---
description: Detaillierte Informationen über JIRA Service Management zu Benutzerfreundlichkeit, Funktionen, Kosten, Vor- und Nachteilen aus verifizierten Nutzer-Erfahrungen. Lies Ratings & Bewertungen und entdecke ähnliche Tools dank Capterra Austria.
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title: JIRA Service Management Kosten, Erfahrungen & Bewertungen - Capterra Österreich 2026
---

Breadcrumb: [Startseite](/) > [IT-Service-Software](/directory/30672/it-service/software) > [JIRA Service Management](/software/138769/jira-service-management)

# JIRA Service Management

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> JIRA Service Desk ist eine neue Service-Management-Software, die IT- und Business-Teams tatsächlich gerne benutzen.
> 
> Bewertung: **4.5/5** von 770 Nutzern. Top bewertet für **Weiterempfehlungsquote**.

-----

## Übersicht

### Wer verwendet JIRA Service Management?

Teams mit hoher Geschwindigkeit, die ihre Abläufe modernisieren möchten, indem sie Entwicklung und IT verbinden, außergewöhnliche Serviceerlebnisse bieten und schnell auf Veränderungen reagieren.

## Kurzstatistiken und Ratings

| Metrik | Bewertung | Detail |
| **Gesamt** | **4.5/5** | 770 Nutzerbewertungen |
| Bedienkomfort | 4.2/5 | Auf Basis der Gesamtbewertungen |
| Kundenbetreuung | 4.3/5 | Auf Basis der Gesamtbewertungen |
| Preis-Leistungs-Verhältnis | 4.3/5 | Auf Basis der Gesamtbewertungen |
| Funktionen | 4.5/5 | Auf Basis der Gesamtbewertungen |
| Empfehlungsprozentsatz | 80% | (8/10 Weiterempfehlungsquote) |

## Über den Anbieter

- **Unternehmen**: Atlassian
- **Region**: San Francisco, USA
- **Gegründet**: 2013

## Gewerblicher Kontext

- **Startpreis**: $ 20,00
- **Preismodell**:  (Kostenlose Version verfügbar) (Gratis Testen)
- **Zielgruppe**: Selbstständig, 2–10, 11–50, 51–200, 201–500, 501–1 000, 1 001–5 000, 5 001–10 000, 10 000+
- **Bereitstellungen und Plattformen**: Cloud, SaaS, webbasiert, Mac (Desktop), Windows (Desktop), Windows (On-Premise), Linux (On-Premise), Android (mobil), iPhone (mobil), iPad (mobil)
- **Unterstützte Sprachen**: Chinesisch, Chinesisch (traditionell), Deutsch, Dänisch, Englisch, Französisch, Italienisch, Japanisch, Koreanisch, Norwegisch, Polnisch, Portugiesisch, Russisch, Schwedisch, Spanisch, Tschechisch, Ungarisch
- **Verfügbare Länder**: Albanien, Angola, Armenien, Aserbaidschan, Australien, Belarus, Belgien, Brasilien, Bulgarien, China, Deutschland, Dänemark, Estland, Finnland, Frankreich, Georgien, Griechenland, Indien, Irland, Island und 33 weitere

## Funktionen

- Alarmfunktion / Benachrichtigungen
- Alerts/Escalation
- Asset Lifecycle Management
- Audit Trail
- Aufgabenmanagement
- Aufgabenmanagement
- Automatisiertes Routing
- Berichterstattung und Statistik
- Bildschirm teilen
- CRM-Systeme
- Content-Management
- Echtzeit-Chat
- Genehmigungs-Workflow
- IT-Asset-Management
- IT-Reporting
- Instandhaltungsmanagement
- Inventarverwaltung
- Kapazitätsmanagement
- Konfigurationsmanagement
- Kontrolle des Genehmigungsprozesses
- Korrektur-Management
- Kundenbetreuung
- Leistungskennzahlen
- Mobiler Zugriff
- Multi-Channel-Kommunikation
- Problem-Nachverfolgung
- Problemmanagement
- Projekt-Nachverfolgung
- Projektmanagement
- Real-Time Monitoring
- Release-Management
- Remote-Monitoring und -Management
- Self-Service Portal
- Service Level Agreement (SLA) Management
- Statusverfolgung
- Störfallmanagement
- Terminplanung
- Textbearbeitung
- Ticket-Management
- Umfragen & Feedback
- Verfolgen von Vermögensanlagen
- Veränderungsmanagement
- Volltextsuche
- Warteschlangenmanagement
- Werkzeuge zur Zusammenarbeit
- Wirtschaftsprüfung-Management
- Wissensbasis-Management
- Wissensmanagement
- Workflow-Management
- Zugriffskontrollen / Berechtigungen

... und 32 weitere Funktionen

## Integrationen (98 insgesamt)

- 8x8 Contact Center
- Admin Tools for Jira
- Agile Poker for Jira
- Apwide Golive
- Asana
- Asset Management for Jira
- Asset Tracker for Jira
- Atlas CRM
- Azuqua
- Balsamiq
- BigGantt
- BigPicture
- BigQuery Connector for Jira
- Bitbucket
- Boomerang: Reminders for Jira Issues

