---
description: Detaillierte Informationen über InvGate Service Management zu Benutzerfreundlichkeit, Funktionen, Kosten, Vor- und Nachteilen aus verifizierten Nutzer-Erfahrungen. Lies Ratings & Bewertungen und entdecke ähnliche Tools dank Capterra Austria.
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title: InvGate Service Management Kosten, Erfahrungen & Bewertungen - Capterra Österreich 2026
---

Breadcrumb: [Startseite](/) > [Help-Desk-Software](/directory/30008/help-desk/software) > [InvGate Service Management](/software/133392/service-desk)

# InvGate Service Management

Canonical: https://www.capterra.at/software/133392/service-desk

Seite: 1 / 6\
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> Erhalte eine zweckmäßige Supportlösung, die in Rekordzeit mit Low-Code-Anpassungen und ITSM-Best-Practice-Funktionen implementiert wird.
> 
> Bewertung: **4.6/5** von 108 Nutzern. Top bewertet für **Weiterempfehlungsquote**.

-----

## Übersicht

### Wer verwendet InvGate Service Management?

Mittlere bis große Organisationen. Private Unternehmen aller Branchen, Regierungsorganisationen, Nichtregierungsorganisationen und Bildungseinrichtungen verlassen sich auf InvGate Service Desk, um die ITSM-Anforderungen zu erfüllen.

## Kurzstatistiken und Ratings

| Metrik | Bewertung | Detail |
| **Gesamt** | **4.6/5** | 108 Nutzerbewertungen |
| Bedienkomfort | 4.7/5 | Auf Basis der Gesamtbewertungen |
| Kundenbetreuung | 4.6/5 | Auf Basis der Gesamtbewertungen |
| Preis-Leistungs-Verhältnis | 4.5/5 | Auf Basis der Gesamtbewertungen |
| Funktionen | 4.5/5 | Auf Basis der Gesamtbewertungen |
| Empfehlungsprozentsatz | 90% | (9/10 Weiterempfehlungsquote) |

## Über den Anbieter

- **Unternehmen**: InvGate
- **Region**: San Francisco, USA
- **Gegründet**: 2004

## Gewerblicher Kontext

- **Startpreis**: $ 17,00
- **Preismodell**:  (Gratis Testen)
- **Zielgruppe**: 11–50, 51–200, 201–500, 501–1 000, 1 001–5 000, 5 001–10 000, 10 000+
- **Bereitstellungen und Plattformen**: Cloud, SaaS, webbasiert, Mac (Desktop), Windows (Desktop), Linux (Desktop), Windows (On-Premise), Linux (On-Premise), Android (mobil), iPhone (mobil), iPad (mobil)
- **Unterstützte Sprachen**: Englisch, Portugiesisch, Spanisch
- **Verfügbare Länder**: Argentinien, Australien, Bolivien, Brasilien, Chile, China, Costa Rica, Deutschland, Dominikanische Republik, Ecuador, El Salvador, Guatemala, Honduras, Indien, Japan, Kanada, Kolumbien, Mexiko, Nicaragua, Panama und 9 weitere

## Funktionen

- Aktivitäts-Dashboard
- Alarmfunktion / Benachrichtigungen
- Alerts/Escalation
- Analyse Tools
- Anpassbare Vorlagen
- Aufgabenmanagement
- Automatisiertes Routing
- Berichterstattung / Analyse
- Berichterstattung und Statistik
- Call-Center-Management
- Configuration Management Database (CMDB)
- Dashboard Software
- Feedback-Management
- IT-Asset-Management
- IT-Betriebsmittelverwaltung
- IT-Reporting
- Konfigurationsmanagement
- Kundenbetreuung
- Kundenspezifisches Branding
- Makros/Antwortvorlagen
- Mehrsprachig
- Multi-Channel-Kommunikation
- Priorisierung
- Problem-Management
- Problem-Nachverfolgung
- Real-Time Notifications
- Release-Management
- Remote-Zugriff/-Kontrolle
- Self-Service Portal
- Service Level Agreement (SLA) Management
- Service-Katalog
- Störfallmanagement
- Supportticket-Management
- Third-Party Integrations
- Ticket-Management
- Umfragen & Feedback
- Verfolgen von Vermögensanlagen
- Verfolgung von Interaktionen
- Vertrags-/Lizenz-Management
- Veränderungsmanagement
- Werkzeuge zur Zusammenarbeit
- Wissensbasis-Management
- Wissensmanagement
- Workflow-Management

## Integrationen (28 insgesamt)

- Asana
- Azure DevOps
- BambooHR
- Confluence
- Deel
- Expensify
- Factorial
- FileWave
- Five9
- Gmail
- Google Calendar
- Greenhouse
- Invgate Asset Management
- Jira
- Lansweeper

