--- description: Detaillierte Informationen über SysAid zu Benutzerfreundlichkeit, Funktionen, Kosten, Vor- und Nachteilen aus verifizierten Nutzer-Erfahrungen. Lies Ratings & Bewertungen und entdecke ähnliche Tools dank Capterra Austria. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: SysAid Kosten, Erfahrungen & Bewertungen - Capterra Österreich 2026 --- Breadcrumb: [Startseite](/) > [Help-Desk-Software](/directory/30008/help-desk/software) > [SysAid](/software/107225/sysaid) # SysAid Canonical: https://www.capterra.at/software/107225/sysaid Seite: 1 / 22\ Zurück: [Nächste Seite](https://www.capterra.at/software/107225/sysaid?page=2) > SysAid: Next-Gen-KI-ITSM-Tool zur Steigerung der Produktivität durch intuitives, dialogorientiertes Service-Management > > Bewertung: **4.5/5** von 519 Nutzern. Top bewertet für **Weiterempfehlungsquote**. ----- ## Übersicht ### Wer verwendet SysAid? Wir bedienen Organisationen aller Größen und Branchen, von KMUs bis zu Fortune-500-Unternehmen. Jede SysAid-Edition, vom Help Desk bis zum ITSM, kann an Ihre Unternehmensbedürfnisse angepasst werden. ## Kurzstatistiken und Ratings | Metrik | Bewertung | Detail | | **Gesamt** | **4.5/5** | 519 Nutzerbewertungen | | Bedienkomfort | 4.5/5 | Auf Basis der Gesamtbewertungen | | Kundenbetreuung | 4.5/5 | Auf Basis der Gesamtbewertungen | | Preis-Leistungs-Verhältnis | 4.5/5 | Auf Basis der Gesamtbewertungen | | Funktionen | 4.5/5 | Auf Basis der Gesamtbewertungen | | Empfehlungsprozentsatz | 90% | (9/10 Weiterempfehlungsquote) | ## Über den Anbieter - **Unternehmen**: SysAid Technologies - **Region**: Toronto, Kanada - **Gegründet**: 2002 ## Gewerblicher Kontext - **Preismodell**: (Gratis Testen) - **Zielgruppe**: 11–50, 51–200, 201–500, 501–1 000, 1 001–5 000, 5 001–10 000, 10 000+ - **Bereitstellungen und Plattformen**: Cloud, SaaS, webbasiert, Mac (Desktop), Windows (Desktop), Linux (Desktop), Windows (On-Premise), Linux (On-Premise), Chromebook (Desktop), Android (mobil), iPhone (mobil), iPad (mobil) - **Unterstützte Sprachen**: Chinesisch, Deutsch, Englisch, Französisch, Hebräisch, Italienisch, Japanisch, Portugiesisch, Russisch, Spanisch - **Verfügbare Länder**: Albanien, Algerien, Amerikanisch-Samoa, Amerikanische Jungferninseln, Andorra, Angola, Anguilla, Antigua und Barbuda, Argentinien, Armenien, Aruba, Aserbaidschan, Australien, Bahamas, Bahrain, Barbados, Belarus, Belgien, Belize, Benin und 189 weitere ## Funktionen - Aktivitäts-Dashboard - Alarmfunktion / Benachrichtigungen - Alerts/Escalation - Aufgabenmanagement - Aufgabenmanagement - Automatisierung von Geschäftsprozessen - Barcode/Ticket Scanning - Benutzer-Management - Berichterstattung / Analyse - Berichterstattung und Statistik - Chat / Messaging - Compliance Management - Compliance-Verfolgung - Dashboard Software - Drag-and-Drop - Echtzeit-Chat - Ereignisprotokolle - IT-Betriebsmittelverwaltung - IT-Reporting - Inventarverwaltung - Kapazitätsmanagement - Konfigurationsmanagement - Kontrolle des Genehmigungsprozesses - Korrektur-Management - Kundenbetreuung - Kundendatenbank - Leistungsüberwachung - Mehrsprachig - Multi-Channel-Kommunikation - Real-Time Monitoring - Release-Management - Remote-Monitoring und -Management - Remote-Zugriff/-Kontrolle - Rollen-basierte Genehmigung - Self-Service Portal - Service Level Agreement (SLA) Management - Störfallmanagement - Supportticket-Management - Ticket-Management - Umfragen & Feedback - Uptime-Berichterstattung - Verfolgen von Vermögensanlagen - Volltextsuche - Werkzeuge zur Zusammenarbeit - Wirtschaftsprüfung-Management - Wissensbasis-Management - Wissensmanagement - Workflow-Konfiguration - Workflow-Management - Zugriffskontrollen / Berechtigungen ... und 17 weitere Funktionen ## Integrationen (39 insgesamt) - Asana - CAS - Docusign - Google