--- description: Detaillierte Informationen über Glassix zu Benutzerfreundlichkeit, Funktionen, Kosten, Vor- und Nachteilen aus verifizierten Nutzer-Erfahrungen. Lies Ratings & Bewertungen und entdecke ähnliche Tools dank Capterra Austria. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Glassix Kosten, Erfahrungen & Bewertungen - Capterra Österreich 2026 --- Breadcrumb: [Startseite](/) > [Unified Communications Software](/directory/31035/unified-communications/software) > [Glassix](/software/1052241/glassix) # Glassix Canonical: https://www.capterra.at/software/1052241/glassix Seite: 1 / 5\ Zurück: [Nächste Seite](https://www.capterra.at/software/1052241/glassix?page=2) > Glassix ist eine KI-gestützte Messaging-Plattform, die Ihre Kundengespräche über alle digitalen Kanäle hinweg zusammenhält - Powered by GPT-4. > > Bewertung: **5.0/5** von 103 Nutzern. Top bewertet für **Weiterempfehlungsquote**. ----- ## Übersicht ### Wer verwendet Glassix? Glassix ist für alle Unternehmen geeignet, die ihre interne und externe Service-Kommunikation auf ein neues Level heben wollen. ## Kurzstatistiken und Ratings | Metrik | Bewertung | Detail | | **Gesamt** | **5.0/5** | 103 Nutzerbewertungen | | Bedienkomfort | 4.9/5 | Auf Basis der Gesamtbewertungen | | Kundenbetreuung | 5.0/5 | Auf Basis der Gesamtbewertungen | | Preis-Leistungs-Verhältnis | 4.9/5 | Auf Basis der Gesamtbewertungen | | Funktionen | 5.0/5 | Auf Basis der Gesamtbewertungen | | Empfehlungsprozentsatz | 100% | (10/10 Weiterempfehlungsquote) | ## Über den Anbieter - **Unternehmen**: Glassix ## Gewerblicher Kontext - **Startpreis**: € 98,00 - **Preismodell**: (Gratis Testen) - **Zielgruppe**: Selbstständig, 2–10, 11–50, 51–200, 201–500, 501–1 000, 1 001–5 000, 5 001–10 000, 10 000+ - **Bereitstellungen und Plattformen**: Cloud, SaaS, webbasiert - **Unterstützte Sprachen**: Englisch, Hebräisch - **Verfügbare Länder**: Deutschland, Israel, Schweiz, Vereinigte Staaten, Österreich ## Funktionen - Agenten-Schnittstelle - Aktivitäts-Dashboard - Alerts/Escalation - Anrufprotokoll - Automatisiertes Routing - Autoresponders - Berichterstattung / Analyse - Berichterstattung und Statistik - CRM-Systeme - Chat / Messaging - Chatbot-Software - Dashboard Software - Filesharing - Kollaboration mehrerer Nutzer - Kundendatenbank - Kundenhistorie - Kundenspezifisches Branding - Live-Chat - Makros/Antwortvorlagen - Mehrsprachig - Mobiler Zugriff - Multi-Channel-Kommunikation - Personalisierung - Personalmanagement - Proaktiver Chat - Qualitätsmanagement - SMS-Nachrichtenversand - Service Level Agreement (SLA) Management - Third-Party Integrations - Transfer / Weiterleitung - Transkripte / Chatverlauf - Verfolgung von Interaktionen - Vorlagen-Management - Warteschlangenmanagement - Werkzeuge zur Zusammenarbeit - Workflow-Management ## Optionen für Kundensupport - E-Mail/Helpdesk - FAQ/Forum - Wissensdatenbank - Telefon-Support - Chat ## Category - [Unified Communications Software](https://www.capterra.at/directory/31035/unified-communications/software) ## Ähnliche Kategorien - [Unified Communications Software](https://www.capterra.at/directory/31035/unified-communications/software) - [CCM-Software](https://www.capterra.at/directory/31002/customer-communications-management/software) - [Live-Chat Software](https://www.capterra.at/directory/30797/live-chat/software) - [Chatbot Plattformen](https://www.capterra.at/directory/31596/conversational-ai-platform/software) - [Call-Center Software](https://www.capterra.at/directory/30007/call-center/software) ## Alternativen 1. [LiveAgent](https://www.capterra.at/software/102188/liveagent) — 4.7/5 (1753 reviews) 2. [WhatsApp](https://www.capterra.at/software/180345/whatsapp) — 4.7/5 (16297 reviews) 3. [Viber](https://www.capterra.at/software/180348/viber) — 4.4/5 (4058 reviews) 4. [Text Request](https://www.capterra.at/software/167015/text-request) — 4.6/5 (1193 reviews) 5. [Telegram](https://www.capterra.at/software/180347/telegram) — 4.7/5 (6406 reviews) ## Nutzerbewertungen ### "Glassix on daily operations" — 5.0/5 > **Belinda** | *20. Juni 2024* | E-Learning | Empfehlungsbewertung: 10.0/10 > > **Vorteile**: The platform’s ability to track and maintain detailed histories of customer interactions across all channels provides invaluable context for customer service agents, it is the thing that I like the most, since it leads to more personalized and effective communication also the automation features are really helpful and reduce our workload by scheduling messages, automating responses and managing workflow which surely increases efficiency > > **Nachteile**: The initial setup and onboarding process might be time-consuming and require significant effort, particularly for businesses transitioning from different platforms. Adequate training and support are essential to mitigate this. > > My overall experience with Glassix has been largely positive, the platform’s robust interaction tracking capabilities provide a comprehensive view of customer history across all channels. This enhances personalization, improves issue resolution, and ensures that support agents have all the necessary context for each interaction. The knowledge base management improves accessibility to critical information and enhances overall service quality. ----- ### "Efficient Communication Management and Insightful Tracking: A Review of Glassix" — 4.0/5 > **Christiana** | *21. Juni 2024* | Informationstechnologie & -dienste | Empfehlungsbewertung: 10.0/10 > > **Vorteile**: One of the standout features of Glassix is its seamless integration of multi-channel communication, providing a unified platform to manage interactions across various channels efficiently. > > **Nachteile**: I would say the customization has some limitations. My organization recently discovered that certain customization options are limited, which could