8am LawPay - Clio - Tripleseat ## Optionen für Kundensupport - Telefon-Support ## Category - [Zahlungsabwicklung Software](https://www.capterra.at/directory/30232/payment-processing/software) ## Ähnliche Kategorien - [Zahlungsabwicklung Software](https://www.capterra.at/directory/30232/payment-processing/software) - [Kundenzufriedenheit Software](https://www.capterra.at/directory/30541/customer-satisfaction/software) - [CEM Software (Customer Experience Management)](https://www.capterra.at/directory/30671/customer-experience/software) - [Online Reputation Management Tools](https://www.capterra.at/directory/30750/reputation-management/software) - [Live-Chat Software](https://www.capterra.at/directory/30797/live-chat/software) ## Alternativen 1. 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Because of this, I could not reach out to every person on my contact list with a marketing message. I wish the price were lower. ----- ### "Our go-to text messaging service\!" — 5.0/5 > **Joyce** | *6. August 2025* | Rechtsberatung | Empfehlungsbewertung: 10.0/10 > > **Vorteile**: Our law firm uses Clio. While Clio has a text feature, Clio texts do not show under the Communications tab. This is inconvenient because we like to see all forms of communication in one tab. Kenect solves this problem. Other features in Kenect - the templates, the requests for review, and requests for payment - make operations smooth and fast as well. Kenect also has a readily available, easy to access support team. > > **Nachteile**: We were initially having issues with Kenect automatically creating contacts in Clio, which would result in duplicate contacts. However, once this was addressed to the Kenect team, they quickly disabled the feature and now we do not have to worry about duplicate users. > > Kenect is very user friendly, easy to use, and integrates seamlessly with our Cloud management software. It has especially made a large difference in generating reviews from our clients as they are more likely to answer via text. ----- ### "Lack of Transparency and 'Renewing Contract'- Don't use Kenect\!" — 1.0/5 > **Laurie** | *27. Februar 2026* | Gastgewerbe | Empfehlungsbewertung: 0.0/10 > > **Vorteile**: We chose to partner with Kenect after a positive experience at a trade show in Las Vegas approximately three years ago. Over that time, the software and app have served our needs well. The on-boarding process was easy and their customer service team is nice while you are signing up.... Not so much when you decide to cancel their service after 3 years of being a customer. > > **Nachteile**: Kenect Team, We chose to partner with Kenect after a positive experience at a trade show in Las Vegas approximately three years ago. Over that time, the software and app have served our needs well. Recently, however, we identified another solution that better fits our evolving business needs. On February 25, 2026, I contacted customer service to request cancellation of our membership. I was told there would be no issue canceling and that someone would follow up with me to handle the offboarding process. After waiting two days without communication, I followed up again on February 27, 2026. After being on hold for 15 minutes, I was informed that we are under contract and cannot cancel until November due to an automatic annual renewal clause. I was told that I had signed an agreement stating that the service would renew each year unless canceled within a narrow window around the original signup date in November, three years ago. I have thoroughly reviewed our account page and searched our email records but have been unable to locate a copy of this contract or any renewal notifications. I have also formally requested a copy of the signed agreement and have yet to receive a response or documentation. It is extremely disappointing to learn that despite our proactive outreach and clear intent to cancel, we are being told we will continue to be billed through November for a contract signed three to four years ago — one that has not been provided upon request. This is particularly frustrating given that a prior representative indicated canceling would not be an issue and even discussed removing the website widget, which has since been taken down. We are no longer using the service, yet we are being told billing will continue. As someone with a background in hospitality and customer service, I value transparency and long-term client relationships. After three years as a loyal customer, I had hoped for a more solution-oriented and professional resolution. Instead, this experience has been disheartening. I respectfully request the following: A copy of the signed contract referenced by your team. Clarification of the renewal terms and any notification policies. Reconsideration of the cancellation request given the circumstances and prior communication from your support team. I look forward to your prompt response and hope we can resolve this matter professionally and amicably. Sincerely, Laurie Davidson-Smith > > I value transparency/long-term client relationships- Kenect did not provide transparency at the time of signing up with their 'renewal clause' that locks their customers 'into' paying for their services long after they wish to cancel. This is a huge disappointment and can no longer recommend their services. ----- ### "Kenect is Killer for Lawfirms" — 5.0/5 > **phillip** | *28. Juni 2022* | Anwaltskanzlei | Empfehlungsbewertung: 10.0/10 > > **Vorteile**: Much better than Birdeye, based in the US with US people to talk to for support, not someone overseas, exceptionally efficient and helpful for client management > > **Nachteile**: I can really think of anything at the moment, it is my favorite software purchase alongside Clio > > Changed the speed and effiiciency by which we can speak to clients and serve them better ----- ### "Texting customers made easy with Kenect" — 5.0/5 > **John** | *27. Dezember 2024* | Software für die Automobilindustrie | Empfehlungsbewertung: 9.0/10 > > **Vorteile**: The thing I like most about Kenect is the ability to mass text our customer base > > **Nachteile**: What I do not like about Kenect is the fact that you cannot mass text images > > Kenect did not integrate with our DMS, however we were able to export our customer data, which Kenect was able to import for us. We have been able to text our customers regarding service appointments, parts order status, and sales promotions, along with sending out surveys. It has reduced the amount of time spent making and receiving calls ----- Seite: 1 / 5\ Zurück: [Nächste Seite](https://www.capterra.at/software/212906/kenect?page=2) ## Links - [Auf Capterra anzeigen](https://www.capterra.at/software/212906/kenect) ## Diese Seite ist in den folgenden Sprachen verfügbar | Sprache | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | ----- ## Strukturierte Daten