--- description: Detaillierte Informationen über Freshservice zu Benutzerfreundlichkeit, Funktionen, Kosten, Vor- und Nachteilen aus verifizierten Nutzer-Erfahrungen. Lies Ratings & Bewertungen und entdecke ähnliche Tools dank Capterra Austria. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Freshservice Kosten, Erfahrungen & Bewertungen - Capterra Österreich 2026 --- Breadcrumb: [Startseite](/) > [Help-Desk-Software](/directory/30008/help-desk/software) > [Freshservice](/software/132997/freshservice) # Freshservice Canonical: https://www.capterra.at/software/132997/freshservice Seite: 1 / 32\ Zurück: [Nächste Seite](https://www.capterra.at/software/132997/freshservice?page=2) > Online-ITSM-Service-Desk mit Vorfalls-, Problem-, Änderungs-, Freigabe- und Asset-Management mit leistungsstarkem Ticketing und Automatisierung > > Bewertung: **4.5/5** von 760 Nutzern. Top bewertet für **Weiterempfehlungsquote**. ----- ## Übersicht ### Wer verwendet Freshservice? Freshservices Kunden umfassen KMUs, Finanzorganisationen, Bildungseinrichtungen und mehrere Regierungsorganisationen. ## Kurzstatistiken und Ratings | Metrik | Bewertung | Detail | | **Gesamt** | **4.5/5** | 760 Nutzerbewertungen | | Bedienkomfort | 4.6/5 | Auf Basis der Gesamtbewertungen | | Kundenbetreuung | 4.6/5 | Auf Basis der Gesamtbewertungen | | Preis-Leistungs-Verhältnis | 4.4/5 | Auf Basis der Gesamtbewertungen | | Funktionen | 4.3/5 | Auf Basis der Gesamtbewertungen | | Empfehlungsprozentsatz | 90% | (9/10 Weiterempfehlungsquote) | ## Über den Anbieter - **Unternehmen**: Freshworks - **Region**: San Mateo, USA - **Gegründet**: 2011 ## Gewerblicher Kontext - **Startpreis**: € 15,00 - **Preismodell**: (Gratis Testen) - **Preisinformationen**: Starter - **Zielgruppe**: Selbstständig, 2–10, 11–50, 51–200, 201–500, 501–1 000, 1 001–5 000, 5 001–10 000, 10 000+ - **Bereitstellungen und Plattformen**: Cloud, SaaS, webbasiert, Android (mobil), iPhone (mobil), iPad (mobil) - **Unterstützte Sprachen**: Chinesisch, Chinesisch (traditionell), Deutsch, Englisch, Französisch, Italienisch, Japanisch, Niederländisch, Polnisch, Portugiesisch, Russisch, Schwedisch, Spanisch, Thailändisch, Türkisch, Vietnamesisch - **Verfügbare Länder**: Australien, Bahrain, Belgien, Brasilien, Brunei Darussalam, Chile, China, Costa Rica, Deutschland, Dänemark, Ecuador, Finnland, Frankreich, Griechenland, Indien, Indonesien, Irland, Island, Israel, Italien und 41 weitere ## Funktionen - Alarmfunktion / Benachrichtigungen - Alerts/Escalation - Analyse Tools - Asset Lifecycle Management - Aufgabenmanagement - Aufgabenmanagement - Auftragsmanagement - Automatisiertes Routing - Barcode/Ticket Scanning - Berichterstattung / Analyse - Berichterstattung und Statistik - Bestell-Management - Catalog Management - Compliance Management - Configuration Management Database (CMDB) - Dashboard Software - Dokumentation - Elektronische Unterschrift - Erneuerungs-Management - Genehmigungs-Workflow - IT-Asset-Management - IT-Reporting - Inventarverwaltung - Kalenderverwaltung - Kontrolle des Genehmigungsprozesses - Korrektur-Management - Lizenzbestand - Planung ändern - Projekt-Nachverfolgung - Real-Time Monitoring - Remote-Monitoring und -Management - Remote-Zugriff/-Kontrolle - Self-Service Portal - Service Level Agreement (SLA) Management - Sichere Datenspeicherung - Störfallmanagement - Supportticket-Management - Ticket-Management - Verfolgen von Vermögensanlagen - Veränderungsmanagement - Volltextsuche - Vorfall-Berichterstattung - Vorgefertigte Vorlagen - Werkzeuge zur Zusammenarbeit - Wirtschaftsprüfung-Management - Wissensbasis-Management - Wissensmanagement - Workflow Automation - Workflow-Management - Zugriffskontrollen / Berechtigungen ... und 56 weitere Funktionen ## Integrationen (54 insgesamt) - Amazon Redshift - Azure DevOps Server - BambooHR - Box - ClickUp - Copper - Docusign - Dropbox - Dynamics 365 - FreshBooks - Freshchat - FullContact - GitHub - Google Analytics 360 - Google Calendar ... und 39 weitere Integrationen ## Optionen für Kundensupport - E-Mail/Helpdesk - FAQ/Forum - Wissensdatenbank - Telefon-Support - 24/7 Live-Support - Chat ## Category - [Help-Desk-Software](https://www.capterra.at/directory/30008/help-desk/software) ## Ähnliche Kategorien - [IT Asset Management Software](https://www.capterra.at/directory/30077/it-asset-management/software) - [IT-Management-Software](https://www.capterra.at/directory/10001/it-management/software) - [Help-Desk-Software](https://www.capterra.at/directory/30008/help-desk/software) - [Wissensmanagement Tools](https://www.capterra.at/directory/30094/knowledge-management/software) - [IT-Service-Software](https://www.capterra.at/directory/30672/it-service/software) ## Alternativen 1. [Freshdesk](https://www.capterra.at/software/124981/freshdesk) — 4.5/5 (3461 reviews) 2. [LiveAgent](https://www.capterra.at/software/102188/liveagent) — 4.7/5 (1787 reviews) 3. [Zendesk Suite](https://www.capterra.at/software/164283/zendesk) — 4.4/5 (4084 reviews) 