... und 83 weitere Integrationen

## Optionen für Kundensupport

- E-Mail/Helpdesk
- FAQ/Forum
- Wissensdatenbank
- Telefon-Support
- Chat

## Category

- [IT-Service-Software](https://www.capterra.at/directory/30672/it-service/software)

## Ähnliche Kategorien

- [IT-Service-Software](https://www.capterra.at/directory/30672/it-service/software)
- [IT-Management-Software](https://www.capterra.at/directory/10001/it-management/software)
- [Help-Desk-Software](https://www.capterra.at/directory/30008/help-desk/software)
- [IT Asset Management Software](https://www.capterra.at/directory/30077/it-asset-management/software)
- [Issue Tracking Software](https://www.capterra.at/directory/30675/issue-tracking/software)

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## Nutzerbewertungen

### "A Great Tool in the Atlassian Universe" — 4.0/5

> **Eric** | *27. Jänner 2026* | Software für die Automobilindustrie | Empfehlungsbewertung: 9.0/10
> 
> **Vorteile**: As a Atlassian shop, it was easy to integrate, provision and manage JIRA Service Management within the Atlassian platform.
> 
> **Nachteile**: User management is tricky. I found that users were automatically assigned as users to JIRA Service Management.  I didn't realize what was happening until I received the invoice for additional users.
> 
> JIRA Service Management is a pretty simple tool to configure and use.  It is user friendly and its integration with Confluence make it a powerful tool.  Being able to tie KBs to the customer interface is extremely helpful.

-----

### "Highly customisable solution supporting omnichannel environments" — 5.0/5

> **Raul** | *2. November 2025* | Non-Profit-Organisation Management | Empfehlungsbewertung: 10.0/10
> 
> **Vorteile**: Jira Service Management and the Atlassian suite of cloud products provide great value for money for an ecosystem of tools which is rich in features and provide many capabilities such as, ITSM in Jira Service Manage, asset management, project management, agile and scrum features within Jira Software.
> 
> **Nachteile**: As the tool is so highly customisable, it can take some time to configure as you require it. On the plus side, there are many third-party partners and consultancy services that can configure the platform to work exactly how you require it to work.
> 
> I have deployed Jira service management at a couple of organisations I have worked at. It has a wide range of API integrations, and has excellent tools such as Confluence, Jira Software and Kanban boards that make the whole Atlassian ecosystem such an excellent platform for IT departments and businesses to use.

-----

### "Efficient and Reliable Tool for Project and Service Management" — 4.0/5

> **Verifizierter Rezensent** | *15. Mai 2026* | Medizinische Praxis | Empfehlungsbewertung: 7.0/10
> 
> **Vorteile**: One of the best things about Jira Service Management is how organized and customizable it is. The platform makes it easier to manage tickets, track issues, and keep communication clear between teams. I also like the automation features because they save time and reduce repetitive tasks. The integration with other Atlassian products works very smoothly, especially for Agile and Scrum workflows.
> 
> **Nachteile**: The system can feel overwhelming for new users because there are so many features and configuration options. Some parts of the interface are not very intuitive at first, and setup can take time without proper training. Pricing can also become expensive for larger teams that need advanced features
> 
> overall experience with Jira Service Management has been positive. It is a reliable platform for managing projects, service requests, and team collaboration. The reporting tools and dashboards provide good visibility into workloads and project progress. I especially appreciate how it supports Agile and Scrum practices by helping teams stay organized and meet deadlines more efficiently. While there is a learning curve, the features and flexibility make it a valuable tool for project and service management.

-----

### "Complex and Heavy ITSM Tool with a Steep Learning Curve" — 3.0/5

> **Verifizierter Rezensent** | *1. Mai 2026* | Computer-Software | Empfehlungsbewertung: 3.0/10
> 
> **Vorteile**: Functional for basic ticketing and workflow tracking, but the experience feels heavy and unintuitive at times. Setup and navigation can require more effort than expected, especially for non-technical users.
> 
> **Nachteile**: The interface feels complex and not very intuitive, which can slow down day-to-day use. Configuration and setup also take more time than expected, especially for teams without dedicated admins.

-----

### "Powerful but Complex ITSM Solution for Growing Teams" — 4.0/5

> **Benjamin** | *1. Mai 2026* | Telekommunikation | Empfehlungsbewertung: 6.0/10
> 
> **Vorteile**: The flexibility and customization options are standout features. It integrates seamlessly with other tools in the Atlassian ecosystem and allows teams to build highly tailored workflows and automations.
> 
> **Nachteile**: The initial setup and configuration can be complex and time-consuming. Pricing can also become expensive as your team grows or requires advanced features.
> 
> Overall, Jira Service Management is a robust and scalable ITSM solution that works particularly well for teams already familiar with Jira. While it may require time to fully set up and optimize, it delivers strong long-term value through its flexibility, automation, and integration capabilities.

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## Links

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