---
description: Detaillierte Informationen über CallMiner Eureka zu Benutzerfreundlichkeit, Funktionen, Kosten, Vor- und Nachteilen aus verifizierten Nutzer-Erfahrungen. Lies Ratings & Bewertungen und entdecke ähnliche Tools dank Capterra Austria.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: CallMiner Eureka Kosten, Erfahrungen & Bewertungen - Capterra Österreich 2026
---

Breadcrumb: [Startseite](/) > [Call-Center Software](/directory/30007/call-center/software) > [CallMiner Eureka](/software/130323/eureka)

# CallMiner Eureka

Canonical: https://www.capterra.at/software/130323/eureka

> Sprachanalyse und umfassende Callcenter-Leistungsmanagementlösung für große und kleine Kontaktcentren.
> 
> Bewertung: **4.6/5** von 5 Nutzern. Top bewertet für **Weiterempfehlungsquote**.

-----

## Kurzstatistiken und Ratings

| Metrik | Bewertung | Detail |
| **Gesamt** | **4.6/5** | 5 Nutzerbewertungen |
| Bedienkomfort | 4.4/5 | Auf Basis der Gesamtbewertungen |
| Kundenbetreuung | 4.3/5 | Auf Basis der Gesamtbewertungen |
| Preis-Leistungs-Verhältnis | 4.0/5 | Auf Basis der Gesamtbewertungen |
| Funktionen | 4.2/5 | Auf Basis der Gesamtbewertungen |
| Empfehlungsprozentsatz | 80% | (8/10 Weiterempfehlungsquote) |

## Über den Anbieter

- **Unternehmen**: CallMiner
- **Gegründet**: 2002

## Gewerblicher Kontext

- **Zielgruppe**: 51–200, 201–500, 501–1 000, 1 001–5 000, 5 001–10 000, 10 000+
- **Bereitstellungen und Plattformen**: Cloud, SaaS, webbasiert
- **Unterstützte Sprachen**: Chinesisch, Chinesisch (traditionell), Deutsch, Englisch, Französisch, Italienisch, Japanisch, Katalanisch, Niederländisch, Portugiesisch, Spanisch
- **Verfügbare Länder**: Afghanistan, Albanien, Algerien, Andorra, Angola, Argentinien, Armenien, Aserbaidschan, Bahrain, Bangladesch, Belarus, Belgien, Benin, Bhutan, Bolivien, Bosnien und Herzegowina, Botsuana, Brasilien, Brunei Darussalam, Bulgarien und 151 weitere

## Funktionen

- Agenten-Schnittstelle
- Alarmfunktion / Benachrichtigungen
- Anpassbare Fragen
- Anpassbare Vorlagen
- Anruf-Transkription
- Anrufaufzeichnung
- Anrufprotokoll
- Anruftext-Aufzeichnung
- Anrufüberwachung
- Aufzeichnung
- Automatische Transkription
- Befragungs-/Umfragemanagement
- Chatbot-Software
- Computer Telephony Integration
- Dashboard Software
- Daten-Import / -Export
- Datensicherheit
- Datenvisualisierung
- E-Mail Marketing
- E-Mail-Management
- Eigenständige Suche
- Employee Coaching Tools
- Engagement-Tracking
- Ereignisgesteuerte Aktionen
- Feedback-Management
- Filtern nach Keyword
- IVR
- KI/Maschinelles Lernen
- KPI-Überwachung
- Kommunikationsmanagement
- Kundenbefragungen
- Kundenerlebnis-Management
- Kundenhistorie
- Mehrere Scoring-Modelle
- Mehrsprachig
- Multichannel-Datenerfassung
- NPS-Umfragestruktur
- Negatives Feedback Management
- Offline-Antwort-Sammlung
- Personalmanagement
- Prozess-/Workflow-Automatisierung
- Prädiktive Analytik
- Qualitätsmanagement
- Sentiment-Analyse
- Spracherkennung
- Textanalyse
- Third-Party Integrations
- URL-Anpassung
- Umfragen & Feedback
- Visuelle Analytik

... und 6 weitere Funktionen

## Integrationen (6 insgesamt)

- Amazon Connect
- Five9
- Genesys
- Salesforce Customer360
- Talkdesk
- Twilio

## Optionen für Kundensupport

- E-Mail/Helpdesk
- FAQ/Forum
- Wissensdatenbank
- Telefon-Support
- 24/7 Live-Support
- Chat

