eviivo Erfahrungen

Ein sehr schlechtes Programm!

Kommentare: Von 2018 bis Sommer 2019 habe ich versucht mit EVIIO zu arbeiten. Der Testmonat wurde überschritten mit Schulungen, so dass ich für 1 Jahr das Programm an der Backe hatte. Mein Fazit: EVIÍVO ist unübersichtlich, umständlich und grottenschlecht in der Bedienung! Nach vielen Diskussionen bin ich zu einem anderen Programm gewechselt, und zwar nach der rechtzeitigen Kündigung, bereits ca. 4 Monate vor Ablauf des Vertrages. EVIIVO hatte darüber keinerlei Kenntnis und berechnete stumpf - ohne die Kündigung zu bestätigen - weitere Monate nach Ablauf der Frist. Nach meinem Hinweis, dass ich fristgerecht gekündigt hatte, wurde das Programm sofort und vollständig abgeschaltet, auch für das vorhergegangene Jahr. Ich hätte keine Chance gehabt, auf Gästeliste, Kundenkartei, erstellte Rechnungen etc. zurück greifen, die ich allerdings mit Hilfe des neuen Anbieters rechtzeitig gesichert hatte. Durch die rechtzeitige Kündigung, die ich allerdings intensiv und nachhaltig einfordern musste, konnte ich EVIIVO canceln. NIE WIEDER!!! Das grenzt an Betrug!

Vorteile:

Ich kann nichts Positives berichten. Die Kenntisnahme zur Kündigung musste sehr energisch eingefordert werden.

Nachteile:

Die Schulungen wurden über den Testmonat hinausgezögert, so dass der Folgevertrag griff. Das Aussteigen wird bei EVIIO nicht leicht gemacht!

Meine immer liebe & hilfsbereite "Freundin" Wallis beim Eviivo Team-immer da,wenn man Sie braucht !

Kommentare: Ich habe mich gut eingearbeitet,obwohl ich durchaus auch mal fluche,wenn es nicht so geht,wie ich es mir vorgestellt habe.Am besten ist mittlerweile der persönliche Kontakt am Telefon, um noch mal auf meine
Wallis zurückzukommen,die sofort freundlich und kompetent weiter hilft und im Nu all meine Probleme löst.

Vorteile:

Zu Anfang die einzelnen Berichte wie ausgestellte Rechnungen,Steueraufstellung,der gesamte Überblick, so sauber und durchdacht-allerdings in manchen Bereichen auch schwer nachzuvollziehen. Zum Beispiel müßte man bei großen Gruppenbuchungen auch nachträglich die Namen der einzelnen Gäste pro Zimmer eintragen können,da diese erst von den Firmen kommen,wenn die Buchung schon abgeschlossen ist.

Nachteile:

Nein- einfach ist es auch heute noch nicht,und ich verstehe manche Gedankengänge im Buchungssystem nicht,obwohl es so einfach sein könnte.Man muß für einige Vorgänge soviel Schritte machen,damit das richtige Ergebnis herauskommt.

Toller Support, Jederzeit und schnell

Kommentare: So weit sehr gut. Aber ganz besonders möchte ich den Service - Support hervorheben, ohne den ist die beste Software nichts wert.

Vorteile:

Mit eurer Hilfe war es leicht zu integrieren und auch selbst weiter zu gestalten

Nachteile:

Es gibt schon das eine oder andere was ich gerne geändert hätte. Das sind aber Feinheiten zur Erleichterung vom Alltag und wäre kompliziert zum hier schreiben

Tolle Kundenbetreuung!

Kommentare: Hilfsbereitschaft, den Nutzer kompetent und mit Geduld zu unterstützen (Telefon und auch online über die „Hilfe-Option“)! Dem Kunden gegenüber sehr lösungsorientiert.

Vorteile:

Zu den Kontaktzeiten immer ein Mitarbeiter persönlich erreichbar, der mir bisher auch immer prima weiterhelfen konnte. Mein Problem wurde jedes Mal sofort gelöst. Gute Beratung.

Nachteile:

fällt mir spontan nichts ein. ——————————

Perfekt

Kommentare: Die tägliche Arbeit mit eviivo macht Spaß. Auch weil ein kompetentes Team hinter eviivo steht. Ein Anruf oder ein Chat genügt, falls einmal ein Problem auftaucht. Wir werden es auf jeden Fall weiterempfehlen.

Vorteile:

Die Arbeit mit der Software ist super in der Handhabung. Im Dashboard sind alle einzelnen Positionen aufgeführt. Alles für eine reibungslose Arbeit.

Nachteile:

Fällt uns nichts ein. Es ist alles von Seiten der Software gut durchdacht.

Kundenservice

Kommentare: Das Team von eviivo gibt sich Mühe allen gerecht zu werden, Sie haben Geduld für nicht PC kenner.

