--- description: Detaillierte Informationen über LiveAgent zu Benutzerfreundlichkeit, Funktionen, Kosten, Vor- und Nachteilen aus verifizierten Nutzer-Erfahrungen. Lies Ratings & Bewertungen und entdecke ähnliche Tools dank Capterra Austria. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: LiveAgent Kosten, Erfahrungen & Bewertungen - Capterra Österreich 2026 --- Breadcrumb: [Startseite](/) > [Call-Center Software](/directory/30007/call-center/software) > [LiveAgent](/software/102188/liveagent) # LiveAgent Canonical: https://www.capterra.at/software/102188/liveagent Page: 1 / 71\ Zurück: [Next page](https://www.capterra.at/software/102188/liveagent?page=2) > Großartiger Kundenservice beginnt mit einer besseren Helpdesk-Software. Gewinne mehr Kunden durch exzellenten Kundenservice mit LiveAgent. > > Verdict: Rated **4.7/5** by 1749 users. Top-rated for **Weiterempfehlungsquote**. ----- ## Übersicht ### Wer verwendet LiveAgent? Große Auswahl für KMU´s in den Bereichen E-Commerce, Telekommunikation, Versicherungen, SaaS, Startups und Unternehmen. Unser Zielkunde ist jeder, der versteht, wie wichtig Kundenservice ist. ## Quick Stats & Ratings | Metric | Bewertung | Detail | | **Gesamt** | **4.7/5** | 1749 Nutzerbewertungen | | Bedienkomfort | 4.6/5 | Based on overall reviews | | Kundenbetreuung | 4.7/5 | Based on overall reviews | | Preis-Leistungs-Verhältnis | 4.6/5 | Based on overall reviews | | Funktionen | 4.6/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Weiterempfehlungsquote) | ## Über den Anbieter - **Unternehmen**: CyberSentriq - **Founded**: 2004 ## Commercial Context - **Startpreis**: $ 15,00 - **Preismodell**: (Gratis Testen) - **Preisinformationen**: Kostenlos: $0/Agent/Monat – Small: $15/Agent/Monat – Medium: $29/Agent/Monat – Large: $49/Agent/Monat – Enterprise: $69/Agent/Monat - **Target Audience**: Selbstständig, 2–10, 11–50, 51–200, 201–500, 501–1 000, 1 001–5 000 - **Deployment & Platforms**: Cloud, SaaS, webbasiert, Windows (On-Premise), Linux (On-Premise), Android (mobil), iPhone (mobil), iPad (mobil) - **Unterstützte Sprachen**: Englisch - **Available Countries**: Afghanistan, Albanien, Algerien, Amerikanisch-Samoa, Amerikanische Jungferninseln, Andorra, Angola, Anguilla, Antigua und Barbuda, Argentinien, Armenien, Aruba, Aserbaidschan, Australien, Bahamas, Bahrain, Bangladesch, Barbados, Belarus, Belgien and 204 more ## Funktionen - Agenten-Schnittstelle - Anpassbare Formulare - Anrufaufzeichnung - Anrufprotokoll - Anrufüberwachung - Aufgabenmanagement - Aufzeichnung - Automated Attendant - Automatische Anrufverteilung - Automatisiertes Routing - Befragungs-/Umfragemanagement - Beibehaltung nachverfolgen - Berichterstattung / Analyse - Berichterstattung über Anrufe - Bildschirm teilen - Call-Center-Management - Chat / Messaging - Chatbot-Software - Echtzeit-Chat für Kunden - Einstellungen (Personalbeschaffung) - Engagement-Tracking - Feedback-Management - Inbox-Management - Kollaboration mehrerer Nutzer - Kommunikationsmanagement - Kontaktmanagement - Kundendatenverwaltung - Kundenerlebnis-Management - Kundenhistorie - Kundenportal - Kundensegmentierung - Leadmanagement - Leistungskennzahlen - Live-Chat - Mobiler Zugriff - Multi-Channel-Kommunikation - Multichannel-Datenerfassung - Nutzungsverfolgung/-analyse - PBX - Problem-Nachverfolgung - Qualitätsmanagement - Remote-Support - Remote-Zugriff/-Kontrolle - Störfallmanagement - Transkripte / Chatverlauf - Umfragen & Feedback - Verarbeitung natürlicher Sprache - Voice-Mail - Wissensbasis-Management - Wissensmanagement ... and 82 more features ## Integrations (132 total) - 2Checkout - AVOXI - AWeber - Actio - ActiveCampaign - Adobe Commerce - Agile CRM - Asana - Avelia - Axigen - BigCommerce - Blogger - Bold BI - CS-Cart Store Builder - ChargeDesk ... and 117 more integrations ## Optionen für Kundensupport - E-Mail/Helpdesk - FAQ/Forum - Wissensdatenbank - Telefon-Support - 24/7 Live-Support - Chat ## Category - [Call-Center Software](https://www.capterra.at/directory/30007/call-center/software) ## Ähnliche