Wer verwendet ShopKeep?

Alle Einzelhandels-, Schnell-, Full-Service-Restaurants und Bars in den Vereinigten Staaten.

Was ist ShopKeep?

Everything ShopKeep unterstützt wachsende und unabhängige Unternehmen. Gegründet von einem erfolgreichen Unternehmer, bietet ShopKeep ein intuitives, sicheres iPad-Point-of-Sale-System mit POS-Software, das Händlern ermöglicht, intelligentere Geschäfte zu führen, indem sie Mitarbeiter optimiert, Inventar reguliert und auf Verkaufsberichte und Kundeninformationen auf einer nahtlosen, Cloud-basierten Plattform zugreift. Mit mehr als 23.000 Kunden ist das preisgekrönte Kundendienstteam von ShopKeep rund um die Uhr verfügbar und bietet einen robusten Support.

ShopKeep – Details

ShopKeep

https://www.shopkeep.com

Gegründet 2008

ShopKeep – Kostenübersicht

ShopKeep bietet eine Gratisversion, aber keine kostenlose Testversion.

Kostenlose Version

Ja

Gratis Testen

Nein

Einsatz

Cloud, SaaS, Web

Mobile - iOS Native

Training

Live Online

Webinare

Kundenbetreuung

24/7 (Live Vertreter)

Support während der Geschäftszeiten

Online

ShopKeep Funktionen

Bäckereisoftware
Arbeitskostenrechner
Ernährungs- & Zutaten-Etiketten
Ernährungsanalyse
Inventarverwaltung
Kundenmanagement
Produktions-Management
Rechnungsführung
Rezept- / Formelkalkulation
Rezept- / Formelmanagement
Verkaufshistorie
Vertriebsmanagement
Barcode-Scanning
E-Commerce-Integration
Elektronische Unterschrift
Geschenkkarten-Management
Kassensysteme für Einzelhandel
Kundenkonto-Profile
Mehrere Standorte
Provisionsmanagement
Rabattmanagement
Restaurant-POS
Retourenmanagement
Treueprogramm
Barcode-Scanning
Elektronischer Handel
Geschenkkarten-Management
Inventarverwaltung
Kundentreueprogramm-Unterstützung
Preismanagement
Provisionsmanagement
Rabattmanagement
Rückgaben nachverfolgen
Touch-Screen
Verkäufe nachverfolgen
Auftragsmanagement
Berichterstattung / Analyse
Bestell-Management
CRM
E-Mail Marketing
Elektronischer Handel
Mehrere Standorte
Mitarbeitermanagement
Provisionsmanagement
Retourenmanagement
Treueprogramm
Versand
Waren-Management
ACH Zahlungsabwicklung
Abrechnung & Rechnungsstellung
Berichterstattung / Analyse
Datensicherheit
Debit-/Kreditkartenverarbeitung
Elektronische Unterschrift
Integration von Zahlungsabwicklungsdiensten
Mehrere Zahlungssysteme
Mobile Zahlungen
Online-Zahlungsabwicklung
PCI-Compliance
POS-Integration
Persönliche Zahlungen
Prävention von Zahlungsbetrug
Verarbeitung von Kryptowährungen
Wiederkehrende Abrechnung
Zahlungsabwicklung
Bar-POS
Barcode-Scanning
Benutzerzugriff-Genehmigungen
Elektronischer Handel
Geschenkkarten-Management
Inventarverwaltung
Kundentreueprogramm-Unterstützung
Preismanagement
Provisionsmanagement
Rabattmanagement
Restaurant-POS
Rückgaben nachverfolgen
Verkäufe nachverfolgen

ShopKeep – Nutzerbewertungen

Zeigt 5 von 669 Nutzerbewertungen

Gesamt
4,3/5
Benutzerfreundlichkeit
4,4/5
Kundenservice
4,2/5
Funktionen
4/5
Preis-Leistungs-Verhältnis
4,1/5
Angie F.
Owner
Einzelhandel, 2-10 Mitarbeiter
Verwendete die Software für: 1-5 Monate
  • Gesamtbewertung
    5/5
  • Benutzerfreundlichkeit
    4/5
  • Eigenschaften & Funktionalitäten
    4/5
  • Kundenbetreuung
    5/5
  • Preis-Leistungs-Verhältnis
    5/5
  • Wahrscheinlichkeit der Weiterempfehlung
    10/10
  • Quelle des Nutzers 
  • Bewertet am 28.6.2019

"Puts Square to shame"

Kommentare: Anytime I have had any issue or problem, customer service has been the best in helping me work threw it (computer illiterate remember) plus they always have options for me to make changes that potentially make it easier on my end, or sometimes even cheaper.

Vorteile: I like the fact that it is a lot more detailed in the inventory set up because it allows you to actually separate you retail store into sections where square did not allowing check out to be easier and faster if you are having issues with or do not use UPC/SCU coding. I also like the fact that you can enter your inventory purchases which automatically adds it to your inventory counts and then you can enter your payout/paying for such accounts

Nachteile: The inventory entry durning initial setup. Because I am computer illiterate, I am still struggling to get it set up correctly and you do not have the option to go in and erase everything to start over.

  • Quelle des Nutzers 
  • Bewertet am 28.6.2019
Denise K.
Owner
Einzelhandel, 13-50 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
  • Gesamtbewertung
    5/5
  • Benutzerfreundlichkeit
    5/5
  • Eigenschaften & Funktionalitäten
    5/5
  • Kundenbetreuung
    5/5
  • Preis-Leistungs-Verhältnis
    5/5
  • Wahrscheinlichkeit der Weiterempfehlung
    10/10
  • Quelle des Nutzers 
  • Bewertet am 5.11.2019

"Review of ShopKeep"

Kommentare: I went from a complex system that I purchased for over $100,000 to ShopKeep. What a joy to have a system that is so easy to use and not time consuming to do the task at hand. Yet it provides so much information to know exactly where your company stands. Love everything about ShopKeep.

