--- description: Detaillierte Informationen über Qiscus zu Benutzerfreundlichkeit, Funktionen, Kosten, Vor- und Nachteilen aus verifizierten Nutzer-Erfahrungen. Lies Ratings & Bewertungen und entdecke ähnliche Tools dank Capterra Austria. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Qiscus Kosten, Erfahrungen & Bewertungen - Capterra Österreich 2026 --- Breadcrumb: [Startseite](/) > [Live-Chat Software](/directory/30797/live-chat/software) > [Qiscus](/software/1026338/qiscus) # Qiscus Canonical: https://www.capterra.at/software/1026338/qiscus Seite: 1 / 2\ Zurück: [Nächste Seite](https://www.capterra.at/software/1026338/qiscus?page=2) > Es handelt sich um eine Lösung für das Kundenkommunikationsmanagement, die Unternehmen bei der Verwaltung von Kundendaten, Leads, Multi-Kanal-Messaging usw. unterstützt. > > Bewertung: **4.4/5** von 7 Nutzern. Top bewertet für **Weiterempfehlungsquote**. ----- ## Kurzstatistiken und Ratings | Metrik | Bewertung | Detail | | **Gesamt** | **4.4/5** | 7 Nutzerbewertungen | | Bedienkomfort | 4.7/5 | Auf Basis der Gesamtbewertungen | | Kundenbetreuung | 4.1/5 | Auf Basis der Gesamtbewertungen | | Preis-Leistungs-Verhältnis | 4.0/5 | Auf Basis der Gesamtbewertungen | | Funktionen | 4.0/5 | Auf Basis der Gesamtbewertungen | | Empfehlungsprozentsatz | 80% | (8/10 Weiterempfehlungsquote) | ## Über den Anbieter - **Unternehmen**: Qiscus ## Gewerblicher Kontext - **Zielgruppe**: 11–50, 51–200, 201–500, 501–1 000 - **Bereitstellungen und Plattformen**: Cloud, SaaS, webbasiert - **Unterstützte Sprachen**: Englisch - **Verfügbare Länder**: Afghanistan, Albanien, Algerien, Amerikanisch-Samoa, Amerikanische Jungferninseln, Andorra, Angola, Anguilla, Antigua und Barbuda, Argentinien, Armenien, Aruba, Aserbaidschan, Australien, Bahamas, Bahrain, Bangladesch, Barbados, Belarus, Belgien und 210 weitere ## Funktionen - Aktivitäts-Verfolgung - Audio/Video Conferencing - CRM-Systeme - Chat / Messaging - Chatbot-Software - E-Mail-Management - Echtzeit-Chat für Kunden - Kontaktmanagement - Kundenbindung - Kundenhistorie - Leadmanagement - Live-Chat - Multi-Channel-Kommunikation - Transkripte / Chatverlauf - Verfolgung von Interaktionen ## Category - [Live-Chat Software](https://www.capterra.at/directory/30797/live-chat/software) ## Ähnliche Kategorien - [Live-Chat Software](https://www.capterra.at/directory/30797/live-chat/software) - [CRM-Systeme](https://www.capterra.at/directory/2/customer-relationship-management/software) - [CCM-Software](https://www.capterra.at/directory/31002/customer-communications-management/software) - [Chatbot Plattformen](https://www.capterra.at/directory/31596/conversational-ai-platform/software) - [Customer Success Tools](https://www.capterra.at/directory/30961/customer-success/software) ## Alternativen 1. [LiveAgent](https://www.capterra.at/software/102188/liveagent) — 4.7/5 (1753 reviews) 2. [WhatsApp](https://www.capterra.at/software/180345/whatsapp) — 4.7/5 (16297 reviews) 3. [Viber](https://www.capterra.at/software/180348/viber) — 4.4/5 (4058 reviews) 4. [Text Request](https://www.capterra.at/software/167015/text-request) — 4.6/5 (1193 reviews) 5. [Telegram](https://www.capterra.at/software/180347/telegram) — 4.7/5 (6406 reviews) ## Nutzerbewertungen ### "Exceptional Customer Communication Solution" — 5.0/5 > **Muhammad** | *18. Juli 2024* | Informationstechnologie & -dienste | Empfehlungsbewertung: 10.0/10 > > **Vorteile**: We've been using Qiscus Omnichannel Platform for several years, and it has truly transformed the way we manage customer interactions. The platform's ability to integrate seamlessly with various communication channels like WhatsApp, Facebook Messenger, and email has been a game-changer for us. > > **Nachteile**: The initial setup can be a bit complex, but the excellent support team helps to ease the process. ----- ### "Qiscus is an easy platform to use with simple features but very efficient help answer a question" — 4.0/5 > **Alif** | *27. September 2022* | Fischerei | Empfehlungsbewertung: 5.0/10 > > **Vorteile**: 1.The simple features in Qiscus, such as names and phone numbers are listed. 