4. [Milvus](https://www.capterra.at/software/202528/milvus) — 4.8/5 (298 reviews) 5. [JIRA Service Management](https://www.capterra.at/software/138769/jira-service-management) — 4.5/5 (770 reviews) ## Nutzerbewertungen ### "Powerful ITSM tool with strong automation but room for improvement" — 5.0/5 > **Stefan** | *12. März 2026* | Informationstechnologie & -dienste | Empfehlungsbewertung: 8.0/10 > > **Vorteile**: Freshservice is very intuitive and easy to use compared to many other ITSM platforms. The ticketing system is well organized, automation workflows are powerful, and the service catalog makes it simple for users to request services. Integration with other tools and APIs is also very helpful for automating IT processes and connecting with identity or asset management systems. Reporting and analytics provide good visibility into support operations. > > **Nachteile**: Some advanced configurations can be complicated and require workarounds. Certain integrations and automation features could be more flexible, especially when connecting with external systems. Pricing can also increase quickly when additional modules or agents are required. > > Overall, my experience with Freshservice has been very positive. It provides a solid IT service management platform that helps streamline ticket handling, automate repetitive tasks, and improve service delivery. While there are some limitations in customization and integrations, it is still a reliable and efficient tool for managing IT support and service requests. ----- ### "FreshService Survey" — 4.0/5 > **William** | *20. Mai 2026* | Logistik & Lieferkette | Empfehlungsbewertung: 8.0/10 > > **Vorteile**: Able to let user open ticket, for HR, have OnBoarding. Able to keep track instead of manually inform other IT admin that there is a case > > **Nachteile**: The admin have to pay extra. Sometimes we need to have whole IT group inside. Not really suitable for small company less than 100 as people will still walk to IT dept for help. If changes to management have to manually change > > So far managers is able to track the ticket and target what is the most common issue. We will have monthly report in which we put in our slides. ----- ### "A product that keeps up with the time." — 4.0/5 > **Carlos** | *18. Mai 2026* | Non-Profit-Organisation Management | Empfehlungsbewertung: 8.0/10 > > **Vorteile**: Easy to use, even for the more complicated functions we setup in our subscriptions it wasn't long before we went from request to solution. Support with the product is exceptional. > > **Nachteile**: Certain 3rd party connectors (Workday) are cost prohibitive to adopt. The amount of runs that are needed to get a simple action to accomplished is too much for the medium and small size organizations. > > I like that the product keeps evolving with the market trends and customer expectations. It's easy to trust the development will meet our needs. ----- ### "Fix Scheduled Workflows" — 3.0/5 > **Colter** | *9. Dezember 2024* | Software für die Automobilindustrie | Empfehlungsbewertung: 6.0/10 > > **Vorteile**: Ticket tracking and management is very good; I like the ability to merge tickets. > > **Nachteile**: The scheduled workflows have been completely non-operational since we have begun using Freshservice. > > There are some minor quirks about the platform, but it mostly does what it claims. ----- ### "Well-structured platform for managing IT support teams efficiently" — 5.0/5 > **Tushar** | *30. März 2026* | Informationsdienst | Empfehlungsbewertung: 10.0/10 > > **Vorteile**: From a team lead perspective, Freshservice helps keep support operations organized and predictable. The ticket flow is clear, and it’s easy to track who is handling what. Features like SLA tracking and automation reduce follow-ups and help the team stay aligned. It also gives good visibility into workloads, which makes it easier to manage the team during peak hours. > > **Nachteile**: Initial setup and fine-tuning workflows can take some time, especially when aligning with existing processes. Reporting is useful, but more flexibility in customization would help for deeper analysis. Also, cost can be a factor when scaling the team. > > Overall, the experience has been steady and reliable. It has improved how we manage incoming requests and distribute work across the team. From a management point of view, it gives better control over SLAs and performance tracking. Once the system is properly configured, it supports daily operations without much friction and helps maintain consistency in support delivery. ----- Seite: 1 / 32\ Zurück: [Nächste Seite](https://www.capterra.at/software/132997/freshservice?page=2) ## Links - [Auf Capterra anzeigen](https://www.capterra.at/software/132997/freshservice) ## Diese Seite ist in den folgenden Sprachen verfügbar | Sprache | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fi | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | nb | | | nl | | | nl-BE | | | pl | | | pt | | | pt-PT | | | sv | | | tr | | ----- ## Strukturierte Daten