affect how well the software adapts to specific organizational needs. > > My experience with Glassix has been generally positive, especially in terms of its robust features for multi-channel communication. It's been instrumental in centralizing interactions across various channels like email, SMS, and social media, which has improved our efficiency in managing customer communications. The platform's interaction tracking capabilities have provided valuable insights into customer behavior, helping us tailor our responses effectively. However, there have been a few challenges. The initial setup was somewhat complex, and we encountered a learning curve in fully utilizing all features. Additionally, while the platform offers good customization options, there were some limitations that required workarounds. On the whole, Glassix has been a beneficial tool for our customer relationship management, despite these minor drawbacks. ----- ### "Such a game changer for customer support\!" — 5.0/5 > **Joana** | *10. Juli 2024* | Unternehmensberatung | Empfehlungsbewertung: 10.0/10 > > **Vorteile**: Glassix successfully took customer support in a different level by integrating various communication channels (sms, emails, social media and live chat) in one platform. By doing this Glassix ensures consistency in customer interaction across all communication channels. I save a lot of my time due to this platform's automation of my routine tasks such as ticketing, follow ups and responses to frequently asked questions. Its just efficient and less hassle altogether. > > **Nachteile**: This innovation could be a bit overwhelming to new users due to its complexity, it requires time and training to become proficient. One of other thing that i thought is important to mention is the over-reliance to the automated responses and processes which can lead to a less personalized customer experiences. Potentially alienating customers who prefer real human interaction. > > Over all my experience with Glassix is superb. I just feel confident to be able to do my job with the help of this platform. Glassix is a platform that truly sees the importance of communication and great use for any business that wants to improve their customer services. With this being said, It is vital to evaluate the specific needs and resource of one's business before making any decision. ----- ### "24/7 Availability of glassix" — 5.0/5 > **Crea Mae** | *15. Juni 2024* | Essen & Trinken | Empfehlungsbewertung: 6.0/10 > > **Vorteile**: The AI operates round-the-clock, ensuring customers receive support any time they need it. This can significantly enhance customer satisfaction and reduce response times. > > **Nachteile**: While Glassix AI can handle many queries efficiently, it may struggle with very complex or nuanced issues, necessitating human intervention. This limitation can affect customer satisfaction if not managed properly. > > Overall, Glassix has significantly enhanced our customer service capabilities. The combination of efficient automation, 24/7 support, and insightful analytics has made a noticeable difference in our operations. The initial setup effort was worth it, and the ongoing benefits continue to positively impact our business. ----- ### "USED FOR CALL CENTER, CHAT AND SUPPORT" — 5.0/5 > **Oliver** | *21. Juni 2024* | Verbraucherdienste | Empfehlungsbewertung: 10.0/10 > > **Vorteile**: I like that they have multiple messaging channels, including WhatsApp, Facebook Messenger, email, and even Microsoft Office, which I liked because I can integrate even the company email that was previously designed, making it easier to manage customer interactions. Their interface is user-friendly and allows new users to easily navigate between different conversations and channels. I don't think training is necessary for this, which saves time. This has been quite beneficial for me, as I have daily conversations with clients. My company is a travel agency where we need to resolve customer queries, and it is easy to move between channels to request help from our help desk within the company with the situations we handle. We are just testing it to make the full transition to Glassix as soon as possible, but it greatly facilitates communication. It also helps with analytical tools that allow companies to monitor performance, identify trends and areas for improvement, and measure customer satisfaction through key metrics. I like the ticket system and how it notifies you if there are any pending. However, what I like the most is that they include Power BI technology, which is widely used in statistical analysis. > > **Nachteile**: For small and medium-sized businesses, the subscription cost can be considered high compared to other solutions available in the market. We previously tried Slack, and although Glassix surpasses it in several aspects, the price is not very accessible, especially if you need access to advanced features such as CRM integration. Additionally, customer support could be improved. I think they could respond faster; maybe a call center would make it more efficient. Although support via WhatsApp messages or emails can be useful, sometimes there is information that would be better communicated over the phone. I would appreciate that, but there's nothing negative to add about the system itself. > > It is very useful has all feature we have looking for, it is just the way support is given which I will prefer to be different, but anything than that I highly recommend it ----- Seite: 1 / 5\ Zurück: [Nächste Seite](https://www.capterra.at/software/1052241/glassix?page=2) ## Links - [Auf Capterra anzeigen](https://www.capterra.at/software/1052241/glassix) ## Diese Seite ist in den folgenden Sprachen verfügbar | Sprache | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | pt | | | pt-PT | | ----- ## Strukturierte Daten