Kategorien - [Kundenservice Software](https://www.capterra.at/directory/22/customer-service/software) - [Help-Desk-Software](https://www.capterra.at/directory/30008/help-desk/software) - [Live-Chat Software](https://www.capterra.at/directory/30797/live-chat/software) - [Call-Center Software](https://www.capterra.at/directory/30007/call-center/software) - [Service Desk Software](https://www.capterra.at/directory/31027/service-desk/software) ## Alternativen 1. [Slack](https://www.capterra.at/software/135003/slack) — 4.7/5 (24019 reviews) 2. [LiveChat](https://www.capterra.at/software/62194/livechat) — 4.6/5 (1708 reviews) 3. [Zendesk Suite](https://www.capterra.at/software/164283/zendesk) — 4.4/5 (4066 reviews) 4. [Tidio](https://www.capterra.at/software/144040/tidio-chat) — 4.7/5 (590 reviews) 5. [Freshdesk](https://www.capterra.at/software/124981/freshdesk) — 4.5/5 (3396 reviews) ## Nutzerbewertungen ### "Best software for customer support management" — 5.0/5 > **Shivam** | *27. Jänner 2026* | Marketing & Werbung | Recommendation rating: 9.0/10 > > **Vorteile**: They are rich in features, it almost have every feature I need to talk to my clients and connect to my team for the meetings. > > **Nachteile**: the pricing thing is little bit higher compared to other providers other than that everything seems fine to me. > > Overall liveagent is great experience, their customer support was great during the software setup, the software is easy to use, messaging and email to clients is automated so it actually save a lot of my time and energy. ----- ### "An effective and reliable Helpdesk solution that made our customer support more simplified." — 5.0/5 > **Ishant** | *15. Oktober 2025* | Computer-Software | Recommendation rating: 10.0/10 > > **Vorteile**: The best part of LiveAgent to me is the ease with which it gathers all communication channels with customers in a central place. The ticket management system is highly intuitive whereby our staff is able to respond to any client inquiries in real-time through email, chat, and social channels. The navigation on the platform is easy and new members of the team learn to navigate through it within a short time. In terms of management, the reporting tools will be very visible regarding the performance of agents and client satisfaction. Their customer care team is also responsive, well informed, and sincerely committed to working towards the success of businesses. On the whole, LiveAgent is a great value company at any price to any company that wishes to take its customer support business to the next level. > > **Nachteile**: Although LiveAgent is doing very well in general, it still has a few things that can be improved. The mobile application is functional, but sometimes it is not very fast in handling a variety of tickets or switching between the discussions. Some more enhanced report and dashboard customization features would be useful as well when it comes to data-driven teams such as our one. Besides, the first installation takes certain time to program workflows and automation rules to the point that it is perfect, however, once it is established, the system is flawless. Such are small inconveniences in the sight of the value it renders. > > The general experience with LiveAgent was very positive. It has also simplified the process of our marketing and client success departments in their communication with the customers so that they get observed and addressed at the right time and in a personalized manner. The single ticketing system has greatly cut down response time, and enhanced interdepartmental cooperation. The reliability of the platform is also something that we enjoy, it is stable, safe, and constantly enriched with the meaningful improvements. Since the onboarding till the everyday practice, LiveAgent has turned out to be a reliable tool that provides a real value to our customer engagement strategy. It is a great option when a company should enhance its internal efficiency and the satisfaction of clients. ----- ### "Found