--- description: Detaillierte Informationen über Spiceworks Cloud Help Desk zu Benutzerfreundlichkeit, Funktionen, Kosten, Vor- und Nachteilen aus verifizierten Nutzer-Erfahrungen. Lies Ratings & Bewertungen und entdecke ähnliche Tools dank Capterra Austria. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Spiceworks Cloud Help Desk Kosten, Erfahrungen & Bewertungen - Capterra Österreich 2026 --- Breadcrumb: [Startseite](/) > [Help-Desk-Software](/directory/30008/help-desk/software) > [Spiceworks Cloud Help Desk](/software/102709/spiceworks-it-help-desk) # Spiceworks Cloud Help Desk Canonical: https://www.capterra.at/software/102709/spiceworks-it-help-desk Seite: 1 / 25\ Zurück: [Nächste Seite](https://www.capterra.at/software/102709/spiceworks-it-help-desk?page=2) > Lade die kostenlose IT-Helpdesk-Software für IT-Profis und -Systemadmins herunter, die weltweit und in allen Branchen nutzbar ist. Kundendienst und mobile Apps sind ebenfalls kostenlos. > > Bewertung: **4.4/5** von 586 Nutzern. Top bewertet für **Weiterempfehlungsquote**. ----- ## Übersicht ### Wer verwendet Spiceworks Cloud Help Desk? IT-Profis\! Es gibt nichts Besseres, als das Leben von IT-Profis zu vereinfachen. Egal, ob CTO, IT-Manager, IT-Support-Spezialist oder Systemadministrator – Spiceworks kann dir helfen. ## Kurzstatistiken und Ratings | Metrik | Bewertung | Detail | | **Gesamt** | **4.4/5** | 586 Nutzerbewertungen | | Bedienkomfort | 4.3/5 | Auf Basis der Gesamtbewertungen | | Kundenbetreuung | 4.2/5 | Auf Basis der Gesamtbewertungen | | Preis-Leistungs-Verhältnis | 4.6/5 | Auf Basis der Gesamtbewertungen | | Funktionen | 4.2/5 | Auf Basis der Gesamtbewertungen | | Empfehlungsprozentsatz | 80% | (8/10 Weiterempfehlungsquote) | ## Über den Anbieter - **Unternehmen**: Ziff Davis ## Gewerblicher Kontext - **Startpreis**: $ 6,00 - **Preismodell**: (Kostenlose Version verfügbar) - **Zielgruppe**: Selbstständig, 2–10, 11–50, 51–200, 201–500, 501–1 000, 1 001–5 000, 5 001–10 000, 10 000+ - **Bereitstellungen und Plattformen**: Cloud, SaaS, webbasiert, Windows (Desktop), Windows (On-Premise), Linux (On-Premise), Android (mobil), iPhone (mobil), iPad (mobil) - **Unterstützte Sprachen**: Deutsch, Englisch - **Verfügbare Länder**: Australien, China, Deutschland, Indien, Irland, Japan, Kanada, Vereinigte Staaten, Vereinigtes Königreich ## Funktionen - Alarmfunktion / Benachrichtigungen - Alerts/Escalation - Analyse Tools - Aufgabenmanagement - Aufgabenmanagement - Automatisiertes Routing - Berichterstattung / Analyse - Compliance Management - Connectivity-Management - Dashboard Software - Diagnosewerkzeuge - Ereignisprotokolle - IT-Asset-Management - IT-Reporting - Inventarverwaltung - Kapazitätsmanagement - Konfigurationsmanagement - Korrektur-Management - Kundenbetreuung - Leistungskennzahlen - Leistungsüberwachung - Netzwerkanalyse - Netzwerküberwachung - Priorisierung - Problem-Management - Real-Time Monitoring - Remote-Zugriff/-Kontrolle - Ressourcenmanagement - Self-Service Portal - Server-Überwachung - Service Level Agreement (SLA) Management - Störfallmanagement - Ticket-Management - Uptime-Berichterstattung - Ursachenanalyse - Verfolgen von Vermögensanlagen - Veränderungsmanagement - Wartungsplanung - Web-Traffic-Berichterstattung - Wissensbasis-Management - Wissensmanagement - Zugriffskontrollen / Berechtigungen - Überprüfung von Vorfällen - Überwachung ## Optionen für Kundensupport - FAQ/Forum - Wissensdatenbank - Chat ## Category - [Help-Desk-Software](https://www.capterra.at/directory/30008/help-desk/software) ## Ähnliche Kategorien - [Help-Desk-Software](https://www.capterra.at/directory/30008/help-desk/software) - [Issue Tracking Software](https://www.capterra.at/directory/30675/issue-tracking/software) - [Service Desk Software](https://www.capterra.at/directory/31027/service-desk/software) - [IT-, Server- und Netzwerk Tools](https://www.capterra.at/directory/32713/server-monitoring/software) - [IT-Management-Software](https://www.capterra.at/directory/10001/it-management/software) ## Alternativen 1. [Freshdesk](https://www.capterra.at/software/124981/freshdesk) — 4.5/5 (3487 reviews) 2. [Freshservice](https://www.capterra.at/software/132997/freshservice) — 4.6/5 (803 reviews) 3. [Milvus](https://www.capterra.at/software/202528/milvus) — 4.8/5 (298 reviews) 4. [Zendesk Suite](https://www.capterra.at/software/164283/zendesk) — 4.4/5 (4094 reviews) 5. [LiveAgent](https://www.capterra.at/software/102188/liveagent) — 4.7/5 (1789 reviews) ## Nutzerbewertungen ### "Ever looking for an IT Asset Management App to use ..... Spiceworks has it all" — 5.0/5 > **Joshua** | *20. Dezember 