--- description: Detaillierte Informationen über Conversational Cloud zu Benutzerfreundlichkeit, Funktionen, Kosten, Vor- und Nachteilen aus verifizierten Nutzer-Erfahrungen. Lies Ratings & Bewertungen und entdecke ähnliche Tools dank Capterra Austria. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Conversational Cloud Kosten, Erfahrungen & Bewertungen - Capterra Österreich 2026 --- Breadcrumb: [Startseite](/) > [Chatbot Plattformen](/directory/31596/conversational-ai-platform/software) > [Conversational Cloud](/software/133021/conversational-cloud) # Conversational Cloud Canonical: https://www.capterra.at/software/133021/conversational-cloud Seite: 1 / 3\ Zurück: [Nächste Seite](https://www.capterra.at/software/133021/conversational-cloud?page=2) > LivePerson ist führend im Bereich Live-Chat- und Messaging-Lösungen, die den Umsatz steigern und die Kund\*innenbetreuung verbessern. > > Bewertung: **4.3/5** von 41 Nutzern. Top bewertet für **Weiterempfehlungsquote**. ----- ## Übersicht ### Wer verwendet Conversational Cloud? Unternehmen jeder Größenordnung, die durch Veränderung der Kundenkommunikation ihren Umsatz steigern und den Service verbessern möchten. ## Kurzstatistiken und Ratings | Metrik | Bewertung | Detail | | **Gesamt** | **4.3/5** | 41 Nutzerbewertungen | | Bedienkomfort | 4.3/5 | Auf Basis der Gesamtbewertungen | | Kundenbetreuung | 4.2/5 | Auf Basis der Gesamtbewertungen | | Preis-Leistungs-Verhältnis | 4.2/5 | Auf Basis der Gesamtbewertungen | | Funktionen | 4.3/5 | Auf Basis der Gesamtbewertungen | | Empfehlungsprozentsatz | 70% | (7/10 Weiterempfehlungsquote) | ## Über den Anbieter - **Unternehmen**: LivePerson - **Region**: New York, USA - **Gegründet**: 1996 ## Gewerblicher Kontext - **Startpreis**: $ 1,00 - **Preismodell**: (Gratis Testen) - **Zielgruppe**: 2–10, 11–50, 51–200, 201–500, 501–1 000, 1 001–5 000, 5 001–10 000, 10 000+ - **Bereitstellungen und Plattformen**: Cloud, SaaS, webbasiert, Android (mobil), iPhone (mobil), iPad (mobil) - **Unterstützte Sprachen**: Englisch, Spanisch - **Verfügbare Länder**: Australien, Brasilien, Deutschland, Frankreich, Irland, Italien, Japan, Kanada, Mexiko, Neuseeland, Niederlande, Singapur, Spanien, Südafrika, Türkei, Vereinigte Arabische Emirate, Vereinigte Staaten, Vereinigtes Königreich ## Funktionen - Aktivitäts-Dashboard - Alarmfunktion / Benachrichtigungen - Anpassbare Berichte - Autoresponders - Befragungs-/Umfragemanagement - Berichterstattung / Analyse - Chat / Messaging - Chatbot-Software - Code-Free Development - Dashboard Software - E-Mail-Management - Echtzeit-Chat für Kunden - Feedback-Management - Geotargeting - KI/Maschinelles Lernen - Kommunikationsmanagement - Kundenbetreuung - Kundenerlebnis-Management - Kundenhistorie - Kundensegmentierung - Kundenspezifisches Branding - Live-Chat - Mehrsprachig - Mobiler Zugriff - Multi-Channel-Kommunikation - Multichannel-Datenerfassung - Negatives Feedback Management - Offline-Formular - Proaktiver Chat - Self-Service Portal - Social-Media-Integration - Supportticket-Management - Textanalyse - Third-Party Integrations - Transfer / Weiterleitung - Transkripte / Chatverlauf - Umfragen & Feedback - Verarbeitung natürlicher Sprache - Verfolgung von Interaktionen - Visuelle Analytik - Vorkonfigurierte Bots - Werkzeuge zur Zusammenarbeit - Wissensbasis-Management ## Integrationen (9 insgesamt) - Instagram - Meta for Business - NetSuite - Salesforce Sales Cloud - SugarCRM - Twilio - Twitter/X - WhatsApp - Zendesk Suite ## Optionen für Kundensupport - E-Mail/Helpdesk - FAQ/Forum - Wissensdatenbank - Telefon-Support - 24/7 Live-Support - Chat ## Category - [Chatbot Plattformen](https://www.capterra.at/directory/31596/conversational-ai-platform/software) ## Ähnliche Kategorien - [Chatbot Plattformen](https://www.capterra.at/directory/31596/conversational-ai-platform/software) - [CEM Software (Customer Experience Management)](https://www.capterra.at/directory/30671/customer-experience/software) - [Kundenengagement Software](https://www.capterra.at/directory/30906/customer-engagement/software) - [CRM-Systeme](https://www.capterra.at/directory/2/customer-relationship-management/software) - [Live-Chat Software](https://www.capterra.at/directory/30797/live-chat/software) ## Alternativen 1. [Slack](https://www.capterra.at/software/135003/slack) — 4.7/5 (24046 reviews) 2. [LiveChat](https://www.capterra.at/software/62194/livechat) — 4.6/5 (1715 reviews) 3. [LiveAgent](https://www.capterra.at/software/102188/liveagent) — 4.7/5 (1753 reviews) 4. [Tidio](https://www.capterra.at/software/144040/tidio-chat) — 4.7/5 (590 reviews) 5. [Zendesk Suite](https://www.capterra.at/software/164283/zendesk) — 4.4/5 (4072 reviews) ## Nutzerbewertungen ### "My experience with Liveengage has been perfect." — 5.0/5 > **Temitope** | *9. August 2018* | Design | Empfehlungsbewertung: 10.0/10 > > **Vorteile**: Liveengage is very intuitive and thus very easy to use. All of my helpdesk colleagues have no complaints making use of this helpdesk solution ,same for new agent recruits whom we recently introduced to use this. I am able to monitor the number of web