Wir helfen Unternehmen in Österreich
seit 15 Jahren bei der Softwareauswahl

Was ist Freshservice?

Pflege das Inventar deiner Unternehmens-IT und Nicht-IT-Assets wie Verträge, Hardware, Software und verfolge Asset Details während ihrer gesamten Lebensdauer mit Freshservices Asset-Management. Das Tool stellt ein erfrischendes Benutzererlebnis dar, und bietet außerdem leistungsfähige Ticketing- und Asset-Management-Funktionen, wie automatische Entdeckung neuer Ressourcen, leistungsstarkes Konfigurationsmanagement und verbesserte Wirkungsanalyse.

Wer verwendet Freshservice?

Freshservices Kunden umfassen KMUs, Finanzorganisationen, Bildungseinrichtungen und mehrere Regierungsorganisationen.

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Du bist nicht sicher, ob Freshservice das Richtige ist? Mit einer beliebten Alternative vergleichen

Freshservice

Freshservice

4,5 (568)
€ 15,00
Monat
Kostenlose Version
Kostenlose Testversion
133
28
4,5 (568)
4,4 (568)
4,6 (568)
VS.
Startpreis
Preisoptionen
Funktionen
Integrationen
Benutzerfreundlichkeit
Preis-Leistungs-Verhältnis
Kundenservice
Keine Preise gefunden
Kostenlose Version
Kostenlose Testversion
85
36
3,9 (131)
4,0 (131)
4,1 (131)
Die grünen Bewertungsbalken geben an, welches Produkt gemessen an der Durchschnittsbewertung und der Zahl der Bewertungen am besten abschneidet.

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Bewertungen über Freshservice

Durchschnittliche Bewertung

Gesamt
4,5
Benutzerfreundlichkeit
4,5
Kundenservice
4,6
Funktionen
4,3
Preis-Leistungs-Verhältnis
4,4

Nutzerbewertungen nach Unternehmensgröße (Angestellte)

  • <50
  • 51-200
  • 201-1 000
  • >1 001

Bewertungen nach Punktzahl finden

5
58%
4
36%
3
5%
2
1%
1
0%
Brad
Brad
Application Support Manager
Verifizierter Nutzer auf LinkedIn
Hochschulbildung, 501–1 000 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Herkunft der Bewertung

Great Overall SASS for IT

4,0 vor 4 Jahren
Untertitel auf Deutsch sind im Videoplayer verfügbar
Erick
Erick
Client Technologies Manager in USA
Verifizierter Nutzer auf LinkedIn
Software für die Automobilindustrie, 1 001–5 000 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

Probably the best tool for Help Desk Management

5,0 vor 3 Jahren

Kommentare: This is probably the best I used for ticketing. The support is really good, the only bad thing is that you have to contact mostly via chat.

Vorteile:

The features it provides are really good. The ticketing flow is easy to follow, we can handle our Service Catalog, integrate with Active Directory, manage Asset Inventory and now we started using the Project management tool.

Nachteile:

The configuration (Initial Setup) is kind of complex. Design the flows is friendly, but complex if you have many rules, but the good thing is that support guides all the way during this process.

Sarah
Sarah
System Administrator in USA
Verifizierter Nutzer auf LinkedIn
Informationstechnologie & -dienste, 10 000+ Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

You can do a lot of great things with Freshservice

4,0 vor 2 Jahren

Kommentare: Complete platform for IT service management and reporting on client needs. It gives me the ability to develop material that can be provided as assistance to customers, as well as report back internally to the team and to top board management.

Vorteile:

I appreciate that it is not only affordable, but also demonstrates a lot of value due to the fact that it comes with a lot of features considering how much it costs. FreshService is capable of competing with ServiceNow in terms of IT service management, and I am accustomed to utilizing ServiceNow.

Nachteile:

The constraints placed on portal design, in addition to the requirement of having HTML coding skills. I have not been able to determine whether or not it is possible for us to have parent portal sites that include kid pages, and the process of developing these pages will require experience in coding.

Tony
Senior Systems Support in UK
Software für die Automobilindustrie, 501–1 000 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

In Betracht gezogene Alternativen:

Freshservice - Great ITSM tools and keeps on improving.

4,0 vor 2 Monaten Neu

Kommentare: I really like Freshservice and it keeps being improved. They continually innovate and adding AI that can do ticket translations and summaries is really good for us as an international company. Support has been fantastic also.

Vorteile:

The ease of deployment for Freshservice was great. We were quickly up and running and the automation features are really good. They have recently also improved the AI capabilities which is good to see and constantly seem to improve the product.

Nachteile:

Reporting can be complicated. We had issues with line managers trying to create their own reports and then questioning the results as the criteria can be complex to understand. They have inbuild basic reports and these are OK

Verifizierter Rezensent
Verifizierter Nutzer auf LinkedIn
Unternehmensberatung, 201–500 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Herkunft der Bewertung
Quelle: GetApp

No bang for the buck, an overpriced form submission tool that disappoints in reporting and integration

2,0 vor 7 Jahren

Vorteile:

Friendly user interface. Copy screenshots directly into the form (although there's a bug for the last 3 months that screenshots are displayed double in edit mode.) Plenty of fields to configure for more complex workflows.

Nachteile:

Default categories and labels with awkward naming (synonymous use of "Tickets" and "Incidents" for "Issues", "Change" for "Change Request", "Problem" for "Bugs") No possibility to convert issues to change requests. Agent needs to recreate the entire case in the back resulting in significant adminstrative overhead. Reporting is practically inexistent. REST API not covering many functions and object attributes. (You cannot substitute reporting externally.) HTML editor limited and bugged. (CSS code in support articles not supported, Bootstrap not supported, code gets changed or reformatted upon saving articles) No access to the file and image repository. Frankly, with every new cosmetic change and "functionality no can do" message from the Team, I am growing more and more wary of this application. At this point, I am thinking of it as an overpriced form tool with practically no reporting, a gimped Knowledge Management base, and an asset list functionality that quickly drains your wallet. I am spending significant time rewriting issues as change requests in order to subsequently manually attach them to the original issue ticket and explain to the user why I would want to close his ticket after all. Writing knowledge articles is best done in a separate HTML editor. The Text Editor lacks basic functionality, removes formatting and images in unpredictable ways with undoing, and stores images and files in a central repository you have no access to. You might as well do that with a forms tool readily available on the internet.

Tejas
Technical IT Support Manager in Indien
Informationstechnologie & -dienste, 201–500 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Herkunft der Bewertung

In Betracht gezogene Alternativen:

Manage your IT Service Desk, Freshservice gets it done

5,0 vor 3 Monaten

Kommentare: Great! IT Service Management has become lot easier with freshservice.

Vorteile:

Ease of use, cross platform compatibility, multiple channels of support available.

Nachteile:

Needs to be more flexible and feature rich in work automations and customized fields.