--- description: Detaillierte Informationen über Freshservice zu Benutzerfreundlichkeit, Funktionen, Kosten, Vor- und Nachteilen aus verifizierten Nutzer-Erfahrungen. Lies Ratings & Bewertungen und entdecke ähnliche Tools dank Capterra Austria. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Freshservice Kosten, Erfahrungen & Bewertungen - Capterra Österreich 2026 --- Breadcrumb: [Startseite](/) > [Help-Desk-Software](/directory/30008/help-desk/software) > [Freshservice](/software/132997/freshservice) # Freshservice Canonical: https://www.capterra.at/software/132997/freshservice Seite: 1 / 33\ Zurück: [Nächste Seite](https://www.capterra.at/software/132997/freshservice?page=2) > Online-ITSM-Service-Desk mit Vorfalls-, Problem-, Änderungs-, Freigabe- und Asset-Management mit leistungsstarkem Ticketing und Automatisierung > > Bewertung: **4.6/5** von 803 Nutzern. Top bewertet für **Weiterempfehlungsquote**. ----- ## Übersicht ### Wer verwendet Freshservice? Freshservices Kunden umfassen KMUs, Finanzorganisationen, Bildungseinrichtungen und mehrere Regierungsorganisationen. ## Kurzstatistiken und Ratings | Metrik | Bewertung | Detail | | **Gesamt** | **4.6/5** | 803 Nutzerbewertungen | | Bedienkomfort | 4.6/5 | Auf Basis der Gesamtbewertungen | | Kundenbetreuung | 4.5/5 | Auf Basis der Gesamtbewertungen | | Preis-Leistungs-Verhältnis | 4.4/5 | Auf Basis der Gesamtbewertungen | | Funktionen | 4.3/5 | Auf Basis der Gesamtbewertungen | | Empfehlungsprozentsatz | 90% | (9/10 Weiterempfehlungsquote) | ## Über den Anbieter - **Unternehmen**: Freshworks - **Region**: San Mateo, USA - **Gegründet**: 2011 ## Gewerblicher Kontext - **Startpreis**: € 15,00 - **Preismodell**: (Gratis Testen) - **Preisinformationen**: Starter - **Zielgruppe**: Selbstständig, 2–10, 11–50, 51–200, 201–500, 501–1 000, 1 001–5 000, 5 001–10 000, 10 000+ - **Bereitstellungen und Plattformen**: Cloud, SaaS, webbasiert, Android (mobil), iPhone (mobil), iPad (mobil) - **Unterstützte Sprachen**: Chinesisch, Chinesisch (traditionell), Deutsch, Dänisch, Englisch, Estnisch, Finnisch, Französisch, Indonesisch, Italienisch, Japanisch, Katalanisch, Koreanisch, Niederländisch, Norwegisch, Polnisch, Portugiesisch, Russisch, Schwedisch, Slowakisch, Slowenisch, Spanisch, Thailändisch, Tschechisch, Türkisch, Ungarisch, Vietnamesisch - **Verfügbare Länder**: Australien, Bahrain, Belgien, Brasilien, Brunei Darussalam, Chile, China, Costa Rica, Deutschland, Dänemark, Ecuador, Finnland, Frankreich, Griechenland, Indien, Indonesien, Irland, Island, Israel, Italien und 41 weitere ## Funktionen - Alarmfunktion / Benachrichtigungen - Anpassbare Formulare - Anpassbare Vorlagen - Aufgabenmanagement - Aufgabenmanagement - Befragungs-/Umfragemanagement - Catalog Management - Chat / Messaging - Content-Management - Corrective and Preventive Action (CAPA) - Disaster Recovery - Dokumentation - Echtzeit-Chat - Elektronische Unterschrift - Ermittlungsmanagement - Genehmigungs-Workflow - IT-Betriebsmittelverwaltung - IT-Reporting - Inventarverwaltung - Konfigurationsmanagement - Kontrolle des Genehmigungsprozesses - Korrektur-Management - Lizenz-Nachverfolgung - Lizenzbestand - Lizenzmanagement - Multi-Channel-Kommunikation - On-Call-Pläne - Planung ändern - Problem-Nachverfolgung - Projekt-Nachverfolgung - Real-Time Monitoring - Remote-Monitoring und -Management - Remote-Zugriff/-Kontrolle - Risikobewertung - Self-Service Portal - Sichere Datenspeicherung - Statusverfolgung - Störfallmanagement - Ticket-Management - Verfolgen von Vermögensanlagen - Veränderungsmanagement - Volltextsuche - Vorfall-Berichterstattung - Vorgefertigte Vorlagen - Vorlagen - Werkzeuge zur Zusammenarbeit - Wissensbasis-Management - Wissensmanagement - Workflow Automation - Zugriffskontrollen / Berechtigungen ... und 56 weitere Funktionen ## Integrationen (69 insgesamt) - ADP Workforce Now - AWS Lambda - Adobe Acrobat Sign API - Amazon Redshift - Azure DevOps Server - BambooHR - BigQuery - Box - ClickUp - Copper - Device42, A Freshworks Company - Docusign - Dropbox - Dynamics 365 - FreshBooks ... und 54 weitere Integrationen ## Optionen für Kundensupport - E-Mail/Helpdesk - FAQ/Forum - Wissensdatenbank - Telefon-Support - 24/7 Live-Support - Chat ## Category - [Help-Desk-Software](https://www.capterra.at/directory/30008/help-desk/software) ## Ähnliche Kategorien - [IT Asset Management Software](https://www.capterra.at/directory/30077/it-asset-management/software) - [IT-Management-Software](https://www.capterra.at/directory/10001/it-management/software) - [Help-Desk-Software](https://www.capterra.at/directory/30008/help-desk/software) - [Wissensmanagement Tools](https://www.capterra.at/directory/30094/knowledge-management/software) - [IT-Service-Software](https://www.capterra.at/directory/30672/it-service/software) ## Alternativen 1. [Freshdesk](https://www.capterra.at/software/124981/freshdesk) — 4.5/5 (3487 reviews) 2. [Zendesk Suite](https://www.capterra.at/software/164283/zendesk) — 4.4/5 (4094 reviews) 3. [Milvus](https://www.capterra.at/software/202528/milvus) — 4.8/5 (298 reviews) 4. [LiveAgent](https://www.capterra.at/software/102188/liveagent) — 4.7/5 (1789 reviews) 5. [JIRA Service Management](https://www.capterra.at/software/138769/jira-service-management) — 4.5/5 (779 reviews) ## Nutzerbewertungen ### "Powerful ITSM tool with strong automation but room for improvement" — 5.0/5 > **Stefan** | *12. März 2026* | Informationstechnologie & -dienste | Empfehlungsbewertung: 8.0/10 > > **Vorteile**: Freshservice is very intuitive and easy to use compared to many other ITSM platforms. The ticketing system is well organized, automation workflows are powerful, and the service catalog makes it simple for users to request services. Integration with other tools and APIs is also very helpful for automating IT processes and connecting with identity or asset management systems. Reporting and analytics provide good visibility into support operations. > > **Nachteile**: Some advanced configurations can be complicated and require workarounds. Certain integrations and automation features could be more flexible, especially when connecting with external systems. Pricing can also increase quickly when additional modules or agents are required. > > Overall, my experience with Freshservice has been very positive. It provides a solid IT service management platform that helps streamline ticket handling, automate repetitive tasks, and improve service delivery. While there are some limitations in customization and integrations, it is still a reliable and efficient tool for managing IT support and service requests. ----- ### "Efficient, User-Friendly ITSM Tool with Strong Automation Capabilities" — 5.0/5 > **Praphul Kumar** | *17. März 2026* | Versicherung | Empfehlungsbewertung: 8.0/10 > > **Vorteile**: Freshservice offers great value for money considering the wide range of features it provides, especially for ITSM operations. As a Senior System Admin managing the tool independently, I’ve found it very easy to use and highly customizable. The interface is intuitive, which makes onboarding new users simple. Workflow automation, SLA management, and service catalog setup have significantly improved efficiency and reduced manual effort. Task and workflow management are strong, allowing me to streamline processes across different teams effectively. It also supports decent collaboration by keeping all ticket communication and updates centralized. > > **Nachteile**: There are occasional bugs and glitches, especially when dealing with complex automations or API integrations. Reporting and advanced customization could