--- description: Detaillierte Informationen über Dezide zu Benutzerfreundlichkeit, Funktionen, Kosten, Vor- und Nachteilen aus verifizierten Nutzer-Erfahrungen. Lies Ratings & Bewertungen und entdecke ähnliche Tools dank Capterra Austria. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Dezide Kosten, Erfahrungen & Bewertungen - Capterra Österreich 2026 --- Breadcrumb: [Startseite](/) > [Wissensmanagement Tools](/directory/30094/knowledge-management/software) > [Dezide](/software/123909/advisor) # Dezide Canonical: https://www.capterra.at/software/123909/advisor > Verbesserung des Service durch optimiertes Fehlerbehebungs-Wissen für Servicezentren, Servicetechniker sowie Endkunden. > > Bewertung: **4.2/5** von 5 Nutzern. Top bewertet für **Weiterempfehlungsquote**. ----- ## Übersicht ### Wer verwendet Dezide? Hersteller und Betreiber von Anlagen für Bau, Bergbau, Öl \& Gas, Wind und andere hochentwickelten Industriebranchen. Ebenfalls für Telekommunikation, High-Tech-und Kommunikationsindustrie. ## Kurzstatistiken und Ratings | Metrik | Bewertung | Detail | | **Gesamt** | **4.2/5** | 5 Nutzerbewertungen | | Bedienkomfort | 4.0/5 | Auf Basis der Gesamtbewertungen | | Kundenbetreuung | 5.0/5 | Auf Basis der Gesamtbewertungen | | Preis-Leistungs-Verhältnis | 4.7/5 | Auf Basis der Gesamtbewertungen | | Funktionen | 4.7/5 | Auf Basis der Gesamtbewertungen | | Empfehlungsprozentsatz | 90% | (9/10 Weiterempfehlungsquote) | ## Über den Anbieter - **Unternehmen**: Dezide - **Gegründet**: 2001 ## Gewerblicher Kontext - **Startpreis**: € 49,00 - **Zielgruppe**: 201–500, 501–1 000, 1 001–5 000, 5 001–10 000, 10 000+ - **Bereitstellungen und Plattformen**: Cloud, SaaS, webbasiert, Mac (Desktop), Windows (Desktop), Windows (On-Premise), Linux (On-Premise), iPhone (mobil), iPad (mobil) - **Verfügbare Länder**: Dänemark ## Funktionen - Catalog Management - Content-Management - Self-Service Portal - Volltextsuche - Werkzeuge zur Zusammenarbeit - Wissensbasis-Management ## Integrationen (1 insgesamt) - Salesforce Service Cloud ## Optionen für Kundensupport - E-Mail/Helpdesk - FAQ/Forum - Wissensdatenbank - Telefon-Support ## Category - [Wissensmanagement Tools](https://www.capterra.at/directory/30094/knowledge-management/software) ## Ähnliche Kategorien - [Wissensmanagement Tools](https://www.capterra.at/directory/30094/knowledge-management/software) - [Kontaktcenter-Software](https://www.capterra.at/directory/32035/contact-center/software) - [Call-Center Software](https://www.capterra.at/directory/30007/call-center/software) - [IT Ticketsysteme](https://www.capterra.at/directory/32623/it-ticketing-systems-software/software) ## Alternativen 1. [Freshdesk](https://www.capterra.at/software/124981/freshdesk) — 4.5/5 (3408 reviews) 2. [LiveAgent](https://www.capterra.at/software/102188/liveagent) — 4.7/5 (1753 reviews) 3. [Freshservice](https://www.capterra.at/software/132997/freshservice) — 4.5/5 (685 reviews) 4. [JIRA Service Management](https://www.capterra.at/software/138769/jira-service-management) — 4.5/5 (763 reviews) 5. [SysAid](https://www.capterra.at/software/107225/sysaid) — 4.5/5 (511 reviews) ## Nutzerbewertungen ### "email marketing made easy now" — 5.0/5 > **Verifizierter Rezensent** | *18. Mai 2019* | Öffentliche Ordnung | Empfehlungsbewertung: 9.0/10 > > **Vorteile**: many unique Product you can see on Ads with Google Search. similarly your product automate advertising in ads and you can boost your sales and advertise your items > > **Nachteile**: i am using this software but until i have nothing any problems ----- ### "Dezide is a major lever in controlling costs in our Assurance and Fulfillment value streams" — 5.0/5 > **Christian** | *18. August 2017* | Telekommunikation | Empfehlungsbewertung: 10.0/10 > > **Vorteile**: Dezide API is easy to integrate to and provides full usage of the solution. We are using Dezide software to support our users in understanding and following our procedures and troubleshoot. The datacollection and automation possibilities in Dezide is outstanding, and allows us to automate many decisions. Dezide is strongest when combined with other business rules software like KIE Workbench (DROOLS), but it's very easy to connect Dezide to any data source and create a truly personalized and dynamic experience for the users. It also allows and invites you to be very creative, i.e. by spawning events in other systems and front-end by using its clever content tags. Above all, Dezide as a Company is incredibly fast to react to specific requests and always provides examplary support. > > **Nachteile**: While it's not an issue if you have your own BI solution, the Dezide reporting is not very easy to use and mostly relies on replicating the database and letting other software generate reports, so be ready to support that to drive the full value. > > We have reduced our average fault correction time from 7 days to 3 days using Dezide in connection with other Measurement systems. It also allows us to switch procedures within minutes rather than spending weeks training people to understand the new ways of working. ----- ### "Very difficult to use - also very limited in when it cal do" — 3.0/5 > **Tine** | *17. Jänner 2016* > > We use it now but we are looking for a more easy and more "Modern" system. You cant filter search - Too difficult to use- Our sales people dont want to enter clients. it takes them too long. ----- ### "Innovative tool that succeeds to hide complexity for endusers while allowing a lot of functionality" — 4.0/5 > **Pieter** | *23. August 2017* | Maschinerie | Empfehlungsbewertung: 9.0/10 > > **Vorteile**: Intelligent software that tracks users input and can adjust and report on it. Also users input can be easily (with minimal effort) given to improve the content of the tool. The possibility to link the application to other tools (data transfer \& API-calls) can be very powerful. > > **Nachteile**: The content management can improve: not enough support to maintain/control the content e.g. find outdated documents/duplicate pictures is difficult. Multiple languages are nicely supported but making sure all content is translated and up-to-date (in all languages) is tedious. > > Structured knowledge base Better distribution of known procedures/information Better customer experience: fixing problems in one time (first time fix) ----- ### "Liebherr Mining using Dezide Advisor tool" — 4.0/5 > **Viret** | *27. Jänner 2015* > > The Dezide Advisor system helped us to : - Standardize the troubleshooting processes - Create a knowledge center based on our field service engineers feedbacks - Propose dynamic guides available worldwide and reachable on several hardwares Thanks to Dezide Customer service we are also able to customize the product to our needs. ## Links - [Auf Capterra anzeigen](https://www.capterra.at/software/123909/advisor) ## Diese Seite ist in den folgenden Sprachen verfügbar | Sprache | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Strukturierte Daten