--- description: Detaillierte Informationen über Channels zu Benutzerfreundlichkeit, Funktionen, Kosten, Vor- und Nachteilen aus verifizierten Nutzer-Erfahrungen. Lies Ratings & Bewertungen und entdecke ähnliche Tools dank Capterra Austria. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Channels Kosten, Erfahrungen & Bewertungen - Capterra Österreich 2026 --- Breadcrumb: [Startseite](/) > [Telefonanlage Software](/directory/31101/business-phone-systems/software) > [Channels](/software/141537/crazy-call) # Channels Canonical: https://www.capterra.at/software/141537/crazy-call Seite: 1 / 3\ Zurück: [Nächste Seite](https://www.capterra.at/software/141537/crazy-call?page=2) > Anrufanwendung für Kundenserviceteams, Callcenter und Vertriebsprofis > > Bewertung: **4.8/5** von 36 Nutzern. Top bewertet für **Weiterempfehlungsquote**. ----- ## Übersicht ### Wer verwendet Channels? Call-Center, Marktforschungsagenturen und Vertriebsabteilungen müssen die Leistung ihrer Outbound-Kampagnen steigern. ## Kurzstatistiken und Ratings | Metrik | Bewertung | Detail | | **Gesamt** | **4.8/5** | 36 Nutzerbewertungen | | Bedienkomfort | 4.7/5 | Auf Basis der Gesamtbewertungen | | Kundenbetreuung | 5.0/5 | Auf Basis der Gesamtbewertungen | | Preis-Leistungs-Verhältnis | 4.9/5 | Auf Basis der Gesamtbewertungen | | Funktionen | 4.7/5 | Auf Basis der Gesamtbewertungen | | Empfehlungsprozentsatz | 90% | (9/10 Weiterempfehlungsquote) | ## Über den Anbieter - **Unternehmen**: CrazyCall - **Gegründet**: 2014 ## Gewerblicher Kontext - **Preismodell**: (Gratis Testen) - **Zielgruppe**: 2–10, 11–50, 51–200, 201–500, 501–1 000, 1 001–5 000, 5 001–10 000, 10 000+ - **Bereitstellungen und Plattformen**: Cloud, SaaS, webbasiert, Android (mobil), iPhone (mobil) - **Unterstützte Sprachen**: Englisch, Spanisch - **Verfügbare Länder**: Argentinien, Australien, Belgien, Bolivien, Bosnien und Herzegowina, Brasilien, Bulgarien, Chile, China, Deutschland, Dominikanische Republik, Dänemark, Ecuador, Estland, Finnland, Frankreich, Indien, Italien, Japan, Kanada und 21 weitere ## Funktionen - Aktivitäts-Dashboard - Aktivitäts-Verfolgung - Alarmfunktion / Benachrichtigungen - Anpassbare Berichte - Anrufaufzeichnung - Anrufprotokoll - Anruftext-Aufzeichnung - Anrufverfolgung - Anrufverteilung - Anrufüberwachung - Automatische Anrufverteilung - Berichterstattung / Analyse - Berichterstattung über Anrufe - CRM-Systeme - Call-Center-Management - Computer Telephony Integration - Einstellungen (Personalbeschaffung) - IVR - Kampagnenmanagement - Konferenzschaltungen - Kontaktmanagement - Kontoverwaltung - Kundenbindung - Live-Chat - Management der Anruflisten - Mehrfache Skripts - Nutzungsverfolgung/-analyse - PBX - Rollen-basierte Genehmigung - Rückruf-Terminplanung - SIP-Trunking - Softphone Software - Syndikat-Gruppen - Telefon-Tasteneingabe - Third-Party Integrations - Umleitung der Anrufe - Videokonferenzen - VoIP (IP-Telefonie) - Voice-Mail - Warteschlangenmanagement - Weiterleitung von Anrufen (Call Routing) - Werkzeuge zur Zusammenarbeit - Zugriffskontrollen / Berechtigungen ## Integrationen (7 insgesamt) - Adobe Commerce - HubSpot CRM - Make - Pipedrive - Shopify - Zapier - Zendesk Suite ## Optionen für Kundensupport - E-Mail/Helpdesk - FAQ/Forum - Wissensdatenbank - Telefon-Support - 24/7 Live-Support - Chat ## Category - [Telefonanlage Software](https://www.capterra.at/directory/31101/business-phone-systems/software) ## Ähnliche Kategorien - [Telefonanlage Software](https://www.capterra.at/directory/31101/business-phone-systems/software) - [Telefon Software](https://www.capterra.at/directory/30084/telephony/software) - [IVR Software (Interactive Voice Response)](https://www.capterra.at/directory/30231/ivr/software) - [Customer Success Tools](https://www.capterra.at/directory/30961/customer-success/software) - [Home Office Software](https://www.capterra.at/directory/31855/remote-work/software) ## Alternativen 1. [LiveAgent](https://www.capterra.at/software/102188/liveagent) — 4.7/5 (1758 reviews) 2. [Bitrix24](https://www.capterra.at/software/113540/bitrix24) — 4.2/5 (987 reviews) 3. [Zendesk Suite](https://www.capterra.at/software/164283/zendesk) — 4.4/5 (4076 reviews) 4. [InfoFlo](https://www.capterra.at/software/96628/infoflo) — 4.5/5 (97 reviews) 5. [Five9](https://www.capterra.at/software/132405/five9) — 4.2/5 (481 reviews) ## Nutzerbewertungen ### "Exceptional Customer Service, Very Efficient Tool for Outbound Projects. Needs inbound to become absolutely top-notch" — 5.0/5 > **Konstantinos** | *17. Jänner 2017* | Buchhaltung | Empfehlungsbewertung: 8.0/10 > > **Vorteile**: Easy to administer at all