Vorteile:

Übersichtlich der Buchungsmaske, Funktionen zur aus Wahl, Benutzerfreundlich

Nachteile:

zu Umfangreich daher etwas schwierig zu Nutzen für nicht PC Kenner. Auch die vorgegebenen Hilfefragen geben meist nicht die richtige Hilfestellung so das man immer Chatten muss.

Super Tool

Kommentare: Wir sind froh darüber eviivo gefunden zu haben

Vorteile:

Die Einfachheit der Anwendung Klare Berichte Gute Handhabung Zuverlässig Übersichtlich

Nachteile:

Der zu langsame Kundenservice Vor allem an Wachenden

Für uns reicht es auf jeden Fall

Kommentare: Für uns klein Hoteliers genügt diese Software bestens.

Vorteile:

der Preis, mittlerweile der Support auch.

Nachteile:

nicht mit allen Portalen Kompatibel bei den Beschreibungen und Bildern.

Dank an den Support

Vorteile:

Ich möchte mich recht herzlich für die kompetente Hilfe von [GEVOELIGE INHOUD] - eviivo Support Team bedanken. Er hat mir bei all meinen Problemen sehr proffesionell geholfen. Weiter so 5 Sterne

Nachteile:

Die Preiseingabefunktion ist umständlich.

Erleichtert unsere Prozesse

Kommentare: Der Gesamteindruck ist sehr gut. Alles in allem eine tolle Software mit App, was super funktioniert!

Vorteile:

Die Integration in unseren laufenden Betrieb hat gut funktioniert, jedoch muss man sich auch sorgfältig einarbeiten. Danach funktioniert alles sehr gut.

Nachteile:

Kleine Funktionen fehlen oder sind nur über kleine Umwege zu erstellen (manche Gebühen für Zeiträume festlegen, Aufpreise für eine Nacht, etc)

Sehr gute Kundenservice!

Kommentare: Tolles Buchungsportal bzw. Channel manager, bietet eine eigene Website an und der Kundenservice ist unschlagbar!

Vorteile:

Sehr einfache Handhabung, tolle Unterstützung.

Nachteile:

Der App hat ein paar kleine (!) Fehler. Ist aber auch sehr einfach zu bedienen.

Sehr gut

Kommentare: Sehr gut

Vorteile:

Leichte Handhabung, gut verständlich. Ideal für kleine Betriebe.

Nachteile:

Mir hat alles gut gefallen. es gibt nichts zu beanstanden.

Hervoragende Software

Kommentare: Sehr übersichtlich und recht einfach zu bedienen

Vorteile:

Optimale Möglikchkeiten für meinen Betrieb

Nachteile:

es gibt nichts was mir nicht gefallen hat

Not just a software. Eviivo is a great team , ready to help,just what my small Guest House needs.

Vorteile:

Easy to use and great reports available. The set up was very simple and the training provided on line was very clear and accessible. Excellent support from the Eviivo team throughout the period I have been using the software.

Nachteile:

I am probably not using all the software to its maximum for my business; but this is my fault not theirs. I need to invest a little more time in using the software which will save me time in the longer run.

Really pleased with the solution and most importantly the customer service and communication

Kommentare: My sales and onboarding team were exceptional and appreciated the proactive communication, quick turn around with responses and commitment to help get us set up in the best way to support our business.

Vorteile:

Eviivo covers the majority of our use cases: -Vacation rental reservation with individual home and property calendars -Rate management with multiple seasons for 3+ years (clunky implementation) -Venue calendar management -OTA integration with all major platforms -Quickbooks online integration for payment processing and accounting They are also very open and welcomed my feedback and enhancement requests/suggestions.

Nachteile:

A little challenging to configure for our unique business model, vacation homes and wedding venues on a private resort/estate, but overall really pleased. They started in the UK and are set up to support an international market including the US so there are features and terms that don’t really apply to our market. A US product manager would greatly benefit them. They also need to provide the option to configure some key details at a system global level vs at each property as we needed to repeat entering details individually for every home. We only have 8 homes right now but this could be a challenge for larger vacation home businesses. However, it’s relatively easy to navigate through these. -Need centralized inbox within the application to handle all OTA communication and internal direct guest communication -Can’t support group bookings with our vacation home model of unique calendars vs hotel room types -Need calendar to show holidays for ease of rate setting -Need e-sign capability for vacation rental contract agreement and allow attachments with reservations -Need customized cleaning checklist -Need damage communication and billing process beyond the pre-auth for the deposit

Eviivo has been Very Harmful to our Business since Going Live

Vorteile:

There are some useful software features to optimize OTA listings. Being able to manage multiple properties from one account is helpful.

