ConnectWise Control

ConnectWise Control

von ConnectWise

Wer verwendet ConnectWise Control?

IT-Experten

Was ist ConnectWise Control?

ConnectWise Control (früher ScreenConnect) unterstützt seit Jahren die 1:1-Bildschirmfreigabe über Tools für Fernunterstützung und -zugriff. Mit der Funktion für Fernmeetings hat ConnectWise Control das Nutzungsmodell erweitert, um ein funktionsreiches Fernmeetingtool bereitzustellen, das eine unbegrenzte Anzahl von Teilnehmern ermöglicht. Bei Online-Meetings können Nutzer zusammenarbeiten, Schulungen abhalten, Projektaktualisierungen bereitstellen, Kunden zum Kauf ihrer Produkte bringen usw.

ConnectWise Control – Details

ConnectWise

https://www.connectwise.com/software/control

Gegründet 1982

ConnectWise Control – Kostenübersicht

ConnectWise Control bietet eine Gratisversion und eine kostenlose Testversion. Die kostenpflichtige Version von ConnectWise Control ist ab 24,00 $/Monat verfügbar.

Startpreis

24,00 $/Monat

Kostenlose Version

Ja

Gratis Testen

Ja

Einsatz

Installiert - Mac

Cloud, SaaS, Web

Installiert - Windows

Mobile - iOS Native

Mobile - Android Native

Training

Persönlich

Live Online

Dokumentation

Kundenbetreuung

Support während der Geschäftszeiten

Online

ConnectWise Control Funktionen

Collaboration Tools
Aufgabenmanagement
Bearbeiten in Echtzeit
Brainstorming
Content-Management
Diskussionsforum
Dokumentenmanagement
Kalenderverwaltung
Kontaktmanagement
Projektmanagement
Versionskontrolle
Videokonferenzen
Bildschirm teilen
Diagnosewerkzeuge
Echtzeit-Chat
Filesharing
Sitzungsaufzeichnung
Sitzungsübertragung
Umfragen & Feedback
Automatisiertes Routing
Dokumentenspeicher
E-Mail-Integration
Echtzeit-Chat
IT-Asset-Management
Kundenspezifisches Branding
Management von Dienstgütevereinbarungen (SLA)
Multi-Channel-Kommunikation
Netzwerküberwachung
Self-Service Portal
Ticket-Management
Verfolgung von Interaktionen
Warnungen / Eskalation
Wissensbasis-Management
Aufgabenmanagement
Elektronische Unterschrift
Fernzugriff
Kollaboration
Live-Chat
Meeting-Management
Remote-Support
Softphone
Video-Chat
Webkonferenzen
Zeitzonenverfolgung
Überwachung von Mitarbeiteraktivitäten
Call-Center-Management
E-Mail-Management
Leistungskennzahlen
Live-Chat
Self-Service Portal
Social-Media-Integration
Terminverwaltung
Umfragen & Feedback
Virtueller Assistent
Warnungen / Eskalation
Warteschlangenmanagement
Wissensdatenbank
Workflow-Management
Agenda verwalten
Ausschusssitzungen
Gesetzgebungs-Meetings
Interne Sitzungen
Materialwirtschaft
Protokoll-Management
Reisemanagement
Tagungsraum-Buchung
Teilnehmer-Management
Terminplanung
To-do-Listen Verfolgung
Tools für Vorgänge nach abgeschlossenen Meetings
Tools zum Vorbereiten von Meetings
Verwalten von Einladungen
Vorstandssitzungen
Wahl-Management
Berichterstattung / Analyse
Bildschirm teilen
Bildschirmaufnahme
Dateitransfer
Diagnosetools
Echtzeit-Chat
Fehlerbehebung
Ferndrucken
Fernzugriff
Kollaboration
Mobiler Zugriff
Zugriff auf mehrere Monitore
Zugriffskontrolle
Aktivitäts-/Newsfeeds
Alarmfunktion / Benachrichtigungen
Aufgabenmanagement
Diskussions-Threads
Echtzeit-Chat
Filesharing
Integration von Dritten
Mobiler Zugriff
Sprachanrufe
Suche
Umfragen & Feedback
Videokonferenzen

