--- description: Detaillierte Informationen über Freshservice zu Benutzerfreundlichkeit, Funktionen, Kosten, Vor- und Nachteilen aus verifizierten Nutzer-Erfahrungen. Lies Ratings & Bewertungen und entdecke ähnliche Tools dank Capterra Austria. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Freshservice Kosten, Erfahrungen & Bewertungen - Capterra Österreich 2026 --- Breadcrumb: [Startseite](/) > [Wissensmanagement Tools](/directory/30094/knowledge-management/software) > [Freshservice](/software/132997/freshservice) # Freshservice Canonical: https://www.capterra.at/software/132997/freshservice Seite: 1 / 30\ Zurück: [Nächste Seite](https://www.capterra.at/software/132997/freshservice?page=2) > Online-ITSM-Service-Desk mit Vorfalls-, Problem-, Änderungs-, Freigabe- und Asset-Management mit leistungsstarkem Ticketing und Automatisierung > > Bewertung: **4.5/5** von 720 Nutzern. Top bewertet für **Weiterempfehlungsquote**. ----- ## Übersicht ### Wer verwendet Freshservice? Freshservices Kunden umfassen KMUs, Finanzorganisationen, Bildungseinrichtungen und mehrere Regierungsorganisationen. ## Kurzstatistiken und Ratings | Metrik | Bewertung | Detail | | **Gesamt** | **4.5/5** | 720 Nutzerbewertungen | | Bedienkomfort | 4.6/5 | Auf Basis der Gesamtbewertungen | | Kundenbetreuung | 4.6/5 | Auf Basis der Gesamtbewertungen | | Preis-Leistungs-Verhältnis | 4.4/5 | Auf Basis der Gesamtbewertungen | | Funktionen | 4.3/5 | Auf Basis der Gesamtbewertungen | | Empfehlungsprozentsatz | 90% | (9/10 Weiterempfehlungsquote) | ## Über den Anbieter - **Unternehmen**: Freshworks - **Region**: San Mateo, USA - **Gegründet**: 2011 ## Gewerblicher Kontext - **Startpreis**: € 15,00 - **Preismodell**: (Gratis Testen) - **Preisinformationen**: Starter - **Zielgruppe**: Selbstständig, 2–10, 11–50, 51–200, 201–500, 501–1 000, 1 001–5 000, 5 001–10 000, 10 000+ - **Bereitstellungen und Plattformen**: Cloud, SaaS, webbasiert, Android (mobil), iPhone (mobil), iPad (mobil) - **Unterstützte Sprachen**: Chinesisch, Chinesisch (traditionell), Deutsch, Englisch, Französisch, Italienisch, Japanisch, Niederländisch, Polnisch, Portugiesisch, Russisch, Schwedisch, Spanisch, Thailändisch, Türkisch, Vietnamesisch - **Verfügbare Länder**: Australien, Bahrain, Belgien, Brasilien, Brunei Darussalam, Chile, China, Costa Rica, Deutschland, Dänemark, Ecuador, Finnland, Frankreich, Griechenland, Indien, Indonesien, Irland, Island, Israel, Italien und 41 weitere ## Funktionen - Alarmfunktion / Benachrichtigungen - Anpassbare Formulare - Anpassbare Vorlagen - Aufgabenmanagement - Aufgabenmanagement - Befragungs-/Umfragemanagement - Beziehungs-Mapping - Catalog Management - Chat / Messaging - Content-Management - Corrective and Preventive Action (CAPA) - Disaster Recovery - Dokumentation - Echtzeit-Chat - Elektronische Unterschrift - Erneuerungs-Management - Genehmigungs-Workflow - IT-Betriebsmittelverwaltung - IT-Reporting - Inventarverwaltung - Konfigurationsmanagement - Kontrolle des Genehmigungsprozesses - Korrektur-Management - Lizenz-Nachverfolgung - Lizenzbestand - Multi-Channel-Kommunikation - On-Call-Pläne - Planung ändern - Problem-Nachverfolgung - Projekt-Nachverfolgung - Prozess-/Workflow-Automatisierung - Real-Time Monitoring - Remote-Monitoring und -Management - Remote-Zugriff/-Kontrolle - Risikobewertung - Self-Service Portal - Sichere Datenspeicherung - Statusverfolgung - Störfallmanagement - Ticket-Management - Verfolgen von Vermögensanlagen - Veränderungsmanagement - Volltextsuche - Vorfall-Berichterstattung - Vorgefertigte Vorlagen - Vorlagen - Werkzeuge zur Zusammenarbeit - Wissensbasis-Management - Wissensmanagement - Zugriffskontrollen / Berechtigungen ... und 56 weitere Funktionen ## Integrationen (54 insgesamt) - Amazon Redshift - Azure DevOps Server - BambooHR - Box - ClickUp - Copper - Docusign - Dropbox Business - Dynamics 365 - FreshBooks - Freshchat - FullContact - GitHub - Google Analytics 360 - Google Calendar ... und 39 weitere Integrationen ## Optionen für Kundensupport - E-Mail/Helpdesk - FAQ/Forum - Wissensdatenbank - Telefon-Support - 24/7 Live-Support - Chat ## Category - [Wissensmanagement Tools](https://www.capterra.at/directory/30094/knowledge-management/software) ## Ähnliche Kategorien - [IT Asset Management Software](https://www.capterra.at/directory/30077/it-asset-management/software) - [IT-Management-Software](https://www.capterra.at/directory/10001/it-management/software) - [Help-Desk-Software](https://www.capterra.at/directory/30008/help-desk/software) - [Wissensmanagement Tools](https://www.capterra.at/directory/30094/knowledge-management/software) - [IT-Service-Software](https://www.capterra.at/directory/30672/it-service/software) ## Alternativen 1. [Freshdesk](https://www.capterra.at/software/124981/freshdesk) — 4.5/5 (3434 reviews) 2. [Zendesk Suite](https://www.capterra.at/software/164283/zendesk) — 4.4/5 (4079 reviews) 3. [Milvus](https://www.capterra.at/software/202528/milvus) — 4.8/5 (298 