Nachteile:

Eviivo has been very harmful to our business since our Go Live date on 1/28/19. We expected that the Go Live process wouldn't be perfect, but their complete lack of customer support and communication concerning very urgent issues is unacceptable. Our properties are actively losing revenue every day this continues. Our customer service is suffering. We are unable to complete accounting reports and prepare monthly tax liabilities. For a company whose self-proclaimed mission is "to champion the independent sector and help small hotels, B&Bs, and accommodation providers succeed online", it is unsettling that our repeated requests for technical support have gone ignored. By limiting their clients' ability to govern their own account settings, Eviivo has made itself essential in this process. Not responding to support requests or even acknowledging them is simply unacceptable. The magnitude of the switchover from ReZovation is irrelevant; Eviivo imposed this deadline on its customers, not the other way around. The setup process was focused on making sure our properties were optimized for OTA searches rather than ensuring that our understanding of the process was clear. Most of the initial calls were a checklist to make sure we had pictures uploaded and amenities selected. Eviivo did not mention that we wouldn't be able to access something as fundamental as a Revenue Report or Occupancy Report without upgrading to the premium subscription rates. Eviivo does not understand their clientele; proactive customer service and guest recovery are important factors that differentiate small hotels from the large brands. Support isn't even available after business hours-- their business hours, not ours. Eviivo's website states that they have a guaranteed 24hr turnaround for their Support Query. Our guarantee has not been met several times over. Eviivo's indifference is inexcusable.

Amazing Experience

Vorteile:

Eviivo has made our lives much easier. We manage over 90 properties in Hocking Hills, Ohio. We have 40+ employees and several of them are managers working in Eviivo everyday. The platform works perfectly for monthly reporting & integrating with all the channels that we need. We couldn't be happier.

Nachteile:

Integration with Airbnb can be challenging some times. Data isn't pulled through correctly after reservations are made and you are unable to modify these reservations.

Eviivo does what I need it to do

Kommentare: eviivo was not easy to get up and running in my opinion. There are still things I don't understand. However, the chat feature enables me to get timely answers to my questions and the customer representatives are friendly and helpful. I haven't found eviivo to be responsive to phone calls or emails. A lot of the problem is due to my not knowing how to input information - set up rates, promotions, etc. but in the end the struggle was worth it. The system has been running smoothly for over a year now and I am happy with it.

Vorteile:

In my opinion, syncing calendars is the most valuable aspect of the eviivo software. I no longer need enter reservations on multiple platforms as they come in - thus alleviating worry about double bookings. Also, I like having the financial reporting and calendars available for three properties in one place. I like having an historical record of guest information and reservations.

Nachteile:

The learning curve was pretty steep and very stressful for me. My old software, Webervations, ended and I had to find software to takes its place. It took a long time to get eviivo operating the way it should. eviivo uses terms and wording that is European centric. Room titles and descriptions are not expressed in terms that would be typical for American travelers. Also eviivo does not permit syncing VRBO calendar, so my VRBO reservations must be manually entered on eviivo.

Ease of Use

Kommentare: Pretty good ...I am happy with eviivo suite..just some changes would be so much better. Thanks

Vorteile:

I find the most difficult thing about this software is that it is not designed for dummies like me. I have to get help from the Eviivo team and get shown the path. Once I see the path I can follow through, however it is not intuitive. I find uploading photos very cumbersome and the way you have to save them...lengthy. That whole platform needs to be upgraded? I think the whole thing needs to be a bit simpler to use...as mentioned it doesn't jump out at you. I like the price point, availability of help, and the result of the booking system though. Thanks Michele

Nachteile:

As mentioned above..sorry put the "least" in the paragraph above

Software with a lot of options!!!

Vorteile:

I became associated with this software when the previous software company REZOVATIONS sold to Eviivo. The transition was a bit bumpy at first but over time Eviivo has become enjoyable to use. It has a lot of capability with a lot of options. Customer service is sometimes right on with help, other times I struggle to get a solution or a satisfying answer to my question or concern. I would like to see an improvement to the the ability to send email confirmations and correspondence to our customers.

Nachteile:

I would like to see an improvement to the ability to send email confirmations and correspondence to our customers. It would be nice to be able to preview or edit the email before you send it to your customer. Some times it becomes this software makes it difficult to change the price of a room when you book it.

great over all PMS

Kommentare: There was no PMS in place when I purchased the inn. eviivo has allowed me to run reservations much better than the previous owner.

Vorteile:

Very easy to setup and use. Intuitive GUI. Company is always working to add new features.

Nachteile:

The Group Booking function is a bit clunky to apply discounts or promotions I have to touch each individual room booked, not at a group level, yet I can attribute payment on one to cover all.

Wish I had picked another software!