ConnectWise Control – Nutzerbewertungen

Zeigt 5 von 1.625 Nutzerbewertungen

Gesamt
4,7/5
Benutzerfreundlichkeit
4,6/5
Kundenservice
4,4/5
Funktionen
4,5/5
Preis-Leistungs-Verhältnis
4,6/5
Jeev Y.
IT Lead
Pharmazeutika, 501-1.000 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
  • Gesamtbewertung
    5/5
  • Benutzerfreundlichkeit
    5/5
  • Eigenschaften & Funktionalitäten
    5/5
  • Kundenbetreuung
    5/5
  • Preis-Leistungs-Verhältnis
    5/5
  • Wahrscheinlichkeit der Weiterempfehlung
    10/10
  • Quelle des Nutzers 
  • Bewertet am 2.7.2019

"If you value your time and energy, use this software"

Kommentare: I use this software on a daily basis to keep IT operations within my organization running like a well-oiled machine. Our pharmacies are very remote and the ease of deployment makes it a breeze to troubleshoot any machine located anywhere from anywhere.

Vorteile: ConnectWise Control was incredibly easy to implement, and is very powerful. It comes with so many tools and features that are invaluable and solve complex problems very simply.

Nachteile: No cons really. Any features and updates or nice-to-have's are added by their development team in subsequent updates, and they really do listen to their user base.

  • Quelle des Nutzers 
  • Bewertet am 2.7.2019
David R.
IT Manager
Öl & Energie, 51-200 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
  • Gesamtbewertung
    4/5
  • Benutzerfreundlichkeit
    5/5
  • Eigenschaften & Funktionalitäten
    4/5
  • Kundenbetreuung
    4/5
  • Preis-Leistungs-Verhältnis
    5/5
  • Wahrscheinlichkeit der Weiterempfehlung
    10/10
  • Quelle des Nutzers 
  • Bewertet am 25.2.2020

"Overwhelmingly simple yet effective"

Kommentare: Overall this is one of the best remote control software products I've ever used. Overall it's very smooth to operate, on low speed or high latency connections, it will still work, but has (obvious) delays. Despite this, it's still possible to get the work done, there are just delays that make it appear as though you aren't doing anything since you're waiting for the next screen to render. This is especially bad during UAC prompts. I have been using this product for many years now and have rarely run into issues with it. For the price point though, this is the best product on the market and scales based on your needs.

Vorteile: - Ease of use
- Quick setup (cloud version)
- Minimal training required
- Easy customization
- Solid connectivity
- Requires no end user training

Nachteile: - Speed of connection varies greatly when using the cloud vs on-prem
- Must have a decent internet connection to use efficiently
- UAC prompts will cause the connection to slow down to a crawl even on good internet (not sure if a connectwise issue or a windows issue)

  • Quelle des Nutzers 
  • Bewertet am 25.2.2020
James D.
CEO
Marketing & Werbung, 2-10 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
  • Gesamtbewertung
    5/5
  • Benutzerfreundlichkeit
    5/5
  • Eigenschaften & Funktionalitäten
    5/5
  • Kundenbetreuung
    5/5
  • Preis-Leistungs-Verhältnis
    5/5
  • Wahrscheinlichkeit der Weiterempfehlung
    10/10
  • Quelle des Nutzers 
  • Quelle: SoftwareAdvice
  • Bewertet am 28.5.2020

"The best remote access platform"

Kommentare: I've tried so many remote access platforms in the past. For me they all failed when it came to support sessions for unmanaged clients. The others didn't have the features, the price was too high, and/or they were to difficult for my users. I'll be using ConnectWise Control forever.

Vorteile: Setting up online meetings - easy. Someone needs me to remote into their computer for the first time while I'm on the beach - easy. I need to maintain unattended access to over one thousand machines - you guessed it, easy. My favorite feature is sending my clipboard as keystrokes. I've used it a million times. The "Wake From Sleep" option has saved me from certain death on numerous occasions.

