--- description: Detaillierte Informationen über Intercom zu Benutzerfreundlichkeit, Funktionen, Kosten, Vor- und Nachteilen aus verifizierten Nutzer-Erfahrungen. Lies Ratings & Bewertungen und entdecke ähnliche Tools dank Capterra Austria. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Intercom Kosten, Erfahrungen & Bewertungen - Capterra Österreich 2026 --- Breadcrumb: [Startseite](/) > [Kundenservice Software](/directory/22/customer-service/software) > [Intercom](/software/134347/intercom) # Intercom Canonical: https://www.capterra.at/software/134347/intercom Seite: 1 / 47\ Zurück: [Nächste Seite](https://www.capterra.at/software/134347/intercom?page=2) > Die weltweit erste Kundenmessaging-Plattform für das Unternehmenswachstum > > Bewertung: **4.5/5** von 1132 Nutzern. Top bewertet für **Weiterempfehlungsquote**. ----- ## Übersicht ### Wer verwendet Intercom? Intercom hat weltweit über 25.000 zahlende Kund\*innen, darunter große Unternehmen wie New Relic, Sothebys und Shopify sowie kleinere Unternehmen wie Airtable und Coda. ## Kurzstatistiken und Ratings | Metrik | Bewertung | Detail | | **Gesamt** | **4.5/5** | 1132 Nutzerbewertungen | | Bedienkomfort | 4.4/5 | Auf Basis der Gesamtbewertungen | | Kundenbetreuung | 4.3/5 | Auf Basis der Gesamtbewertungen | | Preis-Leistungs-Verhältnis | 4.0/5 | Auf Basis der Gesamtbewertungen | | Funktionen | 4.4/5 | Auf Basis der Gesamtbewertungen | | Empfehlungsprozentsatz | 80% | (8/10 Weiterempfehlungsquote) | ## Über den Anbieter - **Unternehmen**: Intercom - **Gegründet**: 2011 ## Gewerblicher Kontext - **Startpreis**: $ 39,00 - **Preismodell**: (Gratis Testen) - **Zielgruppe**: Selbstständig, 2–10, 11–50, 51–200, 201–500, 501–1 000, 1 001–5 000, 5 001–10 000, 10 000+ - **Bereitstellungen und Plattformen**: Cloud, SaaS, webbasiert, Android (mobil), iPhone (mobil), iPad (mobil) - **Unterstützte Sprachen**: Arabisch, Chinesisch, Chinesisch (traditionell), Deutsch, Dänisch, Englisch, Finnisch, Französisch, Hebräisch, Indonesisch, Italienisch, Japanisch, Koreanisch, Niederländisch, Norwegisch, Portugiesisch, Russisch, Schwedisch, Spanisch, Tschechisch, Türkisch, Ungarisch - **Verfügbare Länder**: Australien, Deutschland, Frankreich, Irland, Kanada, Neuseeland, Niederlande, Singapur, Sonderverwaltungsregion Hongkong, Taiwan, Vereinigte Staaten, Vereinigtes Königreich ## Funktionen - Abonnenten-Management - Aktivitäts-Dashboard - Anpassbare Formulare - Anpassbare Vorlagen - Automatische Antworten - Automatisiertes Routing - Befragungs-/Umfragemanagement - Benutzer-Management - CSAT-Umfragestruktur - Catalog Management - Chat / Messaging - E-Mail Marketing - E-Mail-Tracking - Echtzeit-Chat für Kunden - Ereignisgesteuerte Aktionen - Feedback-Management - Inbox-Management - KI/Maschinelles Lernen - Kampagnenanalysen - Kampagnenmanagement - Kampagnenplanung - Kontaktmanagement - Kontextabhängige Anleitung - Kundenerlebnis-Management - Kundenhistorie - Kundenmanagement - Kundensegmentierung - Lead-Qualifizierung - Live-Chat - Marketing-Automatisierung - Massen-SMS - Mobile Optimization - Mobiler Zugriff - Multichannel-Datenerfassung - NPS-Umfragestruktur - Nachrichten-Personalisierung - Nutzereinführung - Proaktiver Chat - Prozess-/Workflow-Automatisierung - Self-Service Portal - Spracherkennung - Störfallmanagement - Transkripte / Chatverlauf - Umfragen & Feedback - Verarbeitung natürlicher Sprache - Verfolgung von Interaktionen - Visuelle Analytik - Wissensbasis-Management - Wissensmanagement - Zwei-Wege-Messaging ... und 57 weitere Funktionen ## Integrationen (100 insgesamt) - 24sessions - Affogata - Aircall - Archbee - AskNicely - BHN Rewards - Belel - Bettermode - Calendly - Calixa - Campaign Monitor by Marigold - Canny - ChargeDesk - ClickUp - ConvertFlow ... und 85 weitere Integrationen ## Optionen für Kundensupport - E-Mail/Helpdesk - FAQ/Forum - Wissensdatenbank - Chat ## Category - [Kundenservice Software](https://www.capterra.at/directory/22/customer-service/software) ## Ähnliche Kategorien - [Kundenservice Software](https://www.capterra.at/directory/22/customer-service/software) - [Marketing Automation Tools](https://www.capterra.at/directory/6/marketing-automation/software) - [Live-Chat Software](https://www.capterra.at/directory/30797/live-chat/software) - [Service Desk Software](https://www.capterra.at/directory/31027/service-desk/software) - [Leadgenerierung Software](https://www.capterra.at/directory/30963/lead-generation/software) ## Alternativen 1. [Freshdesk](https://www.capterra.at/software/124981/freshdesk) — 4.5/5 (3410 reviews) 2. [Salesforce Sales Cloud](https://www.capterra.at/software/61368/salesforce) — 4.4/5 (18768 reviews) 3. [Zendesk Suite](https://www.capterra.at/software/164283/zendesk) — 4.4/5 (4076 reviews) 4. [LiveAgent](https://www.capterra.at/software/102188/liveagent) — 4.7/5 (1754 reviews) 5. [LiveChat](https://www.capterra.at/software/62194/livechat) — 4.6/5 (1716 reviews) ## Nutzerbewertungen ### "The best AI support assistant I ever used" — 5.0/5 > **K.M.