Kommentare: My first season in our accommodation was nothing less than a nightmare. We decided to have Eviivo connect us with Expedia, and something went woefully wrong. We were being shown on the internet as "sold out" for many, many weeks, right during the time people would have been booking for vacations. Internally, Eviivo was unable to correct the problem without disconnecting us from Expedia, then reconnecting us - which took another 2 weeks. Then, wrong rates were posted for a period, and until a correction could be made, we lost another $450! We still have not recovered that loss. We will never recover the bookings that were lost during the time we were being shown as sold out. Additionally, we had people showing up at our B&B, and we hadn't been notified that they were coming, nor did their reservation show up on the diary. Needless to say, it was a very, very stressful season. Support has improved, but we still have money owed to us, a year later.

Vorteile:

Not much. It did integrate with my previous system.

Nachteile:

It is way to complex and way to many layers of complexity for the average person. It des not need to be so complex. All I need is a reservation system to accept online reservations and process payments efficiently. Simple, accurate reports would be helpful when doing taxes.

review ***

Kommentare: brilliant that's it

Vorteile:

their support is second to none

Nachteile:

no sand box environment to see what the client experiences when making changes to temple emails timing etc

Small Hotel or B&B PMS

Kommentare: I have been extremely happy with Eviivo so far their customer support, from sales to implementation teams, has been second to none. They have answered every question that I have had and helped me with every aspect of the technology when requested. Incredible support so far from the start

Vorteile:

The technology suite that Eviivo offers is perfectly suited to a smaller property. I am able to run promotions on line both with the OTA's or just on my own website with just a click of a few buttons. The reporting is excellent and it enables me to see where business is coming from which helps in business making decisions in terms of marketing and sales. The front office is incredibly simple to use, from checking guests in and out to taking payments.

Nachteile:

At the moment there isn't a capability of charging a guest credit card unless they have a reservation. We would like to sell vouchers to guests to use for future stays and the only way I can take payment is via bacs transfer (or create a fake reservation).

7 years of pulling my hair out...

Kommentare: So many growing pains! We've had the software for about 7 years, and I have really mixed feelings. This product has so much potential, but it seems that it's being executed poorly at times, with perhaps some questionable development decisions. When we first began using the software, we had a credit card terminal to process payments, but opted to use the internal credit card processing for a more streamlined process. Initially, there were a lot of problems getting the systems end-of-day to correspond with the credit card processing end-of-day. This resulted in a challenge in reconciling our bank statement, because the amounts funded did not match the daily totals from the system. After a lot of time spent working on this, we were able to have this situation resolved, and the system worked okay for quite awhile. RezOvation is locked into using one of two (the second recently added) credit card processors. This in and of itself might not be a bad thing, except that in this case the primary processor is Intuit Payment Solutions. Intuit has chosen to implement policy restrictions on issuing refunds which boggles the mind. After 90 days has passed from the date of the charge, it's impossible to issue a refund back to the card that was charged. Unacceptable! For a resort that takes advance deposits, this is an unnecessary burden. It creates delays, additional workload, and negative guest experiences. Accuracy of reporting is a critical part of any PMS. It seems a lot of hotel software I have tried has an achilles heel in the reporting, not necessarily all reports, but each product seems to have at least one area that is questionable. RezovationGT is no different. On the Daily Summary report, there are categories that show totals for groups, and for advance deposits taken/ used which have no supporting reports to show how those totals are calculated. This makes it difficult to audit if the day is out of balance. The online segment of RezOvation is also very difficult to deal with. We originally had it set up so our guests could make reservations through our website via Webervations. It seemed to work okay at first, but then they went through a PCI compliance audit, and changed how payments were taken. The payments became "tokenized," so you could not see card details within the system. There were other issues with this process as well as batch-out time issues, which made it a no-go for us.

Vorteile:

Ease of use. Support is always available during normal business hours, and no wait time. Customization of reports and letters. Automated letters for reminders and follow-up with guests. Excellent up-time. No Night Audit process necessary.

Nachteile:

The largest problem I have with this product is the lack of ability to choose your own credit card processor. You are basically stuck with two options, Intuit (awful), and InnPayment which I have not tried yet. Our resort takes advance deposits up to one-year in advance of arrival. Many of our guests return year after year, and so opt to make their next year's reservation when departing. The problem arises if their plans change... Intuit will not allow a refund to a credit card after 90 days has passed, which means we have to write a company check. This might not seem like a huge problem, but the additional workload for doing refund checks, combined with the delays in check processing for our European customers makes it a customer service nightmare. I like the amount of customization options in the reports and letters, but the lack of code for certain things bothers me. Also, the lack of supporting detailed reports for some daily reporting totals (adv. deposits used) makes auditing difficult at times. The real problem seems to be the lack of supporting reports. For example, there is a daily summary report which has values for many categories, cash, visa, gift certificates, revenue, taxes, advance deposits, etc. The problem is that with some of the totals, you don't have access to a detail report to support the total, so it's difficult to audit out of balance issues. They have been working on it gradually, but there's still a couple of categories that need detail reports