... und 13 weitere Integrationen

## Optionen für Kundensupport

- E-Mail/Helpdesk
- FAQ/Forum
- Wissensdatenbank
- Telefon-Support
- 24/7 Live-Support
- Chat

## Category

- [Help-Desk-Software](https://www.capterra.at/directory/30008/help-desk/software)

## Ähnliche Kategorien

- [Help-Desk-Software](https://www.capterra.at/directory/30008/help-desk/software)
- [IT-Service-Software](https://www.capterra.at/directory/30672/it-service/software)
- [ITSM Tools](https://www.capterra.at/directory/30676/itsm/software)
- [Beschwerdemanagement Software](https://www.capterra.at/directory/30674/complaint-management/software)
- [Fernwartungssoftware](https://www.capterra.at/directory/30928/remote-support/software)

## Alternativen

1. [LiveAgent](https://www.capterra.at/software/102188/liveagent) — 4.7/5 (1755 reviews)
2. [Freshdesk](https://www.capterra.at/software/124981/freshdesk) — 4.5/5 (3410 reviews)
3. [Salesforce Sales Cloud](https://www.capterra.at/software/61368/salesforce) — 4.4/5 (18768 reviews)
4. [Zendesk Suite](https://www.capterra.at/software/164283/zendesk) — 4.4/5 (4076 reviews)
5. [LiveChat](https://www.capterra.at/software/62194/livechat) — 4.6/5 (1716 reviews)

## Nutzerbewertungen

### "Help Desk" — 4.0/5

> **Carlos José** | *21. Juli 2022* | Import und Export | Empfehlungsbewertung: 10.0/10
> 
> **Vorteile**: Easy use for the user.
Status of the tickets and who owns them works well.
Approvals and confirmations work very well.
The Report sistem of the tickets is very strong. 
The solution's time system provide many information
The way to comunicate with user and managers makes a good comunication systema and the record helps to avoid misunderstandings.
> 
> **Nachteile**: There are some status that we dont understand
The configuration of the help desk and all the managment of tickets can be better
Export information of tickets is very dificult
The time reports arent the best, we have all in minutes, not hours. 
So the SLA reports can be better
The dashboards are slow to configure, for example backlog tickets can´t be use with filters.
> 
> In general is the best Help Desk i ever see. We could give more potencial, but is only a matter of time.

-----

### "Irresistable Service Management Platform" — 5.0/5

> **Jessica** | *17. November 2024* | Grafikdesign | Empfehlungsbewertung: 9.0/10
> 
> **Vorteile**: InvGate Service Management delivers an effortless and credible services to clients and companies.
> 
> **Nachteile**: InvGate Service Management lacks proper AI integration
> 
> InvGate Service Management is the valuable service solution

-----

### "InvGate Service Desk helps me manage all my IT support requests in one place, making my job much easier\!" — 3.0/5

> **Adrian** | *16. September 2024* | Konsumgüter | Empfehlungsbewertung: 9.0/10
> 
> **Vorteile**: The software is user-friendly and has powerful ticketing and reporting features. It has definitely streamlined our IT support process.
> 
> **Nachteile**: The interface could be a bit more customizable, and I wish there were more integrations with third-party tools.

-----

### "Service Desk has made our support manageable" — 5.0/5

> **Verifizierter Rezensent** | *23. Oktober 2019* | Lagerung | Empfehlungsbewertung: 8.0/10
> 
> **Vorteile**: -Very good end-user experience
-Never miss a request
-Integration with JIRA
-Application integration (widgets)
> 
> **Nachteile**: -Setup is tedious 
-Getting the correct permissions for all agents/users is a frustrating experience
-Somewhat confined to canned reports with little customization
> 
> Despite it not being perfect, Service Desk has changed our support queue from being unmanageable to having everything tracked in one place, with time stamps and a request is never missed. Setup could be easier, but once complete, I would highly recommend this to a company looking to streamline their end-user support.

-----

### "Stunningly beautiful yet powerful\!" — 4.0/5

> **Windy** | *24. Juni 2020* | Computer-Software | Empfehlungsbewertung: 10.0/10
> 
> **Vorteile**: - Easy to setup and easy to understand on daily usage, the relations between grouping, help desk and catalog is superb.
- Query builder is the one I like most, consistency across the system, you learn once and you can use similar familiar query.
- Gamification is fun\!
> 
> **Nachteile**: Built-in integrations to other platform or service is somewhat rather limited. But workaround for webcall and inbound API is welcome.
> 
> We wanted a Service Desk solution that is easy to use and yet can accomodate complex workflow, InvGate Service Desk can answer all of these.
I have used ServiceNow \& Heat, those products are very verbose in terms of wording. InvGate SD is concise less word but more to usable actions.
I would recommend this highly to other people looking for ITSM solution.

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## Links

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