reviews) 4. [LiveAgent](https://www.capterra.at/software/102188/liveagent) — 4.7/5 (1784 reviews) 5. [JIRA Service Management](https://www.capterra.at/software/138769/jira-service-management) — 4.5/5 (770 reviews) ## Nutzerbewertungen ### "Powerful ITSM tool with strong automation but room for improvement" — 5.0/5 > **Stefan** | *12. März 2026* | Informationstechnologie & -dienste | Empfehlungsbewertung: 8.0/10 > > **Vorteile**: Freshservice is very intuitive and easy to use compared to many other ITSM platforms. The ticketing system is well organized, automation workflows are powerful, and the service catalog makes it simple for users to request services. Integration with other tools and APIs is also very helpful for automating IT processes and connecting with identity or asset management systems. Reporting and analytics provide good visibility into support operations. > > **Nachteile**: Some advanced configurations can be complicated and require workarounds. Certain integrations and automation features could be more flexible, especially when connecting with external systems. Pricing can also increase quickly when additional modules or agents are required. > > Overall, my experience with Freshservice has been very positive. It provides a solid IT service management platform that helps streamline ticket handling, automate repetitive tasks, and improve service delivery. While there are some limitations in customization and integrations, it is still a reliable and efficient tool for managing IT support and service requests. ----- ### "FreshService Survey" — 4.0/5 > **William** | *20. Mai 2026* | Logistik & Lieferkette | Empfehlungsbewertung: 8.0/10 > > **Vorteile**: Able to let user open ticket, for HR, have OnBoarding. Able to keep track instead of manually inform other IT admin that there is a case > > **Nachteile**: The admin have to pay extra. Sometimes we need to have whole IT group inside. Not really suitable for small company less than 100 as people will still walk to IT dept for help. If changes to management have to manually change > > So far managers is able to track the ticket and target what is the most common issue. We will have monthly report in which we put in our slides. ----- ### "FreshSerice" — 4.0/5 > **Ruben** | *14. April 2026* | Marketing & Werbung | Empfehlungsbewertung: 7.0/10 > > **Vorteile**: ITIL foundation, onboarding workflows, and asset management were a breeze to use and not much effort required. > > **Nachteile**: Reporting is complicated and the out of the box reports aren't very good. Other than the reporting the tool is pretty good. > > I was an admin for Freshservice, it's ITIL foundation makes it straight forward to use if you're familiar with ITIL. With that said reporting is not too good out of the box, and creating custom reports can be a challenge. ----- ### "Thought out layout but too expensive" — 3.0/5 > **Jaylen** | *20. Februar 2025* | Einzelhandel | Empfehlungsbewertung: 0.0/10 > > **Vorteile**: Our business enjoyed the organization of the setup and how easy it was to find everything we needed. We used the Purchase Order system the most. > > **Nachteile**: The one thing that turned us away was its priceThe main reason we decided not to continue using their service was the price. As a small business, the cost they were asking for was higher than we could fit into our budget, especially for purchase orders. Once the trial period ended, we stopped using their service.. As a small business, they were asking for a price higher than we could add to the budget to use it, mainly for purchase orders. As soon as the trial ended, we no longer used them. > > It was significant other than the overall price. It made us completely take it off of the possible software uses for us. ----- ### "Outstanding Tickets management tool" — 5.0/5 > **David** | *12. März 2026* | Informationsdienst | Empfehlungsbewertung: 10.0/10 > > **Vorteile**: It's a tool easy to work with, deploy and customize, manage tickets became an easy task and the time spent filling fields was reduced. > > **Nachteile**: The only thing I dislike is that depending on the license tier, it may be very limited on AI usage, API usage and a couple more features that are only available in higher tiers, that's an issue that may me improved > > After working more than a year with Freshservice the overall experience has been amazing, it's a tool that can be deployed to work within the organization and also outside to manage internal an external tickets. ----- Seite: 1 / 30\ Zurück: [Nächste Seite](https://www.capterra.at/software/132997/freshservice?page=2) ## Links - [Auf Capterra anzeigen](https://www.capterra.at/software/132997/freshservice) ## Diese Seite ist in den folgenden Sprachen verfügbar | Sprache | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fi | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | nb | | | nl | | | nl-BE | | | pl | | | pt | | | pt-PT | | | sv | | | tr | | ----- ## Strukturierte Daten