2022* | Bankwesen | Empfehlungsbewertung: 9.0/10 > > **Vorteile**: The beauty of updating IT Assets all in one place from Mobile device to Laptops to Printers and the ability to save credentials for assessing those devices in a shot note for easy of continuity. > > **Nachteile**: I haven't find any fault using the app, so there is non for me to write > > My life became easy when I stated using Spice work to update all the IT assets, as I can add new devices from anywhere and monitor who was assign to a particular device for tracking and report documentation. ----- ### "SpiceWorks Cloud IT helpdesk for free\!" — 4.0/5 > **john** | *21. Oktober 2019* | Computer-Vernetzung | Empfehlungsbewertung: 9.0/10 > > **Vorteile**: Spiceworks ive used the community for years now so when I found there IT Helpdesk I started to use it but I then stopped for a while until there cloud IT Helpdesk came out which for me works best as I dont need to worry about hosting anywhere. So now I have a great IT helpdesk for my clients to log tickets with all for free\! > > **Nachteile**: The only Con to Spiceworks IT Helpdesk was that I was initially released as a windows installer which didnt really work for my business as I dont have my own servers, it wasnt until the Cloud IT helpdesk version came out that I then started to use Spiceworks IT helpdesk again as my client IT helpdesk solution. Its also lacking some features you would see in premium solutions but it does the basics and works for my IT Consultancy business. > > Spiceworks IT Helpdesk Cloud version does everything I want from a cloud based Ticketing system so even though its lacking some features which I hope will get added soon as ive mentioned earlier it does do everything you would expect from a basic IT Support helpdesk ticketing system. So if your looking for a free IT helpdesk solution I would really try out Spiceworks offering and also take a look at there cloud hosted version which I use myself. ----- ### "Could do better" — 2.0/5 > **Tom** | *24. März 2025* | Non-Profit-Organisation Management | Empfehlungsbewertung: 2.0/10 > > **Vorteile**: The price point compared to other solutions > > **Nachteile**: The adverts are sometimes annoying and also the mobile app is very buggy ----- ### "It works well for a small business support desk" — 4.0/5 > **Shayla** | *17. März 2023* | Internet | Empfehlungsbewertung: 9.0/10 > > **Vorteile**: For internal clients, we rely only on Spiceworks as our ticket-based support system. If a user experiences a problem that can be resolved by IT, they need only visit the site and, in a matter of seconds, create a ticket that includes screenshots and other information that will aid us in fixing the problem as soon as possible. > > **Nachteile**: My only gripe is that it is not simple to view all tickets in one place, regardless of their status, using the "my tickets" feature. > > The UI is intuitive and easy to use, especially if you're new to helpdesk software. It's easy to use and efficient, making it ideal for a company with a small support staff. It's simple to use; I was able to set up my agents and ticket alerts and begin receiving tickets in a matter of minutes. ----- ### "SAC Spiceworks Cloud Help Desk" — 5.0/5 > **Raul** | *22. November 2025* | Bildungsmanagement | Empfehlungsbewertung: 10.0/10 > > **Vorteile**: I use Spiceworks Cloud Help Desk to teach my CompTIA Tech+ and A+ students IT helpdesk skills through exercises and labs where I demonstrate real-world IT service tickets and situations. And they're tasked with submitting proper ticket documentation and possibly solution steps. And Spiceworks Cloud Help Desk has been the perfect program to give these future IT professionals the invaluable hands-on experience and skills to garner themselves and excellent IT jobs. > > **Nachteile**: Only very rarely when creating the Spiceworks Cloud Help Desk user accounts, the account needs to be created more than once. But that could have been a typo on my part or a bad user email. > > Overall, Spiceworks Cloud Help Desk has been a godsend of a program to teach critical IT help desk skills. Students are able to follow the entire life-cycle of an IT related situation including tickte submission, documentation, progress, reporting and resoltion. ----- Seite: 1 / 25\ Zurück: [Nächste Seite](https://www.capterra.at/software/102709/spiceworks-it-help-desk?page=2) ## Links - [Auf Capterra anzeigen](https://www.capterra.at/software/102709/spiceworks-it-help-desk) ## Diese Seite ist in den folgenden Sprachen verfügbar | Sprache | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Strukturierte Daten