--- description: Detaillierte Informationen über Sprinklr zu Benutzerfreundlichkeit, Funktionen, Kosten, Vor- und Nachteilen aus verifizierten Nutzer-Erfahrungen. Lies Ratings & Bewertungen und entdecke ähnliche Tools dank Capterra Austria. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Sprinklr Kosten, Erfahrungen & Bewertungen - Capterra Österreich 2026 --- Breadcrumb: [Startseite](/) > [Social Media Tools](/directory/30781/social-media-marketing/software) > [Sprinklr](/software/131274/sprinklr-platform) # Sprinklr Canonical: https://www.capterra.at/software/131274/sprinklr-platform Seite: 1 / 5\ Zurück: [Nächste Seite](https://www.capterra.at/software/131274/sprinklr-platform?page=2) > Sprinklr ist eine Softwareplattform auf Unternehmensebene, die entwickelt wurde, um Kundenerlebnisse skalierbar zu organisieren. > > Bewertung: **4.2/5** von 94 Nutzern. Top bewertet für **Weiterempfehlungsquote**. ----- ## Übersicht ### Wer verwendet Sprinklr? Zu den Kunden von Sprinklr zählen Fortune-2.000-Unternehmen, deren Ziel es ist, angeschlossene Verbraucher in großem Umfang zu erreichen. ## Kurzstatistiken und Ratings | Metrik | Bewertung | Detail | | **Gesamt** | **4.2/5** | 94 Nutzerbewertungen | | Bedienkomfort | 3.9/5 | Auf Basis der Gesamtbewertungen | | Kundenbetreuung | 4.1/5 | Auf Basis der Gesamtbewertungen | | Preis-Leistungs-Verhältnis | 3.9/5 | Auf Basis der Gesamtbewertungen | | Funktionen | 4.3/5 | Auf Basis der Gesamtbewertungen | | Empfehlungsprozentsatz | 80% | (8/10 Weiterempfehlungsquote) | ## Über den Anbieter - **Unternehmen**: Sprinklr - **Gegründet**: 2007 ## Gewerblicher Kontext - **Zielgruppe**: 501–1 000, 1 001–5 000, 5 001–10 000, 10 000+ - **Bereitstellungen und Plattformen**: Cloud, SaaS, webbasiert, Windows (On-Premise), Android (mobil), iPhone (mobil) - **Unterstützte Sprachen**: Arabisch, Deutsch, Englisch, Französisch, Italienisch, Japanisch, Niederländisch, Portugiesisch, Spanisch - **Verfügbare Länder**: Australien, Belgien, Deutschland, Dänemark, Frankreich, Indien, Italien, Jersey, Kanada, Katar, Luxemburg, Monaco, Niederlande, Portugal, Saudi-Arabien, Schweden, Schweiz, Singapur, Spanien, Südafrika und 5 weitere ## Funktionen - Abfragevorschläge - Aktivitäts-Dashboard - Alarmfunktion / Benachrichtigungen - Anpassbare Berichte - Anpassbare Formulare - Anwaltsmanagement - Automatische Anrufverteilung - Automatische Antworten - Automatisches Telefonwahlgerät - Automatisiertes Routing - Berichterstattung und Statistik - Brand Guidelines - Budgetierung/Prognosen - Chatbot-Software - Content-Management - Digitales Vermögens-Management - Engagement-Tracking - Etikettierung - Feedback-Management - Inbox-Management - Kanalmanagement - Kommunikationsmanagement - Kundenbetreuung - Kundenerlebnis-Management - Kundenhistorie - Leistungskennzahlen - Live-Chat - Mehrere Kampagnen - Multi-Channel-Kommunikation - Multi-Channel-Vertrieb - Multichannel-Datenerfassung - Negatives Feedback Management - Planung der Aktivitäten - ROI Tracking - Real-Time Analytics - SMS-Nachrichtenversand - Spracherkennung - Strategische Planung - Suchen / filtern - Umfragen & Feedback - Veranstaltungsmanagement - Verarbeitung natürlicher Sprache - Verwaltung mehrerer Konten - Vorkonfigurierte Bots - Weiterleitung von Anrufen (Call Routing) - Werkzeuge zur Zusammenarbeit - Wettbewerbsanalyse - Wissensbasis-Management - Workflow Automation - Überwachung ... und 58 weitere Funktionen ## Integrationen (54 insgesamt) - AI Virtual Avatar - Adjust - Adobe Analytics - Adobe Commerce - Adobe Experience Manager - AppsFlyer - Aprimo Digital Asset Management - BL.INK - Bazaarvoice - Beckon - Bitly - Bynder - Canary - Coveo Relevance Cloud - Discourse ... und 39 weitere Integrationen ## Optionen für Kundensupport - E-Mail/Helpdesk - FAQ/Forum - Wissensdatenbank - Telefon-Support - 24/7 Live-Support - Chat ## Category - [Social Media Tools](https://www.capterra.at/directory/30781/social-media-marketing/software) ## Ähnliche Kategorien - [Social Media Tools](https://www.capterra.at/directory/30781/social-media-marketing/software) - [Social Media Management Tools](https://www.capterra.at/directory/30939/social-media-management/software) - [Social Networking Software](https://www.capterra.at/directory/10043/social-networking/software) - [Social Media Monitoring Tools](https://www.capterra.at/directory/31028/social-media-monitoring/software) - [Software zur Personaleinsatzplanung für Callcenter](https://www.capterra.at/directory/32607/call-center-workforce-management/software) ## Alternativen 1. [HubSpot Marketing Hub](https://www.capterra.at/software/171840/hubspot-marketing) — 4.5/5 (6258 reviews) 2. [Instagram](https://www.capterra.at/software/210721/instagram) — 4.7/5 (5224 reviews) 3. [Snapchat for Business](https://www.capterra.at/software/210733/snapchat) — 4.6/5 (1141 reviews) 4. [Zoho Social](https://www.capterra.at/software/159351/zoho-social) — 4.7/5 (3480 reviews) 5. [monday AI Work Platform](https://www.capterra.at/software/147657/monday-com) — 4.6/5 (6123 reviews) ## Nutzerbewertungen ### "Amazing customer marketing platoform but super expensive\!" — 5.0/5 > **Gabriel** | *21. Oktober 2024* | Marketing & Werbung | Empfehlungsbewertung: 8.0/10 > > **Vorteile**: Excellent data inputs, ability to organize and analyze, while also provide rich insights over time. Amazing customer service and set-up support as well as ongoing abilities for incoming and outgoing digital and social content. > > **Nachteile**: Price. Way too