** | *1. März 2026* | Unterhaltung | Empfehlungsbewertung: 9.0/10 > > **Vorteile**: I really like how Fin understands questions quickly and gives accurate helpful answers. It feels like having an assistant that’s always available > > **Nachteile**: Intercom Fin has difficulty handling very technical or uncommon questions. we still require a human to intervene ----- ### "Offers customers a great and efficient support experience while saving our internal team countless hours" — 5.0/5 > **Matt** | *26. Jänner 2026* | Computer-Software | Empfehlungsbewertung: 9.0/10 > > **Vorteile**: Intercom does many things extremely well, but if I had to zero in on the two big ones for me, they are Help Center and Fin AI assistant. Both of these tools help thousands of our customers everyday without the need of staffing hundreds of support reps. We do have an excellent team of reps, but Intercom's Help Center and Fin AI take care of the most common customer interactions, so our reps have the bandwidth to engage with more complex customer issues. > > **Nachteile**: I do wish Intercom's integration with Jira was a little more robust. It does send basic issue tracking data over, but some data points are missing, causing you to have to go hunt them down in Intercom instead of staying in Jira. I'm not sure if this limitation is on Intercom or on Jira though. > > My current company was already using Intercom when I arrived 4 years ago. They had recently switched from Zendesk, and everyone told me how much better it was. After 4 years, it's easy to see why. They continued to innovate with features like Fin AI. I haven't seen anything else on the market that would fit our needs better than what Intercom is doing. ----- ### "Decent product function, needs added features." — 3.0/5 > **Carrie** | *14. Jänner 2026* | Computer-Software | Empfehlungsbewertung: 2.0/10 > > **Vorteile**: Intercom was easy to navigate from the end user standpoint, and it was easy overall to monitor from the WFM RTA perspective. > > **Nachteile**: Intercom is limited in the Agent States. For instance, an agent was either in a chat or away. It was very difficult to calculate idle time without a status that is online - idle. This makes calculating utilization statistics difficult. > > Overall, my experience was okay. I can't say that it was terrible, or very good. The things that I needed from the WFM side to calculate efficiencies wasn't something they provided, but from my standpoint, they were responsive in many other ways. ----- ### "Intercom is the best AI-first support platform." — 5.0/5 > **Rael** | *12. August 2025* | Informationstechnologie & -dienste | Empfehlungsbewertung: 10.0/10 > > **Vorteile**: I like Fin because it's easy to implement and improve, and it continues to evolve. Intercom's analytics are also quite good, and their CX score rating is a game-changer. > > **Nachteile**: There's not a lot to dislike. I would love it if Intercom allowed replies to conversations to be scheduled. Our support team has established operating hours, and so if someone works outside of those hours, we don't want to give our customers the impression that we're available 24/7. > > We've been using Intercom for roughly 3 years now, and although it hasn't been the smoothest ride, we're able to get the value for money with it. It's the best AI-first support platform available, and it looks like it will continue to remain so as development keeps going. ----- ### "Powerful customer communication platform" — 4.0/5 > **Marc** | *25. August 2025* | Computer-Software | Empfehlungsbewertung: 8.0/10 > > **Vorteile**: Without a doubt, what I like the most about INtercom is their AI agent called Fin. Fin can handle complex customer queries using natural language, significantly reducing the workload on support teams. > > **Nachteile**: Intercom is expensive, especially for startups and small businesses. Their AI agent, Fin, charges about $0.99 per resolution, which adds up quickly at scale. > > Intercom is a powerful customer communication platform with industry-leading automation and AI capabilities. ----- Seite: 1 / 47\ Zurück: [Nächste Seite](https://www.capterra.at/software/134347/intercom?page=2) ## Links - [Auf Capterra anzeigen](https://www.capterra.at/software/134347/intercom) ## Diese Seite ist in den folgenden Sprachen verfügbar | Sprache | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | ko | | | nl | | | nl-BE | | | pt | | | pt-PT | | | sv | | ----- ## Strukturierte Daten