be improved further, as some use cases require workarounds. Customer support is helpful but can sometimes take time to resolve more technical or edge-case issues, which can be challenging when you’re the only one managing the system. > > Overall, my experience has been very positive. Handling the entire platform alone as a Tech Lead has been manageable due to its ease of use and automation capabilities. It has helped improve operational efficiency, reduce turnaround time, and bring better structure to ticket and service request management. While there are areas for improvement, especially around advanced features and stability, it remains a reliable and powerful ITSM solution. ----- ### "Simple IT service tool that works well for teams" — 4.0/5 > **Hana** | *16. Mai 2026* | Buchhaltung | Empfehlungsbewertung: 8.0/10 > > **Vorteile**: What I like most about Freshservice is that it is easy to use and well organized. It helps manage IT tickets and requests in a clear way, so nothing gets lost. The interface is simple and easy to understand, even for new users. > > **Nachteile**: What I like least is that some advanced features are only available in higher-priced plans. It can also feel a bit limited for very complex workflows or large companies. > > My overall experience with Freshservice has been positive. It is a reliable tool for handling support requests and basic IT service management. It helps teams stay organized and respond faster to issues. However, it may not be the best option for very advanced or highly customized setups. ----- ### "Freshservice" — 5.0/5 > **Verifizierter Rezensent** | *9. September 2026* | Computer-Software | Empfehlungsbewertung: 8.0/10 > > **Vorteile**: The freshservice tool is the best itsm tool, very easy to use and the guides and product information is easily available and good customer support team. > > **Nachteile**: The change management and other capabilities needs improvement, they are very basic unlike the advanced ITSM features on the tool. ----- ### "Great for a first bike, but you'll grow out of it." — 3.0/5 > **Jason** | *29. Mai 2026* | Bau | Empfehlungsbewertung: 7.0/10 > > **Vorteile**: The turnkey nature of Freshservice is highly desirable for teams and organizations that can't justify spending either a lot of time or payroll on a full/part-time developer. The low to no code environment allows for you to immediate spin up modules and begin processing incidents, requests, etc. The built-in analytics tools allow you to create customized dashboards and reporting for strategic planning on operational metrics. > > **Nachteile**: As with any turnkey SaaS product its greatest strengths are also the product's greatest weakness. Want to take Fresh's framework and tweak it a bit to meet your needs? Nope. Do you want to customize components of a module entirely operating within the expected limitations of an ITIL product? Negative. Have a feature request? You can submit to the backlog but it might be years before a version of it becomes a reality. > > It's an excellent tool if you're looking for low maintenance/hassle with an ITIL-aligned ITSM tool. But the moment you want to become a power user and start customizing and evolving the tool to meet your specific needs, you either need to be prepared for disappointment or evaluate something more powerful. ----- Seite: 1 / 33\ Zurück: [Nächste Seite](https://www.capterra.at/software/132997/freshservice?page=2) ## Links - [Auf Capterra anzeigen](https://www.capterra.at/software/132997/freshservice) ## Diese Seite ist in den folgenden Sprachen verfügbar | Sprache | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fi | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | nb | | | nl | | | nl-BE | | | pl | | | pt | | | pt-PT | | | sv | | | tr | | ----- ## Strukturierte Daten