von Freshworks4.5 / 5 1.952 Bewertungen
Wer nutzt diese Software?
Branchen: Profi-Dienstleister, Immobilien, Gesundheitswesen, Versicherungen
Durchschnittliche Bewertung1.952 Bewertungen
- Gesamt 4.5 / 5
- Benutzerfreundlichkeit 4.5 / 5
- Kundenservice 4.6 / 5
- Funktionen 4.3 / 5
- Preis-Leistungs-Verhältnis 4.4 / 5
- Kostenlose Version Ja
- Gratis Testen Ja, Kostenlose Testversion
Cloud, SaaS, Web
24/7 (Live Vertreter)
Angaben zum Hersteller
- Gegründet 2010
Freshdesk ist eine Helpdesk-Lösung, die alles bietet, was du für einen außergewöhnlichen Kundenservice benötigst. Verwalte all deine Kundengespräche an einem Ort, egal, aus welcher Quelle sie stammen - E-Mail, Telefon oder soziale Medien - so dass du Support anbieten kannst, der sowohl schnell als auch persönlich ist. Freshdesk ist einfach zu bedienen, so dass du dich auf das wirklich Wichtige konzentrieren kannst - nämlich den Kundensupport. Mit Funktionen wie erstklassigem Kartenverkauf und intelligenten Automatisierungen. Kunden glücklich zu machen war noch nie so leicht.
- Klassifikation der Beschwerden
- Korrekturmaßnahmen (CAPA)
- Self-Service Portal
- Social Media-Überwachung
- Befragung / Umfragemanagement
- Prädiktive Analytik
- Abrechnung & Rechnungsstellung
- Angebote / Schätzungen
- Elektronische Unterschrift
- Mobiler Zugriff
- Online Stempeluhr
- Zahlungseinzug im Außendienst
- Automatisiertes Routing
- Kundenspezifisches Branding
- Management von Dienstgütevereinbarungen (SLA)
- Self-Service Portal
- Verfolgung von Interaktionen
- Warnungen / Eskalation
- Wiederkehrende Probleme
- Überprüfung von Vorfällen
- Self-Service Portal
- Umfragen & Feedback
- Virtueller Assistent
- Warnungen / Eskalation
Die hilfreichsten Reviews für Freshdesk
Bewertet am 6.12.2019
Best Email Ticketing System out there
Kommentare: We have been able to be more responsive to our customers while maintaining high data integrity across our whole business. The team is able to 'chat' in real time with each other about an individual ticket without confusion and the ability for us all to be 'in' the ticket at the same time to see what is going on. The transparency of our interaction with our customers also mean we can address team training needs and discover any shortfalls of our customer service quickly, confidently and positively.
Vorteile: The ease of use and the overall look and feel of the experience for the team and our customers.
Nachteile: We are sometimes limited with our ability to search however this is more about how we use it and not the software itself. We are heavily reliant on our customers sending queries with quality subjects in their emails and due to how generic they are, the amount of queries we receive and the limitations we put on the team to tag/identify can give us high numbers of returns during a search.
Bewertet am 5.12.2019
Very solid help desk software
Kommentare: I started as a free user and found it extremely versatile. My first hiccup was that, as a free user, when the advanced features that were included expired, they disabled my account. Instead of scaling it back it just went offline without warning. Once that was fixed we found an excellent way to continue with the free account until they implemented a "spam" update that invalidated all tickets sent to any email address except our main address. Again, this was done without warning and we were offline for 3 days. We have subscribed but it was done more out of necessity rather than being able to upgrade for full features.
Vorteile: I like the fact that it has a dedicated APP for mobile use, that I can use Email to respond to tickets, great search functionality as well
Nachteile: Interface could use an update to be more compact and show more information in a single screen. right now a ticket takes up pretty much every part of the display. Also, IOS app is slow on startup and refreshing
Bewertet am 3.12.2019
Great ticket management software
Juan pablo A.
Kommentare: I would gladly recommend FreshDesk as a very competitive option if you are evaluating ticket management software. The whole implementation could be done by us in a manner of hours and they have an academy where you can get a certification and learn how to deploy it.
Vorteile: FreshDesk is one of the greatest ticket management software. It has a marketplace with addins that can expand it's features and possibilities and is easy to use. We deployed FreshDesk looking to upgrade how we managed out customers.They are now impproving with AI features.
Nachteile: The customer portal is a little bit dissapointing and can't be customized for every client. The contact management and arcade (gamification) features could be better, although they work.
Bewertet am 29.11.2019
Very happy with this purchase
Kommentare: I am currently the only person responsible for customer support in a small company. Freshdesk made it much more easy for me to manage support tickets due to SLAs, automations, etc. I used to have to do pretty much everything manually. We'll be adding new users soon because of this great experience.
Vorteile: Ease of use. Reasonable price. Otherwise, I like the way tickets can be prioritized with SLAs, status, etc. Canned responses and automations are great too.
Nachteile: The automations, despite being very nice, are somewhat limited in terms of what they can do. Sometimes I'd like to go a little further than what they can offer. It's often just little details, but it could make a big difference. Here are a few basic examples: 1) IF field is empty, THEN send a notification to the user with a message saying that it has to be updated. This is not possible since we can't have an automation triggered by a field being left blank. 2) Only the custom fields with drop down lists can be used as triggers for automations. Also, I'd like to be able to have the SLA based on the expected first response rather than the expected resolution. Overall though, it makes my job a lot easier.
Bewertet am 22.11.2019
Easy to Use, Easy to Setup
Vorteile: My favorite part about this software is the knowledge base. This has helped us immensely on our team. Certain parts of the knowledge base show up based on the company the user is associated with. This allows us to set up public tutorials, internal tutorials for our staff, then another section that just our internal help desk can use. It is also very user-friendly, our students and staff can easily create tickets and we are able to customize the fields for tickets. I don't use a lot of the features with phone and automated ticket assignment, but I can see how this would be useful for a larger organization. I honestly have no complaints and whenever I have a question or issue, support has responded and solved my issue quickly!
Nachteile: There was an issue with spam, but this seems to be prominent amongst other companies as well. They have just implemented a resolve with this and I have seen a decline, but it is not completely blocked yet.