Nachteile: Not being able to remote into physical machines that don't have a connected display is super annoying.

  • Quelle des Nutzers 
  • Quelle: SoftwareAdvice
  • Bewertet am 28.5.2020
Adam B.
IT
Informationstechnologie & -dienste, 2-10 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
  • Gesamtbewertung
    3/5
  • Benutzerfreundlichkeit
    3/5
  • Eigenschaften & Funktionalitäten
    2/5
  • Kundenbetreuung
    2/5
  • Preis-Leistungs-Verhältnis
    3/5
  • Wahrscheinlichkeit der Weiterempfehlung
    6/10
  • Quelle des Nutzers 
  • Bewertet am 28.6.2019

"The price is right, it has enough features that were not that easy to integrate, its reputation has"

Kommentare: see above
you could have had the market targeting alot of users and devices all around the world with your good fair pricing but everything else is not so good as it was -- with webex, teamview, logmein, ultravnc free,
dameware, Zendesk, anydesk, realvnc just to name a few
we as IT professional cant afford to look stupid with virus threats coming up with screenconnect
and telling people all these instructions to get control your one step installer plugin never worked !!
but good pricing kind of scary that others offer like sysaid and others not offering anything for the small guys like you did --- by the way i was talked into the AUTOMATE product --- worst product ever!
i spent a bit over a half a day cleaning it off and restoring all systems. It would not do what it was suppose to do at all --- slowest connection and unusable at all it was connected but would wind up my systems on some process i had to shut them down and clean the drives of any traces of AUTOMATE -- no software has done worse and your sale and support did not believe me i showed them proof they laughed and said they have never used it professionally
thanks any more information happy to help
maybe you could be the next big thing all the ideas are there but it all fell apart and you need to do almost a 180'

Vorteile: THE price compared to TEAMVIEWER AND LOG|ME in
i was not a large operation so the licensing suited
i loved the idea that i could make it a subdomain of my site or just have a link and it was White labelled
affordable
once i was remotely connected it was fine
It has many integrations and partnered up with a lot of companies

Nachteile: Its a pity you have not a better business relationship with antivirus companies
in most occasions and it was happening more and more that it would be picked up as a virus --- not good and worrying
it has many integrations and features ---- these features were hard to install and because there was many versions - most the time hard to get the right compatibility -- these integrations should be one click or a signup here and there --- i wouldnt have minded paying good money if these would at least work
It was not very intiutive some tasks -- like the whole process i would go through with clients
download the exe or file
then double click on it --- if you miss it , it will be in your downloads
then click run
follow prompts
then allow
and no at this point i would sometimes get a prompt to update the software
not good, not good at all
your sales and support staff could not give a dam because i was a small 1-15 users account
it was not very easy and intuitive initially to do file transfer - have you used team viewer?
most respectable organisations wont allow 8041 port through there firewall
it has lost its good reputation that support users at the large universities have originally given it
being considered unsafe and treated as a threat - i know that i could make it an exemption in the AV software but it came up as threat after the fact as if it later was damaged as professional tool
with all the quality secure easy products on the market these days | cisco
webex|

  • Quelle des Nutzers 
  • Bewertet am 28.6.2019
Ian G.
Director
Informationstechnologie & -dienste, 2-10 Mitarbeiter
Verwendete die Software für: 1-5 Monate
  • Gesamtbewertung
    5/5
  • Benutzerfreundlichkeit
    5/5
  • Eigenschaften & Funktionalitäten
    5/5
  • Kundenbetreuung
    5/5
  • Preis-Leistungs-Verhältnis
    5/5
  • Wahrscheinlichkeit der Weiterempfehlung
    10/10
  • Quelle des Nutzers 
  • Bewertet am 5.3.2020

"Forced away from LogMeIn because of price and have never looked back"

Vorteile: We used to use LogMein and and no reason to consider changing from it until they increased their prices massively. We trailed Screen Connect and have never look back. It's better in every way for Remote Control of client systems.

Nachteile: I'd love it to have some more detailed inventory facility.

  • Quelle des Nutzers 
  • Bewertet am 5.3.2020