visitors on our website in real time ,and know their geographical location(this has helped the marketing department).I am able to know what part of the website a website visitor I am chatting with is at ,thus making it easy to better address their challenge. Liveengage is also very mobile friendly ,and this has made it easy for web visitors accessing our website to have a good experience chatting with our helpdesk team. > > **Nachteile**: Liveengage has been our trustworthy helpdesk solution for the last two year period. There is absolutely no complaint from my end. > > Liveengage has provided us with an effective medium to communicate with our clients. Thus we have greatly cut down on financial resource we spend maintaining telephone support, since most of our clients are very much comfortable contacting us via Liveenagege on our website. ----- ### "LivePerson - Living up Person's expectations" — 5.0/5 > **Leo** | *13. August 2024* | Telekommunikation | Empfehlungsbewertung: 2.0/10 > > **Vorteile**: Very clean interface, meaning is user friendly. We got used to it easily. > > **Nachteile**: Sometimes the app refreshes all of a sudden, meaning you lost the conversation with customers. > > Overall it is a great communication tool, it helps us a lot giving supports to our customers. We can see a lot of information that help us in that journey - and the fact that is not a hard program to use makes everything 100% better. As I said, it is not perfect and it needs some improvements, but it is simply awesome. ----- ### "Gets the job done, Room for improvement" — 3.0/5 > **Grace** | *20. August 2025* | Geschäftsbedarf & -einrichtung | Empfehlungsbewertung: 6.0/10 > > **Vorteile**: I like that live person is easy to communicate with clients. I also like that it works well with sales force to allow my conversations to automatically be stored. (although this feature only works 50% of the time, I have to manually save my conversations the other times) > > **Nachteile**: I really don't like that Live person requires me to change password at seemingly randomly times. I almost always have to get my IT team involved because i get caught in a loop of "you must change your password, you entered an invalid password" you can not use a password which has previously been used" > > Overall, Live person gets the job done, but there is lots of room for improvement. I am grateful for the opportunities live person offers, but I wish they were easier to complete. ----- ### "A better way to connect with web visitors." — 4.0/5 > **Basiirat** | *25. August 2018* | Unterhaltung | Empfehlungsbewertung: 9.0/10 > > **Vorteile**: LiveEngage is very user friendly and this is the first quality I look out for in any software solution. It enables customization including HTML integration which makes it easy for organizations to personalize the kind of content which comes along with having LiveEngage on their website. I like the real time monitoring feature which so makes it easy to know where every web visitor is at,on every given time.The customer support agents on LiveEngage is just an extra reason why I love this program , they are polite ,willing to help and are available at all times. > > **Nachteile**: It takes a while and some in-house training for new users to effectively maximize the benefits of LiveEngage. However ,this tedious learning curve has an huge return on investment for every organization using LiveEngage. > > LiveEngage serves as a connection between my organization and our customers. To my organization ,LiveEngage has gone beyond just being an help-desk solution , it has enabled us segment web visitors based on activities such as the part of our website they visit,how long they spend on a particular web page ,their past interaction with the help-desk team etc ----- ### "Great software but could use some upgrades" — 4.0/5 > **Verifizierter Rezensent** | *19. März 2019* | Computer-Software | Empfehlungsbewertung: 7.0/10 > > **Vorteile**: The ability to pull reports is great. You can set custom dates and filter by specific departments if this software is being used by multiple departments. This helps easily track metrics such as average interaction times, wait times, and any abandoned interactions. This software also makes addressing customer concerns quick and easy in real time. Customer account details display when the interaction is taken. > > **Nachteile**: The cons I saw with this software is the inability to prioritize chats or allow chats to be taken based on 'cherry-picking'. When you have paid support modals, the ability to be able to pull those interactions right away would be beneficial. You can only take interactions in the order that they are received in the queue. Support issues take a while to resolve. ----- Seite: 1 / 3\ Zurück: [Nächste Seite](https://www.capterra.at/software/133021/conversational-cloud?page=2) ## Links - [Auf Capterra anzeigen](https://www.capterra.at/software/133021/conversational-cloud) ## Diese Seite ist in den folgenden Sprachen verfügbar | Sprache | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Strukturierte Daten