Vorteile: My favorite thing about ShopKeep is That it can give you so much information about your numbers yet it is so easy to operate.

Nachteile: I know this sounds crazy but I really don't have any negatives with this system.

  • Quelle des Nutzers 
  • Bewertet am 5.11.2019
Joseph I.
Owner
Gesundheit, Wellness & Fitness, 2-10 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
  • Gesamtbewertung
    5/5
  • Benutzerfreundlichkeit
    5/5
  • Eigenschaften & Funktionalitäten
    5/5
  • Kundenbetreuung
    5/5
  • Preis-Leistungs-Verhältnis
    4/5
  • Wahrscheinlichkeit der Weiterempfehlung
    10/10
  • Quelle des Nutzers 
  • Bewertet am 11.6.2020

"Great product"

Kommentare: Makes the business run quite smoothly. I thoroughly enjoy using this product.

Vorteile: This software was very easy to set up, update and use. It continues to evolve to make operations glitch free. No manual is required.

Nachteile: I do not have any negative comments about this software. I was surprised that I could set it up with little or no instructions.

  • Quelle des Nutzers 
  • Bewertet am 11.6.2020
Adam G.
Owner
Einzelhandel, 2-10 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
  • Gesamtbewertung
    3/5
  • Benutzerfreundlichkeit
    3/5
  • Eigenschaften & Funktionalitäten
    2/5
  • Kundenbetreuung
    1/5
  • Preis-Leistungs-Verhältnis
    2/5
  • Wahrscheinlichkeit der Weiterempfehlung
    3/10
  • Quelle des Nutzers 
  • Quelle: SoftwareAdvice
  • Bewertet am 28.7.2017

"It seems they have gone downhill....."

Kommentare: If someone asks for a call don't email. I have lots of questions and need someone knowledgeable for a few minutes to answer them all. Email is inefficient when one of your "answers" leads to more questions and you can't get responses slowly. I would love one person to take ownership of issues and be in easily reachable until the issue is resolved. I don't like having to talk to a new person every time.

Vorteile: The system is fairly easy to use and my new employees are able to learn it quickly. The bird's eye view is very helpful in knowing how we are doing day to day. I really like the comparisons to the same day last year and last month to see we grow month after month. I like the free MailChimp integration, They recently made a lot of updates that have made the system better and returns smoother.

Nachteile: It seems they are slow to implement updates, they didn't have an android phone app until recently and you can't see tons of info on it. I wish you could pull up past inventory values for specific days or time periods. The EMV capability on our card reader took well over a year to go active. The battery on the ICMP card reader dies in about 30 minutes of being unplugged not even used. You can't edit saved checks and can't do exchanges. They have a newer integration with BigCommerce that I was excited about because we already have a BC store and have to manually sync the inventory between the two. The problem is the integration isn't working with our store and they don't seem to know why. They have escalated the issue and supposedly the Q&A team is working on it but it's been over a month with no progress and it takes days for them to respond to requests for updates. They recently increased the price which is a large percentage increase. I've called service several times and asked for a manager to talk to and no one is ever available. I was told I'd get called back and one time a "lead" emailed me back and never responded to my follow-up email when I asked for a call. I then called again and asked for a manager and was told someone would call me back in 24 hours and no one ever did. I am now actively looking at other systems to replace Shopkeep because they don't call me back. I even tried to look for a regular non "800" number to call and attempt to call and speak to a supervisor but one doesn't seem to exist. I thought the customer service was good in the past but recently it has been horrible.

Antwort des Softwareanbieters

von Catherine an 3.8.2017

Hi Adam,

Thank you for your feedback. We've been actively trying to get in touch with you hoping that we can address some of your concerns. We will continue to reach out to you but please don't hesitate to contact us directly by responding to the most recent email you received from us.

Thank you,
The ShopKeep Team

  • Quelle des Nutzers 
  • Quelle: SoftwareAdvice
  • Bewertet am 28.7.2017
David G.
Director of Retail and Merchandise Operations
Sport, 13-50 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
  • Gesamtbewertung
    5/5
  • Benutzerfreundlichkeit
    5/5
  • Eigenschaften & Funktionalitäten
    4/5
  • Kundenbetreuung
    5/5
  • Preis-Leistungs-Verhältnis
    3/5
  • Wahrscheinlichkeit der Weiterempfehlung
    9/10
  • Quelle des Nutzers 
  • Bewertet am 29.10.2019

"Good System For Smaller Minor League Sports Teams"

Kommentare: I have had a very good experience with ShopKeep. This is an easy to work with system both back and front of the house, that is moderately priced. If I ever needed to figure out how to pull a report a simple phone call or internet search solved the problem. I don't think that I have ever been on hold with their customer service, for more than a minute. My only real problem with SkopKeep is that you have to pay full price for a second register and then full price again for a 3rd register, and so on.

Vorteile: Great back of the house inventory system.
Lots of viewable sales reports.
Easy to use and clean POS.
Dozens of Hot Keys available for POS
Immediate register updates and syncing with back of house.
Good customer support system

Nachteile: In order to get multiple POS registers, you have to pay full price for a whole new system. Meaning that you are paying the same amount for an extra register, that you would be paying for a single register plus your entire back of house inventory system. I would be willing to pay a little extra for multiple registers, but not the same amount for a whole new system. In order to pull an inventory report, you have to export to excel. Would be much easier if you could pull an inventory report based on Department or Category.

  • Quelle des Nutzers 
  • Bewertet am 29.10.2019