--- description: Detaillierte Informationen über LiveAgent zu Benutzerfreundlichkeit, Funktionen, Kosten, Vor- und Nachteilen aus verifizierten Nutzer-Erfahrungen. Lies Ratings & Bewertungen und entdecke ähnliche Tools dank Capterra Austria. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: LiveAgent Kosten, Erfahrungen & Bewertungen - Capterra Österreich 2026 --- Breadcrumb: [Startseite](/) > [Help-Desk-Software](/directory/30008/help-desk/software) > [LiveAgent](/software/102188/liveagent) # LiveAgent Canonical: https://www.capterra.at/software/102188/liveagent Seite: 1 / 71\ Zurück: [Nächste Seite](https://www.capterra.at/software/102188/liveagent?page=2) > Großartiger Kundenservice beginnt mit einer besseren Helpdesk-Software. Gewinne mehr Kunden durch exzellenten Kundenservice mit LiveAgent. > > Bewertung: **4.7/5** von 1753 Nutzern. Top bewertet für **Weiterempfehlungsquote**. ----- ## Übersicht ### Wer verwendet LiveAgent? Große Auswahl für KMU´s in den Bereichen E-Commerce, Telekommunikation, Versicherungen, SaaS, Startups und Unternehmen. Unser Zielkunde ist jeder, der versteht, wie wichtig Kundenservice ist. ## Kurzstatistiken und Ratings | Metrik | Bewertung | Detail | | **Gesamt** | **4.7/5** | 1753 Nutzerbewertungen | | Bedienkomfort | 4.6/5 | Auf Basis der Gesamtbewertungen | | Kundenbetreuung | 4.7/5 | Auf Basis der Gesamtbewertungen | | Preis-Leistungs-Verhältnis | 4.6/5 | Auf Basis der Gesamtbewertungen | | Funktionen | 4.6/5 | Auf Basis der Gesamtbewertungen | | Empfehlungsprozentsatz | 90% | (9/10 Weiterempfehlungsquote) | ## Über den Anbieter - **Unternehmen**: CyberSentriq - **Gegründet**: 2004 ## Gewerblicher Kontext - **Startpreis**: $ 15,00 - **Preismodell**: (Gratis Testen) - **Preisinformationen**: Kostenlos: $0/Agent/Monat – Small: $15/Agent/Monat – Medium: $29/Agent/Monat – Large: $49/Agent/Monat – Enterprise: $69/Agent/Monat - **Zielgruppe**: Selbstständig, 2–10, 11–50, 51–200, 201–500, 501–1 000, 1 001–5 000, 5 001–10 000, 10 000+ - **Bereitstellungen und Plattformen**: Cloud, SaaS, webbasiert, Windows (On-Premise), Linux (On-Premise), Android (mobil), iPhone (mobil), iPad (mobil) - **Unterstützte Sprachen**: Englisch - **Verfügbare Länder**: Afghanistan, Albanien, Algerien, Amerikanisch-Samoa, Amerikanische Jungferninseln, Andorra, Angola, Anguilla, Antigua und Barbuda, Argentinien, Armenien, Aruba, Aserbaidschan, Australien, Bahamas, Bahrain, Bangladesch, Barbados, Belarus, Belgien und 204 weitere ## Funktionen - Agenten-Schnittstelle - Anpassbare Formulare - Anrufaufzeichnung - Anrufprotokoll - Anrufüberwachung - Aufgabenmanagement - Aufzeichnung - Automated Attendant - Automatische Anrufverteilung - Automatische Antworten - Automatisiertes Routing - Befragungs-/Umfragemanagement - Beibehaltung nachverfolgen - Berichterstattung / Analyse - Bildschirm teilen - Call-Center-Management - Chat / Messaging - Chatbot-Software - Echtzeit-Chat für Kunden - Einstellungen (Personalbeschaffung) - Engagement-Tracking - Feedback-Management - Inbox-Management - Kollaboration mehrerer Nutzer - Kommunikationsmanagement - Kontaktmanagement - Kundendatenverwaltung - Kundenerlebnis-Management - Kundenhistorie - Kundenportal - Kundensegmentierung - Leadmanagement - Leistungskennzahlen - Live-Chat - Mobiler Zugriff - Multi-Channel-Kommunikation - Multichannel-Datenerfassung - Nutzungsverfolgung/-analyse - PBX - Qualitätsmanagement - Remote-Support - Remote-Zugriff/-Kontrolle - Störfallmanagement - Transkripte / Chatverlauf - Umfragen & Feedback - Verarbeitung natürlicher Sprache - Voice-Mail - Weiterleitung von Anrufen (Call Routing) - Wissensbasis-Management - Wissensmanagement ... und 82 weitere Funktionen ## Integrationen (129 insgesamt) - AVOXI - AWeber - Actio - ActiveCampaign - Adobe Commerce - Agile CRM - Asana - Avelia - Axigen - BigCommerce - Blogger - Bold BI - CS-Cart Store Builder - ChargeDesk - ClickFunnels ... und 114 weitere Integrationen ## Optionen für Kundensupport - E-Mail/Helpdesk - FAQ/Forum - Wissensdatenbank - Telefon-Support - 24/7 Live-Support - Chat ## Category - [Help-Desk-Software](https://www.capterra.at/directory/30008/help-desk/software) ## Ähnliche Kategorien - [Kundenservice Software](https://www.capterra.at/directory/22/customer-service/software) - [Help-Desk-Software](https://www.capterra.at/directory/30008/help-desk/software) - [Live-Chat Software](https://www.capterra.at/directory/30797/live-chat/software) - [Call-Center Software](https://www.capterra.at/directory/30007/call-center/software) - [Service Desk Software](https://www.capterra.at/directory/31027/service-desk/software) ## Alternativen 1. [Freshdesk](https://www.capterra.at/software/124981/freshdesk) — 4.5/5 (3409 reviews) 2. [Slack](https://www.capterra.at/software/135003/slack) — 4.7/5 (24046 reviews) 3. [LiveChat](https://www.capterra.at/software/62194/livechat) — 4.6/5 (1715 reviews) 4. [Zendesk Suite](https://www.capterra.at/software/164283/zendesk) — 4.4/5 (4072 reviews) 5. [Tidio](https://www.capterra.at/software/144040/tidio-chat) — 4.7/5 (590 reviews) ## Nutzerbewertungen ### ""An effective and dependable customer support solution"" — 5.0/5 > **Sanket** | *26. März 2026* | Informationstechnologie & -dienste | Empfehlungsbewertung: 9.0/10 > > **Vorteile**: LiveAgent makes it very easy to take care of customer service. The ticket system helps keep things in order, and the live chat is fast. I like how easy the interface is to use, even for people who are new to it. > > **Nachteile**: The interface can feel a little old fashioned at times, and it can take a while to set up advanced features. It works well once everything is set up, through. > > Overall, I had a good time with LiveAgent. It helps us answer customers questions quickly and run support well. It's a good option for all businesses that need a reliable tool for support. ----- ### "So far so good...much better than what I was doing before." — 4.0/5 > **Dale** | *7. August 2025* | E-Learning | Empfehlungsbewertung: 8.0/10 > > **Vorteile**: The ability to create trackable tickets as opposed to email strings that would get lost in the pile. This has resulted in peace of mind, for the most part knowing I haven't forgotten about a customer that is needing help. > > **Nachteile**: The same as what I like most: I would like for a color coding capability that indicates when a follow-up is needed. Right now I have to look at when whether the ticket has been resolved. Would be nice if it flagged. > > Good so far. It is a little early yet and I haven't explored all the capabilities as much as I should have, but overall am pleased with the investment. ----- ### "A strong customer support and data sharing tool" — 4.0/5 > **Anamika** | *14. März 2026* | Design | Empfehlungsbewertung: 8.0/10 > > **Vorteile**: I mostly use liveagent to give support to our field staffs working on the different cornors of the city also this tool is budget friendly and has multiple conferencing tools available. We use is on daily basis as the user interface is simple and easy to navigate. > > **Nachteile**: The mobile app is boring and has Limited video conferencing tools available. I have also used the web version of live agent and it is quit interesting and also has different type of data sharing options available so new user to must try its web version. > > Our team uses this platform for conducting live events and customer support with the help of email and chats. This has been one of the strongest software which works like a back bone for our business from last 3 years. ----- ### "Found beneficial ticket tracker and management system" — 3.0/5 > **Christ** | *19. März 2025* | Professionelles Training & Coaching | Empfehlungsbewertung: 8.0/10 > > **Vorteile**: LiveAgent helps in centralizing all customer concerns from several channels in a ticketing system. This makes it possible to track all queries that may be generated in the course of customer service and this helps in processing and handling of customer complaints. > > **Nachteile**: Some areas of LiveAgent are not very intuitive and it may take some time for new users to get the hang of it. This might actually prolong the time of onboarding and may also need extra time teaching as to how to use the system. ----- ### "Best software for customer support management" — 5.0/5 > **Shivam** | *27. Jänner 2026* | Marketing & Werbung | Empfehlungsbewertung: 9.0/10 > > **Vorteile**: They are rich in features, it almost have every feature I need to talk to my clients and connect to my team for the meetings. > > **Nachteile**: the pricing thing is little bit higher compared to other providers other than that everything seems fine to me. > > Overall liveagent is great experience, their customer support was great during the software setup, the software is easy to use, messaging and email to clients is automated so it actually save a lot of my time and energy. ----- Seite: 1 / 71\ Zurück: [Nächste Seite](https://www.capterra.at/software/102188/liveagent?page=2) ## Links - [Auf Capterra anzeigen](https://www.capterra.at/software/102188/liveagent) ## Diese Seite ist in den folgenden Sprachen verfügbar | Sprache | URL | | da | | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fi | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | ko | | | nb | | | nl | | | nl-BE | | | pl | | | pt | | | pt-PT | | | sv | | | tr | | ----- ## Strukturierte Daten