beneficial ticket tracker and management system" — 3.0/5 > **Christ** | *19. März 2025* | Professionelles Training & Coaching | Recommendation rating: 8.0/10 > > **Vorteile**: LiveAgent helps in centralizing all customer concerns from several channels in a ticketing system. This makes it possible to track all queries that may be generated in the course of customer service and this helps in processing and handling of customer complaints. > > **Nachteile**: Some areas of LiveAgent are not very intuitive and it may take some time for new users to get the hang of it. This might actually prolong the time of onboarding and may also need extra time teaching as to how to use the system. ----- ### "Turning Customer Chaos into Clarity" — 5.0/5 > **Susan** | *11. Jänner 2026* | Unterhaltung | Recommendation rating: 9.0/10 > > **Vorteile**: I liked that LiveAgent keeps all customer messages in one place, making it easy to reply quickly. It’s simple to use and helps manage support without stress. > > **Nachteile**: It can be a bit confusing at first because of all the options, so it takes some time to get used to. > > my experience with LiveAgent has been good. Once I got used to it, it became a really helpful tool for handling customer support smoothly. ----- ### "Live agent - Modern solution for our multichannel communication" — 5.0/5 > **Markéta** | *22. Juli 2025* | Einzelhandel | Recommendation rating: 10.0/10 > > **Vorteile**: - Unified inbox for all channels. We used to switch between emails, phone calls, and social media, but now everything is in one place, and no ticket gets forgotten. - Self-management capabilities. When launching a new country or brand, we can easily connect an email inbox, set up departments, templates, IVR, and even phone numbers ourselves – without needing any support from LiveAgent or our IT team. - System flexibility. Everything is clear, easy to configure, and allows for quick adjustments based on current needs. - Powerful features. IVR, well-structured and customizable reporting, smooth chat integration and styling, automation, and templates. - Balanced agent workload. Having a clear overview of work across departments and agents allows us to distribute tasks more evenly and avoid overload. - Time and cost efficiency. Since we manage everything ourselves, we don’t need external support or integration services, which saves us both time and money. > > **Nachteile**: We haven’t encountered any negatives with LiveAgent during our usage. The system fully meets our needs. > > We are very satisfied with LiveAgent overall. Implementing the system has significantly simplified our day-to-day customer service management. By centralizing all communication into a single queue, we now have a clear overview of all tickets, nothing gets forgotten, and it's easy to distribute workload across agents and teams. We especially appreciate the high level of flexibility, which allows us to adjust most settings ourselves without needing assistance from support or IT. This saves us both time and costs. Features like IVR, detailed reporting, easily customizable templates, and simple chat integration allow us to tailor the system to the needs of each brand or country we support. As a result, we’ve seen a notable improvement in performance, for example our SLA has increased from 80% to 97%, and our average response time has decreased from 24 hours to approximately 6 hours. LiveAgent gives us full control over our customer service and supports our commitment to delivering an excellent customer experience. ----- Page: 1 / 71\ Zurück: [Next page](https://www.capterra.at/software/102188/liveagent?page=2) ## Links - [View on Capterra](https://www.capterra.at/software/102188/liveagent) ## This page is available in the following languages | Locale | URL | | da | | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fi | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | ko | | | nb | | | nl | | | nl-BE | | | pl | | | pt | | | pt-PT | | | sv | | | tr | | ----- ## Structured Data