2.in Qiscus we can see the number of incoming conversations. 3. Also we can see the credit or payment that must be paid. > > **Nachteile**: The weakness of Qiscus is that there is no Reminder feature for unanswered user questions. When the session conversation is over, we have to send a broadcast first, to start a conversation that has passed the time and sometimes, chat appears on instagram but not on Qiscus > > quite good because of the features and simple appearance ----- ### "Qiscus multichannel chat is helpful for our communication service" — 3.0/5 > **Muhammad** | *11. August 2022* | Einzelhandel | Empfehlungsbewertung: 6.0/10 > > **Vorteile**: The analytics feature, API Integration and Bot Integration are helpful for our communication services > > **Nachteile**: Repeating bugs is annoying, especially when it happens during crowded times. Sometimes the data accuracy is unstable, especially in analytics features and didn't have a direct update notification for clients > > We had struggled with our communication service before. We avoid having many phone numbers but we have multiple agents to serve customers. By using Qiscus we can reply to customer messages in one dashboard with multiple agents ----- ### "It is a good platform which is helpful for our service in customer care" — 4.0/5 > **Asjun** | *31. Jänner 2023* | Non-Profit-Organisation Management | Empfehlungsbewertung: 8.0/10 > > **Vorteile**: .It presents a good user interface and is easy to use.The multiagent and its auto-sharing feature of incoming messages to the active agents makes the handling chat service become easier and faster.It provides analytics feature, which is favorable and efficient > > **Nachteile**: .The cost is about pricey, especially for BI open session (broadcast).The limitation active session chat for only 24 hours is about troublesome.the notification for CI/BI opened that is made as if it were a new chat in the conversation, is also somewhat troublesome.For whatsapp channel integration, sent chats cant be undone or edited. Also we cant reply directly to one balloon chat in the conversation > > It is good to find this helpful product for our customer care service eventhough it's somewhat pricey ----- ### "Very Easy to Use" — 5.0/5 > **Ida Bagus Adi Yuliantara** | *5. Juni 2023* | Gastgewerbe | Empfehlungsbewertung: 8.0/10 > > **Vorteile**: The system is very easy to use, without many complicated training our user can use it easily. > > **Nachteile**: The analytics feature is not very good, very slow to open and can't show supervisor performance, we can only view our agent's performance and not able to see spervisor's performance or the combination of them (all user performance) > > With Qiscus we can response to outside guest inquiry or internal guest request / service quick and easily. We also use broadcast feature to welcoming and farewell to our inhouse guest ----- Seite: 1 / 2\ Zurück: [Nächste Seite](https://www.capterra.at/software/1026338/qiscus?page=2) ## Links - [Auf Capterra anzeigen](https://www.capterra.at/software/1026338/qiscus) ## Diese Seite ist in den folgenden Sprachen verfügbar | Sprache | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | nl | | | nl-BE | | | pl | | | pt | | | pt-PT | | | sv | | | tr | | ----- ## Strukturierte Daten