--- description: Detaillierte Informationen über Hiver zu Benutzerfreundlichkeit, Funktionen, Kosten, Vor- und Nachteilen aus verifizierten Nutzer-Erfahrungen. Lies Ratings & Bewertungen und entdecke ähnliche Tools dank Capterra Austria. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Hiver Kosten, Erfahrungen & Bewertungen - Capterra Österreich 2026 --- Breadcrumb: [Startseite](/) > [Beschwerdemanagement Software](/directory/30674/complaint-management/software) > [Hiver](/software/142975/hiver) # Hiver Canonical: https://www.capterra.at/software/142975/hiver Seite: 1 / 7\ Zurück: [Nächste Seite](https://www.capterra.at/software/142975/hiver?page=2) > Hiver hilft dir bei der Verwaltung von Kundenbetreuung und Vertrieb direkt von Gmail aus. So können Teams mühelos über gemeinsam genutzte Posteingänge zusammenarbeiten. > > Bewertung: **4.7/5** von 146 Nutzern. Top bewertet für **Weiterempfehlungsquote**. ----- ## Übersicht ### Wer verwendet Hiver? Jeder, der Gmail/G Suite für die Arbeit verwendet. ## Kurzstatistiken und Ratings | Metrik | Bewertung | Detail | | **Gesamt** | **4.7/5** | 146 Nutzerbewertungen | | Bedienkomfort | 4.7/5 | Auf Basis der Gesamtbewertungen | | Kundenbetreuung | 4.6/5 | Auf Basis der Gesamtbewertungen | | Preis-Leistungs-Verhältnis | 4.5/5 | Auf Basis der Gesamtbewertungen | | Funktionen | 4.6/5 | Auf Basis der Gesamtbewertungen | | Empfehlungsprozentsatz | 90% | (9/10 Weiterempfehlungsquote) | ## Über den Anbieter - **Unternehmen**: Hiver - **Gegründet**: 2011 ## Gewerblicher Kontext - **Startpreis**: $ 55,00 - **Preismodell**: (Kostenlose Version verfügbar) (Gratis Testen) - **Zielgruppe**: Selbstständig, 2–10, 11–50, 51–200, 201–500, 501–1 000, 1 001–5 000, 5 001–10 000, 10 000+ - **Bereitstellungen und Plattformen**: Cloud, SaaS, webbasiert, Android (mobil), iPhone (mobil) - **Unterstützte Sprachen**: Englisch - **Verfügbare Länder**: Afghanistan, Albanien, Algerien, Amerikanisch-Samoa, Amerikanische Jungferninseln, Andorra, Angola, Anguilla, Antigua und Barbuda, Argentinien, Armenien, Aruba, Aserbaidschan, Australien, Bahamas, Bahrain, Bangladesch, Barbados, Belarus, Belgien und 208 weitere ## Funktionen - Alarmfunktion / Benachrichtigungen - Alerts/Escalation - Analyse Tools - Anpassbare Vorlagen - Aufgabenmanagement - Aufgabenmanagement - Automatisiertes Routing - Automatisierung von Geschäftsprozessen - Autoresponders - Befragungs-/Umfragemanagement - Chat / Messaging - Chatbot-Software - E-Mail-Management - Echtzeit-Chat - Echtzeit-Chat für Kunden - Feedback-Management - IT-Asset-Management - Inbox-Management - Kollaboration mehrerer Nutzer - Kommentare / Notizen - Kommunikationsmanagement - Kundenbetreuung - Kundenhistorie - Kundenportal - Live-Chat - Makros/Antwortvorlagen - Mitarbeiterverzeichnis - Mobiler Zugriff - Multi-Channel-Kommunikation - Multichannel-Datenerfassung - Problem-Nachverfolgung - Prozess-/Workflow-Automatisierung - Real-Time Monitoring - Rollen-basierte Genehmigung - Self-Service Portal - Service Level Agreement (SLA) Management - Störfallmanagement - Ticket-Management - Transkripte / Chatverlauf - Umfragen & Feedback - Unterschriften-Management - Verfolgung von Interaktionen - Veränderungsmanagement - Volltextsuche - Vorlagen-Management - Warteschlangenmanagement - Werkzeuge zur Zusammenarbeit - Wissensbasis-Management - Workflow-Konfiguration - Workflow-Management ... und 14 weitere Funktionen ## Integrationen (8 insgesamt) - Aircall - Asana - Jira - Okta - QuickBooks Online - Slack - WhatsApp - Zapier ## Optionen für Kundensupport - E-Mail/Helpdesk - FAQ/Forum - Wissensdatenbank - Telefon-Support - 24/7 Live-Support - Chat ## Category - [Beschwerdemanagement Software](https://www.capterra.at/directory/30674/complaint-management/software) ## Ähnliche Kategorien - [Beschwerdemanagement Software](https://www.capterra.at/directory/30674/complaint-management/software) - [E-Mail-Programme](https://www.capterra.at/directory/30553/email-management/software) - [Help-Desk-Software](https://www.capterra.at/directory/30008/help-desk/software) - [Collaboration Tools](https://www.capterra.at/directory/15/collaboration/software) - [Team-Kommunikation Software](https://www.capterra.at/directory/31033/team-communication/software) ## Alternativen 1. [Google Workspace](https://www.capterra.at/software/168389/google-workspace) — 4.7/5 (17485 reviews) 