## Category

- [Call-Center Software](https://www.capterra.at/directory/30007/call-center/software)

## Ähnliche Kategorien

- [Call-Center Software](https://www.capterra.at/directory/30007/call-center/software)
- [Umfragetools](https://www.capterra.at/directory/30092/survey/software)
- [Software zur Anrufaufzeichnung](https://www.capterra.at/directory/30533/call-recording/software)
- [KI Tools](https://www.capterra.at/directory/30938/artificial-intelligence/software)
- [Kundenengagement Software](https://www.capterra.at/directory/30906/customer-engagement/software)

## Alternativen

1. [LiveAgent](https://www.capterra.at/software/102188/liveagent) — 4.7/5 (1749 reviews)
2. [Genesys Cloud CX](https://www.capterra.at/software/21409/genesys-cloud) — 4.3/5 (262 reviews)
3. [XM for Customer Experience](https://www.capterra.at/software/152924/customer-frontlines) — 4.6/5 (255 reviews)
4. [CXone Mpower](https://www.capterra.at/software/134775/incontact-call-center-software) — 4.2/5 (581 reviews)
5. [Five9](https://www.capterra.at/software/132405/five9) — 4.2/5 (481 reviews)

## Nutzerbewertungen

### "So much information" — 5.0/5

> **Amber** | *17. August 2018* | Konsumgüter | Empfehlungsbewertung: 10.0/10
> 
> **Vorteile**: I like that you can see all the aspects of your performance. Where you are falling behind and where you are excelling. You know just what you need to improve on and what you are doing good at. You can listen to your previous phone calls to see for yourself how you did.
> 
> **Nachteile**: I haven't had any issues with this program but it does take a while to learn. You just have to play with it a little and you will figure it out.

-----

### "We have used CallMiner Eureka for about 9 years, and have overall had a pleasant experience." — 4.0/5

> **Allison** | *10. Mai 2018*
> 
> **Vorteile**: The tool has an expansive dictionary, and is flexible enough to provide us the transcripts that we need to create robust reporting for our business.
> 
> **Nachteile**: We have found challenges with the speaker separation functionality of version 10.  Apparently, speaker separation is skewed by third party voices and hold music.  The hold music isn't as much of a concern, but every time our business transfers a call (which is the vast majority of our calls), the transcript will be skewed.

-----

### "Eureka-Callcenter\_11-07-2022" — 5.0/5

> **Osman** | *12. Juli 2022* | Computer-Software | Empfehlungsbewertung: 5.0/10
> 
> **Vorteile**: Actually i can say that i try it and it looks like good.it serve many features.
> 
> **Nachteile**: i think that it's help documentation needs improvement.

-----

### "Eureka" — 5.0/5

> **Gisele** | *28. Februar 2023* | Papier & forstwirtschaftliche Erzeugnisse | Empfehlungsbewertung: 10.0/10
> 
> **Vorteile**: Software de fácil acesso e muito simples de utilizar.
> 
> **Nachteile**: Não encontrei algo de negativo neste produto.
> 
> Recomento demais.

-----

### "CallMiner Eureka is a great tool for anyone interested in getting their hands into speech analytics." — 4.0/5

> **Allison** | *7. Juni 2017*
> 
> **Vorteile**: I really enjoy how all-encompassing CallMiner Eureka is.  The tool takes into account so many different attributes and metadata that help a user create searches and reports.  You can search for virtually anything you want or need to know.  Our business just loves the level of information they can get out of it.
> 
> **Nachteile**: The only criticism I would have is that it is a little difficult to learn.  An average user would have a hard time just jumping into CallMiner and trying to create a search.  You really have to have a creative and an analytical mind to gain the most  use out of the tool.

## Links

- [Auf Capterra anzeigen](https://www.capterra.at/software/130323/eureka)

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| de-CH | <https://www.capterra.ch/software/130323/eureka> |
| en | <https://www.capterra.com/p/130323/Eureka/> |
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| en-GB | <https://www.capterra.co.uk/software/130323/eureka> |
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| it | <https://www.capterra.it/software/130323/eureka> |

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