levels, general settings, users and campaigns Flexible scripting tool Very good sound quality Exceptional customer service Team very responsive to customer requests Integrated email functionality > > **Nachteile**: Inbound functionality not yet developed No custom report building capabilities SMS/social media not integrated > > We are using CrazyCall for more than a year now for our call center focusing on outbound campaigns (telesales \& surveys). The experience was very positive from the pre-sales part, and it got even better after we got on board. Any issue or question is addressed in a very easy and efficient manner by the support team. The platform is easy to administer, the sound quality is very good and the features and functionalities, although a work in progress, are getting richer by the month. On top of that, the support team has proven it is striving to accommodate off-the-shelf feature-related requests. If you are focused on outbound and are looking for a cloud-based, sound solution, I would definitely consider CrazyCall. Keep up the good work guys ----- ### "Best inteligent for yours call center" — 5.0/5 > **Kacper** | *8. Jänner 2016* | Informationstechnologie & -dienste > > **Vorteile**: Complete solution that could rise your sales team performance Still growing and adding great functions Best customer service ever > > I had pleasure to work with Crazy Call for over one year. Application is fast growing giving the users all functions that they need and are wondering about. Every part of application looks like it's designed with cautious about functionality so every function you'll find will help you to make cold-calling, monitor it, couch your team and measure their performance. CrazyCall API helped me in syncing gathered information to my CRM systems and automatically transfer there info about every won deal. CrazyCall support is taking very good care about customers so every ticket is fixed in blazing time with highest customer service rate. I would never change this soft for any else. ----- ### "Well Price but a Little Clunky to Use" — 4.0/5 > **Holly** | *16. Oktober 2019* | Informationstechnologie & -dienste | Empfehlungsbewertung: 5.0/10 > > **Vorteile**: It is an affordable option, some of the functionality is more advanced than other competing platforms. Customer support was fast. > > **Nachteile**: The autodialer. Had to move away from the software as there was no option to enter in a phone number manually as well to call. Autodialer has it's time and place but so does the option to make a phone call and manually enter the number. Could do not this with this software so moved away from it. > > CrazyCall does have good customer support and you can always reach someone when you need assistance. We were looking to use the software to do follow up calls and the ability to add in scripts for callers is a nice feature although ultimately not something we used. I think it would also be a great feature to be able to manually dial in numbers too, cover off all bases. The ability to integrate with other software is also a plus. ----- ### "Great tool for sales teams" — 5.0/5 > **Iliana** | *26. September 2018* | Marketing & Werbung | Empfehlungsbewertung: 10.0/10 > > **Vorteile**: Crazy Call provides a great solution for teams looking for an advanced dialer software to generate leads. We use their robo dialer, and our sales teams generate a lot of appointments for sales. > > **Nachteile**: We had to go through their initial launch phase, - they improved their tool and service very quickly > > We are able to keep a full pipeline thanks to them. ----- ### "A program that teaches you to have a better business" — 5.0/5 > **Pablo** | *19. April 2018* > > **Vorteile**: In my search on the internet to provide a better service to my clients I got this call recorder, very useful to record the calls of my clients and learn from the opinion of them. Claims, suggestions, appreciations are necessary to build a solid business and this tool allows me to listen to calls again to establish better sales strategies and improve my products > > **Nachteile**: Sometimes the download of information from the cloud is slow, however it is not a big obstacle to exploit the capabilities of this service ----- Seite: 1 / 3\ Zurück: [Nächste Seite](https://www.capterra.at/software/141537/crazy-call?page=2) ## Links - [Auf Capterra anzeigen](https://www.capterra.at/software/141537/crazy-call) ## Diese Seite ist in den folgenden Sprachen verfügbar | Sprache | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | nl | | | nl-BE | | | pt | | | pt-PT | | | sv | | | tr | | ----- ## Strukturierte Daten