2. [LiveAgent](https://www.capterra.at/software/102188/liveagent) — 4.7/5 (1754 reviews) 3. [Front](https://www.capterra.at/software/132901/front) — 4.5/5 (286 reviews) 4. [Bitrix24](https://www.capterra.at/software/113540/bitrix24) — 4.2/5 (984 reviews) 5. [Missive](https://www.capterra.at/software/152884/missive) — 4.9/5 (148 reviews) ## Nutzerbewertungen ### "Excellent B2B client service solution" — 5.0/5 > **Dana** | *22. März 2023* | Logistik & Lieferkette | Empfehlungsbewertung: 10.0/10 > > **Vorteile**: There was a slight learning curve early on as we implemented and configured Hiver, but support was great. Super helpful. Now, our team can easily track open and closed requests with our clients, and easily collaborate behind the scenes with each other to solve customer issues. The metrics and reporting have also benefited our team's self evaluations and also given us an opportunity to show clients that we are tracking our own performance in an effort to provide them with better service. > > **Nachteile**: The early learning curve with configuration in Gmail took some time and effort, but that was expected. > > We are responding to clients more quickly, almost never letting emails fall through the cracks, and have the reporting from Hiver to prove it. ----- ### "Easy & Straightforward = Hiver" — 5.0/5 > **Brandon** | *11. September 2025* | Non-Profit-Organisation Management | Empfehlungsbewertung: 8.0/10 > > **Vorteile**: I love that its very lightweight as its integrated within your Gmail and that for what I need it for, its completely free. Probably my favorite piece of it is that it separates my requests from my everyday email. > > **Nachteile**: Some of the features that I would consider basic and should be included are only included in the paid version. > > Hiver has been a gamechanger for me since I get a lot of emails daily. It helps to separate emails for those who need assistance from my everyday emails. Best of all, I'm using the free version which covers all my needs. ----- ### "High five for Hiver" — 5.0/5 > **Julie** | *5. März 2026* | Krankenhausversorgung & Gesundheitswesen | Empfehlungsbewertung: 10.0/10 > > **Vorteile**: What I like about Hiver is it is easy to use, affordable secure and efficient. Email management has been much better since using Hiver. > > **Nachteile**: Nothing specifically, with all new applications there is always some tedious work to be done in the set up and learning. > > My overall experience with Hiver has been a positive one. Email communications and management have been smooth since using Hiver. ----- ### "Abusive billing behavior" — 1.0/5 > **Marc** | *13. August 2025* | Museen & Institutionen | Empfehlungsbewertung: 1.0/10 > > **Vorteile**: Gmail-integrated help desk solution it's easy to use and install but with limited customizations. Clean interface. > > **Nachteile**: They overcharge for subscriptions/users and the customer service isn't very helpful. If you want to talk to a human, you have to pay a premium. > > Extreme disappointment with Hiver's billing practices. We were overcharged $450, and we were informed that a refund is not possible. We find this policy, and the overcharge itself, to be unreasonable and indicative of concerning billing practices. ----- ### "Internal communication made easy using Hiver\!" — 5.0/5 > **Nikhil** | *17. Dezember 2025* | Computer-Software | Empfehlungsbewertung: 10.0/10 > > **Vorteile**: Out of many features, I liked the shared inbox feature most. It made our life lot easier by communication with the internal stakeholders who are part of the email chain, without adding external stakeholders. This has eased up and streamlined the internal communication for each task/project assigned. > > **Nachteile**: One feature I believe should be added is overall dashobaord where you can see all the chats together for bird eye view and better insights. > > At Scrut, we have been using Hiver for about more than a year now. I would like to say until now the experience until now has been amazing using this tool. ----- Seite: 1 / 7\ Zurück: [Nächste Seite](https://www.capterra.at/software/142975/hiver?page=2) ## Links - [Auf Capterra anzeigen](https://www.capterra.at/software/142975/hiver) ## Diese Seite ist in den folgenden Sprachen verfügbar | Sprache | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | nb | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Strukturierte Daten