expensive. Otherwise not much to complain about. > > Amazing brand management and digital/social marketing platform. Great support. But super expensive. ----- ### "Top of the class, cost to match" — 5.0/5 > **Chris** | *13. November 2025* | Druck | Empfehlungsbewertung: 7.0/10 > > **Vorteile**: Sprinklr is absolutely phenomenal as a tool for social listening, analytics, scheduling, and messaging across all of the channels we use. If you've used any tools similar, you'll be able to pick up and run with Sprinklr, but like most things I'd describe it as "easy to use, hard to master" The scheduling is robust, the analytics are full of great insights and customizable dashboards, and the listening is easy to handle even on small scale. Visual listening identifies posts using logos or other assets which makes proactive outreach simple. > > **Nachteile**: Sprinklr is one of the more expensive examples of these tools, unfortunately, but that can be expected with so many different modules and top of the line tools. There is definitely a learning curve, but not one that is strong enough to deter me. I would say there is so much, almost too much at times. It's wonderful to have so many tools in one place, but I often find myself underutilizing pieces. > > Overall, it's been a great experience with Sprinklr. We have found it to be incredibly useful to schedule, track, and impact. Customer support has been wonderful, onboarding was heavy for a small team but not impossible ----- ### "Pros and Cons" — 3.0/5 > **Jessie** | *23. September 2026* | Staatsverwaltung | Empfehlungsbewertung: 5.0/10 > > **Vorteile**: It integrates with most social media platforms making it easier to have an oversight of campaigns, analysis, reach, reactions, spend and other metrics in a single view/report. The live reporting features enable internal and external team members to keep across results and download as required. The Sprinklr support team are generally quick to respond and solve issues. > > **Nachteile**: It is not user-friendly and requires a steep learning curve. Because of the complexities and nuances of the individual platforms Sprinklr set-up (especially the Advertising) is very complicated, convoluted and does not always represent the functions of the platforms. For eg Sprinklr permits time of day scheduling for LinkedIn and although they claim that despite LinkedIn not having this as a function it can support it - however once you set it up the campaign has errors and you need to remove the time of day scheduling in order for the campaign to run. > > You need to put in a lot of pre-work to set up your account (ie settings, functions, reports) and keep an eye on your native platforms to ensure the metrics match. Also you need to have knowledge of the native platform changes/updates to ensure your Spinklr campaigns run. Sometimes your campaign can be published but some components/placements do not run as the specifications do not match the updated native platform specs. It does provide a lot of flexibility and customisation and functions for sharing with team members who do not have access to the native platforms. Dashboards are an excellent feature and the ease of managing users is useful. It is expensive especially once you have a high number of users but if you are using it for organic, paid and reporting function the value for money can be justified. ----- ### "Sprinklr- The best scheduling tool" — 4.0/5 > **Muhammad Zohaib** | *12. September 2026* | Bau | Empfehlungsbewertung: 9.0/10 > > **Vorteile**: Sprinklr offers strong value for money by bringing social media management, publishing, engagement, and analytics into one platform. Its centralized dashboard helps users manage multiple social channels efficiently, although the learning curve may be higher for beginners. The post-scheduling tools make it easy to plan, organize, and publish content across different platforms. Detailed engagement insights, flexible subscription options, and convenient payment arrangements help businesses track performance and manage their marketing activities effectively. > > **Nachteile**: Sprinklr is expensive for small businesses, and its wide range of features feel complicated for new users. The platform also has a steep learning curve, while some advanced tools and integrations require extra setup or technical support. > > My overall experience was very good with Sprinklr as I was using it for posting and scheduling social media posts on Facebook and Instagram. ----- ### "Sprinklr is game - All in one social media platform" — 5.0/5 > **Verifizierter Rezensent** | *5. Februar 2022* | Marketing & Werbung | Empfehlungsbewertung: 10.0/10 > > **Vorteile**: It is fast, accurate \& effcient. It understands the current marketing needs > > **Nachteile**: Granular permissions level. You have to go through a lot of process if you want to turn on a small option/feature > > It was an amazing experience using Sprinklr and i personally recommend it to have it if not yet in 2022 ----- Seite: 1 / 5\ Zurück: [Nächste Seite](https://www.capterra.at/software/131274/sprinklr-platform?page=2) ## Links - [Auf Capterra anzeigen](https://www.capterra.at/software/131274/sprinklr-platform) ## Diese Seite ist in den folgenden Sprachen verfügbar | Sprache | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fi | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | ko | | | nb | | | nl | | | nl-BE | | | pl | | | pt | | | pt-PT | | | sv | | | tr | | ----- ## Strukturierte Daten