--- description: Detaillierte Informationen über contactSPACE zu Benutzerfreundlichkeit, Funktionen, Kosten, Vor- und Nachteilen aus verifizierten Nutzer-Erfahrungen. Lies Ratings & Bewertungen und entdecke ähnliche Tools dank Capterra Austria. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: contactSPACE Kosten, Erfahrungen & Bewertungen - Capterra Österreich 2026 --- Breadcrumb: [Startseite](/) > [Call-Center Software](/directory/30007/call-center/software) > [contactSPACE](/software/141507/contactspace) # contactSPACE Canonical: https://www.capterra.at/software/141507/contactspace Seite: 1 / 2\ Zurück: [Nächste Seite](https://www.capterra.at/software/141507/contactspace?page=2) > ContactSPACE bietet Cloud Contact Center-Technologie, mit der Kundengespräche verbessert und Produktivität und Transparenz erhöht werden können. > > Bewertung: **4.8/5** von 11 Nutzern. Top bewertet für **Weiterempfehlungsquote**. ----- ## Übersicht ### Wer verwendet contactSPACE? Unternehmen, die ihren Kundendienst/Support/Innenverkauf mit einer Leichtigkeit betreiben möchten, wie es bisher großen Unternehmen mit hohen Kosten und umfangreicher IT-Infrastruktur vorbehalten war. ## Kurzstatistiken und Ratings | Metrik | Bewertung | Detail | | **Gesamt** | **4.8/5** | 11 Nutzerbewertungen | | Bedienkomfort | 4.7/5 | Auf Basis der Gesamtbewertungen | | Kundenbetreuung | 4.5/5 | Auf Basis der Gesamtbewertungen | | Preis-Leistungs-Verhältnis | 4.3/5 | Auf Basis der Gesamtbewertungen | | Funktionen | 4.4/5 | Auf Basis der Gesamtbewertungen | | Empfehlungsprozentsatz | 80% | (8/10 Weiterempfehlungsquote) | ## Über den Anbieter - **Unternehmen**: contactSPACE - **Region**: North Sydney, Australien - **Gegründet**: 2014 ## Gewerblicher Kontext - **Startpreis**: $ 150,00 - **Zielgruppe**: 51–200, 201–500, 501–1 000, 1 001–5 000, 5 001–10 000, 10 000+ - **Bereitstellungen und Plattformen**: Cloud, SaaS, webbasiert - **Unterstützte Sprachen**: Englisch - **Verfügbare Länder**: Australien, Deutschland, Frankreich, Indonesien, Irland, Israel, Italien, Kanada, Malaysia, Neuseeland, Philippinen, Singapur, Sonderverwaltungsregion Hongkong, Südafrika, Vereinigte Staaten, Vereinigtes Königreich ## Funktionen - Agenten-Schnittstelle - Anrufaufzeichnung - Anrufer-ID - Anrufprotokoll - Anruftext-Aufzeichnung - Anrufüberwachung - Automatische Anrufverteilung - Automatisches Telefonwahlgerät - Automatisiertes Routing - Befragungs-/Umfragemanagement - Berichterstattung / Analyse - Berichterstattung über Anrufe - CRM-Systeme - Call-Center-Management - Chatbot-Software - Computer Telephony Integration - Dashboard Software - E-Mail-Management - IVR - Inbound Callcenter - Kampagnenmanagement - Kontaktmanagement - Leadmanagement - Leistungsmanagement - Listen-Management - Management der Anruflisten - Mehrfache Skripts - Multi-Channel-Kommunikation - Outbound-Callcenter - Personalmanagement - Power Dialer - Prädiktive Wähler - Qualitätsmanagement - Rückruf-Terminplanung - Stimmenanpassung - Telefon-Tasteneingabe - Text in Sprache (verwandeln) - Umleitung der Anrufe - Verfolgung von Interaktionen - Voice-Mail - Warteschlangenmanagement - Weiterleitung von Anrufen (Call Routing) ## Integrationen (15 insgesamt) - Amazon Connect - Blackbaud CRM - Blackbaud Financial Edge NXT - Campaign Monitor by Marigold - HubSpot CRM - Keap - NetSuite - Salesforce Platform - Salesforce Sales Cloud - SugarCRM - Twilio - Twilio Flex - Zendesk Suite - Zoho CRM - Zoom Contact Center ## Optionen für Kundensupport - E-Mail/Helpdesk - Wissensdatenbank - Telefon-Support - 24/7 Live-Support - Chat ## Category - [Call-Center Software](https://www.capterra.at/directory/30007/call-center/software) ## Ähnliche Kategorien - [Call-Center Software](https://www.capterra.at/directory/30007/call-center/software) - [Prädiktive Wähler](https://www.capterra.at/directory/30597/predictive-dialer/software) - [Inside-Sales-Software](https://www.capterra.at/directory/30680/inside-sales/software) - [Telemarketing Software](https://www.capterra.at/directory/31034/telemarketing/software) - [IVR Software (Interactive Voice Response)](https://www.capterra.at/directory/30231/ivr/software) ## Alternativen 1. [Bitrix24](https://www.capterra.at/software/113540/bitrix24) — 4.2/5 (987 reviews) 2. [DialedIn CCaaS](https://www.capterra.at/software/29589/callcenternow) — 4.8/5 (315 reviews) 3. [Five9](https://www.capterra.at/software/132405/five9) — 4.2/5 (481 reviews) 4. [Ricochet360](https://www.capterra.at/software/141932/ricochet) — 4.8/5 (82 reviews) 