Calendar - Google Chat - Google Workspace - Harvest - Jira - Jotform - Lansweeper - Microsoft 365 - Microsoft 365 License Optimization - Microsoft Intune - Microsoft Power BI - Microsoft Teams ... und 24 weitere Integrationen ## Optionen für Kundensupport - E-Mail/Helpdesk - FAQ/Forum - Wissensdatenbank - Telefon-Support - 24/7 Live-Support - Chat ## Category - [Help-Desk-Software](https://www.capterra.at/directory/30008/help-desk/software) ## Ähnliche Kategorien - [Help-Desk-Software](https://www.capterra.at/directory/30008/help-desk/software) - [IT Asset Management Software](https://www.capterra.at/directory/30077/it-asset-management/software) - [ITSM Tools](https://www.capterra.at/directory/30676/itsm/software) - [Service Desk Software](https://www.capterra.at/directory/31027/service-desk/software) - [Workflow Management Systeme](https://www.capterra.at/directory/30091/workflow-management/software) ## Alternativen 1. [Freshdesk](https://www.capterra.at/software/124981/freshdesk) — 4.5/5 (3438 reviews) 2. [LiveAgent](https://www.capterra.at/software/102188/liveagent) — 4.7/5 (1785 reviews) 3. [Freshservice](https://www.capterra.at/software/132997/freshservice) — 4.5/5 (723 reviews) 4. [Zendesk Suite](https://www.capterra.at/software/164283/zendesk) — 4.4/5 (4079 reviews) 5. [Milvus](https://www.capterra.at/software/202528/milvus) — 4.8/5 (298 reviews) ## Nutzerbewertungen ### "Solutions for work processes and user experiences" — 4.0/5 > **Sol Jung** | *30. Jänner 2026* | Fluggesellschaften/Luftfahrt | Empfehlungsbewertung: 8.0/10 > > **Vorteile**: Ai is an essential solution in this world these days. In particular, the homepages were well arranged, so I was able to get what I wanted. > > **Nachteile**: Unfortunately, it would have been better if the company had been expressed in a picture to be brief. > > Ai is an essential solution in this world these days. In particular, the homepages were well arranged, so I was able to get what I wanted. Unfortunately, it would have been better if the company had been expressed in a picture to be brief. ----- ### "An outstanding ITSM solution delivered by an exceptional team of professional" — 5.0/5 > **Alex** | *10. Juli 2025* | Staatsverwaltung | Empfehlungsbewertung: 9.0/10 > > **Vorteile**: We are currently in the implementation stage of the SysAid ITSM tool, and the experience so far has been outstanding. The SysAid team has been very approachable, highly knowledgeable, and genuinely friendly throughout the process. Their professionalism and support have made a real difference. There have been no hidden costs, which has made budgeting and planning straightforward. We’re especially impressed with their automation capabilities and Agentic AI solution - both are powerful, intuitive, and easily configurable. These features are set to save us significant time and money, streamlining our operations and boosting efficiency > > **Nachteile**: While the AI and automation capabilities of this ITSM solution are undeniably powerful, streamlining many repetitive and time-consuming tasks, here is a potential downside. The reduction in manual input could impact certain roles, particularly those focused on routine service desk functions. This shift, although beneficial for operational efficiency, may leave limited time for individuals to reskill or for organisations to redeploy staff effectively. To fully realise the benefits of automation while maintaining a strong support culture, it’s essential that organisations proactively plan for workforce transition and invest in upskilling and internal mobility > > SysAid are a committed and professional team, they bring a great balance of expertise and enthusiasm to their work. It’s clear they genuinely enjoy what they do. Highly recommended\! ----- ### "Modern AI integration, but complex" — 4.0/5 > **Martin** | *24. März 2026* | Halbleiter | Empfehlungsbewertung: 7.0/10 > > **Vorteile**: The straightforward self-service portal. Option to integrate an AI chat bot which helps navigate through existing issues efficiently. Clean user interface. > > **Nachteile**: SysAid provides great tooling, but it's usefulness may be diminished by improper deployment. In our case, there are way too many categories, making it unwieldy. Maybe a better guidance or best practices might help, maybe even tighter boundaries somehow. > > From an IT user perspective, SysAid provides a stable and well-structured ITSM platform that supports efficient incident and request management. Ticket creation, categorization and prioritization are straightforward and the workflow automation helps reduce manual overhead. This is made even better by the currently ongoing integration with an AI-powered chatbot. The work is still in progress, but even the beta version shows promise. ----- ### "Cloud and Spaces Migration is Not Complete" — 3.0/5 > **Patrick** | *5. November 2025* | Medizinische Geräte | Empfehlungsbewertung: 7.0/10 > > **Vorteile**: Very robust system with many tools and abilities baked in. Very Versatile. SysAid is working with third party tools for integration opportunities with many, many pieces of software and other environments. > > **Nachteile**: The move from Classic to Spaces UI has been ongoing for years now, seems to have been abandoned at some point and left in an unfinished state. Spaces is half-baked with tons of issues and seems like it's been stuck halfway through its development for years now. Their documentation explaining everything about SysAid and how to use every component was great.....5-7 years ago. For the environment these days it's a coin flip if the documentation is on point or not. > > I like the on-prem system and the classic UI, it was great. This new Cloud environment and Spaces UI feels like an abandoned project that the leadership team just has not been able to call a failure and rollback yet. Either finish it or nix it. Sitting in this halfway point is counterproductive and a clear failure. ----- ### "Reliable but Needs Better Flexibility" — 5.0/5 > **Wealth** | *19. März 2026* | Bankwesen | Empfehlungsbewertung: 8.0/10 > > **Vorteile**: What did you like most about SysAid? What stood out most is how structured and centralized everything is. It makes tracking tickets, managing requests, and maintaining visibility across issues quite straightforward. The reporting features are also useful, especially when you need to pull insights for decision-making or performance tracking. It does a good job supporting organized workflows. > > **Nachteile**: The interface can feel a bit rigid and not very intuitive at times. Customization is somewhat limited, especially when trying to tailor things to specific workflows or user needs. Some processes also feel more manual than they should be, which can slow things down. > > Overall, it has been a solid and dependable tool for managing service requests and maintaining structure in operations. It performs well for core functions, but there’s definitely room for improvement in terms of usability, flexibility, and modern user experience. With a few enhancements, it could be much more efficient and user-friendly. ----- Seite: 1 / 22\ Zurück: [Nächste Seite](https://www.capterra.at/software/107225/sysaid?page=2) ## Links - [Auf Capterra anzeigen](https://www.capterra.at/software/107225/sysaid) ## Diese Seite ist in den folgenden Sprachen verfügbar | Sprache | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fi | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | nb | | | nl | | | nl-BE | | | pl | | | pt | | | pt-PT | | | sv | | | tr | | ----- ## Strukturierte Daten