5. [PhoneBurner](https://www.capterra.at/software/134672/phoneburner) — 4.8/5 (176 reviews) ## Nutzerbewertungen ### "Easy to use CCaaS solution" — 5.0/5 > **Paul** | *1. Dezember 2019* | Umweltdienstleistungen | Empfehlungsbewertung: 10.0/10 > > **Vorteile**: Ease of use and ability adapt to a consistently changing business environment > > **Nachteile**: Could improve the dashboard refresh rate > > Good experience thus far and would recommend ContactSPACE ----- ### "contactSPACE Review" — 4.0/5 > **Michael** | *25. November 2019* | Fundraising | Empfehlungsbewertung: 8.0/10 > > **Vorteile**: Contact Space is very easy to use and understand. It has significantly cut our caller training costs and is easily managed on a daily basis by a number of departments those being the callers, Contact Centre management, Data and Digital teams. The Conversion report built specifically for fundraising is brilliant giving you the ability to track the teams progress 'live'and analyse performance and implement measures for quick performance gains. Visually I think its the best system out there and because every part of the system is so intuitive it allows you to be very creative in your set up. > > **Nachteile**: There's nothing that sticks out about the software its self that I would say 'I don't like that". > > Having been with Contact Space for 2 years now I have seen them grow and develop as a company. They have definitely focused more in the last 12 months on providing better service level delivery and resourcing their team with more investment in the areas of specific or tailored development. ----- ### "Good System, Unethical Business Operation" — 5.0/5 > **Chris** | *25. August 2021* | Buchhaltung | Empfehlungsbewertung: 0.0/10 > > **Vorteile**: System was overall great in terms of functionality. > > **Nachteile**: Customer Service was unethical and was not applied as per contractual terms. > > The system ContactSpace was provided was great and suited our requirements without fault. However, the application of commercial terms by ContactSpace was highly unethical. When advised we were considering two options for our calling platform, ContactSpace were reasonable in their offer of a 3-month opt-out period under the 12-month contract option. After 3 months of use, which I cannot fault, we advised that the opt-out would be triggered, due to our previous platforms flexibility to increase/decrease the number of callers as required, which ContactSpace did not provide. After being advised of our intention to either reduce the allocated number of user licenses or opt-out the following month (June), ContactSpace failed to accept our position and instead hounded with numerous up-sale calls. Despite contractual terms dictating that monthly use it to be paid in advance and our offer to settle invoices up to the final month of use, June, ContactSpace has sought to hold our organisation accountable for payment many months after use has been terminated. Best to consider the above for small businesses prior to selecting ContactSpace as a service provider. ----- ### "WWF-Australia" — 5.0/5 > **James** | *29. März 2020* | Fundraising | Empfehlungsbewertung: 10.0/10 > > **Vorteile**: The ease of use for my team is invaluable, as well as the customisation. Moving forward we're looking forward to developing the integration across other systems. > > **Nachteile**: It can be very time consuming setting up the call flows, especially for a small team like ours, where other tasks demand attention so 100% of time can't be dedicated to CS. > > Excellent experience thus far, especially in regards customer service from \[SENSITIVE CONTENT HIDDEN\] and technical support team. ----- ### "Fantastic Outbound Solution" — 5.0/5 > **Chris** | *27. November 2019* | Fundraising | Empfehlungsbewertung: 10.0/10 > > **Vorteile**: Ease of use, ability to handle many initiatives simultaneously, great oversight of agents activity and output, nicely customisable. > > **Nachteile**: Report and dashboard customisation limited. > > Successfully managing multiple campaigns simultaneously and have seen an increase in contact rate and productivity. Team willing to explore new ideas and help with fill the gaps in our teams knowledge. Great partnership. ----- Seite: 1 / 2\ Zurück: [Nächste Seite](https://www.capterra.at/software/141507/contactspace?page=2) ## Links - [Auf Capterra anzeigen](https://www.capterra.at/software/141507/contactspace) ## Diese Seite ist in den folgenden Sprachen verfügbar | Sprache | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Strukturierte Daten